Disappearing Genesis Dealerships

[kg99]

I purchased a 2019 G70 about 11 months ago at my local Genesis(Hyundai) dealership. My G70 needed service and I called the dealer for an appointment. I was informed they were no longer a Genesis dealers and could not perform any service on the car. They referred me to dealer 115 miles away which I called to make an appointment. I was again informed that they were no longer a Genesis (Hyundai) dealership and could not service my car. They referred me to a dealer an additional 30 miles further away with whom I was able to make an appointment. I contacted Genesis and they confirmed that those dealerships were no longer Genesis dealers and that they were working on the situation but for now I would have to drive to get the car serviced. I was wondering if anyone else is having a similar issue and how prevalent it is. I realize Genesis as a brand is just getting started but it seems that better planning would have gone a long way. This is a rough start for a brand that wants to have a premium image.

 

[Mcc]

Maybe those dealership felt that they could not meet the standards that Genesis may currently require. I think it is Better to have less but better ones than more that folks constantly complain about. Premium images don’t happen by magic overnight.

 

[EdP]

I purchased a 2019 G70 about 11 months ago at my local Genesis(Hyundai) dealership. My G70 needed service and I called the dealer for an appointment. I was informed they were no longer a Genesis dealers and could not perform any service on the car. They referred me to dealer 115 miles away which I called to make an appointment. I was again informed that they were no longer a Genesis (Hyundai) dealership and could not service my car. They referred me to a dealer an additional 30 miles further away with whom I was able to make an appointment. I contacted Genesis and they confirmed that those dealerships were no longer Genesis dealers and that they were working on the situation but for now I would have to drive to get the car serviced. I was wondering if anyone else is having a similar issue and how prevalent it is. I realize Genesis as a brand is just getting started but it seems that better planning would have gone a long way. This is a rough start for a brand that wants to have a premium image.

This is a good thing. Well, not so much for you, but for the brand in general. The original intent was for Genesis to start by having 100 dealers and grow as needed. Because of franchise laws in 50 different states they ended up with 400 dealers, some good, some far less so. Getting rid of the poor dealers will help the reputation for good service, something that has been lacking.

Once the SUVs are in showrooms we may finally see stand alone dealers too. Better to have 150 to 200 really good dealers than 400 crappy ones.

 

[MrMegadeth]

Where are you? Alaska? Idaho?

 

[kg99]

Where are you? Alaska? Idaho?

So Cal

 

[tarhoosier]

I went through the online buying tool to check inventory at Genesis dealers within 100 miles of Charlotte. There are 12, which may be too many. Five of those twelve have a total of 7-10 new Genesis cars, 2019-2020, G70, 80 & 90 included. I see no way for such a dealer to remain in the space with such limited inventory, to stock parts, train technicians, complete sales training, include a dedicated Genesis space and the other requirements now and coming. Plus with the other dealers within a relatively close distance having 3-6 times the inventory it is clear that the decision is making itself.

 

[Mcc]

So Cal

SoCal is still a large place. Anywhere in the San Franando Valley?

 

[kg99]

Ventura area

 

[tompass]

I went through the online buying tool to check inventory at Genesis dealers within 100 miles of Charlotte. There are 12, which may be too many. Five of those twelve have a total of 7-10 new Genesis cars, 2019-2020, G70, 80 & 90 included. I see no way for such a dealer to remain in the space with such limited inventory, to stock parts, train technicians, complete sales training, include a dedicated Genesis space and the other requirements now and coming. Plus with the other dealers within a relatively close distance having 3-6 times the inventory it is clear that the decision is making itself.

Purchased my '19 from Lee in Fayetville

 

[tarhoosier]

Fayetteville is good.
edit: by good I mean that they had more than the 10 car limit I set for my search. Fayetteville is 107 miles from my zipcode and it has 24 vehicles.

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[tompass]

They flat bed my car for service and leave me a loaner. I am about 95 miles from Fayettville. Live in Little River, SC.

 

[Mcc]

Ventura area

So where are they sending you? Care to drive to Westlake Village/Thousand Oaks ? It’s about 1/2 hour away.

 

[OMG70]

So Cal

I'm assuming a large part of the distance has to do with your location. Dealerships just aren't as plentiful in that area of the coast and I'm sure the wealthier clientele might be a bit brand biased

 

[kg99]

That's amazing. They would not do that for me.

 

[kg99]

So where are they sending you? Care to drive to Westlake Village/Thousand Oaks ? It’s about 1/2 hour away.

Yes

 

[Mcc]

Yes

Call Jacqueline at (805)418-9092. Definitely make an appointment. They will give you a Genesis loaner if you reserve one far enough in advance. Hope it goes smoothly.

 

[gdevine]

I purchased a 2019 G70 about 11 months ago at my local Genesis(Hyundai) dealership. My G70 needed service and I called the dealer for an appointment. I was informed they were no longer a Genesis dealers and could not perform any service on the car. They referred me to dealer 115 miles away which I called to make an appointment. I was again informed that they were no longer a Genesis (Hyundai) dealership and could not service my car. They referred me to a dealer an additional 30 miles further away with whom I was able to make an appointment. I contacted Genesis and they confirmed that those dealerships were no longer Genesis dealers and that they were working on the situation but for now I would have to drive to get the car serviced. I was wondering if anyone else is having a similar issue and how prevalent it is. I realize Genesis as a brand is just getting started but it seems that better planning would have gone a long way. This is a rough start for a brand that wants to have a premium image.

So they are not going to pick up the vehicle, leave a loaner, then return the vehicle to you? That is not the agreement when you purchased the car. I have not had my first service yet since I only have about 3000 miles. If they (Genesis) don't give me what they promised, they will be hearing from me biggly.

 

[3.3 Rulz]

I purchased a 2019 G70 about 11 months ago at my local Genesis(Hyundai) dealership. My G70 needed service and I called the dealer for an appointment. I was informed they were no longer a Genesis dealers and could not perform any service on the car. They referred me to dealer 115 miles away which I called to make an appointment. I was again informed that they were no longer a Genesis (Hyundai) dealership and could not service my car. They referred me to a dealer an additional 30 miles further away with whom I was able to make an appointment. I contacted Genesis and they confirmed that those dealerships were no longer Genesis dealers and that they were working on the situation but for now I would have to drive to get the car serviced. I was wondering if anyone else is having a similar issue and how prevalent it is. I realize Genesis as a brand is just getting started but it seems that better planning would have gone a long way. This is a rough start for a brand that wants to have a premium image.

WOW!, then they wonder why they don't sell that brand well in the U.S., better off buying a Hyundai, at least you can get it serviced/fixed nearby.

 

[EdP]

WOW!, then they wonder why they don't sell that brand well in the U.S., better off buying a Hyundai, at least you can get it serviced/fixed nearby.

Exactly why I bought Sonata instead of a Rolls Royce. It was just too far to go for service.

There are portions of the US that are sparsely populated and just cannot support dealers for some low volume brands. As Genesis thins the herd is can get worse for a few but hopefully better qualified dealers for the rest.

 

[YEH]

This is a good thing. Well, not so much for you, but for the brand in general. The original intent was for Genesis to start by having 100 dealers and grow as needed. Because of franchise laws in 50 different states they ended up with 400 dealers, some good, some far less so. Getting rid of the poor dealers will help the reputation for good service, something that has been lacking.

Once the SUVs are in showrooms we may finally see stand alone dealers too. Better to have 150 to 200 really good dealers than 400 crappy ones.

Yeah, and one has to wonder what (likely) a 100 or so of these weaker dealerships were doing by going ahead w/ a Genesis franchise instead of taking the pretty generous buy-out from Hyundai.