Disaster has struck!

[Mcc]

No, it isn’t that simple. Hyundai’s were not particularly impressive when the 10/100,000 warranty was born.

Costs money? No kiddin’. That’s what the business world is all about.

Well then I guess Ford and GM don’t know how to do business. Hyundai was smart enough to absorb the cost when they not impressive, GM and Ford can’t see the benefit in doing that.

 

[PMCErnie]

Well then I guess Ford and GM don’t know how to do business. Hyundai was smart enough to absorb the cost when they not impressive, GM and Ford can’t see the benefit in doing that.

Well, as I said in the first place, “Ya gotta wonder. Lots more folks would be buying their products if they offered longer coverage.

 

[skipgen]

A mere three weeks after buying a 2015 5.0, I took it in for warranty replacement of the backup camera and I think they botched the job because they tell me my head unit has failed. They said something about the backup camera shorting out the head unit. Is this even possible? Surely a competent mechanic would disconnect the battery before doing any electrical work?
So now I have no idea how long it will take to get the car back.
The head unit was working just fine when I brought it in. WTF?

Not sure of what system that you have, but base & lexicon 14 spkr head units seem to be widely available... if you're OK with it being used. I searched ebay motors for "2015 Hyundai Genesis 5.0 navigation"

2015 Hyundai Genesis 5.0 navigation | eBay

 

[Markymark]

Not sure of what system that you have, but base & lexicon 14 spkr head units seem to be widely available... if you're OK with it being used. I searched ebay motors for "2015 Hyundai Genesis 5.0 navigation"

2015 Hyundai Genesis 5.0 navigation | eBay

The dealer has to program it, so I'm told.

 

[skipgen]

The dealer has to program it, so I'm told.

Yeah... The seller provides you the VIN# and such, so they know you didn't steal it.

 

[Markymark]

Just to provide an update: my car is still in the shop after a week at the dealership.

I am not sure they know what they’re doing. According to the shop manual, the backup camera is not directly connected to the head unit, but there is a Parking Guidance Module in between them. It seems to stretch the imagination that the head unit would have gone bad due to a wiring problem at the camera.
What does the cognoscenti think?

 

[EdP]

Just to provide an update: my car is still in the shop after a week at the dealership.

I am not sure they know what they’re doing. According to the shop manual, the backup camera is not directly connected to the head unit, but there is a Parking Guidance Module in between them. It seems to stretch the imagination that the head unit would have gone bad due to a wiring problem at the camera.
What does the cognoscenti think?

You nailed it in the first sentence.
There are three possibilities and a good electronics guy should be able to figure it out. Either the head unit coincidentally went bad while your car was in the shop, something in the camera circuit cause it to die when finally touched, or the tech screwed it up .

The dealer should either take responsibility for their screw-up, or have a good technician familiar with electronics diagnose the real problem and show the warranty company why they should pay. IMO, the dealer should want to clear this up and make a happy customer, not force you to court or other action.

 

[waz]

The warranty for the 2015 Genesis head unit is 3 years/36k miles. That's probably why they denied your claim.

 

[EdP]

The warranty for the 2015 Genesis head unit is 3 years/36k miles. That's probably why they denied your claim.

That is why he bought an aftermarket warranty. He bought the car 3 weeks ago.

 

[Markymark]

That is why he bought an aftermarket warranty. He bought the car 3 weeks ago.

Just called the dealership and hopefully the head unit and a wiring harness (?) will enable my car to be fixed. Car will have been at the dealership for 2 weeks. That’s a record for me. Can anyone beat that?

In the meantime I an driving the loaner, a brand new Santa Fe. It’s nice, but woefully underpowered. I don’t know how loaners work, but Hyundai must be losing a ton of money letting people add miles to a brand new car.

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[Markymark]

UPDATE - My 2015 Genesis has now been in the shop for 2 weeks. It was originally sent in for a backup camera repair. Then one of the technicians fiddled with a wiring harness and somehow managed to blow the head unit. After passing the buck between insurance and extended warranty people, Hyundai NA agreed to help out (not 100%) with a new head unit. Cost of suing wasn't worth it.

The new head unit arrived yesterday and now something called the parking guide unit has crapped the bed too.

I suppose this could go on forever. When the new parking guide unit or module arrives, the technician will still have dozens and dozens of things he can break.

Any suggestions?

 

[Mcc]

UPDATE - My 2015 Genesis has now been in the shop for 2 weeks. It was originally sent in for a backup camera repair. Then one of the technicians fiddled with a wiring harness and somehow managed to blow the head unit. After passing the buck between insurance and extended warranty people, Hyundai NA agreed to help out (not 100%) with a new head unit. Cost of suing wasn't worth it.

The new head unit arrived yesterday and now something called the parking guide unit has crapped the bed too.

I suppose this could go on forever. When the new parking guide unit or module arrives, the technician will still have dozens and dozens of things he can break.

Any suggestions?

How do you suppose the tech broke these as opposed to them simply failing on a 2015 Hyundai?

 

[Markymark]

How do you suppose the tech broke these as opposed to them simply failing on a 2015 Hyundai?

They were working when I brought the car in.
Q.E.D.

 

[Mcc]

They were working when I brought the car in.
Q.E.D.

You have any interesting way of demonstrating a proof. Unfortunately your statement does not prove causality.

 

[Markymark]

How do you suppose the tech broke these as opposed to them simply failing on a 2015 Hyundai?

They were working when I brought the car in.
Q.E.D.

You have any interesting way of demonstrating a proof. Unfortunately your statement does not prove causality.

It would be good enough for a judge. The Civil case standard is preponderance of the evidence. Only more likely than not. The evidentiary standard is not beyond a reasonable doubt or clear and convincing.

The cause of action is negligent bailment. Duty, breach, causation and damages. Based on written statements made, I can show the mechanic was negligent.

I have video evidence it was working before bringing it to the shop. It broke in the shop.

If your contention is that it just broke of it’s own accord without the mechanic’s involvement, while he was working on an electrical system tied to the unit, does that make any sense to you? I would accept your argument if it was a VW, but they admitted over the phone that they broke it.

 

[Mcc]

but they admitted over the phone that they broke it.

Must’ve missed part of the previous quote where they said they broke it. There is no preponderance of evidence there’s only the observation that it broke while it was in the shop, but that does not mean the shop broke it unless they say they did.
You base your case on too much assumption. Whether something makes sense or not does not make it true or untrue.

 

[sgrenald]

Just called the dealership and hopefully the head unit and a wiring harness (?) will enable my car to be fixed. Car will have been at the dealership for 2 weeks. That’s a record for me. Can anyone beat that?

In the meantime I an driving the loaner, a brand new Santa Fe. It’s nice, but woefully underpowered. I don’t know how loaners work, but Hyundai must be losing a ton of money letting people add miles to a brand new car.

I might be able to beat that. The master fuse on my car blew almost three weeks ago. Long story short, they replaced the fuse and it blew the next day. Took the car in on the 15th and they gave me a loaner. Based on Blue Link, my car moved once on the 16th, once on the 23rd, and today. My service rep said they're still trying to figure out where the short (or whatever) is. I have a 2015 5.0, so the non-head-unit stuff is still under warranty.

 

[Markymark]

I might be able to beat that. The master fuse on my car blew almost three weeks ago. Long story short, they replaced the fuse and it blew the next day. Took the car in on the 15th and they gave me a loaner. Based on Blue Link, my car moved once on the 16th, once on the 23rd, and today. My service rep said they're still trying to figure out where the short (or whatever) is. I have a 2015 5.0, so the non-head-unit stuff is still under warranty.

I think we’re neck and neck mate. Mine has been in for three + weeks now, with no indication they can fix my car. In the meantime I have a base Santa Fe for a loaner. Honestly, I’d prefer my Genesis over that, even without a radio.

 

[Mr. Incredible]

Just called the dealership and hopefully the head unit and a wiring harness (?) will enable my car to be fixed. Car will have been at the dealership for 2 weeks. That’s a record for me. Can anyone beat that?

In the meantime I an driving the loaner, a brand new Santa Fe. It’s nice, but woefully underpowered. I don’t know how loaners work, but Hyundai must be losing a ton of money letting people add miles to a brand new car.

I might be able to beat that. The master fuse on my car blew almost three weeks ago. Long story short, they replaced the fuse and it blew the next day. Took the car in on the 15th and they gave me a loaner. Based on Blue Link, my car moved once on the 16th, once on the 23rd, and today. My service rep said they're still trying to figure out where the short (or whatever) is. I have a 2015 5.0, so the non-head-unit stuff is still under warranty.

Based on the stories I've seen on this forum, I would ask the service manager to sit in it and move the seat around to verify the "unable to replicate"

Mr I is a knowledgeable owner - am sure he will hold their feet to the fire

I think we’re neck and neck mate. Mine has been in for three + weeks now, with no indication they can fix my car. In the meantime I have a base Santa Fe for a loaner. Honestly, I’d prefer my Genesis over that, even without a radio.

pfft, amateurs. . Chevy had my 2012 Camaro SS for 9 weeks for a convertible top failure within 1,800 miles of purchase, then they had it 4 more times for a total of 9 months in their possession for the same issue until it was bought back under CA lemon law.


Hyundai had my G80 for 3 weeks 4 months ago for a failed pano-roof, and now have had it 2 weeks and 4 days for a repeated failure of the same part.


though I will say my record was Ford, 1993 Ford Probe GT, in dealer possession for 18 months due to a completely failed motor that occurred while driving in heavy rain, not a flood or through high standing water, just rain.. intake was mounted in such a way it sucked in water from the wheel well.
They wanted to charge me $12,000 in storage fees on top of $18,000 for a new motor, then 16 months after the incident Ford put out a recall for the 1993-1995 Ford Probes injecting water in mild to heavy rain.. Dealer got nothing from me, recall covered it 100% and I got the car back with a new motor and literally drove it out of the Ford dealership and across the street to a Chevy dealership and bought a 1997 Silverado Z71.

 

[Markymark]

pfft, amateurs. . Chevy had my 2012 Camaro SS for 9 weeks for a convertible top failure within 1,800 miles of purchase, then they had it 4 more times for a total of 9 months in their possession for the same issue until it was bought back under CA lemon law.


Hyundai had my G80 for 3 weeks 4 months ago for a failed pano-roof, and now have had it 2 weeks and 4 days for a repeated failure of the same part.


though I will say my record was Ford, 1993 Ford Probe GT, in dealer possession for 18 months due to a completely failed motor that occurred while driving in heavy rain, not a flood or through high standing water, just rain.. intake was mounted in such a way it sucked in water from the wheel well.
They wanted to charge me $12,000 in storage fees on top of $18,000 for a new motor, then 16 months after the incident Ford put out a recall for the 1993-1995 Ford Probes injecting water in mild to heavy rain.. Dealer got nothing from me, recall covered it 100% and I got the car back with a new motor and literally drove it out of the Ford dealership and across the street to a Chevy dealership and bought a 1997 Silverado Z71.

Did you get your Genesis back yet?

Mine has now been at the dealership just shy of a month. All for a backup camera repair. From what I can tell (the service rep knows nothing), they are talking with Hyundai technical people, and the final step is to fly out the engineer who designed those systems. If that doesn't get the vehicle working, what happens then?

This is pretty rare, right? Genesis is pretty reliable otherwise, right?