Genesis Free NACS Adapter Thread: Post Your Updates

[GreyGV60]

New BMW IX3 seems very promising, I would be very interested in a smaller Lucid crossover, which I hope will be out soon. As to the price point, that became rather irrelevant nowadays, as to buying the EV is not a wise decision, imo... The lease is the way to go,- in most (all?) cases it is heavily supported by the manufactures. We're leasing the MB500 EQE for under $800 with only first payment out of pocket... It has a sticker of ~$101K...

For the most part I personally do not like to lease a vehicle as I normally keep my cars for long time ( well over +5 years), however with EV's and how they don't seem to hold their appreciation well at all, however in some cases it may better to lease an EV. You gave a great example with your MBZ lease. I watch the YouTube channel of BowtiesandBenz. He's the GM of a MBZ dealer in Ohio and he said MBZ has some great deals on MBZ EV leases. It's great to hear everyone's point of view on the GV60 and other EV's as that's the way we all keep each other informed and learn. This is an open forum and everyone may not always agree with each other, but we should respect each others opinion as we are each entitled to our opinions and how we feel about our each individual experience with the GV60 and the brand in general. It's clear that some member are very upset as to the adapter rollout (I have mine + an A2Z adapter) and because of it they have a negative view of Genesis, and that's o.k. as that's how they feel as a consumer. Then there are some that think the GV60 is the greatest EV out there and they may never think about buying anyone branded EV, and that's fine too, but that their opinion. There are choices out there and we are all free to explore and buy whatever we think is best for ourselves. Also if some members deem some comments as not constructive, other members of the forum may feel those comments are constructive. The forum does not have a moderator perse, and it's an open forum for all to express the good and bad issues, concerns, feelings we each have with the GV60 and the brand. Otherwise people maybe should start a forum with specific rules that states you can only discuss good things about the GV60 and the brand and you can't post anything negative. But if someone did that, would we really learn anything. This forum has posted a lot of good tips and advice that has helped me and I would hope also a lot of the members. There will always be disagreements, but that's part of the forum.

 

[EVsquatch]

Okay, now back to our regular programming! Did anyone receive their adapter this week? They typically show up in batches. I am wondering if we are waiting for another batch to get into the states. Several of us have seen different versions of the 16 week statement.

Nothing for me yet, but I just did a short road trip to a town in PA that my folks live in and I was so very pleasantly surprised to see a new EA station with a bank of 4 350 kWh chargers in the town, which outside of a handful of Tesla chargers, didn't have any other L3 charging historically.

Got 244 kWh peak and was in and out in 22 minutes and of course $0 under the 3 year charging scheme from Genesis/EA. EA is expanding into less traveled areas which I am thrilled to see. At this rate, I'm hoping to not have to use the Genesis adapter (whenever I get it) any time soon.

 

[Gen-EV]

Why can't someone in their executive suite figure out that it's way easier and will minimize damage to the brand by giving every Genesis EV owner a coupon for $100 and let them purchase one online. It's ridiculous.

One of the problems with this approach is that Tesla, EVGo, EA and now Ionna will only allow OEM certified NACS adapters to be used at their charging stations. Ionna CEO went on to say that they won't even approve UL certified adapters. I don't know that this can even be enforced but that is where they stand.
See 10:10 to 11:20.

 

[Ed_S]

IMO, assuming you're using a quality 3rd party adapter (Lectron, A2Z) it is extremely unlikely you'd have a failure due to the adapter's failure. In the event there was a failure to either the EV or the Charging Station while charging using a 3rd party adapter, they would have to prove that the root cause of failure was the 3rd party adapter as the "Magnuson-Moss Warranty Act" provides protection to the consumer for warranty denials due to the use of aftermarket parts, and also provides the consumer the right to recover attorney and other costs.

Just my opinion, YMMV, etc. I purchased an A2Z adapter for use on my Polestar and GV70 and am not concerned about using it, particularly since the "official" Genesis adapter is not even available to most Genesis owners at this time. Admittedly, I've only used the A2Z once on either of my EV's, just wanted to test it to prove it would work, I do most of my charging at home, and when I do charge on the road I will always first look for an EA station.

 

[Gen-EV]

I'm glad I called GCS last night for an update on my case number.
Yesterday when I called the CSR informed me that my case number was closed!!! I have not received an adapter or a "Gift for You" email which she also confirmed but the case is closed. Figure that one out. While on the call the CSR confirmed my mailing address and placed me on the "16 week" to receive an adapter list. I would think that if I had an open case for not receiving an adapter, I would have been place on the list prior to closing the case.
Maybe the KPI for open cases was looking bad so someone randomly closed 1,000 cases.

 

[Phxcookie]

Says the person who “lemoned” their Genesis EV and yet still drives one…

No offense, but expecting anyone to respect your opinion as anything other than completely biased is delusional at best.

Indeed, your comments and your stories make one wonder what your true purpose is participating in this forum…

You love the sound of your illogical logic don't you. Sure I Lemon Lawed a defective GV60 that had a very specific manufacturing defect that Genesis could not rectify. At no point have I ever dissed the car. It really is in a class of its own. When we finally resolved the Lemon Law case and we were about to get all of our money from Genesis, we shopped every comparable EV out there - CUV size and under $100K. Nothing managed to match the space, ergonomics and performance of the GV60P. We looked at the Mercedes EQE, BMW iX, Honda Prologue and its GM cousins, including the Lyriq. Nothing had the space utilization and driving feel of the GV60. To top it all Genesis were offering insane lease deals, so instead of buying another one we leased it for three years for Honda Accord money.
But like all non-Tesla EVs the biggest issue for EV owners is finding charging stations. Long distance trips from one urban center to another become a logistics planning mess and you can never be sure that you will find a station when you need one, or if you do, whether it will be in use or not working.
Tesla has over 26,000 superchargers and having access to those makes huge difference in the usability of the GV60. That's the issue with this mess of a promotion. Genesis promised to rectify a major issue in owning an EV and then they failed to follow through. It's a marketing/operations mess. The car itself is really good.
And I guess your true purpose in participating in this forum is being the resident curmudgeon. Keep going. You're doing a great job.

 

[gvjim]

Long distance trips from one urban center to another become a logistics planning mess

That's not my experience. Sure, you have to be more aware of it than in an ICE car, but I've done several thousand miles of road trip without a significant "mess", mostly using Electrify America.

Tesla has over 26,000 superchargers

Not for our cars they don't. The number of NACS chargers is somewhere in the 16,000 range. But even more significantly, most of those 16k are the older v3 dispensers with short cords. If one of those stations is half full, you'll probably have to wait to charge your GV60, because you must wait until there are two chargers open in a row. In the LA area these stations are often nearly full, so the wait could be a long one.

We looked at the Mercedes EQE, BMW iX, Honda Prologue and its GM cousins

None of which come with free NACS adapters. And BMW doesn't even have access to the supercharger network yet.

Worst case, I don't see how Genesis is any worse than these other manufacturers that don't offer free adapters.

IMO, assuming you're using a quality 3rd party adapter (Lectron, A2Z) it is extremely unlikely you'd have a failure due to the adapter's failure. In the event there was a failure to either the EV or the Charging Station while charging using a 3rd party adapter, they would have to prove that the root cause of failure was the 3rd party adapter as the "Magnuson-Moss Warranty Act" provides protection to the consumer for warranty denials due to the use of aftermarket parts, and also provides the consumer the right to recover attorney and other costs.

Just my opinion, YMMV, etc. I purchased an A2Z adapter for use on my Polestar and GV70 and am not concerned about using it

 

[Phxcookie]

That's not my experience. Sure, you have to be more aware of it than in an ICE car, but I've done several thousand miles of road trip without a significant "mess", mostly using Electrify America.


Not for our cars they don't. The number of NACS chargers is somewhere in the 16,000 range. But even more significantly, most of those 16k are the older v3 dispensers with short cords. If one of those stations is half full, you'll probably have to wait to charge your GV60, because you must wait until there are two chargers open in a row. In the LA area these stations are often nearly full, so the wait could be a long one.


None of which come with free NACS adapters. And BMW doesn't even have access to the supercharger network yet.

Worst case, I don't see how Genesis is any worse than these other manufacturers that don't offer free adapters.

We did a short trip from the west side of LA to Lake Arrowhead 95 miles away. An elevation climb of over 5,000 ft which ate the battery quickly. The Tesla Supercharger station had several open spots, a hotel nearby had Loop Level 2 chargers only for their guests and the only other fast charger was five miles away, an
EVCS which was not working. It's a challenge for sure.
Also re the other brands, I never claimed that they were any better than Genesis. All I've always said is that Genesis offered a pain point solution for Genesis owners to get access to Tesla Superchargers, made a promise to give a free adapter and then failed to follow through. I get that it's free but I din't ask for it. Genesis offered it as part of the "Genesis premium ownership experience". But then they simply failed at the implementation of their promise.
In LA, on the west side where I live, there are three major Tesla supercharger stations with dozens of charging points. There is always at least a few open bays. The station on Santa Monica Blvd and 15th St has over 60 charging points.
I've never had success at an EA station. They are always full, for the ones that are working and the wait including charging time is interminable.

 

[gvjim]

The Tesla Supercharger station had several open spots

Were you driving a Tesla at the time? According to the Tesla web site and the Tesla app, the Lake Arrowhead supercharger is only open to Tesla vehicles. Probably the nearest convenient Tesla location is Ontario Mills, but there's an EA station there. There is an EVgo station at the bottom of the hill, but I've not tried it, and it's only 50kw.

a hotel nearby had Loop Level 2 chargers

I stayed at that hotel about a year ago, it is quite nice and the prices were reasonable. The chargers worked really well. However, I probably didn't need it. As you say, it took a lot of energy going up the mountain, but I actually got several percentage points back on the way back down. I was coming from Glendale, so a slightly shorter trip than you, but not much.

I've never had success at an EA station. They are always full, for the ones that are working and the wait including charging time is interminable.

I agree with this for the LA area. But I have a charger at home, so I never need to fast charge in LA. With a 100% charge I can get to San Diego and back, Santa Barbara and back, or out to the high desert in back.

But once you get out of the metro area EA works perfectly fine. I've been up to Northern California several times, and to Las Vegas, all entirely on EA. I've only had to wait for a charger once, and that was for 10 minutes in Baker (on the way to Vegas) on a busy weekend.

The station on Santa Monica Blvd and 15th St has over 60 charging points.

Right at this moment that station has 25 of 62 stalls available. But the GV60 needs two in a row, so you might still have to wait.

Don't get me wrong, I'm really glad to have the option to use Superchargers, and I now have 2 adapters. But Superchargers aren't a panacea, especially for GV60 owners. I do hope you get your free adapter soon though.

 

[Zcd1]

You love the sound of your illogical logic don't you...

If you didn't research the US DCFCharging situation before buying the GV60 "on the spot" after a test-drive, that's on you, not on Genesis.

My logical brain has indeed observed you generally dissing Genesis, with a most-recent statement that the brand is irreparably harmed by a delayed rollout of an adapter.

IMO that's a ridiculous statement, and I'll continue to point out just how ridiculous it is for as long as you continue to claim the sky is falling as a result of the delayed rollout.

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[skiingj]

I called CS to get an update on my adapter case which is three months old. Case is open and goal post changed again to 16 weeks. I emailed the escalation agent I worked with on another issue. His reply: "That information provided to you is accurate. After my note to you about expecting to receive an email around august first week, there was an internal update that was circulated. Turns out all of this is happening due to shortage of supply."

Ford was terrible as well... Hopefully I'll get it by next September when my lease is up as a token of appreciation, smh.

 

[Phxcookie]

If you didn't research the US DCFCharging situation before buying the GV60 "on the spot" after a test-drive, that's on you, not on Genesis.

My logical brain has indeed observed you generally dissing Genesis, with a most-recent statement that the brand is irreparably harmed by a delayed rollout of an adapter.

IMO that's a ridiculous statement, and I'll continue to point out just how ridiculous it is for as long as you continue to claim the sky is falling as a result of the delayed rollout.

You love to be right. Sorry about that. I have dissed Hyundai/Genesis the company with excellent reason. As to the car, The GV60, when free of specific manufacturing defects, is really an excellent car in every respect and I challenge you find any instance where I've said otherwise in this forum.
But yes, Genesis have done themselves a massive disservice with this botched promotion and they are even closing dealerships, certainly one that I am aware of in Greater LA in the Westlake Village area, a very high income demographic. They are under stress due to incompetent dealerships, lack of parts to deal with recalls and a failure to follow through with their concierge customer service with loaners, car pickups and fast turnarounds at the service side of their dealerships. All of this leads to general customer dissatisfaction and that is also quite evident in this forum.
As to my research regarding charging options I am well aware of the limitations of a less than 250 mile range EV, but when presented with a seemingly viable option to ameliorate that with an ability to use Tesla Superchargers it is very nice. But then Genesis essentially, as the saying goes "screwed the pooch".
So I'm sad for you if you are a Hyundai stockholder but I can't for the life of me understand why you are so invested in defending them.
With that, I am done responding to your asinine nonsense. See ya!

 

[MBGV60]

www.autonews.com/hyundai/genesis/an-genesis-sales-aftersales-executives-0812/

Sorry, This is behind a paywall but the headline got my attention

 

[Zcd1]

You love to be right.

LOL - and you love to create straw men.

Speaking of asinine, how sad it must be to feel the need to create an imaginary “pain point” so that you can relieve yourself about it in a public forum.

Good riddance.

 

[dipseydo]

Got my shipping confirmation on the 12th

 

[Ed_S]

Hadn't heard anything from Genesis since I last contacted them and obtained a Case # back in June. Called them today and they told me they sent the email to verify shipping address on July 9th. I checked all my email folders (inbox, spam, trash), and nothing was received from Genesis for the adapter. Told them I had no email regarding the NACS Adapter, and the CS rep verified my address and email address over the phone and said there was nothing else for me to do, the adapter would be shipped out once they are back in stock, estimate was 16 weeks. Not a big deal as I already have the A2Z adapter, just a PITA the number of calls it took to resolve this.

Note, even though it was frustrating getting the adapter resolved (assuming it is resolved and I receive the adapter in 16 weeks), this really has no impact on my overall feelings about the vehicle, would absolutely buy/lease one again when the time comes.

 

[EVsquatch]

You love the sound of your illogical logic don't you. Sure I Lemon Lawed a defective GV60 that had a very specific manufacturing defect that Genesis could not rectify. At no point have I ever dissed the car. It really is in a class of its own. When we finally resolved the Lemon Law case and we were about to get all of our money from Genesis, we shopped every comparable EV out there - CUV size and under $100K. Nothing managed to match the space, ergonomics and performance of the GV60P. We looked at the Mercedes EQE, BMW iX, Honda Prologue and its GM cousins, including the Lyriq. Nothing had the space utilization and driving feel of the GV60. To top it all Genesis were offering insane lease deals, so instead of buying another one we leased it for three years for Honda Accord money.
But like all non-Tesla EVs the biggest issue for EV owners is finding charging stations. Long distance trips from one urban center to another become a logistics planning mess and you can never be sure that you will find a station when you need one, or if you do, whether it will be in use or not working.
Tesla has over 26,000 superchargers and having access to those makes huge difference in the usability of the GV60. That's the issue with this mess of a promotion. Genesis promised to rectify a major issue in owning an EV and then they failed to follow through. It's a marketing/operations mess. The car itself is really good.
And I guess your true purpose in participating in this forum is being the resident curmudgeon. Keep going. You're doing a great job.

One of the best features in this forum is the "ignore" feature. Works wonders for filtering out irrelevant noise. Highly recommend it!

 

[EVsquatch]

Hadn't heard anything from Genesis since I last contacted them and obtained a Case # back in June. Called them today and they told me they sent the email to verify shipping address on July 9th. I checked all my email folders (inbox, spam, trash), and nothing was received from Genesis for the adapter. Told them I had no email regarding the NACS Adapter, and the CS rep verified my address and email address over the phone and said there was nothing else for me to do, the adapter would be shipped out once they are back in stock, estimate was 16 weeks. Not a big deal as I already have the A2Z adapter, just a PITA the number of calls it took to resolve this.

Note, even though it was frustrating getting the adapter resolved (assuming it is resolved and I receive the adapter in 16 weeks), this really has no impact on my overall feelings about the vehicle, would absolutely buy/lease one again when the time comes.

For the record, I'm super annoyed at the adapter campaign and it objectively has been a disaster, but also still love my GV60. There just isn't anything else like it and I test drove a dozen EVs before deciding on the Genesis. I really hope Genesis Corporate gets their act together and improves the customer service/after-sales experience because they have a good product and they are degrading it with shenanigans.

 

[dipseydo]

Got mine today

 

[EVsquatch]

Got mine today

Congrats! Adapter watch still continues for me....