2015 Genesis 3.8 AWD Vibration Problems

[Ranuve]

Thanks for the response. I went to test drive the car last Thursday before going to sign papers for the lease on Saturday. The car vibrated very slightly but the sales person said he could notice it too. This was the second genesis with the problem. They had already switched all the cars to Michelins.
When I went in Saturday I was told that they were going to replace all the tires! I took the car home and I'm just waiting for the call that the tires are in. They did not tell me what brand they ordered.

 

[jsmit86]

Thanks for the response. I went to test drive the car last Thursday before going to sign papers for the lease on Saturday. The car vibrated very slightly but the sales person said he could notice it too. This was the second genesis with the problem. They had already switched all the cars to Michelins.
When I went in Saturday I was told that they were going to replace all the tires! I took the car home and I'm just waiting for the call that the tires are in. They did not tell me what brand they ordered.

Please report back with the info on the swap, and if it resolved the issue.

 

[Master01]

Thanks for the response. I went to test drive the car last Thursday before going to sign papers for the lease on Saturday. The car vibrated very slightly but the sales person said he could notice it too. This was the second genesis with the problem. They had already switched all the cars to Michelins.
When I went in Saturday I was told that they were going to replace all the tires! I took the car home and I'm just waiting for the call that the tires are in. They did not tell me what brand they ordered.

I personally would be worried due to what type of tires they are going to install. Also I would make sure that they road force balance the tires. This would be the perfect opportunity to get the DWS's or any other tire for that matter. I would check tire rack to see what is available.

 

[Master01]

All,

Well Hyundai did the famous cop-out and stated that since you didn't take the car to the dealer to have the problem resolved there is nothing we can do to help. Hyundai should do a better job keeping a leash on it's dealers. Why would I go back to the dealer who couldn't balance the tires right in the first place? The dealer also told me that I just have to drive the car and see what happens. If I have a vibration then it isn't going to go away on its own. That is why I took it to Tire Rack to begin with. But all well, at least I got my new tires. All said and done it just cost $140 out of pocket.

 

[Nikgen]

All,

Well Hyundai did the famous cop-out and stated that since you didn't take the car to the dealer to have the problem resolved there is nothing we can do to help. Hyundai should do a better job keeping a leash on it's dealers. Why would I go back to the dealer who couldn't balance the tires right in the first place? The dealer also told me that I just have to drive the car and see what happens. If I have a vibration then it isn't going to go away on its own. That is why I took it to Tire Rack to begin with. But all well, at least I got my new tires. All said and done it just cost $140 out of pocket.

Why would HMA cover anything when you did not escalate to them before you went ahead and took action on your own outside of their direction? I don't see their response as a cop out in this case.

 

[Master01]

Why would HMA cover anything when you did not escalate to them before you went ahead and took action on your own outside of their direction? I don't see their response as a cop out in this case.

How much is your time worth? My time is very valuable. If the dealer wouldn't do anything about it in the first place why should I force them through Hyundai? The way I see it, the dealer would keep the car for a week or two to 'fix' the problem (may or may not fix the issue) and I probably wouldn't get the outcome I should get. In the mean time I'm not driving the car I bought. I saved time AND fixed my problem. Since Hyundai installed the tires they should be on the hook for labor period.

 

[TbonePdx]

I can't thank you enough for sharing your experience, Master01. After the dealer told me that the vibration was "normal" for all new Genesis' I took my car into my favorite tire shop. They quickly diagnosed the Michelin OEM Primacy MXM4s as the problem. Three days later I got a brand-new set of Michelin Premier A/S (I was given my choice and chose these). Vibration gone. Car seems quieter and handles better at the limits. I'm very happy.

Tony

 

[TbonePdx]

Why would HMA cover anything when you did not escalate to them before you went ahead and took action on your own outside of their direction? I don't see their response as a cop out in this case.

At least for me, having to fight with the dealership isn't worth the headache and endless waiting game and back-and-forth visits. It seems like you have to be an assertive a-hole for anything to be done, which many people are unwilling or unable to do. If I had stayed dealing with the service department I would still have defective tires on my car for who knows how long.

Question: why are dealership service departments, whose only function is to work on the cars they sell, know so LITTLE about the cars they sell? And cars in general it seems? The answer? Ignorant deception. If they don't know the answer to a problem (much too common in my opinion) they fake their way through it. It probably works on most consumers which is why it's such a common practice. "Oh....well...uh...Hyundai and Lotus got together to work on the new Genesis suspension on the Nurburgring. And the vibration is a normal by-product of having such a responsive chassis/handling experience." I don't think the dealership was purposely LYING to me, but they were using defective logic to try and explain the problem (AKA ignorance). This sort of response is a direct result of: 1) Hyundai Motors failing to handle the problem at a corporate level; 2) The dealership trying to handle consumers' complaints without the support of said corporation; 3) Hiring service managers that don't know much about cars; and 4) Isolating technicians (actual mechanics who are simply following orders and quite frankly often know what REALLY needs to be done to make the customer happy) from us consumers.

Lesson? For any of us folks that solved the problem outside the dealership, we need to write letters to the dealership and Hyundai Motors letting them know of our experiences and frustrations. It may not be much, but it's better than nothing.

Tony

 

[Nikgen]

I can't thank you enough for sharing your experience, Master01. After the dealer told me that the vibration was "normal" for all new Genesis' I took my car into my favorite tire shop. They quickly diagnosed the Michelin OEM Primacy MXM4s as the problem. Three days later I got a brand-new set of Michelin Premier A/S (I was given my choice and chose these). Vibration gone. Car seems quieter and handles better at the limits. I'm very happy.

Tony

Who paid for the new tires? Michelin? They replaced OEM tires? Good for you if they did.

 

[Nikgen]

How much is your time worth? My time is very valuable. If the dealer wouldn't do anything about it in the first place why should I force them through Hyundai? The way I see it, the dealer would keep the car for a week or two to 'fix' the problem (may or may not fix the issue) and I probably wouldn't get the outcome I should get. In the mean time I'm not driving the car I bought. I saved time AND fixed my problem. Since Hyundai installed the tires they should be on the hook for labor period.

I'm just saying that you can't expect HMA to cover your expenses if you didn't escalate to them to let them try to fix it first. I too have found the dealers to be clueless and dishonest (especially a large one in central NJ). However, when I escalated to HMA, they were great and made sure my problems were resolved.

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[gbxk86a]

I can't thank you enough for sharing your experience, Master01. After the dealer told me that the vibration was "normal" for all new Genesis' I took my car into my favorite tire shop. They quickly diagnosed the Michelin OEM Primacy MXM4s as the problem. Three days later I got a brand-new set of Michelin Premier A/S (I was given my choice and chose these). Vibration gone. Car seems quieter and handles better at the limits. I'm very happy.

Tony

Good for you. May I ask how exactly does he tire shop determine that MXM4s are defective and exactly what defects are those?

 

[Master01]

I can't thank you enough for sharing your experience, Master01. After the dealer told me that the vibration was "normal" for all new Genesis' I took my car into my favorite tire shop. They quickly diagnosed the Michelin OEM Primacy MXM4s as the problem. Three days later I got a brand-new set of Michelin Premier A/S (I was given my choice and chose these). Vibration gone. Car seems quieter and handles better at the limits. I'm very happy.

Tony

Thanks for your support, I appreciate it! I'm glad someone can use my experience to get a good outcome. That is why we are on these forums to help each other

 

[Master01]

Good for you. May I ask how exactly does he tire shop determine that MXM4s are defective and exactly what defects are those?

The bottom line is if you have a vibration, it is most likely a tire issue. It may be other things but on a new car it is highly unlikely that there is an issue with the car. Now my tires were not really visibly defective (got a good balance too, after the dealer failed to do it right the first time around (3 tires were out of balance by .25oz and one tire .75oz and one tire had a road force of 32lbs)), but I think they sat so long on the car that something inside happened. First step is a balance and if that doesn't fix it, then move on to see if the tire store or call Michelin directly and see what they will warranty. If your car is less than 30 days old Michelin may pay for 3 of the 4 tires retail value. YMMV

 

[TroyK]

be interesting to know if the michelin premiers flat spot like the mxm4s and hankooks do??

 

[TbonePdx]

Good for you. May I ask how exactly does he tire shop determine that MXM4s are defective and exactly what defects are those?

I asked them this exact question. They told me that the tires were balanced as well as they could have been balanced, but that they were still "all over the place" on the machine. It was a Hunter Road Force balancer, which is the same unit they used at the dealership. I asked them what they thought they must have done differently vs. the dealership to have found the problem, and they simply told me with a smile that they were tire specialists.

Tony

 

[TbonePdx]

be interesting to know if the michelin premiers flat spot like the mxm4s and hankooks do??

I'll be sure to post the results.

Tony

 

[TroyK]

I'll be sure to post the results.

Tony

gracias!

 

[gbxk86a]

I asked them this exact question. They told me that the tires were balanced as well as they could have been balanced, but that they were still "all over the place" on the machine. It was a Hunter Road Force balancer, which is the same unit they used at the dealership. I asked them what they thought they must have done differently vs. the dealership to have found the problem, and they simply told me with a smile that they were tire specialists.

Tony

That does sound like some manufacturer's defects. Were your MXM4s factory installed or dealer retrofit for the recall? If it is a 2016, can you tell me the built date? I have only 400 miles on my 2016 AWD Tech. I am old school and did not drive over 60 mph in this break-in period, so I cannot conclude whether my tires have problems or not. However, I know I should pay attention to this potential problem.

 

[TbonePdx]

That does sound like some manufacturer's defects. Were your MXM4s factory installed or dealer retrofit for the recall? If it is a 2016, can you tell me the built date?

Not sure how to know for sure, but the dealership said the tires came from the factory. It's a 2015.

Tony

 

[smirn0ff]

Vibrations are almost 100% from unbalanced wheels.
Before a week I jump in a big road whole and the tire was ruptured. The insurance covered it, but when I get again in the car there was vibration issue on speeds over 65mph I get directly in the dealership and they found out that the rim was disbalanced. They put it on a machine to calibrate it again and the vibration disappeared.
So conclusion is that mostly the vibration issue is due to unbalanced or faulty tires or damaged rims.