Genesis Forums - The Genesis Owners Group

All brands have good dealerships and bad ones...
I have 2 Genesis dealerships within 15 miles of me. One is excellent, the other I wouldnt trust them with being to put fuel in the car.

Stacey Alabama said:

Hey guys,

LONGTIME lurker, first time poster here. I’m currently cross-shopping a 2026 Genesis GV80 3.5T against a BMW X5. On paper, the Genesis wins hands down for me - the interior layout is beautiful, the ride is insanely smooth, and frankly, I like the styling a lot better than what BMW is doing with their grilles lately.

My massive hang up right now is the dealership experience.

My local dealer is still one of those shared Hyundai/Genesis setups. The sales floor felt okay, but when I walked back to peek at the service bay, it looked chaotic. I've read some horror stories online about people paying $75k for a car and getting treated like they’re servicing an Accent - no loaners available, weeks out for an oil change appointment, etc.

For those of you who pulled the trigger, how has the actual ownership/service experience been? Is it as bad as the internet makes it out to be, or am I overthinking this?

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I know you've been around for a while - but since this was your first message - welcome aboard! And thank you for signing up. Just something to keep in mind: Most people don't share their positive experiences. When somebody has a bad one - one of the first things they want to do is tell the world. It's hard to get good reviews.

Like with any brand, there are legitimate complaints - and you'll find them here and around social media. But I think it's safe to say the majority of Genesis owners are happy with their service experience...

We recently purchased a GV80 3.5T.

I live near Ft Walton Beach where there is a combined Genesis/Hyundai dealership. I researched the faculty online and was left with an uneasy feeling. I visited just to check out their service center and was still unsure.

We have a Genesis dealership (not combined) in Pensacola. It’s an hour away, but was worth the extra few miles IMO. We purchased our vehicle there. They even honored the Genesis valet service. I was impressed with everything - better experience than Mercedes, etc. If it wasn’t for the Allen Turner Genesis stand alone facility, I won’t own a Genesis.

This is my own personal experience, others may vary.

JoeN said:

We recently purchased a GV80 3.5T.

I live near Ft Walton Beach where there is a combined Genesis/Hyundai dealership. I researched the faculty online and was left with an uneasy feeling. I visited just to check out their service center and was still unsure.

We have a Genesis dealership (not combined) in Pensacola. It’s an hour away, but was worth the extra few miles IMO. We purchased our vehicle there. They even honored the Genesis valet service. I was impressed with everything - better experience than Mercedes, etc. If it wasn’t for the Allen Turner Genesis stand alone facility, I won’t own a Genesis.

This is my own personal experience, others may vary.

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You did your homework and it paid off. I went to a further dealership as well, and got good results. And it is a Genesis/Hyundai dealership. It great when you find a good one. I have been happy for over 4 years. Mine is over an hour as well and they too gave me valet service. But to be honest, most of the time when it is just routine service, I drive there and wait. I retired and don't mind the drive and I get to look at the new models. Mine is SW of you in Naples Florida. I have two that are a closer, but that is where I purchased it and where I go for service.

Jhon said:

You did your homework and it paid off. I went to a further dealership as well, and got good results. And it is a Genesis/Hyundai dealership. It great when you find a good one. I have been happy for over 4 years. Mine is over an hour as well and they too gave me valet service. But to be honest, most of the time when it is just routine service, I drive there and wait. I retired and don't mind the drive and I get to look at the new models. Mine is SW of you in Naples Florida. I have two that are a closer, but that is where I purchased it and where I go for service.

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Jhon,

We moved from Naples to the Destin area about three years ago. Naples is a fantastic place to live, and if wasn’t for aging family members up here we’d still be living at Greyhawk at Golf Club of the Everglades in Naples. Glad to hear that they have a good Genesis dealership there, as we may move back.

drewbie said:

All brands have good dealerships and bad ones...
I have 2 Genesis dealerships within 15 miles of me. One is excellent, the other I wouldnt trust them with being to put fuel in the car.

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Yes there are even bad stories at Lexus dealerships, and they're typically known for great service experiences.

Hanabanana said:

Well, it may take an actual service visit to get a true perspective. Or, perhaps you could just visit the service dep't waiting area to have some informal chats with other customers for their opinions and histories.

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I wish I had more time to do that, but I should probable try to make some.

Jhon said:

You can also try getting an appointment with them an see how long it takes. Some have waited a month or so.
I hope you have a good one.

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That's a good idea......

Administrator said:

I know you've been around for a while - but since this was your first message - welcome aboard! And thank you for signing up. Just something to keep in mind: Most people don't share their positive experiences. When somebody has a bad one - one of the first things they want to do is tell the world. It's hard to get good reviews.

Like with any brand, there are legitimate complaints - and you'll find them here and around social media. But I think it's safe to say the majority of Genesis owners are happy with their service experience...

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Thank you! I agree, most people don't go online to report great experiences.

The tariff situation in the US threw a major wrench into the product planning works at many manufacturers.

Given the typical multi-year development timeframe for most new cars, it’s a terrible time to be an automaker selling cars not built in the US, like the GV60.

Zcd1 said:

The tariff situation in the US threw a major wrench into the product planning works at many manufacturers.

Given the typical multi-year development timeframe for most new cars, it’s a terrible time to be an automaker selling cars not built in the US, like the GV60.

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Sure, but that doesn't explain the situation here in Canada. Unless that's strictly due to low sales here. I've had mine 2 years now and have seen only one other GV60 around here.

US-based outlets’ First Drive reviews have been published:

Car & Driver:
Hot Metal: The 2027 Genesis GV60 Magma Driven

Road & Track:
2027 Genesis GV60 Magma: Things Are Looking Hot

hurricane7719 said:

Sure, but that doesn't explain the situation here in Canada. Unless that's strictly due to low sales here. I've had mine 2 years now and have seen only one other GV60 around here.

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Not just you, I was visiting the mothership (Korea) a couple of months ago. I saw tons of Genesis vehicles, lots of Ioniq 5s and exactly one GV60 during my 2 week stay in Seoul. I saw more new Ferraris than GV60s,lol.

I saw the car and driver article estimating 220 miles of range, man that is kind of sad given competitive vehicles with similar performance and specs have EPA ratings above 300 miles. I could be wrong but these are still EVs and range is still kind of a thing.

upa said:

Not just you, I was visiting the mothership (Korea) a couple of months ago. I saw tons of Genesis vehicles, lots of Ioniq 5s and exactly one GV60 during my 2 week stay in Seoul. I saw more new Ferraris than GV60s,lol.

I saw the car and driver article estimating 220 miles of range, man that is kind of sad given competitive vehicles with similar performance and specs have EPA ratings above 300 miles. I could be wrong but these are still EVs and range is still kind of a thing.

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Ultimate range is much more of a “thing” for non-EV owners than it is for most actual EV owners, IMO. If you can charge at home, unless you drive more than 200 miles a day, range rarely actually matters.

The other thing is that the EGMP platform’s DCFC speed is so fast that a longer road trip often won’t take any longer in one than in an EV with longer range but slower charging…

Zcd1 said:

Ultimate range is much more of a “thing” for non-EV owners than it is for most actual EV owners, IMO. If you can charge at home, unless you drive more than 200 miles a day, range rarely actually matters.

The other thing is that the EGMP platform’s DCFC speed is so fast that a longer road trip often won’t take any longer in one than in an EV with longer range but slower charging…

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200 miles is great in the summer but as I am sure you already know it's as little as 60% of that range during cold winter day. So it's a thing for some of us.

I’m going to have to respectfully disagree with you guys here. I felt exactly the same way until I actually lived with the new 27" setup in person.

The screen doesn't feel like an "iPad slapped on the dash" at all because it’s one seamless piece of curved glass - there’s no ugly black plastic seam dividing the cluster from the map. The OLED resolution is incredibly crisp, and the way the navigation stretches across the panoramic display looks amazing at night.

As far as glare goes, the anti-reflective coating is excellent. Plus, since you still have the physical click wheel on the console and dedicated buttons for the climate control, you rarely ever have to reach out and smudge the glass anyway.

Don't let the photos fool you. It completely modernizes the cabin and, honestly, makes the pre-refresh interiors look ten years old right away.

I agree the resolution of the 2026 one-piece display is amazingly high. I do remember being impressed at how clear the speedometer and tach were. I just had trouble reading them at a glance sometimes due to the angle issue I mentioned in my prior post. It may have something to do with wearing glasses and/or my age. When I got my 2021 back I noticed checking speed seemed easier. The electronic tach display on my 2021 isn't as sharp/as high in resolution as the 2026 loaner was; that difference was mostly visible when a turn signal was on and the tach switched to the rear-view camera view. I had that loaner for roughly 2 weeks so my opinions are based on a bit more than brochure/Internet pictures but not long-term experience. As we all know, there isn't one design that is awesome to everybody; folks have individual preferences. Would I "never buy a 2026 because of one big screen?" Probably not but it does register as a negative to me personally. My bigger concern is with the failure rate of the earlier single-screen panels. I'm sure the older separate screens don't have a perfect record either but I don't recall seeing many posts on the speedometer or tach going bad or the nav screen failing on the earlier cars compared to the number of folks experiencing delaminations on the single screen. I haven't seen many delamination posts recently so maybe that problem has been fixed.

As for the "iPad slapped on the dash" - the Genesis single-screen isn't one of these. Something like the early (and maybe current, I haven't looked at them in a while) Teslas, some Volvos, and a few other makes/models had touchscreens that looked Velcro'ed on - to me. I never liked that look; I never tried one to see how functional it was either. A friend has something like that and loves the functionality. The 2026 Genesis screens are better integrated than that. The nav screen on my 2021 sprouts upwards from the dash top and has some dash-colored material on the "backside" of the screen so it is somewhat integrated. My prior car was a 2009 Hyundai Genesis sedan - before "Genesis" was a model instead of a brand - that had a non-touch screen blended into the dash face, not attached to the dash top. That looked nice in my opinion; everything was done through the "DIS" knob on the center console which worked somewhat like a mouse. It had 8 direction motions; my 2021 only has 4 (up/down, left/right) so moving the cursor diagonally across the map is tougher on the 2021. The 2009's display was more square as well which I think is nicer for the map mode - you can see more of what's ahead rather than what you are passing on the left and right.

mike c.

JBauer said:

I’m going to have to respectfully disagree with you guys here. I felt exactly the same way until I actually lived with the new 27" setup in person.

The screen doesn't feel like an "iPad slapped on the dash" at all because it’s one seamless piece of curved glass - there’s no ugly black plastic seam dividing the cluster from the map. The OLED resolution is incredibly crisp, and the way the navigation stretches across the panoramic display looks amazing at night.

As far as glare goes, the anti-reflective coating is excellent. Plus, since you still have the physical click wheel on the console and dedicated buttons for the climate control, you rarely ever have to reach out and smudge the glass anyway.

Don't let the photos fool you. It completely modernizes the cabin and, honestly, makes the pre-refresh interiors look ten years old right away.

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As with anything else in life, to each their own. The biggest negative and deal breaker for me is what it did to the flow of the interior. For example, instead of the vents being hidden in the metal trim, they're now dropped down to the oval, which drops buttons onto the center console. The problem, for me, isn't function. It's aesthetics.

I prefer the integrated screen in the dash like in my 2015 Genesis and my 2020 G90. Seems like more thought was put into the design. Let's face it, screens are a cost saving measure. Saves on a lot of materials by replacing buttons, gauges, wiring with a screen. At least some manufacturers are getting the message and putting the most commonly used buttons back in their new cars...

While we're at it, bring back analog gauge clusters on higher end cars. Doesn't look like they belong. It's like looking at a digital Rolex... it's not right... lol

I went with an older G70 just to stay away from some the digital controls.

My mom wanted a GV70 or GV80 but refused to buy one with the screen.

If this digital cockpit trend continues there probably won't be a used car market at some point....We all know that screen will suck in 5-7 years.

@SuperKing is hitting the nail right on the head here. These big 27" panoramic displays are a cost saving measure masquerading as cutting edge luxury.

It's way cheaper for a manufacturer to source one big glass panel from an electronics supplier than it is to design, wire, and fit a beautifully integrated dashboard with physical analog clusters, custom bezels, and hidden vents.

But to @MrMegadeth’s point about the used market... what choice do we actually have moving forward? If you don't like the big screens, where do you go? BMW has the giant curved iDrive display, Mercedes has the massive Hyperscreen, and Audi is doing the triple screen setup.

At least Genesis had the decency to leave us a physical rotary wheel and dedicated knobs for the climate control so we aren't crashing into a ditch trying to adjust the AC. It might look a bit like a digital Rolex, but compared to what Tesla or Rivian are doing by stripping every single button out of the cabin, the Genesis setup feels like a reasonable compromise between 2026 tech and traditional usability.

Been busy with the fires here. Coming hopefully tonight.

Mcc said:

Been busy with the fires here. Coming hopefully tonight.

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Hope this is what you are looking for

Deleted

Mcc said:

Hope this is what you are looking for

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Tks. Something for me to look forward to I hope. Maybe I’ll get it when they decide to give me the TPMS functionality.

Still no workie.....

JackT said:

Still no workie.....
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I notice is says HD Radio. That may be the problem in your location.

EdP said:

I notice is says HD Radio. That may be the problem in your location.

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Not sure. I get all hd channels on radio….

bugsbunny said:

Thrilled to be part of this family and looking forward to contributing and sharing my thoughts regarding Genesis! I just purchased a 2024 G90 with 29k (non-CPO) and I'm amazed and pleased with the vehicle. Took the car to the local Genesis dealer for a recall; no issues, and the job was done perfectly (I really like this Genesis dealer service department). Anyway, the finance department quoted me almost $5k for a next 5-year extended warranty or 75k, but I still have almost 3 years and 20k miles of manufacturer warranty left on it. When's a good time to shop for an extended warranty, and from whom? TIA! #Family #Thoughts #Genesis #Vehicle #Recall #Service #Warranty #Miles

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Some thoughts for you based on my experience.

1. If you still have 3 yrs and 20k left I wouldn't get it yet. In essence you would be paying for extra coverage that you already have. The additional coverage starts from the day you purchase it not when the manufacturer's warranty ends. So if your manufacturer's warranty were to last for three years, if purchased now, you would be buying a two year extended warranty. The only plus if you were to get it now would be it would be a little less expensive. The higher the mileage, the more costly the warranty.

Having almost 3 yrs left is great but, depending on how much you drive, it would not be hard to put 20k on in a year or two. If you think you will put that 20k on in the not to distant future, in the long run, it may be cheaper to get the extra warranty sooner rather than later.

2. In either case, I have heard but don't know for sure that if you try to purchase an extended warranty after the manufacturer's warranty (yrs or mileage) expires, they will not sell you one. Again, I am not sure if this is correct.

In my case i have a 23 GV80 with maybe 2 years left on the manufacturer's warranty. My mileage really is not an issue in that I only have 36k on it.

I am however planning on purchasing a contract in the not to distant future though because the higher the mileage the more costly the plan is. As of right now if I were to purchase the Genesis platinum for 5 yrs 100k it would cost me $3744. If I wait until I have 46k the 5 yr 100k is not available. A 5 yr 60k would cost $5739. That is quite the difference. All figures BTW are from Genesis' sit.

Interesting note. I just played with the numbers and the key mileage appears to be anything over 40k for the 5yr 100k. I put in 40k and it gave me it. I then put in 40950 miles and the 5yr 100k was gone only 5yr 60k was available. So it looks like I'm going to be purchasing one soon. So with what you said they quoted you, I would bet you are already over 40k mileage wise.

I am actually glad you posted this. It made me look up my numbers. It just save me a good amount of money.

If I was you, I would go to the Genesis site and play with the mileage and numbers and see what you get before making any decision.

Hope this helps a bit. And, there are other members that have more knowledge of this than me. I may not be 100% correct on everything.

Gerry

Thank you for informing, I'm in Norcal bay area & Genesis doesn't offer California residents extended warranty on line, you have to go to a Genesis dealer to purchase one. And yes if my car's odometer reads 50001 I will not be able to buy extended warranty.
In next 3 years I might drive 15k to 18k miles. This is a weekend car. So I guess I'll wait couple of more years & than try buying extended warranty.

I would recommend the GPP or HPP if you can get it from Genesis/Hyundai. It is the best one & way to get - it is just too bad it doesn't extend it as much as did when it was under the Hyundai nameplate.

If you don't or can't get the GPP - then here is the best I can advise:

Avoid anything with "shield" or "guard" in the name. You are in for an uphill battle almost every time. Instead - go with:

Endurance (though I have read reports on a few forums that they are getting tougher to get approvals from)
Fidelity
Zurich (pricey but approves everything pretty much, without a fight)
Route 66

Anything else I would skip. You can contact the companies above directly.

gknyce said:

As the subject says - getting attached messages after manually updating (May maps/update) the car. I let the Maps/MM OTA expire, b/c I don't mind doing this manually and I see little value in paying for it - but NOW, with this latest update, it seems to indicate that it uses online only and falls back to off-line maps only for connectivity issues... and even though (I checked) the Map OTA subscription doesn't say anything about this feature, I'm wondering - anyone else see these msgs? Or, am I the only one who let the Maps OTA subscription lapse? I _did_ dbl-check with the USB, says it's the same version as to what I have.

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I read that the new version sources from Google in real time.

There are 100's of choices and any respectable mechanic can do a great brake job.
Your dealership is gouging you!
"Put the brakes" on that dealership!

Gman12345 said:

Genesis Dealership in Canada is quoting me a full brake job for my FV80 Premium 3.5L
Rotors Pads Labor TOTAL
FRONT 1687 585 310 2582
BACK 556 180 310 1046
TOTAL 3628
TAX 471.64
TOTAL incl. Tx 4099

Are there any alternatives with the same or better brakes rotors for less price and same quality in stopping power and durability.

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That is about $2900USD. way out of line. Any local mechanic can do a good brake job. Many sources for good parts also that they will use. Those rotors are about $200 to $300

I don't know if they ship to Canada but you can do some comparisons here

I hated to drill holes too, so I ordered one of these from Amazon. I then used zip-ties to secure it to the front grill. But I didn't want to use the metal ties supplied because I didn't want to risk scratching the grill. Instead, I used some plastic ties I already had.

Ed EV said:

Finally got my plates. I found a license plate mounting kit in the glove box. But can’t figure out how to attach to front of 2026 GV60 without doing some drilling

Any help out there?

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Sly bracket

Went to dealer. Who pointed out two tiny holes in bumper. They aligned with the (included) plate holder. Dealer mounted it all no problem. Whew

Ed EV said:

Finally got my plates. I found a license plate mounting kit in the glove box. But can’t figure out how to attach to front of 2026 GV60 without doing some drilling

Any help out there?

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You probably do have to drill. There should be ... I think 3? divots in the front somewhere to drill and then use the included screws.

Dinoburner said:

I recently purchased a low mileage genesis G70 3.3t sport prestige. I am very impressed with the quality, performance and overall bang for the buck. I'm looking forward to learning from current owners their thoughts on owning the G70.

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Welcome aboard! And thank you for signing up. Congratulations on your new Genesis G70! What did the G70 replace for you? I'm glad you found us.