Disappearing Genesis Dealerships

[MHT]

Same thing happened to us, we are in the 2nd largest city in the state of Indiana and there are no dealerships now within a four hour round trip. No help from Genesis at all.

I would recommend Terry Lee Genesis here in Noblesville and unfortunately that would be about a four hour round trip for you but will save you some time going to Indianapolis.
The nice thing is there are a lot of nice restaurants and two nice hotels real close to the dealership.
They are supposed to be building a stand alone dealership in September.

 

[cjdbrit]

The IS is way tighter than the G80 when it comes to rear passengers space.

If there is a close enough BMW shop, just get a CPO 3er.






Problem for Jag was going down-market (trying to compete against the 3er with subpar entries) and overly focusing on performance.

With the cost of developing its own lightweight chassis and powerplants, Jag had to scrimp on interior appointment (Cadillac made the same mistake).

Genesis has done the opposite - not overly focusing on performance and actually upping the ante when it comes to interiors.

Jaguar already didn't have the sales volume to support the dealer network it had; if they hadn't been partnered up with Land Rover, many of those Jag dealerships would have gone under.

And now with Jaguar going back to being more upscale and lower volume, JLR wants a # of dealerships to give up their Jag franchise, which hasn't gone over well since JLR dealerships were pressured into building new stores which housed both brands.

So after spending millions (upon listening to all the corporate speak about how Jaguar was going to take off), these dealerships are taking a huge loss.

That's exactly why the growth in standalone Genesis stores is taking as long as it is.

1) only selling low volume sedans

2) original 100 dealership network gets tossed due to lawsuits, so around 350 Genesis franchises to start

3) even with the additions of the GV70 and GV80 to the lineup, not nearly enough supply/inventory to be able to support 350 (now fewer) newly built standalone stores.

 

[cjdbrit]

Hour to bmw I live in an area where not many/any higher end dealerships. Had a bmw 3 series before the g80. Hated it! Was at one point looking also at the gv70 but again dealership issue. Going to keep driving mine as still drives better than anything I have tried. Just drove an 5 series didn’t carefor that either. Looked at the vw arteon? Or Audi.
just so frustrating as still love a genesis but glad I didn’t buy It now. Wouldhave to get a great deal to take the headaches

 

[SirJangle]

Another issue is the overall buying experience. We've had other luxury brands and the way you're treated at a luxury dealership is far superior. The Hyundai dealership we got our GV70 from did a fantastic job but nowhere near the experience we've had in the past with luxury dealerships. Genesis should consider this and build some standalone dealerships. Some luxury customers would flat out refuse to go to a Hyundai dealership no matter the vehicle.

 

[EdP]

Another issue is the overall buying experience. We've had other luxury brands and the way you're treated at a luxury dealership is far superior. The Hyundai dealership we got our GV70 from did a fantastic job but nowhere near the experience we've had in the past with luxury dealerships. Genesis should consider this and build some standalone dealerships. Some luxury customers would flat out refuse to go to a Hyundai dealership no matter the vehicle.

They wanted to as far back as 2015 but franchise laws got in the way when Hyundai dealer sued them. They are finally able to do it but will take a long time to have decent representation.

 

[GV70-PA]

I just saw this thread. Earlier this year our Genesis dealership dropped their franchise. I found out when I called to have my annual inspection. They were downright rude regarding not wanting anything to do with any Genesis vehicle despite selling it to me. I don't think they would even do a oil change if I wanted one. So.....our new dealership is about an hour away and of course there is no pickup / drop off service. They have been very nice to deal with by the way and I think their reputation is pretty good. She goes in on Tuesday for a warranty issue. I never got a survey from Genesis regarding my last service. I might not be happy with having to drive two cars two hours twice for service. That might throw off their rosey stats.

If Genesis wants to stay in the game they better figure it out. Apparently dealers are understandably tightening their belts and giving Genesis the heave-ho. I cannot blame them. We like the car and intend to keep it, but I expect most of the service that I do not perform myself or is covered under warranty will be using a local repair shop. We have Lexus and Acura dealers close-by so there is that.

 

[EdP]

I just saw this thread. Earlier this year our Genesis dealership dropped their franchise. I found out when I called to have my annual inspection. They were downright rude regarding not wanting anything to do with any Genesis vehicle despite selling it to me. I don't think they would even do a oil change if I wanted one. So.....our new dealership is about an hour away and of course there is no pickup / drop off service. They have been very nice to deal with by the way and I think their reputation is pretty good. She goes in on Tuesday for a warranty issue. I never got a survey from Genesis regarding my last service. I might not be happy with having to drive two cars two hours twice for service. That might throw off their rosey stats.

Why are you driving two cars two hours twice? I can understand if you have to leave the car but for normal service, I just wait. Usually 60 to 90 minutes. Take my laptop and have their coffee and donuts.

 

[cjdbrit]

It’s all very frustrating as I really wanted to get another genesis. My 2012 has been wonderful and I am able to service at my local Hyundai which have been very good maybe not like being at bmw but still honest and good. I cannot drive 2 hours each way for service or warranty ! Especially after reading some of the recalls online!

 

[GV70-PA]

Why are you driving two cars two hours twice? I can understand if you have to leave the car but for normal service, I just wait. Usually 60 to 90 minutes. Take my laptop and have their coffee and donuts.

My brain was not working. Thanks for pointing this out. The one being serviced two one hour trips and my car two two hour trips.

The service being performed is to fix the eLSD in the back. I offered to wait, but the service advisor said that this looked like the repair would take many hours. There are three actuators involved plus some other parts I know that from what he said. It also took a couple of months to get the parts. He asked that we leave it for the day and apologized for the long trips.

 

[G90isGreat]

Wow, I guess I'll consider myself lucky there is a Gensis dealer in my local area after reading all these comments. I haven't used them yet since I recently became a Genesis owner, I hope they are decent.

______________________________

Help support this site so it can continue supporting you!

 

[YEH]

Should be 50 by the first half of next year (with another 100 or so in various stages of planning).

Come for the tea, leave with a car. How Genesis is upping its luxury game - Autoblog

Genesis has acclaimed cars and SUVs but has lacked a network of stand-alone showrooms to give customers the full luxury experience. That's changing.

www.autoblog.com

 

[cjdbrit]

Great article. But I live in rural VA. So 2 hours to Richmond. Unless they get one in Charlottesville I’m stuck. Still driving the 2012. 137k miles

 

[steveinarizona]

Exactly why I bought Sonata instead of a Rolls Royce. It was just too far to go for service.

There are portions of the US that are sparsely populated and just cannot support dealers for some low volume brands. As Genesis thins the herd is can get worse for a few but hopefully better qualified dealers for the rest.

You might be the first person in the world to decide between a Camry and a Rolls.

Hyundai tried to establish Genesis as a separate brand with separate dealerships and was sued by its dealers. So the mess we have now is the result of that dispute. It leads to some good dealerships, some bad ones, and some who started but then decided to quit.

 

[YEH]

Dealership count is now down to 254, after having started off with over 300.

Stated that Genesis probably wanted to see that initial no down to around 250, so they pretty much achieved that.

Would they want to see the count closer to 200?

 

[PMCErnie]

“The brand’s biggest risk, arguably, is one that Cadillac, Volvo, Jaguar and other brands are taking on as well. Genesis has vowed that every all-new model introduced in 2025 and beyond will be electric only, with no internal-combustion version. By 2030, Genesis intends to sell EVs exclusively, and to be a carbon-neutral brand by 2035”

Ugh.

 

[GV70-PA]

Actually, they have no choice. I recently gave a talk at my Toastmasters club on the proposed and soon to be approved EPA mileage requirements. Trump shelved them, but basically by 2026 it will be nearly impossible to produce a gasoline / diesel passenger car or small truck. You can, but there will be fines which I assume would be passed onto the consumer. So not impossible just expensive. The car manufacturers are being dictated to because the filthy peasants are not getting in line. Look up the following. It is no secret, but it helps explain why small cheap cars have been dropped. The main proposal for mileage requirements is based on the vehicle footprint not the weight of the vehicle. This is from the EPA.

Final-Rule-Preamble_CAFE-MY-2024-2026

As an EE I should also talk about the electrical limitations in a residential neighborhood plus the usual grid limitations. People have no idea what is coming. Where I live in the Mid-Atlantic we are about three years away from rolling blackouts. No new capacity is in the works, either. I will probably install a backup generator (diesel) in back of my house. I have a deep well so my power requirements are a bit steep.

 

[cjdbrit]

Actually, they have no choice. I recently gave a talk at my Toastmasters club on the proposed and soon to be approved EPA mileage requirements. Trump shelved them, but basically by 2026 it will be nearly impossible to produce a gasoline / diesel passenger car or small truck. You can, but there will be fines which I assume would be passed onto the consumer. So not impossible just expensive. The car manufacturers are being dictated to because the filthy peasants are not getting in line. Look up the following. It is no secret, but it helps explain why small cheap cars have been dropped. The main proposal for mileage requirements is based on the vehicle footprint not the weight of the vehicle. This is from the EPA.

Final-Rule-Preamble_CAFE-MY-2024-2026

As an EE I should also talk about the electrical limitations in a residential neighborhood plus the usual grid limitations. People have no idea what is coming. Where I live in the Mid-Atlantic we are about three years away from rolling blackouts. No new capacity is in the works, either. I will probably install a backup generator (diesel) in back of my house. I have a deep well so my power requirements are a bit steep.

Wow. This scary and you are correct nobody really understands. I was frustrated about driving 2 hours each way for a service now I’m frustrated about having to be told what to buy. Especially considering what will happen to all these batteries years from now. Will now look for a new gasoline car next year. Then another for my wife in a couple of years. Wish it could be genesis. My 2012 137k still going great but then again my wife still loves her 2000 Land Cruiser. Only 195k

 

[PMCErnie]

I recall the hubbub years ago when we were going to convert to the metric system in the USA. Whatever happened with that?

 

[EdP]

I recall the hubbub years ago when we were going to convert to the metric system in the USA. Whatever happened with that?

We actually are, but few use it. People don't like change. All our machines at work were metric and everyone liked it once exposed to it. The maintenance guys never had to find a 29/64 wrench if the 7/16 was too small. .

Is US legally on the metric system?

Although many believe the United States does not use the metric system, Congress declared the metric system to be the preferred system of weights and measures for trade and commerce in 1988 with the Omnibus Trade and Competitiveness Act amendment to the Metric Conversion Act of 1975

 

[tarhoosier]

Land records is the major obstacle to (complete) conversion to metric. Hundreds of years and millions of documents. Surveyors are ready for the future but Registers of Deeds, County Clerks and whatnot are helpless.