Head Unit Problems

[willyc]

Well - 2 weeks ago the dealer replaced the amp (after arguing with me that it was the stupidest idea he'd ever heard) and my problem is fixed.

Very odd problem - but it appears the XM unit is housed in the amp since my radio id changed after that (and not when they replaced the dash unit).

 

[studyaid]

I brought mine in for a 15,000 check-up. Told them that there were two times when all of the sound, etc. was off, and after shutting down the car it worked fine. The dealer replaced the amp just the same. Now, the XM will not keep the signal (basically have to refresh every time) and I have had a couple of instances where the DIS wheel will not do anything (change channels, hang up the phone, etc.) plus the "Please wait" and then the "bing," which never happened before. I guess I need to just take the car back. Stupid me for getting a check-up.

 

[bnajack]

I just had my 2009 (Aug 2008 build) 4.6 Tech lemon law'd and got my money back. I am shopping for its replacement, but cannot find another car I am happy with because I liked my Genesis so much. I just do not want to go through the hassle again of having a car with chronic problems.

The reason for the buy-back was the intermittent audio lock-up problem so well known on this forum. Even after mutliple head unit and amplifier replacments, the system would still freeze. Many, but not all, times the system would become operational after letting the car sit for a while and restarting.

For those of you that have had the "fix", did the "fix" work? My car was troublefree for eight months / 10,000 miles before it started acting up again.

The warranty period for the head unit and amp is another question mark since their replacement cost are so expensive. I thought about buying the extended warranty as a remedy, but was told by my dealer that the tech package is not covered in it either. This is why the permanence of the fix is important to me.

As an aside, my wife purchased a new 2010 Subaru Outback a few weeks ago. It, like many others of its type has a steering wheel vibration that Subaru cannot seem to fix. I looked hard at BMWs, but they have runflat tires with no spare and no place to put one as well as chronic high pressure fuel pump issues. Audi A4s are very expensive for a 4-cylinder car and MB E350 do not out perform the Genesis in any are, except cachet. I say this as I know there are no perfect cars.

Thanks for any advice you can give.

 

[nearwater]

I just had my 2009 (Aug 2008 build) 4.6 Tech lemon law'd and got my money back. I am shopping for its replacement, but cannot find another car I am happy with because I liked my Genesis so much. I just do not want to go through the hassle again of having a car with chronic problems.

The reason for the buy-back was the intermittent audio lock-up problem so well known on this forum. Even after mutliple head unit and amplifier replacments, the system would still freeze. Many, but not all, times the system would become operational after letting the car sit for a while and restarting.

For those of you that have had the "fix", did the "fix" work? My car was troublefree for eight months / 10,000 miles before it started acting up again.

The warranty period for the head unit and amp is another question mark since their replacement cost are so expensive. I thought about buying the extended warranty as a remedy, but was told by my dealer that the tech package is not covered in it either. This is why the permanence of the fix is important to me.

As an aside, my wife purchased a new 2010 Subaru Outback a few weeks ago. It, like many others of its type has a steering wheel vibration that Subaru cannot seem to fix. I looked hard at BMWs, but they have runflat tires with no spare and no place to put one as well as chronic high pressure fuel pump issues. Audi A4s are very expensive for a 4-cylinder car and MB E350 do not out perform the Genesis in any are, except cachet. I say this as I know there are no perfect cars.

Thanks for any advice you can give.

Glad you got the compensation you deserved.
How did it work? Do they refund you the FULL purchase price?
Did you have to go through a lawyer?

As far as replacing the Genesis, how about a 2010 Genesis V8 tech?
Seems like they're fixing some bugs on the DIS w/ the Nav s/w update TSB.

If you're willing to spend about $10k more, the Audi A6 w/ superchaged V6 drove pretty nice.
It had most of the options(premium plus, I think) and was priced at $50k.
I loved how it handled; a solid german sedan.

Dan

 

[Dimitry]

If you lemon a car, they should refund you the full purchase price, minus mileage from when you first reported the nonconformity.

The Genesis is a really nice car, but all of the chronic problems are starting to piss me off as well. Going back, if I knew all these issues would arise, I would probably have taken ED of a 535/550....

 

[Eliott]

......the "Please wait" and then the "bing," ....

Studyaid,

In every case i've heard of that exhibits this symptom, the amp. replacement has cured the problem. It certainly cured mine and I've experienced no problems at all for some time now (fingers crossed). Maybe the dealer put in a defective (used?) amp.

The service guys don't have a lot of experience with these problems so you just have to be persistent until they figure it out.

Good Luck,
Eliott

 

[bnajack]

Glad you got the compensation you deserved.
How did it work? Do they refund you the FULL purchase price?
Did you have to go through a lawyer?

As far as replacing the Genesis, how about a 2010 Genesis V8 tech?
Seems like they're fixing some bugs on the DIS w/ the Nav s/w update TSB.

If you're willing to spend about $10k more, the Audi A6 w/ superchaged V6 drove pretty nice.
It had most of the options(premium plus, I think) and was priced at $50k.
I loved how it handled; a solid german sedan.

Dan

Dan,

My dealer was behind me all the way and was a great help. I did not use a lawyer, but studied the Lemon Law for my state very carefully. I wrote a positive letter outlining the issues with dates, work completed, etc. At that time, all I wanted was a replacement car, but as time went on, Hyundai and I agreed to a buyback.

If the car meets the criteria of a lemon for your state, then it is pretty much cut and dry. Your state will probably require Hyundai have one more chance to repair the problem as did mine. My state also requires arbitration, but in my case Hyundai and I agreed on what to do. In my state, you do not get all your money back as there is a usage fee for miles you put on the car. For me, that fee could not exceed 1/2 the IRS rate.

The Genesis is still very high on my list. In spite of all that has happened, I still really like the car and the company. They treated me very fairly. I am just fearful of getting another car with chronic problems and short warranty periods for the audio system.

In regards to the A6, my previous car was an A4. It was a great car, but once it came out of warranty, it was very expensive to maintain. I keep my cars for a long time. My 80K service cost about $3,500, i.e. tune-up, timing belt, head gasket leak, etc. I also had to replace two head units that died at about $700 each (a lot less than a Lexicon, huh?)

Thanks for your advice.

 

[mssawyer]

My car was at the dealer earlier this week for updating the NAV system. I've had a Bluetooth problem and they thought the update of the software would cure the problem. (see my post elsewhere about this problem) The dealer advised me that the update failed and as a result they need to replace the system, but this had to be ordered from Hyundai. Got the car back but the NAV does not work. Radio and XM work. Bluetooth still has problem.

Checked back witht eh dealer two days ago on status of the order, and sounds like they hadn't placed the order yet. They must be trying to decide whether to order the head unit or the amp. The service advisor said something about one of the parts being $4000. I just want it fixed. Any suggestions?

 

[Aquineas]

I would wait until the 2011s come out if you can wait.

 

[sarge]

Studyaid,

In every case i've heard of that exhibits this symptom, the amp. replacement has cured the problem. It certainly cured mine and I've experienced no problems at all for some time now (fingers crossed). Maybe the dealer put in a defective (used?) amp.

Sounds like a mixed bag. My amp has been replaced 5 times now, head unit once. At least one of the amps was defective, all but one was a remanufactured amp. The head unit and the latest amp were brand new.

North Carolina requires a letter to the manufacturer and a "final repair" attempt. My final repair was three weeks ago - and the DIS lasted a week before it failed.

So far, I've had to live with these problems since January. I've had to hire a lawyer. the dealer has been clear from the begining - this is not their problem. Hyundai has been clear from the begining - unless I exercise legal options, they have no intention of replacing the car or compensating me for having had to drive without a radio/XM/Nav/Bluetooth for well over half ot the 10K miles on the vehicle.

It's a shame, really. Had Hyundai simply done the right thing from the begining, I'd still be a loyal customer. The Genesis is my 4th Hyundai, and I've recommended the brand to several folks that have subsequently bought a Hyundai. My former boss is driving a Genesis now, although his original was replaced because of an incurable fault with the ABS. I still love the car, and have no idea what I'll replace it with after Hyundai finally steps up and does the right thing.

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Help support this site so it can continue supporting you!

 

[sarge]

Update:

My lawyer filed suit. Hyundai immediately offered a cash settlement. Lawyer recommends we decline the offer. Her rationale:

Hyundai has attempted to make this process so frustrating that I will give up and go away. Hyundai is only making the offer of a cash settlement now because North Carolina is a "triple damages" state. If it goes to a trial and I win, Hyundai will be on the hook for the damages x 3, plus court costs and compensation for my lawyer. If I accept the cash settlement offer, I get 2/3rds the cash, my lawyer gets 1/3rd. I keep the car, keep the warranty, but can never make another Lemon claim.

The advantages to accepting the offer:

The whole thing is over.
I keep a car that I like.
I get some compensation for the extreme agravation Hyundai has caused.

The advantages to going to court:
I would win - it is as automatic as these things get
I would get about 2x the cash, but I would lose the car
Hyundai would suffer more for their stonewalling.

 

[Dimitry]

Update:

My lawyer filed suit. Hyundai immediately offered a cash settlement. Lawyer recommends we decline the offer. Her rationale:

Hyundai has attempted to make this process so frustrating that I will give up and go away. Hyundai is only making the offer of a cash settlement now because North Carolina is a "triple damages" state. If it goes to a trial and I win, Hyundai will be on the hook for the damages x 3, plus court costs and compensation for my lawyer. If I accept the cash settlement offer, I get 2/3rds the cash, my lawyer gets 1/3rd. I keep the car, keep the warranty, but can never make another Lemon claim.

The advantages to accepting the offer:

The whole thing is over.
I keep a car that I like.
I get some compensation for the extreme agravation Hyundai has caused.

The advantages to going to court:
I would win - it is as automatic as these things get
I would get about 2x the cash, but I would lose the car
Hyundai would suffer more for their stonewalling.

I know of a guy here that got 10x for his Porsche, and got to keep his car because Porsche was giving him the runaround.

http://www.sportscarmarket.com/Legal-Files/2007/September/

They are in violation of the state's lemon statute; and they know it. In your shoes, the only way I would take the settlement is if they had a lifetime bumper-to-bumper warranty included. Even then I'd have to think hard about taking the money and going and getting another car.

The easiest thing for them to do is to say fine and refund your money. If they want to play hardball, enjoy the 2x.

I would be outraged if it was my 4th Hyundai and HMC didn't appreciate my repeat business.

Keep us updated!

 

[nearwater]

Glad you're finally getting the situation resolved, although you'd probably lose the Genesis.
I can only imagine how frustrating it would be to not being able to use the tech package($4k).
I would just go to trial if you're confident enough to win the case and take the money.
Besides, you can always buy another Genesis, right?

Dan

 

[Socrates]

I am an attorney who specializes in the lemon law in California. My office receives tens of new potential client inquiries weekly, but we haven't had a single call on the Genesis since its release. I figured the Genesis was reliable and was seriously considering a new Genesis with tech package, but this thread gives me pause.

 

[ASHDUMP]

I am an attorney who specializes in the lemon law in California. My office receives tens of new potential client inquiries weekly, but we haven't had a single call on the Genesis since its release. I figured the Genesis was reliable and was seriously considering a new Genesis with tech package, but this thread gives me pause.

I've owned my car since November of last year and I've only had a couple instances when the volume would cut out. A restart of the car fixes this. If I called a lawyer ever time I had to restart my computer because of glitches I'd have a new one ever 3 months.

I'm sure, if you purchased a Genesis you'd be on the side of 95% of people who have no issues with it. Most people go to forums to find answers to problems thus why there are a lot of seekers on here to find out how to fix the problem they are having.

I wouldn't trade my 17 speaker Lexicon for any other sound system on the market.

 

[HeavyG]

I've had no problems with my head unit since I got my Genesis back in April of '09.

 

[Socrates]

I'm sure, if you purchased a Genesis you'd be on the side of 95% of people who have no issues with it. Most people go to forums to find answers to problems thus why there are a lot of seekers on here to find out how to fix the problem they are having.

Yes, true. This is of course not a scientific cross-section of Genesis owners. From what I've read from third party sources, owners satisfaction of the Genesis tends to be very high.

 

[nearwater]

Yes, true. This is of course not a scientific cross-section of Genesis owners. From what I've read from third party sources, owners satisfaction of the Genesis tends to be very high.

Stop being a p$%#y and buy one already!
That way, if you have problems with the tech pack you'll be much more informed with the case and become our Genesis Forum dedicated lemon law attorney!
Group price for forum members?

Dan

 

[ASHDUMP]

Stop being a p$%#y and buy one already!

Dan

This.

 

[Socrates]

Stop being a p$%#y and buy one already!

I'm getting pressure on this forum to buy one; while, in th real world people are telling me, "do not buy a Hyundai!" Of course these people are largely uninformed, but attorneys in Southern California simply do not drive Hyundais (unless they're in their 20's and fresh out of law school - I nearly bought an Elantra 10 years ago, but people probably would have frowned on that too).

The locals are expressing their disapproval in advance. I can swim with the current or I can swim against it. Still deliberating...