BIG NEWS! There is a TSB that fixes 2017-2019 G90 Connected Services

[Mcc]

That is my first guess about it.

plug it into a laptop. If they won’t, bring your own laptop.

 

[wojas322]

They just dropped my car off so whatever. I have another appointment at a different dealer on September 12 so I'll see what they'll come up with.

 

[wojas322]

I think they just didnt know how to do it. I read the TSB and it states to leave the USB in plugged in for 2-4 minutes and wait for the head unit to restart. I think they plugged it in, it showed "no files" and they kept removing it not just leaving it plugged in for couple minutes. As a mastertech for KIA myself, I would have figured that out long time ago. If only I can get my hands on that USB somehow and just do it myself without those useless techs.

 

[captain74]

I think they just didnt know how to do it. I read the TSB and it states to leave the USB in plugged in for 2-4 minutes and wait for the head unit to restart. I think they plugged it in, it showed "no files" and they kept removing it not just leaving it plugged in for couple minutes. As a mastertech for KIA myself, I would have figured that out long time ago. If only I can get my hands on that USB somehow and just do it myself without those useless techs.

Hi, I could not find the TSB online. Do you have a link to it that you can share?

 

[Mcc]

Hi, I could not find the TSB online. Do you have a link to it that you can share?

No link. Just ask your Genesis service manager and give them the TSB number. There is nothing you can download. They need to get and install what's on the usb stick. They might share with you the TSB documentation.

 

[captain74]

No link. Just ask your Genesis service manager and give them the TSB number. There is nothing you can download. They need to get and install what's on the usb stick. They might share with you the TSB documentation.

I called the Service and they wanted me to bring the car for diagnosis ($200). They had no idea what I was talking about.

Hence I asked.

 

[Mcc]

I called the Service and they wanted me to bring the car for diagnosis ($200). They had no idea what I was talking about.

Hence I asked.

What are your symptoms and when did it start?

 

[captain74]

What are your symptoms and when did it start?

I bought my G90 in June. I did the May update the first thing, and I think it broke the modem. It is able send data (like odometer, vehicle health) but not receiving any data (remote actions).

 

[Mcc]

I bought my G90 in June. I did the May update the first thing, and I think it broke the modem. It is able send data (like odometer, vehicle health) but not receiving any data (remote actions).

This TSB sounds like it is for you. The $200 diagnostic is baloney. Talk to connected services. Is your subscription still active? If not you may need to pay to start it up.
What year is your G90?

 

[captain74]

This TSB sounds like it is for you. The $200 diagnostic is baloney. Talk to connected services. Is your subscription still active? If not you may need to pay to start it up.
What year is your G90?

It is active. My G90 is 2017.

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[Mcc]

If the dealer won’t help, try connected services. You are out of warranty and I assume you don’t have an extended warranty so it makes thing a bit more complicated but remind them that the Genesis owners sites says you are not affected by the 3G sunset.

 

[wojas322]

UPDATE. So here is the deal. I went to a local dealer last week and told them to perform TSB 23-BE-012G Software Update. They had no idea what that was and basically performed a regular navigation update that you download online and called it a day. I said whatever and I left, connected services still not working. Today i tried a different local dealer. Told them about TSB 23-BE-012G Software Update and they knew exactly what I was talking about. They told me since I'm out of warranty it will be 1 hour of labor so here its $185. I agreed. And guess what. My connected services are back up and running! I can finally remotely start the vehicle and the app updates, plus its finally showing good signal on the radio as it should not the red circle showing no signal. There are dealers out there that have no idea what or how to do this update, guess it depends. I went in, told them Genisis connected services told me to perform TSB 23-BE-012G Software Update and that's what they did, and I finally have connected services working, haven't worked since January. I wish everyone else good luck and that TSB seems to help a lot of people getting it to work. I've attached a picture of the TSB that the dealership printed out for me. @captain74

 

[captain74]

UPDATE. So here is the deal. I went to a local dealer last week and told them to perform TSB 23-BE-012G Software Update. They had no idea what that was and basically performed a regular navigation update that you download online and called it a day. I said whatever and I left, connected services still not working. Today i tried a different local dealer. Told them about TSB 23-BE-012G Software Update and they knew exactly what I was talking about. They told me since I'm out of warranty it will be 1 hour of labor so here its $185. I agreed. And guess what. My connected services are back up and running! I can finally remotely start the vehicle and the app updates, plus its finally showing good signal on the radio as it should not the red circle showing no signal. There are dealers out there that have no idea what or how to do this update, guess it depends. I went in, told them Genisis connected services told me to perform TSB 23-BE-012G Software Update and that's what they did, and I finally have connected services working, haven't worked since January. I wish everyone else good luck and that TSB seems to help a lot of people getting it to work. I've attached a picture of the TSB that the dealership printed out for me. @captain74 View attachment 55578

This is great! Thank you so much

 

[Mcc]

UPDATE. So here is the deal. I went to a local dealer last week and told them to perform TSB 23-BE-012G Software Update. They had no idea what that was and basically performed a regular navigation update that you download online and called it a day. I said whatever and I left, connected services still not working. Today i tried a different local dealer. Told them about TSB 23-BE-012G Software Update and they knew exactly what I was talking about. They told me since I'm out of warranty it will be 1 hour of labor so here its $185. I agreed. And guess what. My connected services are back up and running! I can finally remotely start the vehicle and the app updates, plus its finally showing good signal on the radio as it should not the red circle showing no signal. There are dealers out there that have no idea what or how to do this update, guess it depends. I went in, told them Genisis connected services told me to perform TSB 23-BE-012G Software Update and that's what they did, and I finally have connected services working, haven't worked since January. I wish everyone else good luck and that TSB seems to help a lot of people getting it to work. I've attached a picture of the TSB that the dealership printed out for me. @captain74 View attachment 55578

Great going . G90 owners ride again. Took them nearly a year but they made good on their promise!

 

[captain74]

Just got my Connected services fixed. I had to take the screenshot to the dealer, otherwise they wouldn't listen to me or understand what i am saying.

One important note. They said install failed after several tries and apologized that it's not gonna work. I asked them to copy the fix onto my USB. I left, inserted the USB and in a few minutes, system restarted and modem started working. The key thing is that when you insert USB, nothing comes on the screen. Just insert and wait for a few minutes. It restarts and starts working.

Wanted to share for future cases.

 

[wojas322]

Just got my Connected services fixed. I had to take the screenshot to the dealer, otherwise they wouldn't listen to me or understand what i am saying.

One important note. They said install failed after several tries and apologized that it's not gonna work. I asked them to copy the fix onto my USB. I left, inserted the USB and in a few minutes, system restarted and modem started working. The key thing is that when you insert USB, nothing comes on the screen. Just insert and wait for a few minutes. It restarts and starts working.

Wanted to share for future cases.

I had the same issue with one of my local dealers. When you plug in the USB it says there are no files on it, that doesn't matter. It's a reset, it doesn't have any files on it, you need to leave it plugged in for a couple minutes to do its thing. First dealer told me the same thing, that it kept failing. Went to another which already had performed that TSB on other g90s and voula, fixed. Mind blowing how they don't even read the TSB at some dealers; it clearly states on there to just leave it plugged in for a couple minutes.

 

[captain74]

I had the same issue with one of my local dealers. When you plug in the USB it says there are no files on it, that doesn't matter. It's a reset, it doesn't have any files on it, you need to leave it plugged in for a couple minutes to do its thing. First dealer told me the same thing, that it kept failing. Went to another which already had performed that TSB on other g90s and voula, fixed. Mind blowing how they don't even read the TSB at some dealers; it clearly states on there to just leave it plugged in for a couple minutes.

Thanks, I owe you this one.

 

[Speedycat3]

I am glad I found this thread.
I was under the impression that the connected services were all but gone from my G90, and since it had a long stay at the dealer, I had not bothered to research any more updates.
I was able to get the subscription updated yesterday, and after a service activation drill with a Genesis Customer Service agent, everything is working now.
Thank you all for doing the legwork on research and updates.

 

[luckydriver]

now that this has been fixed, how long do you think the connected services will last. I had an older car sunset with onstar 2G and now wondering how long the genesis connected services will last if i buy the 2018 G90 im looking at

 

[captain74]

now that this has been fixed, how long do you think the connected services will last. I had an older car sunset with onstar 2G and now wondering how long the genesis connected services will last if i buy the 2018 G90 im looking at

LTE should not go anywhere anytime soon.