Genesis Free NACS Adapter Thread: Post Your Updates

[EVsquatch]

still waiting...

Same.

 

[EVsquatch]

When we all finally receive our adapter, I wonder how many of us will actually Supercharge. For myself I don’t drive that much so I have been charging at home. At the end of the day it’s still great to have the adapter, just in case it’s needed.

I plan to use EA for the foreseeable future (at least for the next 1.75 years until my plan runs out). That said, the adapter gives you many more options in the event you are unable to charge at EA. For me it is a failsafe.

Also, as much as I loathe the current incarnation of EM, I have no problem using the Tesla SC network if and when the time comes. Tesla benefied from Billions in government backed loans and grants that helped build out the SC network early in Teslas infancy. Your tax dollars helped pay for that network. Unlike a Tesla vehicle, the network - now that it is open to a lot of other OEMs, provides a service to the community, not just Tesla vehicles. I'm OK with supporting that if I need it.

 

[Aaron Buelow]

I called and was told to wait at least 14 weeks.

They said to call back in 3-4 weeks again if I heard nothing but that my case had been escalated.

 

[Genesiswannabee]

I received my NACS Adapter last week. The Tesla Supercharger that I went to to try it out had very short cords on each chargers and it was difficult to back in to get me close to my charging port on my GV60 . I suggest going to the right most charger and backing in so your port is as close to the center of the charger. Using the NACS adapter was fine but making sure to read carefully the directions that came with the adapter. Connecting through the Tesla app on my phone took about 15 seconds to connect.

 

[Phxcookie]

Here's a hilarious update from the Genesis Case Manager who is handling my query as to the non existence of a redemption email for a Tesla Adapter:
There will no longer be redemption emails sent out to Genesis EV owners. If they are registered on the My Genesis portal they will instead receive a shipping confirmation email in, get this, NO SOONER THAN 16 WEEKS!!!!! This is just hilarious. What a giant clusterfuck of a promotion. What genius inside of Hyundai dreamt this up? This a product that can't cost Genesis more than a few bucks at their bulk level, dealing directly with a manufacturer. These things are available out there online but if you use one not supplied by Genesis, you are threatened with a voiding of your warranty.
Why can't someone in their executive suite figure out that it's way easier and will minimize damage to the brand by giving every Genesis EV owner a coupon for $100 and let them purchase one online. It's ridiculous.
I know it's a giveaway but promising something and not delivering it is just brand suicide. They would have been far better off negotiating access to Tesla chargers and letting Genesis owners simply choose to buy their own adapter if they thought it would be advantageous to have access to a broad charging network.
I know Sal says Hyundai/Genesis execs read this forum. Hopefully so, but the bigwigs in Korea are probably not interested in this minor issue, but it will show in future Genesis transactions once 3 year leases are ending and the customers go elsewhere for their next car.

 

[Zcd1]

…it is just brand suicide….

Brand suicide would be delivering a sub-standard product, which Genesis emphatically has not done, IMHO.

People losing their minds over not receiving something they were never promised when they bought the car, and the lack of which rarely actually affects their daily use of the car is the very definition of missing the forest for the trees, again IMHO.

It’s sad that some let this tiny inconvenience have such an outsized effect on their ownership experience (based on the wailing and gnashing of teeth evidenced by this very thread)

OTOH, my guess is that these people would find something else to kvetch about if it wasn’t this…

 

[Jamas]

Brand suicide would be delivering a sub-standard product, which Genesis emphatically has not done, IMHO.

People losing their minds over not receiving something they were never promised when they bought the car, and the lack of which rarely actually affects their daily use of the car is the very definition of missing the forest for the trees, again IMHO.

It’s sad that some let this tiny inconvenience have such an outsized effect on their ownership experience (based on the wailing and gnashing of teeth evidenced by this very thread)

OTOH, my guess is that these people would find something else to kvetch about if it wasn’t this…

I see it a little differently. I see this as a boiling over of frustration from an inept series of bad customer service experiences. There’s been many complaints of the Genesis Customer Care experience when dealing with a variety of issues, primarily centered around the fact that although they are nice and polite when you speak with them, they are ill equipped to deal with even the simplest of requests.

That, to me, is the crux of the issue and the big picture that we should keep in mind. The poor handling of the free adapter is just another straw on the camels back.

 

[vexige]

I see it a little differently. I this this as a boiling over of frustration from an inept series of bad customer service experiences. There’s been many complaints of the Genesis Customer Care experience when dealing with a variety of issues, primarily centered around that fact that although they are nice and polite when you speak with them, they are ill equipped to deal with even the simplest of requests.

That, to me, is the crux of the issue and the big picture that we should keep in mind. The poor handling of the free adapter is just another straw on the camels back.

About the BIG picture...

"Genesis is experiencing strong EV sales growth, particularly in the US, with a 19% increase in Q1 sales. Specifically, the Ioniq 5 saw a 26% increase in Q1 sales. While the EV market as a whole is experiencing a slight dip in sales volume, Genesis is bucking the trend with its focus on electrified models. .."

 

[Jamas]

About the BIG picture...

"Genesis is experiencing strong EV sales growth, particularly in the US, with a 19% increase in Q1 sales. Specifically, the Ioniq 5 saw a 26% increase in Q1 sales. While the EV market as a whole is experiencing a slight dip in sales volume, Genesis is bucking the trend with its focus on electrified models. .."

No question they make good EVs. I just hope the customer service experience doesn’t catch up with them in a bad way.

 

[GreyGV60]

I see it a little differently. I this this as a boiling over of frustration from an inept series of bad customer service experiences. There’s been many complaints of the Genesis Customer Care experience when dealing with a variety of issues, primarily centered around that fact that although they are nice and polite when you speak with them, they are ill equipped to deal with even the simplest of requests.

That, to me, is the crux of the issue and the big picture that we should keep in mind. The poor handling of the free adapter is just another straw on the camels back.

I agree that it’s more than just this one issue as to the roll out and final receipt of the adapter. It’s the customer service in general. Customer Care reps are very nice, however if they cannot resolve your issue they provide you with a ticket number and advise that the matter will be elevated to their “engineers” and they will contact you in 7-10 days. Those days past and they don’t follow up with customers. It’s like our issues go into a black hole never to be heard from again. Also when we all call Customer Care on the same issue, we get different responses from the reps. They lack consistently and without a universal response to the same issue, leads to customer frustration. I paid $70k for the car which is now probably only worth $35k. I never considered this a Luxury vehicle. However, regardless of how much the car costs, service after the sale has always been important to me. If I don’t think the service has been upfront and straight forward, this will weigh heavily on whether I purchase another product from a company. If someone tells you they will recontact you within a certain timeframe, then do so even if they don’t have a response we may want to hear. Sometimes it’s the little things a company can do to make a customer happy. Truthful follow-up is very important.

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[Kassey22000]

GMA went cheap when it came to its so called customer service. It’s just a 3rd party contracted company that is issued scripts that it must follow. Escalation is a ruse for the most part and unless you get elevated up to the Executive Escalation department (no easy feat), you’re stuck with script readers who have no agency, power, or tools to solve your issues. Don’t get me started on the terrible service department issues in the last 30 months with this company. Great EV, terrible company and uncaring leaders at HQ South Korea. Next EV, won’t be a Genesis.

 

[Zcd1]

If you want great customer service but a crappy EV, buy a Lexus.

If you want perfect body panel alignment but antiquated EV tech, buy any German EV (with the possible the exception of the BMW iX)

If you want a generally mediocre EV, buy any EV from a legacy American mfr.

If you want an excellent EV but mediocre (at best) customer service, buy any H/K/G EV.

IMHO.

 

[Phxcookie]

Brand suicide would be delivering a sub-standard product, which Genesis emphatically has not done, IMHO.

People losing their minds over not receiving something they were never promised when they bought the car, and the lack of which rarely actually affects their daily use of the car is the very definition of missing the forest for the trees, again IMHO.

It’s sad that some let this tiny inconvenience have such an outsized effect on their ownership experience (based on the wailing and gnashing of teeth evidenced by this very thread)

OTOH, my guess is that these people would find something else to kvetch about if it wasn’t this…

I guess you don't get it. Genesis is trying very hard, but not succeeding at becoming equivalent to Lexus. They have an appalling dealer network, essentially Hyundai dealers selling cheap cars but dressed up a little, but without the capability. So they resort to cheap marketing tricks like offering a free adapter to use the Tesla network. This would be a huge selling point for Genesis EVs, making them really capable long distance cars, but they screwed that promo up royally. So Genesis EV owners were promised not just a free adapter, but essentially a massive improvement in how they can use their EVs. So promising that feature and then failing to deliver it without any real explanation, is the real issue here. They have seriously devalued their brand from the expectation that they dangled in front of their customers, but failed to deliver. So yes, it's big deal, it's bad for the brand and it simply highlights Genesis's inability to rise to the status they crave.

 

[Zcd1]

I guess you don't get it. Genesis is trying very hard, but not succeeding at becoming equivalent to Lexus. They have an appalling dealer network, essentially Hyundai dealers selling cheap cars but dressed up a little, but without the capability. So they resort to cheap marketing tricks like offering a free adapter to use the Tesla network. This would be a huge selling point for Genesis EVs, making them really capable long distance cars, but they screwed that promo up royally. So Genesis EV owners were promised not just a free adapter, but essentially a massive improvement in how they can use their EVs. So promising that feature and then failing to deliver it without any real explanation, is the real issue here. They have seriously devalued their brand from the expectation that they dangled in front of their customers, but failed to deliver. So yes, it's big deal, it's bad for the brand and it simply highlights Genesis's inability to rise to the status they crave.

Says the person who “lemoned” their Genesis EV and yet still drives one…

No offense, but expecting anyone to respect your opinion as anything other than completely biased is delusional at best.

Indeed, your comments and your stories make one wonder what your true purpose is participating in this forum…

 

[ljnelson109]

Okay, now back to our regular programming! Did anyone receive their adapter this week? They typically show up in batches. I am wondering if we are waiting for another batch to get into the states. Several of us have seen different versions of the 16 week statement.

 

[GreyGV60]

If you want great customer service but a crappy EV, buy a Lexus.

If you want perfect body panel alignment but antiquated EV tech, buy any German EV (with the possible the exception of the BMW iX)

If you want a generally mediocre EV, buy any EV from a legacy American mfr.

If you want an excellent EV but mediocre (at best) customer service, buy any H/K/G EV.

IMHO.

I have an ice Lexus and had a BMW M2. Both their customer service departments were good but would not say great. All I want from any company is just “good” customer service.

The Genesis EV is good, but there are still other EV manufacturers out there that make a very good EV. With all the choice nowadays, I would also consider a non Genesis EV in the future.

 

[GreyGV60]

I just read that this week, Genesis is facing some headwinds with it's EV sales. They just pulled the GV80 EV from the U.S.market. They said they were only able to sell 77 of the vehicles in the entire U.S. from January through June 2025.

 

[gvjim]

I just read that this week, Genesis is facing some headwinds with it's EV sales. They just pulled the GV80 EV from the U.S.market. They said they were only able to sell 77 of the vehicles in the entire U.S. from January through June 2025.

I don't think G80 sales means anything for the GV60. Sure, they only sold 77 this year in the US, but in all of 2024 they only sold 140 in the US, so about the same rate. Even the ICE version doesn't sell well - only 3,758 in the US last year (from Wikipedia). Total all time sales in the US is less than 2k. Even in Korea they've only sold about 6k total. It's a nearly ten year old platform. Tesla has a similar problem with the Model S, it's just too old. Also, the G80 EV was adapted from an ICE car, not built from the ground up as an EV. Who wants that in 2025? The GV60, on the other hand, was designed as an EV from the start, and it shows.

For those of you saying you would consider switching to a different brand, what brand would you pick? I don't see any EV in the same price category that's of any interest to me at all. Maybe a Lucid Gravity, but that's close to double the price, and wouldn't fit in my garage. The Model Y has a lot going for it, but that's out. I like Rivian, but I don't want a truck, and I really want CarPlay. Which also rules out an GM EV. The Mach-E has terrible charging. None of the German cars do anything for me, and they are mostly way more expensive. Toyota? Be serious, though I guess the new bZ is an significant improvement in the EV space.

I don't understand why manufacturers have so many problems getting out free adapters. I believe so far the only companies that have given free adapters are Ford, Rivian, Hyundai and Genesis. All four have had huge delays in getting out free adapters - up to nearly a year for Ford and Rivian. Looks like Hyundai/Genesis is going down that same path. Nothing for Hyundai/Genesis to brag about, but I don't understand why anyone would choose a car based on this, especially since no other manufacturer has done any better. Also customer service is terrible for almost any company you deal with these days, so the bar for customer service is really low. At least it sounds like everyone that wanted to was able to reach a human support person, even if that didn't do them any good. I can't even reach a human at my pharmacy any more.

 

[gknyce]

I don't think G80 sales means anything for the GV60. Sure, they only sold 77 this year in the US, but in all of 2024 they only sold 140 in the US, so about the same rate. Even the ICE version doesn't sell well - only 3,758 in the US last year (from Wikipedia). Total all time sales in the US is less than 2k. Even in Korea they've only sold about 6k total. It's a nearly ten year old platform. Tesla has a similar problem with the Model S, it's just too old. Also, the G80 EV was adapted from an ICE car, not built from the ground up as an EV. Who wants that in 2025? The GV60, on the other hand, was designed as an EV from the start, and it shows.

All good points. And given that sedans in general have been on the decline e.g. if not becoming _less_ popular, or at least not growing like SUV/truck/Xover/etc, unless your sedan offering is compelling - or cheap - your audience is probably smaller. Before deciding on the GV60, I had the G70 sedan on my radar, but the lack of room in the back seat was a deal-killer. I drove the Polestar P2, but that felt claustrophobic even in the driver's seat, much too cockpit-like. I really like how EVs, sedan or other, can provide more interior/comfortable space, without driving a massive car.

For those of you saying you would consider switching to a different brand, what brand would you pick? I don't see any EV in the same price category that's of any interest to me at all. Maybe a Lucid Gravity, but that's close to double the price, and wouldn't fit in my garage. The Model Y has a lot going for it, but that's out. I like Rivian, but I don't want a truck, and I really want CarPlay. Which also rules out an GM EV. The Mach-E has terrible charging. None of the German cars do anything for me, and they are mostly way more expensive. Toyota? Be serious, though I guess the new bZ is an significant improvement in the EV space.

Great question and I've wondered about that. The Mach-E and ID.4 were both on my radar, but neither is any more compelling to me than before. I'm curious to learn about BMW's next-gen/Neue klasse - but man I just hate their grills on EVs. The iX, or i4? Ugh!! Part of what drove me to the GV60, much more attractive in the front. I had thought about the Lyriq (at the time), but I really dont' care for their grill either. Have not looked but maybe Blazer EV? I'm pretty curious about Xiaomi and their YU7... looks lovely, apparently a copy of the Ferrari Purosangue? Initial impressions seem positive, but how does this company put out a good car just like that?!? When they are more known for earbuds, appliances, and cell phones? Bizarre.

I don't understand why manufacturers have so many problems getting out free adapters. I believe so far the only companies that have given free adapters are Ford, Rivian, Hyundai and Genesis. All four have had huge delays in getting out free adapters - up to nearly a year for Ford and Rivian. Looks like Hyundai/Genesis is going down that same path. Nothing for Hyundai/Genesis to brag about, but I don't understand why anyone would choose a car based on this, especially since no other manufacturer has done any better. Also customer service is terrible for almost any company you deal with these days, so the bar for customer service is really low. At least it sounds like everyone that wanted to was able to reach a human support person, even if that didn't do them any good. I can't even reach a human at my pharmacy any more.

The long-discussed adapter - which I have but have not used - does not change how I feel about my day-to-day driving experiences. Providing free adapters was a nice goodwill gesture, even with a botched rollout. Would guess Genesis is not fully independent like Rivian/Ford, and likely the corporate Hyundai Motor Group had much greater sway in corporate decisions.

Finally, my inclination is to mute members with non-constructive comments. Much more pleasant that way.

 

[vexige]

For those of you saying you would consider switching to a different brand, what brand would you pick? I don't see any EV in the same price category that's of any interest to me at all.

New BMW IX3 seems very promising, I would be very interested in a smaller Lucid crossover, which I hope will be out soon. As to the price point, that became rather irrelevant nowadays, as to buying the EV is not a wise decision, imo... The lease is the way to go,- in most (all?) cases it is heavily supported by the manufactures. We're leasing the MB500 EQE for under $800 with only first payment out of pocket... It has a sticker of ~$101K...