I am in deep trouble? 2009 Genesis

[OneFunGenesis]

It is meaningful! I'm interested to hear what they have to say

 

[427435]

Again, you should be there when they open the engine and get an oil sample. Blackstone labs will send you a collecting kit for free and do the analysis for $25-30. If the engine is indeed seized, they will try and hang it on oil changes.

 

[Mark_888]

Since this is a certified pre-owned and it's got 63k miles, the coverage is with JM&A and not with hyundai. They are gonna open the engine to make sure they will cover this. Not sure what they mean by that. Looks like the oil change receipts are fine, and there is no water in the engine. I will know tomorrow. Bear with me for updates with no meaningful information. .

I suspect they will be looking for stuff like sludge, general engine cleanliness, or other engine contaminants that might indicate lack of oil changes or improper oil/additives being used.

I can guarantee that if they ever opened up my engine, with 5000 mile Mobil 1 oil changes, it would be one of the cleanest engines they had ever seen.

 

[shagnat]

Since this is a certified pre-owned and it's got 63k miles, the coverage is with JM&A and not with hyundai. They are gonna open the engine to make sure they will cover this. Not sure what they mean by that. Looks like the oil change receipts are fine, and there is no water in the engine. I will know tomorrow. Bear with me for updates with no meaningful information. .

Not to worry...... I appreciate you keeping us informed even if there is no meaningful information.

 

[2009_va_genesis]

And the drama continues. Apparently they tore up and engine and found that the valve spring broke which caused the damage. I called them as I could not go there everyday. So, I don't know the details. Looks like they are sending another inspector tomorrow and then make a decision whether they will cover it or not. One more day I guess. I am hanging in there. Will be a an interesting day. I am volunteering to clean some some houses in the morning, we are moving to a new place tomorrow and deal with hyundai later.

 

[OneFunGenesis]

Valve spring broke?! Sounds like a low quality part to me. AKA: not a you problem lol

 

[2009_va_genesis]

Hopefully. Guess that's why they are having multiple inspections. Really hoping they don't somehow pin it on me. I am surprised the engine locked due to this.

 

[OneFunGenesis]

I'm not. Depending on how it broke, the piston could have run directly into the valve causing a TON of top end damage....

 

[Aquineas]

Funny part is the only oil change I've ever had a problem with was from the dealer, the 19 yo kid that works at the dealer forgot to put my oil cap back on and once I got going down the road and the oil spewed all over the underside of the hood and the hot engine it was apparent that something was wrong. Needless to say that put in a lot of detailing time to get my enginebay looking like it did when I dropped it off lol.

I took my late 90s Maxima to Maxwell Nissan in Austin for an oil change once and left my oil, a 5qt container of Mobile 1, on the front seat. When I picked the car up, the oil in the front seat had more than half of it left (the Maxima took 4 1/4 quarts of oil with a filter change). The service writer tried to tell me that there were 2 quarts in a gallon. I sternly corrected him and insisted that they use more oil. That was my first and last service with them.

 

[kf4zra]

I'm not. Depending on how it broke, the piston could have run directly into the valve causing a TON of top end damage....

they are interference engines arent they? how could they not be with such high compression ratios?

______________________________

Help support this site so it can continue supporting you!

 

[shagnat]

they are interference engines arent they? how could they not be with such high compression ratios?

Not a professional mechanic, but, having enough knowledge about internal combustible engines, I cannot imagine how a broken valve spring could be your fault regardless of other factors (re: oil). Now this is assuming the car didn't have a ton of miles and was never serviced.

Best of luck and keep us posted.

 

[2009_va_genesis]

All - Thanks again for all your inputs. JM&A called today and said they will authorize the repair and cover the warranty. I am so relieved now given how expensive the vehicle is. I will be meeting the dealer today to pick up the rental and also get a good understanding of the issue and what they are planning on doing.

Faith restored in Hyundai and I really appreciate them for standing by their promise!!! Also, will not change my oil or service my car anywhere other than the dealer. Too much risk.

This is a great forum where everyone is really happy to help and provide your inputs in a respectful manner. Thanks Again!!!

 

[WowCool]

Glad things worked out Ok............Hyundai & their Dealerships sometimes seem to travel on different tracks"" --
Anyways hope your "G" returns fit-N-ready to Go..

 

[EXBMWGUY]

Cool!

 

[GenesisCaptain]

Hyundai & their Dealerships sometimes seem to travel on different tracks

This is one of my important criteria when judging the luxury cars: how well does the North American operation support the dealerships. Hyundai was a mystery to me, but as I am reading our posts here, my impression is that Hyundai USA is average.

This is what I have seen from other luxury brands:
Mercedes - Mercedes USA is freaking awesome. They will fix stuff gratis without even telling you. And, when you have a problem that bugs you, and they cannot replicate it, they will replace the part anyway. There is very little customer fighting needed.

BMW - BMW-NA is pretty darn good. They are not as awesome as MB, but they will eventually come around with light escalation. BMW-NA covered a number of good will part replacements for cars well out of warranty.

Audi - Audi NA sucks. I would only own an Audi in a major city like Atlanta, with a lot of competition. The local dealerships often have to pony up for issues, because Audi NA will leave them hanging.

Acura - Pretty good, I think. I really don't know how Honda/Acura NA is, because we have had zero issues with our Acura and Honda. I have heard horror stories about Honda NA, but nothing bad about Acura.

Infiniti - Ditto Acura. Nissan/Infiniti NA could be great or suck. I think they are at least on par with BMW, though. I had 0 issues in over 180K miles and 7 years of ownership across two cars.

Lexis - No clue.

Volvo - Maximum suck!

 

[OneFunGenesis]

Thanks for the kind words about the forum.

I am glad that Hyundai is fixing this issue for you and covering the cost. Happy traveling

 

[Kamkaze]

Glad it worked out

 

[Fast55]

This is one of my important criteria when judging the luxury cars: how well does the North American operation support the dealerships. Hyundai was a mystery to me, but as I am reading our posts here, my impression is that Hyundai USA is average.

This is what I have seen from other luxury brands:
Mercedes - Mercedes USA is freaking awesome. They will fix stuff gratis without even telling you. And, when you have a problem that bugs you, and they cannot replicate it, they will replace the part anyway. There is very little customer fighting needed.

BMW - BMW-NA is pretty darn good. They are not as awesome as MB, but they will eventually come around with light escalation. BMW-NA covered a number of good will part replacements for cars well out of warranty.

Audi - Audi NA sucks. I would only own an Audi in a major city like Atlanta, with a lot of competition. The local dealerships often have to pony up for issues, because Audi NA will leave them hanging.

Acura - Pretty good, I think. I really don't know how Honda/Acura NA is, because we have had zero issues with our Acura and Honda. I have heard horror stories about Honda NA, but nothing bad about Acura.

Infiniti - Ditto Acura. Nissan/Infiniti NA could be great or suck. I think they are at least on par with BMW, though. I had 0 issues in over 180K miles and 7 years of ownership across two cars.

Lexis - No clue.

Volvo - Maximum suck!

I have no idea what it is that leads you to these conclusions, but my personal experience from actually owning these cars is this:

MB: Mechanically solid, electronically challenged.
If you can provide proof of having actually completed every service recommended, down to replacing a cabin air filter, and hopefully, a MB dealer has done that service, OK. If that's the case, and provided you have never modified, altered, or even considered "upgrading" anything, even if the dealer itself may have sold and installed said "upgrades", you are golden. Change any of these conditions and you may need a second mortgage to get your car back in "as new" condition. I have actually been told: "You vant your tooyys, you must pay zeeee price sometimes I zink....."

BMW: Pretty much the same except some things are considered "normal" even if the car didn't have that issue for the first 10K miles, or the "problem" is not a problem, but a "characteristic" of a BMW (no, I'm not kidding).

Audi: Great until there is a warranty issue, then bring it in 3 times until someone actually "replicates" the problem and 6 weeks later, the part is in and it gets fixed (nice waiting room and Gucci latte machine though).

Honda/Acura: Almost nothing goes wrong. Ever. But when it does, like Audi, "we can't duplicate the issue", "we don't have the parts in stock", and I almost felt like I was being blamed for the MDX having issues with the brakes. Not the dealer, but with Honda corp.

Lexis/Toyota: Between the LS430 and the Avalon, they will observe large numbers of swine performing heretofore impossible aerial acrobatics, while simultaneously attempting to remove the grotesquely proportioned funnel from their sphincters as I shovel in buckets of sand.

Yes, I mean that.

 

[GenesisCaptain]

I have no idea what it is that leads you to these conclusions

My comments were about my relative perceptions of how the brands' U.S. business entities appear to support U.S. franchise dealers. I was not commenting on the quality of the cars or the individual dealerships.

It looks like you have difficulty with everybody.

 

[GJEMD]

This is one of my important criteria when judging the luxury cars: how well does the North American operation support the dealerships. Hyundai was a mystery to me, but as I am reading our posts here, my impression is that Hyundai USA is average.

This is what I have seen from other luxury brands:
Mercedes - Mercedes USA is freaking awesome. They will fix stuff gratis without even telling you. And, when you have a problem that bugs you, and they cannot replicate it, they will replace the part anyway. There is very little customer fighting needed.

BMW - BMW-NA is pretty darn good. They are not as awesome as MB, but they will eventually come around with light escalation. BMW-NA covered a number of good will part replacements for cars well out of warranty.

Audi - Audi NA sucks. I would only own an Audi in a major city like Atlanta, with a lot of competition. The local dealerships often have to pony up for issues, because Audi NA will leave them hanging.

Acura - Pretty good, I think. I really don't know how Honda/Acura NA is, because we have had zero issues with our Acura and Honda. I have heard horror stories about Honda NA, but nothing bad about Acura.

Infiniti - Ditto Acura. Nissan/Infiniti NA could be great or suck. I think they are at least on par with BMW, though. I had 0 issues in over 180K miles and 7 years of ownership across two cars.

Lexis - No clue.

Volvo - Maximum suck!

When Mercedes and BMW get $30,000 premium up front on the sticker price, what's to argue about