Hankooks now a safety recall.

[Nikgen]

Since the point of replacing my original Hankooks was to get rid of flat spotting and vibration (and the recall) which was hardly noticeable on my car, replacing the Hankooks with a tire that is worse with flat spotting and vibration doesn't seem like a very great choice IMHO. However, thanks for telling me about the 30 day period with the Continentals because I will be calling them.

I drove a 2015 for 19 months that had Hankooks. They were great tires (quiet, smooth and responsive with great dry handling, good wet handling and marginal snow handling (not good on packed snow or ice)), but did exhibit minor flat spotting after the car sat (especially in cold weather). However, the flat spotting worked out very quickly, so I never found it to be a real issue.

I've now had a 2016 for 1 month and I find the Michelins to be very good tires as well. They are a little quieter over bumps (less thump), but not quite as crisp handling in the dry. I have not had the car in rain or snow yet so have no opinion in those areas at this time. So far, the Michelins appear to flat spot less than Hankooks did. It has been quite cold and I have not yet really noticed any significant flat spotting (as noted on the Hankooks with a sort of "thump, thump" when first driving after the car has sat in cold weather - even after sitting for a few hours).

So, while I did not feel the flatspotting of the Hankooks was a real problem, the Michelins are a definite improvement in that area (in my admittedly limited experience to date).

 

[Ernie3647]

Having had considerable experience now in all weather conditions with both tires I will reaffirm what I’ve been saying. The Hankooks are very good dry weather tires marginal wet tires and useless snow (of any kind) tires. To be honest the flat spotting never really bothered me the effect while apparent was not as objectionable as it is to others. What did bother me was the bad wet and snow (terrible on snow) performance. As my wife uses the car and did complain about it I felt it necessary to change as we do have frequent bouts with snow.

 

[Master01]

Since the point of replacing my original Hankooks was to get rid of flat spotting and vibration (and the recall) which was hardly noticeable on my car, replacing the Hankooks with a tire that is worse with flat spotting and vibration doesn't seem like a very great choice IMHO. However, thanks for telling me about the 30 day period with the Continentals because I will be calling them.

Please make a clear distinction between flat spotting and vibration. My mxm4s were vibrating period. They did flat spot but would go away after a few miles but still had an overall vibration. I will take flat spotting for a few miles and get awesome handling as well as snow performance. The Michelin tires in general can't touch the Continental's in winter performance. I live in northern Indiana and snow performance is very important to me. I don't want to run dedicated winter/summer tires, too much hassle.

 

[Man of Mystery]

With my limited driving time on my new Continental ExtremeContact DWS 06 tires, I don't think I would recommend them to anyone. They handle very well but whereas I experienced only slight flat spotting and vibration with the Hankooks (not very noticeable), these tires are much, much worse for flat spotting and vibration (extremely noticeable) until they warm up in a mile or two.

I'm retired and don't have a reason to drive everyday, plus the extreme flat spotting and vibration is more noticeable on the colder days. When the temp is above freezing, it's hardly noticeable, especially if I wasn't looking for it. But when the temp is in the 20's (F) or lower, it's very noticeable.

Anyone else have any experience with these tires in cold weather climates?

I'm sorry to hear this. I think I just worked out a deal to have my recalled Hankooks replaced with the Continental ExtremeContact DWS06. Just waiting to hear from them when the tires are in.

Were your Continentals road force balanced?

Like you, I'm retired twice (once from the USAF and lastly as a systems analyst/engineer), and I longer have to drive every day. The car sat for a week recently because of the blizzard that blew through. I did notice some flat spotting for a mile or so after that. I've never really noticed much of a problem with Hankooks flat spotting and I'm only replacing them because of the recall, so opted for supposedly a quieter tire with better all weather performance.

 

[GCyr42]

Please make a clear distinction between flat spotting and vibration. My mxm4s were vibrating period. They did flat spot but would go away after a few miles but still had an overall vibration. I will take flat spotting for a few miles and get awesome handling as well as snow performance. The Michelin tires in general can't touch the Continental's in winter performance. I live in northern Indiana and snow performance is very important to me. I don't want to run dedicated winter/summer tires, too much hassle.

The distinction is that with flat spotting, the tire doesn't feel round. With vibration, the tire/wheel assembly feel like they're shaking. All of this goes away after they warm up in a mile or two--the colder the temperature, the longer it takes to go away. This was barely noticeable with the OEM Hankooks. And by cold temperatures, I mean 30's and below.

 

[GCyr42]

The Hyundai link for the Hankooks, recall campaign 138, is now active but it doesn't provide any useful information.
https://autoservice.hyundaiusa.com/Campaign138/MicroSiteTemplate/MicroSiteTemplateVINValidate/1753

 

[GenesisAWD]

The Hyundai link for the Hankooks, recall campaign 138, is now active but it doesn't provide any useful information.
https://autoservice.hyundaiusa.com/Campaign138/MicroSiteTemplate/MicroSiteTemplateVINValidate/1753

Well I now know that I for sure will be getting new tires.

FYI, below is what it says in the link if you put a VIN in (like mine) that is affected.

Your Vehicle is Affected.

Your vehicle is affected by the Genesis Sedan Hankook Tires Recall Campaign.

Hyundai Motor America is conducting a safety recall in the United States to replace the factory equipped Hankook tires on certain model year 2015 Hyundai Genesis sedan vehicles. Hyundai will recall 2015 Hyundai Genesis sedans manufactured from 2/21/2014 through 3/2/2015 equipped with Hankook Ventus S1 noble2 tires installed as original equipment.

The tires subject to this recall may develop cracks in the sidewall under severe conditions, which could result in air loss. Under extreme conditions of use or abuse, cracks in the sidewall of a tire could result in air loss and a loss of vehicle control, increasing the risk of a vehicle crash.

What will Hyundai do?

Your Hyundai dealer will replace the Hankook tires at no charge to you. The actual time required to replace the tires is approximately 1 hour, however your vehicle may be needed longer depending on the dealer’s schedule; therefore, we recommend scheduling a service appointment to minimize inconvenience.

Reimbursement Program

Hyundai has a Reimbursement Program if you previously had any repairs or expenses related to this campaign. Click here to submit your reimbursement request electronically. Be prepared to provide specific details including copies of required documents (repair order, proof of payment, etc.). Please keep in mind your campaign must still be completed by the dealer.

 

[GCyr42]

I drove a 2015 for 19 months that had Hankooks. They were great tires (quiet, smooth and responsive with great dry handling, good wet handling and marginal snow handling (not good on packed snow or ice)), but did exhibit minor flat spotting after the car sat (especially in cold weather). However, the flat spotting worked out very quickly, so I never found it to be a real issue.

I had the same experience with the Hankooks. With the Hyundai customer satisfaction campaign, I would have keep them until it was time to replace them under Select Car Care-P18. When it turned into a safety recall, I didn't want to wait around for Hyundai and a dealer to replace the Hankooks.

 

[bnajack]

I went last Saturday to Discount Tire to see if they would honor the Hankook recall. From reading the recall, it seemed as if I had to go to the dealer to get the tires changed out. (I did not want the Continental Pro Contacts. I had them on a Subaru Outback and was not impressed.)

The folks at Discount Tire were able to take care of me. I ordered the Continental DWS 006 tires and they came in yesterday.

Hankook allowance:
Front- $180/tire
Rear- $214/tire

DWS 006
Front- $201/tire
Rear- $263/tire

Hankook would only pick up half the R&R costs, so I had to pay $8/tire for mounting and balance. No big deal.

Because this is President's Day weekend, I also got a $75 rebate. Great!

I have only driven a few miles on the DWS 006s, but compared to the Hankooks, it seems they drive a little firmer; response is about the same. I had an earlier version of these tires, Continental Extreme Contact, on an Audi A4 and was pleased enough to buy two sets.

When I turned in the Hankooks, I was down to 6/32" tread at 17,700 miles. The guy at Discount Tire said I had about another 6-7K miles left.

Overall, this has been a great experience. I got good use out of the Hankooks and got the replacement tires for very little cost.

Thank you Hankook!

 

[cane2025]

Just got the A/S 3 installed and so far I'm happy. Steering feels tighter and ride even smother then before. Unfortunately discount tire doesn't use nitrogen in the tires they install. I have had nitrogen in my tires since I picked up the car from the dealer and I have not had to add air or mess with the tire pressure. Is this because of the nitrogen? What in asking is l, should I add nitrogen to the tires because it seemed like the tore pressured stays the same unlike regular air that need to be checked every month. Any thoughts?

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[mth]

Just got the A/S 3 installed and so far I'm happy. Steering feels tighter and ride even smother then before. Unfortunately discount tire doesn't use nitrogen in the tires they install. I have had nitrogen in my tires since I picked up the car from the dealer and I have not had to add air or mess with the tire pressure. Is this because of the nitrogen? What in asking is l, should I add nitrogen to the tires because it seemed like the tore pressured stays the same unlike regular air that need to be checked every month. Any thoughts?

http://www.tirerack.com/tires/tiret...s air&ef_id=U9nBLgAABN7uSNB3:20160217003716:s
Check this article out

 

[cane2025]

http://www.tirerack.com/tires/tiret...s air&ef_id=U9nBLgAABN7uSNB3:20160217003716:s
Check this article out

Well that was confusing.....lol. First it tells you all the great thing that nitrogen can do for the life of your tire and at the end it knocks you over the head with "just buy a good tire pressure gage".

 

[lobsenza]

The conclusion is that there are some small benefits to nitrogen, but for most people it is not worth the cost. It is better to check your tire pressure more often.

 

[Alwaysforward]

...and with the onboard tire pressure gauge, makes it much easier to keep an eye on. Mine is as accurate as my pressure gage. I would not waste the money on Nitrogen myself but thats my 2 cents.

 

[Man of Mystery]

This may turn into a long post.

As I mentioned in an earlier post somewhere on the forum I had asked the dealer I purchased the car from whether they would consider an upgrade to a tire other than the Michelin to satisfy Recall #138. They hemmed and hawed and referred me to Hyundai America Customer Service. Then after unsuccessfully trying to work the exchange through a couple of local tire dealers I finally called Hyundai America CS.

Hyundai CS hooked me up with a Hyundai Premier CS rep who listened to me, then said she didn't think they could do anything for me. After some polite discussion I asked her to please escalate my question, which she did and told me that I would be contacted within 7 working days.

About 5 days later I received a call from a representative from the Hyundai regional office. He was very receptive to my request to upgrade from the Michelins to the Continental ExtremeContact DWS06 tires and offered to contact my original dealer. A couple of hours later I got a call back from him and he said the manager of the dealership wouldn't budge. So the rep said he thought he could find another dealer nearby that would help. (I'm fortunate to live in northern Virginia and have over 15 Hyundai dealers within 20 miles.) Got a call back shortly after that and he said that I should receive a call from the other dealer (same distance away as my original dealer, but a little more traffic to get through to get there) within 24 hours. It took me one more call back to the regional office after I hadn't heard back in 48 hours (that was when we had a snow/ice storm that pretty well shut things down here for a couple of days).

Within 24 hrs of the second call I was contacted by the SM at the 2nd dealer who told me the tires were ordered and I should hear back soon. The next morning (last Friday) I heard that the tires were in and I set up an appointment for this morning.

Took the car in at 7 AM, got a loaner and at 1130 heard back that the car was ready. My out the door cost was $42.20. I did forget to mention that since I was getting an upgraded UHP tire that the ECU shouldn't need to be reprogrammed, so it was not a big surprise to find that it was reprogrammed according to the paperwork I received. I have a feeling since the tires were replaced by a Hyundai dealer they may not have had an option to not reprogram the ECU. Not a big issue for me as I can only think of a couple of times in the last 25 years that I've been over 100 mph and that was way out west in the wide open spaces and sparsely traveled roads.

What do I think of the DWS06 tires? I've only driven them 15 miles at speeds up to 60, so not much experience yet. Initial impression is that they are a bit quieter than the Hankooks and I hear very little to no change in noise when transitioning from a really smooth blacktop surface to a coarser concrete surface where the Hankooks and the MXMs on a previous car were a noticeably a lot more noisier. The ride feels a touch firmer, controlled, and stable as does the steering. No noticeable wobbles and probably less transference of rough road feel through the steering wheel. I'll find out tomorrow about any flat spotting as the car will probably sit in the garage for more than 24 hrs before I head out to run some errands tomorrow afternoon.

So far so good.

 

[geetee]

This may turn into a long post.

As I mentioned in an earlier post somewhere on the forum I had asked the dealer I purchased the car from whether they would consider an upgrade to a tire other than the Michelin to satisfy Recall #138. They hemmed and hawed and referred me to Hyundai America Customer Service. Then after unsuccessfully trying to work the exchange through a couple of local tire dealers I finally called Hyundai America CS.

Hyundai CS hooked me up with a Hyundai Premier CS rep who listened to me, then said she didn't think they could do anything for me. After some polite discussion I asked her to please escalate my question, which she did and told me that I would be contacted within 7 working days.

About 5 days later I received a call from a representative from the Hyundai regional office. He was very receptive to my request to upgrade from the Michelins to the Continental ExtremeContact DWS06 tires and offered to contact my original dealer. A couple of hours later I got a call back from him and he said the manager of the dealership wouldn't budge. So the rep said he thought he could find another dealer nearby that would help. (I'm fortunate to live in northern Virginia and have over 15 Hyundai dealers within 20 miles.) Got a call back shortly after that and he said that I should receive a call from the other dealer (same distance away as my original dealer, but a little more traffic to get through to get there) within 24 hours. It took me one more call back to the regional office after I hadn't heard back in 48 hours (that was when we had a snow/ice storm that pretty well shut things down here for a couple of days).

Within 24 hrs of the second call I was contacted by the SM at the 2nd dealer who told me the tires were ordered and I should hear back soon. The next morning (last Friday) I heard that the tires were in and I set up an appointment for this morning.

Took the car in at 7 AM, got a loaner and at 1130 heard back that the car was ready. My out the door cost was $42.20. I did forget to mention that since I was getting an upgraded UHP tire that the ECU shouldn't need to be reprogrammed, so it was not a big surprise to find that it was reprogrammed according to the paperwork I received. I have a feeling since the tires were replaced by a Hyundai dealer they may not have had an option to not reprogram the ECU. Not a big issue for me as I can only think of a couple of times in the last 25 years that I've been over 100 mph and that was way out west in the wide open spaces and sparsely traveled roads.

What do I think of the DWS06 tires? I've only driven them 15 miles at speeds up to 60, so not much experience yet. Initial impression is that they are a bit quieter than the Hankooks and I hear very little to no change in noise when transitioning from a really smooth blacktop surface to a coarser concrete surface where the Hankooks and the MXMs on a previous car were a noticeably a lot more noisier. The ride feels a touch firmer, controlled, and stable as does the steering. No noticeable wobbles and probably less transference of rough road feel through the steering wheel. I'll find out tomorrow about any flat spotting as the car will probably sit in the garage for more than 24 hrs before I head out to run some errands tomorrow afternoon.

So far so good.

why such a hassle for getting Conti's? You're actually saving money by getting them, because MXM4s are $230 each vs $173 for Conti's.

 

[Man of Mystery]

why such a hassle for getting Conti's? You're actually saving money by getting them, because MXM4s are $230 each vs $173 for Conti's.

That's kind of how I felt about it, too. The recall/replacement is not being handled in a consistent manner. Some folks have been able to get them swapped by a tire dealer, in which case they have some say in what tires they want for replacements. In other cases, some Hyundai dealers allow a swap, while other Hyundai dealers will only replace the Hankooks with the Michelin MXM4 (for the V6) or whatever the Hyundai replacement for the V8s are.

The dealer showed the MXM4s were $200 and the Contis were $210 each. It all depends on who the source is.

I really only expected to get the difference between what the dealer gets for credit from Hankook ($149 for each tire +$28 handling for each tire).

 

[ksoze]

That's kind of how I felt about it, too. The recall/replacement is not being handled in a consistent manner.

That inconsistency is the dealer, not Hyundai. Hyundai's bulletin to the dealer specifically covers the exact replacement tire being approved, as well as the details on return and reimbursement to the dealer. Those skirting that approved plan are working it out with their individual dealer.

 

[lobsenza]

I skirted the standard replacement plan because I wanted different tires. Going to Discount Tire was very simple.

One other benefit. Discount Tire found that one of my rear wheels was out of round on the inside. The dealer just replaced the rear rim under warranty (price of the rim showed over $900, but is available for $650 on the web). I have only driven about 15 miles, but the ride is definitely smoother.

 

[GenesisAWD]

Is there a definitive "end date" on when we have to get the tires swapped?

I'm just going to go with the Michelin's because I lease so it doesn't make sense for me to pay more for a tire that I won't ever own. I think I'm just going to wait to have the dealer swap them when I'm in for my next oil change and I don't think I'm due for it for another two months or so.