Exterior trim moves...is this normal?

[ayasin]

Hey all,

I owned a G1 Genesis a few years ago and decided to come back to the Genesis family after looking at the 2015 Genesis. Just got one last week but I noticed that the black trim on the rear passenger side window (towards the front passenger side) moves a bit when you push on it. This doesn't happen (as much) on the rear driver side window. It's not super easy to push but it's a bit disconcerting that it moves. The dealer claims this is normal...any thoughts? BTW it doesn't stay permanently deformed...it pops back when you stop applying pressure.

 

[Pitchinwedge]

Same here but with the front doors. Both driver and passenger side black trim pieces above the door handle feel like they're glued-on to the door-frame and keep separating from frame. It's like the trim piece is curved but the frame is flat so the trim stays attached at the top and bottom but pulls away at the middle.

 

[Alwaysforward]

Return to the dealer and have it fixed. Should be covered under warranty.

 

[Pitchinwedge]

Dealer #1 said it was normal. Pfft.
Dealer #2 said they ordered parts, which never came. I gave up trying to follow-up with them. On hold forever when I call in, and of course, they never bother calling me back.

 

[Nikgen]

Dealer #1 said it was normal. Pfft.
Dealer #2 said they ordered parts, which never came. I gave up trying to follow-up with them. On hold forever when I call in, and of course, they never bother calling me back.

Call Genesis Customer Care - you'll get dealer action pretty quickly!

 

[jsmit86]

Call Genesis Customer Care - you'll get dealer action pretty quickly!

Is there a special # for Genesis Customer Care?

 

[Nikgen]

Is there a special # for Genesis Customer Care?

Hyundai Genesis Customer Care Center = (877) 378-8727.

 

[jsmit86]

Hyundai Genesis Customer Care Center = (877) 378-8727.

Thanks!

 

[Noavt]

Similar issue here. I used 3M double sided tape and keep it from clicking every time I open/close the door.