Bought my 2013 Genesis 3.8 with Technology & Premium Options on March 1, 2013. I have had two problems from around the 2nd month after my purchase. They are: 1) The driver seat and the back not getting much airflow even at the switch setting at MAX position; 2) The seat leather cover is not snug tight - kind of loose and wavy in the middle area. Have been to the dealer SEVEN times starting August 2013.
The dealer has replaced the fan and filter, Found Blower motor weakened, seized. Removed and replaced blower, Swapped seat with another car in stock/loaner, Found driver seat bottom deformed; removed and replaced driver seat bottom, and have, without Hyundai's approval, inserted a "hose" tube under the seat to improve airflow. I have also had two different field service reps spend a day, month apart, with the car - testing and measuring voltage and current to the motor. The first field service rep agreed that there is a problem and requested "documentation" from Hyundai-Korea, but never received any. That rep was transferred out, and the new field rep did not find any problem. After this, the dealership service director tried to help me by installing a small "hose" tube just over the air-intake opening, but that still did not improve anything.
Right now, at MAX setting of the switch, I still feel no air coming from any of the vented holes - on the seat and on the back! Today, I left the car running, with all doors closed and outside temperature at 90 degrees, inside a/c set at 74 degrees; after about 13 minutes, took a Kleenex tissue (thin, just one part) and laid it over various parts of the seat and the back, but saw no movement in it when the switch set at the MAX setting!
So today, in frustration, I formally filed the Defect Notification Form with the Hyundai at their Consumer Connect center address in California, and sent a copy to the Florida Attorney General's office for the Lemon Law administration.
I did do a Google search some time back and found lots of people in this Forum have complaints about this driver seat cooling problem and some had very creative solutions - multiple pvc pipes inserted under the seat into the thick dense foam to keep the air passageway open, but most of the posting were from 2009 and 2010; didn't find much with 2012 or 2013 years.
Does any one here have any problems with the Driver seat - the climate controlled seat -- in their 2013 3.8 Genesis?
It has been very frustrating for almost 10 months, 7 trips and Hyundai not doing a better job in its warranty coverage.
Thank you for your help.
The dealer has replaced the fan and filter, Found Blower motor weakened, seized. Removed and replaced blower, Swapped seat with another car in stock/loaner, Found driver seat bottom deformed; removed and replaced driver seat bottom, and have, without Hyundai's approval, inserted a "hose" tube under the seat to improve airflow. I have also had two different field service reps spend a day, month apart, with the car - testing and measuring voltage and current to the motor. The first field service rep agreed that there is a problem and requested "documentation" from Hyundai-Korea, but never received any. That rep was transferred out, and the new field rep did not find any problem. After this, the dealership service director tried to help me by installing a small "hose" tube just over the air-intake opening, but that still did not improve anything.
Right now, at MAX setting of the switch, I still feel no air coming from any of the vented holes - on the seat and on the back! Today, I left the car running, with all doors closed and outside temperature at 90 degrees, inside a/c set at 74 degrees; after about 13 minutes, took a Kleenex tissue (thin, just one part) and laid it over various parts of the seat and the back, but saw no movement in it when the switch set at the MAX setting!
So today, in frustration, I formally filed the Defect Notification Form with the Hyundai at their Consumer Connect center address in California, and sent a copy to the Florida Attorney General's office for the Lemon Law administration.
I did do a Google search some time back and found lots of people in this Forum have complaints about this driver seat cooling problem and some had very creative solutions - multiple pvc pipes inserted under the seat into the thick dense foam to keep the air passageway open, but most of the posting were from 2009 and 2010; didn't find much with 2012 or 2013 years.
Does any one here have any problems with the Driver seat - the climate controlled seat -- in their 2013 3.8 Genesis?
It has been very frustrating for almost 10 months, 7 trips and Hyundai not doing a better job in its warranty coverage.
Thank you for your help.
