Genesis Free NACS Adapter Thread: Post Your Updates

[Kassey22000]

Arrived FedEx from the Hyundai HQ in CA. Some odd things. 1. FedEx not USPS/UPS and not from the fulfillment center but the Hyundai parts warehouse. FedEx tracking sent 1 day prior. 2. The Genesis carrying bag is just a branded shaving kit not designed for the adapter but adapted for the purpose. 3. Manufacture date was Dec 2024 (so they’ve had this for some time).

Case opened early April 2025 when the 1st cut-off passed by.
What an absolutely screwed up campaign. It will make some longer road-trip plans a little less anxious making so I’m glad for it, but WTH GMA?!!!! - your team had no clues and no useful information from the day this thing was rolled out.

Enjoy the ride.

 

[EVsquatch]

Arrived FedEx from the Hyundai HQ in CA. Some odd things. 1. FedEx not USPS/UPS and not from the fulfillment center but the Hyundai parts warehouse. FedEx tracking sent 1 day prior. 2. The Genesis carrying bag is just a branded shaving kit not designed for the adapter but adapted for the purpose. 3. Manufacture date was Dec 2024 (so they’ve had this for some time).

Case opened early April 2025 when the 1st cut-off passed by.
What an absolutely screwed up campaign. It will make some longer road-trip plans a little less anxious making so I’m glad for it, but WTH GMA?!!!! - your team had no clues and no useful information from the day this thing was rolled out.

Enjoy the ride.

Congrats on finally getting this in your hands. Did you know they were shipping it? Did you get a shipping notification?

 

[Kassey22000]

Congrats on finally getting this in your hands. Did you know they were shipping it? Did you get a shipping notification?

I knew that the Executive Customer Relations rep said they were trying to get one out before 16 weeks, but the FedEx tracking came unexpected and just 1 day prior to delivery. Hope yours arrives very soon.

 

[pippa]

How did you get a "Genesis case manager" or "Genesis corporate escalation agent"? In all of the calls I have made I have never been able to speak to anyone other than a Customer Service Representative.
Still waiting for first email.

so sorry for the late response, life got in the way.

i emailed, and got a robo-email back, but someone eventually called. i think that was her. i also called, in the interim, and told the customer service representative i wanted a call back with an update...i just kept pushing until i got a case number--i made it clear with her that i didn't hold her personally responsible but was really disappointed with how this was being rolled out. i don't expect to get the same person when i call back in ten weeks (is that where we are now? i've lost track) but plan to do the same thing if i don't hear anything and start seeing others get their chargers.

unrelated to your question, it really was a poorly planned execution of a nice idea. i do love my car, passionately, but the customer service experience leaves so much to be desired.

 

[gvjim]

I've received my adapter, it was built in December 2024. However, I can't try it out now because I'm using a GV70 loaner while they fix the HUD in my GV60. I've only had the ICE car for one day and I hate it!

 

[EVsquatch]

I've received my adapter, it was built in December 2024. However, I can't try it out now because I'm using a GV70 loaner while they fix the HUD in my GV60. I've only had the ICE car for one day and I hate it!

I started driving EV's back in 2015 (BMW i3) and ever since then, and across many more EVs, I have ALWAYS hated the ICE vehicles I have gotten as loaners for service. Even some very nice BMW SUVs.

Once you go EV, it is hard to ever go back.

 

[gvjim]

I have ALWAYS hated the ICE vehicles I have gotten as loaners for service. Even some very nice

I guess the GV70 is considered nice. The cockpit is nearly the same as the GV60 - the layout of buttons and infotainment is pretty much identical. So that's good, no fussing around figuring things out. And I was able to get wireless CarPlay working in just a few seconds.

But the driving experience - bleh. Jerky, noisy, underpowered, imprecise.

Once you go EV, it is hard to ever go back.

Word.

I sure hope they don't have to order a part from Korea that leaves me driving this thing for weeks.

 

[gknyce]

Hell hath frozen over! Never got a "gift 4 you" email, just my Genesis case, open for weeks... and just now received this!

And just received my adapter! No shipping or tracking info was ever provided. So from email on July 21 -> receiving of adapter on July 28.

 

[EVsquatch]

And just received my adapter! No shipping or tracking info was ever provided. So from email on July 21 -> receiving of adapter on July 28.

So, there is hope! Am I the only one still waiting?

 

[thecatch33]

So, there is hope! Am I the only one still waiting?

Nope, I have a 2025 GV60 Advanced purchased Nov 2024, still waiting for any update or email of any kind from Genesis.

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[Jamas]

So, there is hope! Am I the only one still waiting?

I'm still waiting...

 

[skiingj]

Still waiting......

 

[ljnelson109]

still waiting

 

[gknyce]

And just received my adapter! No shipping or tracking info was ever provided. So from email on July 21 -> receiving of adapter on July 28.

And after receiving the adapter yesterday, I just received my tracking email today. Go figure. So yes, there remains hope for those still waiting

 

[GreyGV60]

And after receiving the adapter yesterday, I just received my tracking email today. Go figure. So yes, there remains hope for those still waiting

When we all finally receive our adapter, I wonder how many of us will actually Supercharge. For myself I don’t drive that much so I have been charging at home. At the end of the day it’s still great to have the adapter, just in case it’s needed.

 

[Ed_S]

I have an A2Z adapter that I've used exactly one time, and that was just to test it out. Admittedly I charge from home greater than 95% of the time, but if I needed a charge on the road I would only use a SC if EA was not a choice. Hate the idea of giving $$ to Elon if I don't have to (IMO).

 

[gknyce]

So I was thinking about this, now that I have nacs adapter in hand. I suppose this means I could conceivably use other (non Tesla) charging platforms that have nacs plugs... Assuming the charging platform supports the car? So it can handshake? But if a charging platform offers both CCS and nacs, is there a downside choosing one versus the other? In terms of charging speeds or throughput? My hunch is no, but asking because I'm not sure.

 

[noremacnova]

So I was thinking about this, now that I have nacs adapter in hand. I suppose this means I could conceivably use other (non Tesla) charging platforms that have nacs plugs...

Yes!

Assuming the charging platform supports the car? So it can handshake?

Yes, the charging platform must support the Genesis. But these adapter itself has nothing to do with it, since the adapter has absolutely no electronics inside. It’s just a current pass-through device with a heat sensor.

But if a charging platform offers both CCS and nacs, is there a downside choosing one versus the other? In terms of charging speeds or throughput? My hunch is no, but asking because I'm not sure.

I would choose based on charging capacity of the network, and would bias towards not using any adapter unless necessary. The adapter is just another thing to deal with (and in a worse case circumstance, might present additional resistance and therefore heating). Otherwise, again, it is just a pass-through device.

 

[pippa]

still waiting...

 

[gvjim]

So it can handshake?

The NACS standard actually uses CCS as the communication protocol. So from the point of the view of the electronics involved, there is no difference between a NACS plug and a CCS plug. The physical plug is different, but the electronics don't know anything about that.

So you may wonder why our cars don't work at all Tesla stations. First of all, older Tesla stations don't use CCS, they use a different protocol based on CANBUS. This protocol is proprietary to Tesla, so only Tesla vehicles work on these older chargers.

Starting with v3, Tesla superchargers all support both CCS and CANBUS protocols. If a modern Tesla vehicle connects, it could use either protocol, but they don't, they'll always use CANBUS. Of course if any other kind of car connects, it will use CCS protocol. But there's more too it - the Tesla supercharger is programmed to only communicate with certain brands of cars. So even if the charger and the car can communicate, the charger may refuse to communicate. That's what happens when a car that isn't on Tesla's approved list tries to communicate, like a VW. When a new car brand is approved for use with superchargers, all that is happening is that Tesla is changing a flag on their servers, so that the chargers will no longer reject that brand of car. So one day the car won't charge, the next day it will. No hardware changed in either the car or the charger - it's just a changed entry in a database at a Tesla data center.

What if you go to a non-Tesla charger with a NACS plug, like Ionna or EVgo? In that case, the charger will only support CCS protocol, there are no non-Tesla chargers that support CANBUS. So even if a Tesla vehicle goes to one of those chargers, CCS will be used. Because of that, older Tesla vehicles won't work - Tesla cars built before about 2020 only support CANBUS, not CCS. (For some of those older vehicles the owner can get the car upgraded to support CCS, which I think is around a thousand dollars.)

Bottom line, no matter what kind of physical plug is being used, a GV60 is only going to communicate using CCS protocol. ALL non-Tesla chargers support CCS protocol, and now some Tesla chargers do as well.

I think that the most confusing part is that CCS is used to refer to a physical plug type, but also to an electronic communication protocol. Both have the same name, but they are not the same thing.