Alignment?

[Rudderman98]

Got 50 miles on the Bridgestones and the pull is gone! Drives straight as an arrow. I'm sure the alignments helped too.

Problem solved.

 

[scottdk]

Got 50 miles on the Bridgestones and the pull is gone! Drives straight as an arrow. I'm sure the alignments helped too.

Problem solved.

Awesome to hear Rud Did you have a 2 or 4 wheel alignment done? My car pulls just a tad to the right, so I was going to get a front wheel alignment done and skip the rear wheels if it wasn't needed.

 

[Rudderman98]

Awesome to hear Rud Did you have a 2 or 4 wheel alignment done? My car pulls just a tad to the right, so I was going to get a front wheel alignment done and skip the rear wheels if it wasn't needed.

Hi scottdk,

I had a four wheel alignment done and would highly recommend it on our cars.

I only have 14,000 on my 2011 and the rears were off quite a bit from the factory. I was really surprised and I still need to scan the results and post them here.

Definitely find a shop that specializes in frame and under car work instead of the run of the mill alignment shops. And if possible, find a shop that specializes in setting up track cars and or exotics for they will have a more vested interest in your car and you as a customer like my new favorite shop, Tru-Line here in Seattle.

Please keep us posted on your results!

 

[Flgatorfan]

When I had my 4 wheel alignment done recently, the rear was off a lot. The mechanic suggested it came from the factory that way so don't assume all is well because the car is new.

 

[Dentish]

New Genesis, on ly 3500 miles!!! Not so easy with my car... I lost track of how many times I have taken it in to the dealer already for the right pulling problem. Alignments including 4 wheel, road force and straight track alignments. Replaced tires and wheels.
Hyundai sent in Field Service Engineer from out of town who supposedly loosened up the "whole front end" and then tightened everything back up. He declared problem solved and left town. First ride with dealer service manager, car still pulling without change. Then the crazy birds started flying: Road crown causes pull; steering is electric assist so you can't let go of wheel; all cars pull, etc etc. So I made him give me a different new Genesis off the lot and we ran the same roads. Guess what? No pulling. Straight as an arrow. Service manager agreed. So the crazy birds aren't flying anymore. Hyundai needs to buy this thing back or replace it. Anyone have similar experience? What if they can't find me an identical car? I should have bought the Toyota. Dang it!

 

[ockevin]

How many places are you going to post the same thing ???

 

[adihere]

Not the kind of 1st post I imagined having nor wanting on this vehicle ideally :-/

Just purchased a new 2013 Gen sedan 3.8 this past Saturday. Car has barely 100 miles on it, and it already pulls to the right. Never hit anything, check tire pressures, drove on different highways and different lanes (i'm predominantly in the far left lane) all had the same results...pull to the right. I even overcorrected and let the car start veering into the left lane, hands off the wheel, within 10 secs...guess what I was heading right back towards the right. Funny cuz the test drive vehicle didn't seem to exhibit the issue and the only reason I took delivery of another one that was sitting in the back (that I never test drove) was cuz we had found it was cheaper by $1000 since it was sitting on their lot longer...same car/trim/color.

Glad I'm not the only one or its just not me being anal so the dealer can think i'm crazy. I already reported it and the service mgr told me "Well we usually like to wait till the vehicle has at least 750 miles on it before we assess"... What!!! well whatever...I drive 100 miles back and forth a day to work so I made an apt for next week (this week was jammed already) I definitely have over that many miles by then.

I also notice a little jutter when braking firmly within the 1st 100 miles as well which I also let them know about. Geez I really hope I didn't end up with a lemon or forever problematic like some I've read here and made the right choice over an accord.

 

[Rudderman98]

Not the kind of 1st post I imagined having nor wanting on this vehicle ideally :-/

Just purchased a new 2013 Genesis Sedan 3.8 this past Saturday. Car has barely 100 miles on it, and it already pulls to the right. Never hit anything, check tire pressures, drove on different highways and different lanes (i'm predominantly in the far left lane) all had the same results...pull to the right. I even overcorrected and let the car start veering into the left lane, hands off the wheel, within 10 secs...guess what I was heading right back towards the right. Funny cuz the test drive vehicle didn't seem to exhibit the issue and the only reason I took delivery of another one that was sitting in the back (that I never test drove) was cuz we had found it was cheaper by $1000 since it was sitting on their lot longer...same car/trim/color.

Glad I'm not the only one or its just not me being anal so the dealer can think i'm crazy. I already reported it and the service mgr told me "Well we usually like to wait till the vehicle has at least 750 miles on it before we assess"... What!!! well whatever...I drive 100 miles back and forth a day to work so I made an apt for next week (this week was jammed already) I definitely have over that many miles by then.

I also notice a little jutter when braking firmly within the 1st 100 miles as well which I also let them know about. Geez I really hope I didn't end up with a lemon or forever problematic like some I've read here and made the right choice over an accord.

This is NOT a plug for Audi cars but I drove two new 2014 A4's an Allroad two days ago and that was the very first thing I checked when I drove them off the lot for the test drive and all the cars I tested never once veered in one way or the other.

The lowest mileage car had 11 miles and I put 30 on it that day. Granted they were all Quattro so that might have came into play but i don't know for sure.

As to why I was at Audi, for a possible trade in for my 2011 Genesis. Well the deal didn't work out so I live with my Genesis another day.

 

[homeofstone]

Not the kind of 1st post I imagined having nor wanting on this vehicle ideally :-/

Just purchased a new 2013 Genesis Sedan 3.8 this past Saturday. Car has barely 100 miles on it, and it already pulls to the right. Never hit anything, check tire pressures, drove on different highways and different lanes (i'm predominantly in the far left lane) all had the same results...pull to the right. I even overcorrected and let the car start veering into the left lane, hands off the wheel, within 10 secs...guess what I was heading right back towards the right. Funny cuz the test drive vehicle didn't seem to exhibit the issue and the only reason I took delivery of another one that was sitting in the back (that I never test drove) was cuz we had found it was cheaper by $1000 since it was sitting on their lot longer...same car/trim/color.

Glad I'm not the only one or its just not me being anal so the dealer can think i'm crazy. I already reported it and the service mgr told me "Well we usually like to wait till the vehicle has at least 750 miles on it before we assess"... What!!! well whatever...I drive 100 miles back and forth a day to work so I made an apt for next week (this week was jammed already) I definitely have over that many miles by then.

I also notice a little jutter when braking firmly within the 1st 100 miles as well which I also let them know about. Geez I really hope I didn't end up with a lemon or forever problematic like some I've read here and made the right choice over an accord.

Have the dealer check/adjust the alignment. Then test drive. If not corrected have dealer swap the front tires right to left. If not corrected then swap tires on front to back on the right side. test drive. This process should show up an alignment problem and or a tire(s) with radial pull.

 

[adihere]

Have the dealer check/adjust the alignment. Then test drive. If not corrected have dealer swap the front tires right to left. If not corrected then swap tires on front to back on the right side. test drive. This process should show up an alignment problem and or a tire(s) with radial pull.

Hey thanks I will have them do that, I'm scheduled to go in next week for my tints anyways and I already mentioned the problems at hand so they are going to keep it for the day and give me a loaner. I will make sure to test drive it with a tech before I leave.

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[DeadRun]

My 2012 4.6 Genesis is slightly out of alignment. The car will drift left very slightly if on flat road. This is so slight that when the road crown is to the left the car will still drift to the left. The right drift is usually just enough that I have to keep a mild "leftward touch" on the steering wheel - enough that I do get mild arm fatigue when driving on interstates.

In addition, the steering wheel is off center by about 2 or 3 degrees. In clock terms, I think it would be at 12:02 when the wheels are going straight ahead.

Since I have little experience with my Hyundai dealer, I am afraid to have their mechanics touch my car. I am afraid they will make it worse rather than correcting this almost tolerable problem.

What do you think? (Other than I am crazy OCD which I already know.)

 

[ComputerBudda]

When I took my 2010 in for the brake cleanse, I asked for a printout of the previous service. I recently bought the car used and it the original dealer was the dealer that serviced the brakes. I found much to my surprise that he had done two 4 wheel alignments in the year prior to my buying the car. I also found that all of his services and my service included a line called "rental car". Mine was under warranty so I didn't pay it but I also didn't get a rental car. Is this normal?

 

[adihere]

Not the kind of 1st post I imagined having nor wanting on this vehicle ideally :-/

Just purchased a new 2013 Genesis Sedan 3.8 this past Saturday. Car has barely 100 miles on it, and it already pulls to the right. Never hit anything, check tire pressures, drove on different highways and different lanes (i'm predominantly in the far left lane) all had the same results...pull to the right. I even overcorrected and let the car start veering into the left lane, hands off the wheel, within 10 secs...guess what I was heading right back towards the right. Funny cuz the test drive vehicle didn't seem to exhibit the issue and the only reason I took delivery of another one that was sitting in the back (that I never test drove) was cuz we had found it was cheaper by $1000 since it was sitting on their lot longer...same car/trim/color.

Glad I'm not the only one or its just not me being anal so the dealer can think i'm crazy. I already reported it and the service mgr told me "Well we usually like to wait till the vehicle has at least 750 miles on it before we assess"... What!!! well whatever...I drive 100 miles back and forth a day to work so I made an apt for next week (this week was jammed already) I definitely have over that many miles by then.

I also notice a little jutter when braking firmly within the 1st 100 miles as well which I also let them know about. Geez I really hope I didn't end up with a lemon or forever problematic like some I've read here and made the right choice over an accord.

Have the dealer check/adjust the alignment. Then test drive. If not corrected have dealer swap the front tires right to left. If not corrected then swap tires on front to back on the right side. test drive. This process should show up an alignment problem and or a tire(s) with radial pull.

So I dropped the car off at the dealer the evening before for the alignment and also they were doing the tint, so I drove loaner home. I didn't get back there till the next evening when service has closed already so I couldn't do a road test with the tech. I ask what was perform, and as written on my receipt verbatim; Performed 4 wheel alignment & cross rotated tires. That was this past Tuesday. Drive into work next day (lots of straight highways) the car not only pull again to the right but even worse or at a more rapid rate. I took a video and it took literally 7 sec to be completely in the next lane to the right. Bringing it in on Sat, the only day i can be there with tech and take him out on a real road test.

 

[Mark_888]

When I took my 2010 in for the brake cleanse, I asked for a printout of the previous service. I recently bought the car used and it the original dealer was the dealer that serviced the brakes. I found much to my surprise that he had done two 4 wheel alignments in the year prior to my buying the car. I also found that all of his services and my service included a line called "rental car". Mine was under warranty so I didn't pay it but I also didn't get a rental car. Is this normal?

Do you mean is it normal to get a free loaner when your car is in the shop? It depends on the dealer and the nature of repairs. Usually, they are not required to, but some do it depending on whether the customer demands it.

For most recall items, including brake failure with HECU replacement, I believe that Hyundai says (in their recall letter I posted in another thread) that they will be reimburse the dealer for giving you a loaner.

 

[soto88]

I'm now in the same boat as alot of you...

Was driving recently and decided to take it to good year for an alignment. I got a call from them and they told me that the vehicle could'nt be aligned due to it needing a new camber kit. I knew this obviously wasn't the case because the way they were set, you can only adjust the toe. SO I told them not to touch it and to give me a print out of what was off. The camber on the driver side was way off.

I work in the auto industry so I know a bit about cars. I had a mechanic put the vehicle on the lift so I could check out the tires. No uneven wear. The kicker about all this is that I purchased this car 4000 miles ago.

I take it to the dealer and tell the service guy that I want an alignment. He said that wasn't a problem. I told him that I had taken it somewhere else and that they told me I needed a new camber kit and that it couldn't be aligned. I also told him I got a print out and the camber on the driver side was way off. He said that they would not be able to do things correctly because they don't have correct specs etc. I told him that I would be fine with everything as long as he didn't blame the alignment on my tires as they were not showing any uneven wear. He said if he can't align it then I would pay nothing.

About two hours in the waiting room a tech super comes up to me to let me know that my tires were bad. I told him the convo that I had with the writer and he said I understand but it is what it is. I said I just bought this car from you 4000 miles ago, it came with brand new tires. I checked them for uneven wear yesterday and there was none. He said that they must have a defect and that he would see about warranting them out. I told him that I didn't feel comfortable talking to him anymore as he had already tried to deceive me with the tire situation. I told him that i would pay for the alignment but that i want a receipt with recs for new tires. I would go and buy new tires, come back as soon as that was done as it will still be pulling to the right, he can rec a new spring, buy it from them and install it at my shop. This would be receipt number three without it resolving my issue. After that I could seek a lemon law lawyer, contact consumer protection and the bbb. Shop foreman comes out with a younger gentleman so he can sign me up for a rental, its been two and half days and I haven't heard from them. I will keep you all updated..

Good luck to all of you out there having the same problems as me

 

[Mark_888]

I'm now in the same boat as alot of you...

Was driving recently and decided to take it to good year for an alignment. I got a call from them and they told me that the vehicle could'nt be aligned due to it needing a new camber kit. I knew this obviously wasn't the case because the way they were set, you can only adjust the toe. SO I told them not to touch it and to give me a print out of what was off. The camber on the driver side was way off.

I work in the auto industry so I know a bit about cars. I had a mechanic put the vehicle on the lift so I could check out the tires. No uneven wear. The kicker about all this is that I purchased this car 4000 miles ago.

I take it to the dealer and tell the service guy that I want an alignment. He said that wasn't a problem. I told him that I had taken it somewhere else and that they told me I needed a new camber kit and that it couldn't be aligned. I also told him I got a print out and the camber on the driver side was way off. He said that they would not be able to do things correctly because they don't have correct specs etc. I told him that I would be fine with everything as long as he didn't blame the alignment on my tires as they were not showing any uneven wear. He said if he can't align it then I would pay nothing.

About two hours in the waiting room a tech super comes up to me to let me know that my tires were bad. I told him the convo that I had with the writer and he said I understand but it is what it is. I said I just bought this car from you 4000 miles ago, it came with brand new tires. I checked them for uneven wear yesterday and there was none. He said that they must have a defect and that he would see about warranting them out. I told him that I didn't feel comfortable talking to him anymore as he had already tried to deceive me with the tire situation. I told him that i would pay for the alignment but that i want a receipt with recs for new tires. I would go and buy new tires, come back as soon as that was done as it will still be pulling to the right, he can rec a new spring, buy it from them and install it at my shop. This would be receipt number three without it resolving my issue. After that I could seek a lemon law lawyer, contact consumer protection and the bbb. Shop foreman comes out with a younger gentleman so he can sign me up for a rental, its been two and half days and I haven't heard from them. I will keep you all updated..

Good luck to all of you out there having the same problems as me

Since it is a Genesis 4.6, I assume you bought the car used. Technically there is no Lemon Law for used cars in any state that I know of, although there may be other possible legal ways to get restitution.

Many early Genesis owners have had a lot of pulling issues, including myself. I took it to a good suspension shop right after buying new tires and they did an alignment to spec, and then adjusted it by feel by doing multiple test drives and multiple adjustments. At this point it is not perfect, but much better than when new.

 

[scottdk]

Yesterday was my 2nd trip to the dealership for an alignment. I had one done 2 weeks ago since my car was pulling to the right after my suspension change out. After the 1st alignment my car still pulled to the right, so I went back yesterday, but the dealership was unable to fix the problem. The service writer stated that my problem sounds like my tires(BS). After swapping tires side to side they determined it's not a tire problem. I will post the results before and after each alignment when I get home from work today. The service writer said this is the best they can get it to specs, and the car would need an entire front-end rebuild in order to "fix" the issue. Obviously this is BS, so I'm wondering what to do at this point. I have a frame/alignment shop close to my house that hopefully can fix the issue if I provide the OEM specs, but I want my $100 back for my alignment that the dealer was unable to fix. Anyone have advice in the situation? My guess is to have the alignment ship fix the problem (hopefully) and once it's fixed, then contact HMA regarding the experience and solution.

 

[Ron5.0]

I got a 2012 rspec, when I bought the car used 15k miles about 3 months ago, it would pull right a lot. Therefor right at work, Lehman Hyundai. I had the tire guy check it out for me. We hear these complains all the time, and a simple alignment will never fix it, anyways to cut the story short. We put it up on the rack, did a basic 4-wheel alignment, car still pulling right. Put it on the rack again, found toes and camber good, which btw about -1 degree camber is normal, won't show wear if rotatated as should. Done to conclusion, we found caster being the problem, now genesis don't have an caster adjustment, so we started playing with it on the struct mount on top. We placed special toe shims as washers on the bolt to the bracket. We evened out the caster on the right side to match the left. After that car was good but not perfect, when I got the car, they also put brand new tires on it. After second alignment, we completed a balance and road on the tires, which helps places the tires where they should go, sorry don't remember the name. But after that the car is straight.

So we believe it's the caster that's pulling the genesis, but of course this took hours for us to accomplish. And there's was noting we can do for hyundai to cover it. So we let our customers now what the issue is, but we can't help them under warranty sometimes. We have talked with the Hyundai district managers and all and their on our side about this, but noting yet so far. So next time check how are part your caster is from one side to another, may be the answer we all looking for.

 

[scottdk]

Thanks for the info Ron. Sounds like I'm almost helpless. Sucks I paid for an alignment that didn't correct anything. I have my specs of my 2nd alignment attached. I can't find the 1st alignment specs, but if I do I will post. Sorry it's so large. I'm unable to attach the pic due to pic size (surprise!)

 

[Ron5.0]

Thanks for the info Ron. Sounds like I'm almost helpless. Sucks I paid for an alignment that didn't correct anything. I have my specs of my 2nd alignment attached. I can't find the 1st alignment specs, but if I do I will post. Sorry it's so large. I'm unable to attach the pic due to pic size (surprise!)

No problem, I would say to try to keep everything even on each side, not impossible but not easy. But it shows your left caster is off by half degree from the right, this could cause the problem.

I've noticed these genesis are really sensitive to road condition, after my alignment I felt no pull. But once on the highway the car is sensitive to the road angle and will pull left or right depending on road, I'm not saying this is an issue but compared to other vehicle I've driven the genesis glides more. Could be related to the weight possibly. But that's another story