2015 Genesis Reporting Issues/Recommendations

[acecert]

Today I called Hyundai and reported the voice navigation issue as discussed in this thread originally posted by another member in this forum:

http://genesisowners.com/hyundai-genesis-forum/showthread.php?t=13453

and also the thread I posted regarding titled Drive Mode not staying in the last mode selected but rather always returning to Normal when the car is turned off.

If you have other issues to report or suggestions to improve the vehicle, here is the contact info to Hyundai to report the issues/recommendations where they will assign a case number.

If you are also experiencing issues with the voice command properly registering addresses for the destination, please call the number below as the number of reports does dictate the concern for the issue by Hyundai according to the phone representative. Hopefully they will release a software update.

HYUNDAI CUSTOMER SERVICE BY PHONE
(800) 633-5151
Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am -3:00 pm PST

 

[Alwaysforward]

Glad you contacted Hyundai. The only way to squash the issues is to report it to them. Keep us posted as to how you make out.

 

[James2014]

Did you first call your dealer about the issue? Did they recommend you call the main Customer Service number?
I have not encountered any problems with the NAV system as yet but if I do I go right to the main service number?

 

[gameday22]

There is a definite problem with the voice recognition for both navigation and car control commands. When you press the "assistant" button she says please say a command after the beep, so I waited several times a good 1-2 seconds after the beep before saying a word and she comes back to say I spoke too soon or my command was not understood. I'm following verbatim what the book says are acceptable commands and I speak very clearly, so if she's not understanding my voice I can see it really being a level of frustration for other users. Hopefully this is something that can be addressed with a software update. I made the service manager aware of this and he was going to contact Hyundai for more information/feedback.

 

[acecert]

Did you first call your dealer about the issue? Did they recommend you call the main Customer Service number?
I have not encountered any problems with the NAV system as yet but if I do I go right to the main service number?

Yes, you go directly to Hyundai and I would also report it to the service manager. Cover your basis so that you ensure that both parties are notified. Try to dictate an address to the navigation and see if you have any issues. Be nice to know...

 

[acecert]

There is a definite problem with the voice recognition for both navigation and car control commands. When you press the "assistant" button she says please say a command after the beep, so I waited several times a good 1-2 seconds after the beep before saying a word and she comes back to say I spoke too soon or my command was not understood. I'm following verbatim what the book says are acceptable commands and I speak very clearly, so if she's not understanding my voice I can see it really being a level of frustration for other users. Hopefully this is something that can be addressed with a software update. I made the service manager aware of this and he was going to contact Hyundai for more information/feedback.

Great...let us know when the service manager gets back to you and to ensure his follow-up. They need to hear it for anything to be changed. Thanks!

 

[ncee]

HYUNDAI CUSTOMER SERVICE BY PHONE
(800) 633-5151
Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am -3:00 pm PST[/QUOTE]

I called and spoke with a very pleasant lady about the voice command issues I encounter while taking a test drive and she mentioned that the system is VERY sensitive to sound, and should only be used when stopped, no radio playing, no other noises in the background.

I mentioned that while this might be true, is sure seemed to make the system "Not very useful for a traveling salesman (that's me) ot anyone who wanted to use the system while driving. I also pointed out that none of the cars I've owned that had a system like this in them had this issue, and if they could get it to work, so should Hyundai.

She agreed, and proceeded to provide me with a case number, and said she would pass this noted issue along to the proper department so that they could check into it.

Call folks, so they can be made aware of it, and fix it. You paid good money for the system, the least it should do is work.

Skip

 

[acecert]

Appreciate the follow up. I did the same. It doesn't make a different whether you use it in silence or not (from my experience). It's really strange...it gets (very few) some addressed and most of them it doesn't. Of the addresses it gets, if I try it a second or third time, it won't get it again often. Something clearly isn't right so I'm hoping the same...that others will call to bring it to their attention.

 

[italiabrain]

Appreciate the follow up. I did the same. It doesn't make a different whether you use it in silence or not (from my experience). It's really strange...it gets (very few) some addressed and most of them it doesn't. Of the addresses it gets, if I try it a second or third time, it won't get it again often. Something clearly isn't right so I'm hoping the same...that others will call to bring it to their attention.

I agree external noise is not the issue at all. I enunciated clearly and the system didn't even come close. I even tried it with the car off, windows up, radio off, while sitting in my garage. "South hampton" came out as "Richardson". The 08 Infiniti I traded in would accept all-out rapid fire for phones numbers and still get it right 99% of the time and the interior wasn't nearly as quiet. I'm sure a software upgrade is all that's needed, but for now I'm entering POI's ahead of time on my phone using the free trial on the BlueLink Guidance package.

 

[vega]

HYUNDAI CUSTOMER SERVICE BY PHONE
(800) 633-5151
Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am -3:00 pm PST

I called and spoke with a very pleasant lady about the voice command issues I encounter while taking a test drive and she mentioned that the system is VERY sensitive to sound, and should only be used when stopped, no radio playing, no other noises in the background.

I mentioned that while this might be true, is sure seemed to make the system "Not very useful for a traveling salesman (that's me) ot anyone who wanted to use the system while driving. I also pointed out that none of the cars I've owned that had a system like this in them had this issue, and if they could get it to work, so should Hyundai.


She agreed, and proceeded to provide me with a case number, and said she would pass this noted issue along to the proper department so that they could check into it.

Call folks, so they can be made aware of it, and fix it. You paid good money for the system, the least it should do is work.

Skip[/QUOTE]

a very strange reply from Hyundai as the older models work pretty good, even with the windows down, or the air running at high. I'd guess there is a glitch in the new software they will iron out.

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[gameday22]

Not what your wanna see in a 3.8 HTRAC Ultimate with only 308 miles on it We stopped for lunch on the way home and when I got back in the check engine light stayed on, diagnostics says it's an ECS (Engine Control Systems) error and wanted me to schedule an appointment. I called the dealership and told them I was still about 70 miles from home, the light wasn't flashing and the service adviser said to continue driving it and bring in on Monday. I didn't note anything different in the cars performance and it made it the rest of the way home with no problems. In ECO mode the car was getting 21.7mpg on the highway with a steady wind hitting us, on side roads it dropped down to 18.3 and combined #'s for the entire tank read 19.4mpg

 

[Alwaysforward]

That's not good. Let us know how the repairs go if you can find out.

 

[vega]

you may want to check your tire pressures while its there.

 

[gameday22]

you may want to check your tire pressures while its there.

The tires kept changing pressure's all day long by 1-2 psi per tire, that reading was right after getting back in. All of them read 47psi when I parked it except the front right was at 46, an hour later that is the readings your seeing...weird.

 

[italiabrain]

The tires kept changing pressure's all day long by 1-2 psi per tire, that reading was right after getting back in. All of them read 47psi when I parked it except the front right was at 46, an hour later that is the readings your seeing...weird.

I'm not sure exactly how much they should vary, but I don't find that number surprising. Tires heat significantly due to the constant bending they do as they come in and out of the flat spot that is the contact patch. I don't think a 10psi increase is out of the question on a warm day if you take a trip at freeway speeds.

 

[gameday22]

From TireRack, good read:


The rule of thumb is for every 10° Fahrenheit change in air temperature, your tire's inflation pressure will change by about 1 psi (up with higher temperatures and down with lower).

In most parts of North America, the difference between average summer and winter temperatures is about -50° Fahrenheit...which results in a potential loss of about 5 psi as winter's temperatures set in. And a 5 psi loss is enough to sacrifice handling, traction, and durability!

Additionally, the difference between cold nighttime temperatures and hot daytime temperatures in most parts of the country is about 20° Fahrenheit. This means that after setting tire pressures first thing in the morning, the vehicle's tire pressures will be almost 2 psi higher when measured in the afternoon (if the vehicle was parked in the shade). While that is expected, the problem is when you set your vehicle's tire pressures in the heat of the day, their cold pressures will probably be 2 psi low the following morning.

And finally, if the vehicle is parked in the sun, the sun's radiant heat will artificially and temporarily increase tire pressures.

We put some of these theories to the test at the Tire Rack. First, we mounted two tires on wheels. We let them sit overnight to equalize and stabilize their temperatures and pressures. The following morning we set them both to 35 psi. One tire and wheel was placed in the shade while the other was placed directly in the sun. We then monitored the ambient temperatures, tire temperatures and tire pressures through the day. As the day's temperatures went from 67° to 85° Fahrenheit, the tire that was kept in the shade went from our starting pressure of 35 psi to a high of 36.5 psi. The tire that was placed in the sun and subject to the increase in ambient temperature plus the sun's radiant heat went from our starting pressure of 35 psi to a high of 40 psi. In both cases, if we had set our tire pressures in the afternoon under the conditions of our evaluation, they would have been between 2 and 5 psi low the following morning.

Next we evaluated the effects of heat generated by the tire's flexing during use. We tried to eliminate the variable conditions we might encounter on the road by conducting this test using our "competition tire heat cycling service" that rolls the tires under load against the machine's rollers to simulate real world driving. We monitored the changes in tire pressure in 5-minute intervals. The test tires were inflated to 15 psi, 20 psi, 25 psi and 30 psi. Running them all under the same load, the air pressure in all of the tires went up about 1 psi during every 5 minutes of use for the first 20 minutes of operation. Then the air pressures stabilized, typically gaining no more than 1 psi of additional pressure during the next 20 minutes. This means that even a short drive to inflate your tires will result in tires that will probably be under-inflated by a few psi the following morning.

Add all of these together, and you can understand why the conditions in which you set your vehicle's tire pressures are almost as important as the fact that you do set it.

It's important to remember that your vehicle's recommended tire pressure is its cold tire inflation pressure. It should be checked in the morning before you drive more than a few miles, or before rising ambient temperatures or the sun's radiant heat affects it.

 

[vega]

I'm not sure exactly how much they should vary, but I don't find that number surprising. Tires heat significantly due to the constant bending they do as they come in and out of the flat spot that is the contact patch. I don't think a 10psi increase is out of the question on a warm day if you take a trip at freeway speeds.

I think gameday said that picture was when he came out from lunch, so the car would have been sitting a while. If so the tires should have dropped some. Those readings are what I get after 2+ hours highway speeds on a hot sunny day.

 

[gameday22]

I think gameday said that picture was when he came out from lunch, so the car would have been sitting a while. If so the tires should have dropped some. Those readings are what I get after 2+ hours highway speeds on a hot sunny day.

All the tires were at 47 when I parked except the front right which was at 46. The two back tires remained at 47, front left dropped to 46 while the front right actually climbed by 2 to 48...which could simply be how the sun was hitting the car, someone parked next to me etc. Weather was 94-95 degrees and stupidly humid. We were inside for around an hour give or take.



Update 6/8/14: This morning 3 of them were at 42psi , front left was at 41.

 

[gameday22]

Not what your wanna see in a 3.8 HTRAC Ultimate with only 308 miles on it We stopped for lunch on the way home and when I got back in the check engine light stayed on, diagnostics says it's an ECS (Engine Control Systems) error and wanted me to schedule an appointment. I called the dealership and told them I was still about 70 miles from home, the light wasn't flashing and the service adviser said to continue driving it and bring in on Monday. I didn't note anything different in the cars performance and it made it the rest of the way home with no problems. In ECO mode the car was getting 21.7mpg on the highway with a steady wind hitting us, on side roads it dropped down to 18.3 and combined #'s for the entire tank read 19.4mpg

UPDATE: The car is fine, a sensor on the top of the engine wasn't properly seated in it's clip and came loose. No sooner they reconnected it the check engine light went away.

 

[vega]

good to hear it was a quick and simple fix. hopefully your fuel economy gets better. have you checked it mathematically? my gauge is always 10-12% low.