2009 Genesis Steering Wheel Tilt Has Failed

[flytowny]

My 2009 Genesis has 98,000 miles and unfortunately, the tilt function has stopped working on my steering wheel (the telescoping does still work). The bad news is that it failed in the up position, so now driving my Genesis is a lot like driving a large bus!

After some research on this site, I read about TSB 10-BE-002 providing the service procedure to replace both the tilt limit switch and telescoping limit switches. I called my local dealer and the service adviser told me that this was not covered by warranty. I am currently waiting for a call back on the price of the part and labor.

Does anyone have any experience with this failure or have any information about the possibility/difficulty of repairing this myself?

Thanks in advance!

Chris

 

[homeofstone]

Try the reset procedure in thread in this forum.

 

[ASHDUMP]

Try the reset procedure in thread in this forum.

Care to share where that procedure is? My tilt steering started acting up a while ago so I disabled it in fear of what happened to the OP.

 

[homeofstone]

The switches still need to be changed but here is the link to the reset procedure.
http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=6906

 

[flytowny]

OK, the reset procedure did not work. I very deliberately moved the switch up, back, forward, and then down - holding it for 20+ seconds in each direction, and nothing changed. The steering wheel will telescope normally in each direction, but will not go up or down.

I am still awaiting a call back from Hyundai service (don't even get me started about my opinion of Hyundai service). Does anyone know the price of the parts and the difficulty in changing the switch(es)?

Thanks again,

Chris
407-230-3333

 

[veed]

there's a TSB for the steering column position motor. had to have it done on my 2011 about a yr ago. sorry but i don't remember the # off the top ...

 

[Vermillion3]

Had this repair done on my 2010 last September as it too failed in the full up deflection; was the 3rd time this switch was replaced on this car and if memory servers the parts cost was $257.00 maybe more; don't know about labor but it obviously involves removing the steering column cowl and swapping the switch out.

I would ask your service manager again nicely why this WELL KNOWN problem with their car is not covered under your 10 year 100,000 mile warranty? This is one the big well know issues with this ride and there are more than one official fix from Hyundai about it over the years.

 

[Epiphany]

My car had the switch replaced before I bought it used from a dealer also. Since August my car has had the steer wheel tilt switch, radio head unit (twice), brake light switch (recall) and the brake fluid recall done. I'm now having intermittent issues with my climate control not changing the temperature properly. Can't say I plan to keep this car for years at this point.

 

[homeofstone]

Note warranty details. https://www.hyundaiusa.com/assurance/america-best-warranty.aspx#2 10year 100,000 miles is only for the drivetrain for the original owner or a CPO car.

 

[Vermillion3]

Note warranty details. https://www.hyundaiusa.com/assurance/america-best-warranty.aspx#2 10year 100,000 miles is only for the drivetrain for the original owner or a CPO car.

Not to mock old Ed McMann but you are correct sir! My point is that this problem is not a new one or for this year car. I'm not advocating that Hyundai give away service; but as a manufacturer if a customer comes in with his car and there are more than 2 TSB's on the same issue it seems to me that it would be good business to fix it no questions ask. After all they are still trying to build a customer base correct; and a owner of a ride with 98,000 is most likely going to be in the market for a new ride soon.

I personally have had this part replaced on my car 2 times under my ownership and once with the original owner and the easy exit function STILL fails to bring the wheel back to where it should be reliably; to the point where I just disabled this "feature" as it is not worth my time and trouble to get the dealer to correct it if they even can?

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[Mark_888]

Not to mock old Ed McMann but you are correct sir! My point is that this problem is not a new one or for this year car. I'm not advocating that Hyundai give away service; but as a manufacturer if a customer comes in with his car and there are more than 2 TSB's on the same issue it seems to me that it would be good business to fix it no questions ask. After all they are still trying to build a customer base correct; and a owner of a ride with 98,000 is most likely going to be in the market for a new ride soon.

I personally have had this part replaced on my car 2 times under my ownership and once with the original owner and the easy exit function STILL fails to bring the wheel back to where it should be reliably; to the point where I just disabled this "feature" as it is not worth my time and trouble to get the dealer to correct it if they even can?

Who do you think should foot the bill (Hyundai or the dealer)? What if the dealer doing the service did not sell you the car?

 

[Vermillion3]

Who do you think should foot the bill (Hyundai or the dealer)? What if the dealer doing the service did not sell you the car?

Ah the reason why I don't come here as often as I used too Mark888......

Obviously its up to the dealer to take care of the customer in the end and also up to the resilience of said dealer as to how they go about getting reimbursed from Hyundai for taking care of the customer.
Again I am not advocating that they start working for free but a little good faith goes a long way and if it doesn't at least you tried and will get some good word of mouth out on the street.

What difference does it make if the vehicle was not purchased at the dealership? Does that fact dictate how good a service you get from a manufactures dealership? Service is one place the dealership makes money so make a customer by fixing an issue that is known with a ride and make some money on routine maintenance and possibly new car sale on your new customer.

That is all I'm advocating.

 

[Mark_888]

Ah the reason why I don't come here as often as I used too Mark888......

Obviously its up to the dealer to take care of the customer in the end and also up to the resilience of said dealer as to how they go about getting reimbursed from Hyundai for taking care of the customer.
Again I am not advocating that they start working for free but a little good faith goes a long way and if it doesn't at least you tried and will get some good word of mouth out on the street.

What difference does it make if the vehicle was not purchased at the dealership? Does that fact dictate how good a service you get from a manufactures dealership? Service is one place the dealership makes money so make a customer by fixing an issue that is known with a ride and make some money on routine maintenance and possibly new car sale on your new customer.

That is all I'm advocating.

Hyundai Motor America is responsible for the warranty coverage, not dealers. The dealers follow instructions from HMA regarding what is covered and what is not and dealers get reimbursed for making warranty repairs (although a labor rate far below the rate dealers charge for non-warranty repairs). If a customer thinks the warranty should be extended beyond the stated warranty period, I personally think one should contact HMA about it and file a complaint. In some cases, HMA has responded positively and stood behind their product (although sad to say this is not the usually the case with Hyundai). I agree that Hyundai should step up on this particular issue since it is obviously a defect in design of the original part, but as much as I dislike auto salespeople and (most) dealers, I don't it is their responsibility to foot the bill for this problem.

I don't see why any disagreement we have about this would discourage you from vesting this forum.

 

[Vermillion3]

You sir consistently challenge and ask posters to FULLY explain every little detail of a suggestion or reply and drag threads down into the depths of minutia like the Kraken. Even when you agree with a view point your still like a little kid ask WHY? WHY? WHY? it gets tiresome over time and I have grown weary of it.

Bottom line successful dealers find ways to take care of customers and keep corporate happy too, end of discussion. How they go about about that is not our concern or worry as owners. Last time I checked this is a owners forum not a dealership forum. We just want to be treated well and fairly. IMO to make the OP eat this repair is neither.

 

[Mark_888]

You sir consistently challenge and ask posters to FULLY explain every little detail of a suggestion or reply and drag threads down into the depths of minutia like the Kraken. Even when you agree with a view point your still like a little kid ask WHY? WHY? WHY? it gets tiresome over time and I have grown weary of it.

I wasn't sure if you wanted the dealer to pay for it, or you wanted Hyundai to pay for it. I don't think that was an unreasonable question.

Bottom line successful dealers find ways to take care of customers and keep corporate happy too, end of discussion. How they go about about that is not our concern or worry as owners. Last time I checked this is a owners forum not a dealership forum. We just want to be treated well and fairly. IMO to make the OP eat this repair is neither.

Taking the last comment first, I am not a dealer or in way associated with the auto business, now or in the past.

You comment about the relationship between a dealer and "corporate" suggests that "maybe" you don't understand the relationship between auto manufacturers and dealers. Dealers are independently owned and are different legal and financial entities from the auto manufacturers (or distributors like HMA). A dealer purchases a car from the manufacturer/distributor and resells it to consumers (hopefully at a profit). If a dealer has unsold inventory at the end of the year, they cannot send it back to the manufacturer any more than BestBuy can send unsold TV's back to the TV manufacturers. Auto dealers perform warranty service on behalf of the manufacturer as a condition of being a dealer (and they get reimbursed by the manufacturer/distributor for cost of parts and labor for the warranty service), but the warranty is from the manufacturer/distributor.

I know you don't care how "they go about" taking care of exceptions to warranty issues, but all I am saying is that it is the legal responsibility of HMA to honor the warranty and to make decisions about any exceptions to the stated warranty policy.

To me, it sounds like someone who just wants all the gifts under the tree on Christmas morning, and doesn't care if Santa Claus or real people pay for it, so long as the gifts are just there. In the real world, someone does have to pay, and it does matter who pays (and it's not Santa Claus).

Based on reading various posts on this forum over the years, HMA has made a "few" exceptions to the warranty policy at times, and if an owner wants that extended to them, I would suggest that they contact HMA and not the dealer (if the car is out of warranty). I have seen very few (or none) situations where exceptions were made to the warranty policy by discussing with the dealer only (unless it is something extremely trivial).

 

[Vermillion3]

Hey OP any word from your dealer?

 

[Vermillion3]

I wasn't sure if you wanted the dealer to pay for it, or you wanted Hyundai to pay for it. I don't think that was an unreasonable question.

And that is the problem....... for some reason you think your .02 cents is worth $38.50.

I'm sure you are more than aware that out off ALL the members on this forum you are far and above the highest poster with 5,489 posts and yet there are others on this forum who have almost a year seniority over you that are not even close to that number. In fact the closest member to you falls short buy a staggering 2,468 posts (as of this posting). With a vast majority of your 5,489 posts that I have personally witnessed over my 1.5 plus years here on this forum consisting of combative, adversarial, and constant calling for clarification that contribute little to nothing to the original post or question. Not all of your posts are like this but far, far too many are.

So again I state..... it is people such as yourself that make people like myself not want to frequent this forum as frequently as I used too due to your constantly having to add your .02 cents; and the numbers are there to prove it.

 

[Mark_888]

And that is the problem....... for some reason you think your .02 cents is worth $38.50.

I'm sure you are more than aware that out off ALL the members on this forum you are far and above the highest poster with 5,489 posts and yet there are others on this forum who have almost a year seniority over you that are not even close to that number. In fact the closest member to you falls short buy a staggering 2,468 posts (as of this posting). With a vast majority of your 5,489 posts that I have personally witnessed over my 1.5 plus years here on this forum consisting of combative, adversarial, and constant calling for clarification that contribute little to nothing to the original post or question. Not all of your posts are like this but far, far too many are.

So again I state..... it is people such as yourself that make people like myself not want to frequent this forum as frequently as I used too due to your constantly having to add your .02 cents; and the numbers are there to prove it.

The majority of my posts the first few years had to do with the early 2009 suspension issues, and various solutions to fixing them. Lately, a lot of my posts have dealt with the brake failure recall and investigation by the NHSTA.

I am sorry that you think my suggestion to contact HMA instead of the dealer regarding a problem out of warranty. There is no reason to get upset about someone having a different viewpoint. My main purpose was helping the person with the problem, and if anyone disagrees with me I don't mind at all, and welcome ideas from other people. Likewise, I sometimes make mistakes, and don't mind being corrected.

You may be surprised, but I get a fair number of PM's thanking me for help I have provided to others.

 

[WowCool]

Mark_888 - I'm astounded at your grasp of Math! I see no reason for You to either comment or complain about any or the amount of Postings by Vermillion3 or anybody else for that matter.. Don't like the Book! Don't read it"""
You are NOT our Daddy!
A ? -> Do you or have you trained ever trained Service Writers? -> You sure have the right attitude..

 

[WowCool]

You sir consistently challenge and ask posters to FULLY explain every little detail of a suggestion or reply and drag threads down into the depths of minutia like the Kraken. Even when you agree with a view point your still like a little kid ask WHY? WHY? WHY? it gets tiresome over time and I have grown weary of it.

Bottom line successful dealers find ways to take care of customers and keep corporate happy too, end of discussion. How they go about about that is not our concern or worry as owners. Last time I checked this is a owners forum not a dealership forum. We just want to be treated well and fairly. IMO to make the OP eat this repair is neither.

I agree totally..he's like an old woman chit chattering over a garden fence,,
You Go Man''