Brand New G70 - Bluetooth failed to initialize

[Saif2019]

Picked up the 2019 G70 (with 41 miles). Made the payment, signed the paperwork and getting ready to initialize bluetooth...it would not. Now I need to go back to get the hardware replaced. (sad)

 

[EdP]

Picked up the 2019 G70 (with 41 miles). Made the payment, signed the paperwork and getting ready to initialize bluetooth...it would not. Now I need to go back to get the hardware replaced. (sad)

Are you using an older phone or some not standard brand?

 

[TurtleBoy]

While a pain for sure, not a big deal in the big scheme of things. Would imagine you can get them to order the part, pick it up for service and give you a loaner while working on it since it is brand new.

 

[Saif2019]

Are you using an older phone or some not standard brand?

IPhone X. The bluetooth service itself is failing to initialize on the G70.

 

[Toddasaurus]

Dang... I can see how that would be very frustrating! Let us know what they end up doing to fix it.

 

[HyperM3]

How is it they didnt go over pairing your phone during delivery and discover this?

 

[G-255995]

How is it they didnt go over pairing your phone during delivery and discover this?

It was discovered during delivery but I still took the delivery thinking it could just be a software glitch.

 

[danygenesis]

How is it they didnt go over pairing your phone during delivery and discover this?

Yes, they are supposed to pair your phone before delivery.

 

[Beefer]

^ yep...Genesis has a very strict checklist that the dealers need to abide by. I can try to find my copy and post it.

 

[TurtleBoy]

I probably just read too much into his posting but I took it to mean that the problem occurred during delivery. He did all of the paperwork and then was going through the delivery items and the bluetooth wouldn't work. Hopefully we will hear back.

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[danygenesis]

I probably just read too much into his posting but I took it to mean that the problem occurred during delivery. He did all of the paperwork and then was going through the delivery items and the bluetooth wouldn't work. Hopefully we will hear back.

In that case I wouldn't accept the car and would request for another one. Even though the papers were signed, you are still at the dealer during the delivery process so the car is not yet in "your hands" That contract has not been sent to anywhere and could be replaced with a new one and the boken car been reported to Genesis as defective before delivery by the dealer.

 

[TurtleBoy]

In that case I wouldn't accept the car and would request for another one. Even though the papers were signed, you are still at the dealer during the delivery process so the car is not yet in "your hands" That contract has not been sent to anywhere and could be replaced with a new one and the boken car been reported to Genesis as defective before delivery by the dealer.

I guess it would depend on the state as to whether you could really do that but it is such a minor issue that it would not be worth it in my opinion. If the wheels wouldn't turn or the engine start I could see it, for not being able to pair a phone why go through the hassle of waiting possibly months for another car. Of course it is not my money so I can say that.

 

[danygenesis]

I guess it would depend on the state as to whether you could really do that but it is such a minor issue that it would not be worth it in my opinion. If the wheels wouldn't turn or the engine start I could see it, for not being able to pair a phone why go through the hassle of waiting possibly months for another car. Of course it is not my money so I can say that.

Actually you are right in some way. Almost a month ago I had to drive 27 miles to get my G70 3.3T RWD Prestige in Havana Red with Gray interior because there was none in stock near me. I've been watching the dealer's inventory since then and in a a 50 miles radius there hasn't been another one like mine. If I had to return my car I still would be waiting for one like that.

 

[EdP]

In that case I wouldn't accept the car and would request for another one. Even though the papers were signed, you are still at the dealer during the delivery process so the car is not yet in "your hands" That contract has not been sent to anywhere and could be replaced with a new one and the boken car been reported to Genesis as defective before delivery by the dealer.

If it was the car of your dreams, the only one with your favorite color within 1000 miles, has all the equipment you want and delivery for a replacement exactly like it is 6 weeks would you still do that? Or would you let them check it out and fix it?

 

[danygenesis]

If it was the car of your dreams, the only one with your favorite color within 1000 miles, has all the equipment you want and delivery for a replacement exactly like it is 6 weeks would you still do that? Or would you let them check it out and fix it?

I would try to fix it with a problem like the OP. A more serious issue in the engine or tranny would deserve the waiting for a new car.

 

[HyperM3]

It was discovered during delivery but I still took the delivery thinking it could just be a software glitch.

Ok, I understand. I guess I would have just left it there and taken a loaner so that I didnt have to delay it getting fixed quicker.

 

[EdP]

Ok, I understand. I guess I would have just left it there and taken a loaner so that I didnt have to delay it getting fixed quicker.

If they said "we'll fix it first thing tomorrow" I may agree. If they said they would order the part and expect in in a week, I'd be taking home my new car.

 

[HyperM3]

If they said "we'll fix it first thing tomorrow" I may agree. If they said they would order the part and expect in in a week, I'd be taking home my new car.

Well yeah, that changes things. Would like to hear from the OP if the dealership gave any sort of time frame for the fix.

 

[Saif2019]

Well yeah, that changes things. Would like to hear from the OP if the dealership gave any sort of time frame for the fix.

Dealer has ordered the part, hopefully this should get fixed in the next couple weeks.

 

[Cowtown]

Is it Apple Carplay or XM radio in the interim then?