Genesis Connected Services

[Falldog]

So how I know I'm getting older is that technology is making less and less sense to me.

For those with Android phones, is there a way to clear the Genesis icon from your notification bar? It's always on there, if the app is opened or closed, if there are notifications or if there aren't any.

I realize I can set a global command to minimize, but then I wouldn't get any notifications at all when I actually need to receive them.

Click and hold on the notice. After a second it should give you and option to not show notifications.

 

[jaymatt]

Click and hold on the notice. After a second it should give you and option to not show notifications.

And/Or you could also place the widget on one of your homescreens. The widget gives you the ability to do a few things without having the main app running (and occupying real estate on your notifications screen).

 

[danygenesis]

Regularly it takes 35 secs for my car to start at home after entering the PIN on the App on any normal day but on Sunday mornings it takes only 5 secs. There should be some relationship between starting time and cell lines congestion.

 

[tarhoosier]

New apple iphone app update for Genesis intelligent assistant. Face ID enabled and Stay Logged In after updates. Bug fixes and performance improvements, according to them. No reviews yet on Apple app site for new version. User comments are encouraged here since the online community has given it a cumulative rating of 2 out of 5.
The web page on my computer appears the same though small differences would not be noticed by me.

 

[danygenesis]

Same thing for Android
Now fully supports Face ID and Touch ID!
o Face ID support added for login
o Face ID and Touch ID support for PIN
o Just follow the prompts after logging in or go to Menu and tap on Settings to configure
- Stay logged in between version updates. No longer will the app ask you to log in again after an update if you have ‘Keep me logged in’ enabled.
- Other bug fixes and performance improvements

 

[danygenesis]

Since I have my car, it has taken around 30-35 secs for the car to start after the Remote start command is sent when parked at my house. What a surprise today, it took only 5 secs, I couldn't believe it and sent a stop command and worked in 5 secs too! Should my cell signal at my house changed or the Genesis Connected app got better?

 

[OMG70]

Since I have my car, it has taken around 30-35 secs for the car to start after the Remote start command is sent when parked at my house. What a surprise today, it took only 5 secs, I couldn't believe it and sent a stop command and worked in 5 secs too! Should my cell signal at my house changed or the Genesis Connected app got better?

Probably cell signal

 

[Truck Norris]

To quote one of the other members the "potato-powered server" may have something to do with the variance depending on its current workload as well.

 

[pulsar]

Supposedly my dealer has my connected services all in order on their end. I have had my G70 two weeks. I have the App installed on iPhone with log in creditials all set so I can see my car ok. At least I think so? Problem is if try to use remote lock, start or headlight flash, in about 30 seconds I get an error message and an email that says my request cannot be processed at this time. Try again later basically. Not sure if this issue is me, my dealer honked up something, or Genesis connected services is just MIA?

 

[EdP]

Supposedly my dealer has my connected services all in order on their end. I have had my G70 two weeks. I have the App installed on iPhone with log in creditials all set so I can see my car ok. At least I think so? Problem is if try to use remote lock, start or headlight flash, in about 30 seconds I get an error message and an email that says my request cannot be processed at this time. Try again later basically. Not sure if this issue is me, my dealer honked up something, or Genesis connected services is just MIA?

Could be any of the above. Is the car in a place with good cell service? Has it ever worked? If you want to try putting your phone and app out of the equation, send a signal from www.mygenesis.com and see if that works. Easy to set up an account if you don't have one already.

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[danygenesis]

Supposedly my dealer has my connected services all in order on their end. I have had my G70 two weeks. I have the App installed on iPhone with log in creditials all set so I can see my car ok. At least I think so? Problem is if try to use remote lock, start or headlight flash, in about 30 seconds I get an error message and an email that says my request cannot be processed at this time. Try again later basically. Not sure if this issue is me, my dealer honked up something, or Genesis connected services is just MIA?

There must be something wrong. It should be working since day one. Have you tried from the webpage?

 

[OMG70]

I had issues with the app the first couple days, but it seemed to iron itself out afterwards. Like said above, it could be any and/or all of the above

 

[pulsar]

I have a Genesis owners account and tried just now from my iPad. No joy still. Guess I will have to get with my dealer to see what is up? I see all the commands, both from the web site and my iphone app but it’s like the car is not being communicated with. Is there a vehicle set up required via the Nav screen or anything to make connections that I have to do?

Update. Called connection services and they had me depress that small indented button next to the on button for the radio. Some form of a master reset for the info system. That worked. But, the service rep said I need to lock the vehicle with the key fob to ensure the communication protocol is active. I always use the button on the door handle. Never take the fob out of my pocket normally. Rep also said if you don’t use the services every 4 days the communication protocol shuts back off. I guess I’ll figure that out based on usage. Thanks for all the suggestions.

 

[Truck Norris]

Skip the dealer. Call direct.

 

[Mcc]

Skip the dealer. Call direct.

He means call Genesis Customer Care. Their number is listed in the app.

 

[EdP]

Update. Called connection services and they had me depress that small indented button next to the on button for the radio. Some form of a master reset for the info system. That worked. But, the service rep said I need to lock the vehicle with the key fob to ensure the communication protocol is active. I always use the button on the door handle.

If I do lock the car I use the button on the handle too. Only time I lock it is when I know I want to remote start. Use the button and check, but I think it will work. Glad the reset worked for you though.

 

[OMG70]

Locking from the door button shouldn't be an issue as far as I've experienced. I do it almost every morning and my remote start still works once I get off work

 

[danygenesis]

Locking from the door button shouldn't be an issue as far as I've experienced. I do it almost every morning and my remote start still works once I get off work

Same here.

 

[tarhoosier]

Same here.

Locking using the INside button or outer handle?

 

[pulsar]

I’ll lock my car tomorrow at work via the outside handle button and at quitting time remote start and see what happens?