Genesis Free NACS Adapter Thread: Post Your Updates

[EVsquatch]

Anyone get any call backs, emails, or other? Even my once helpful manager at the NCA dept. has gone radio-silence.

Nothing.

 

[ideutsch]

Νο Μαiler for me today. How does everyone know that they are receiving something specific to Genesis? Is it a feature of my usps?

Yes, it’s a USPS feature.

 

[EdP]

Yes, it’s a USPS feature.

Informed Delivery. You can sign up at USPS and get an email every morning with a photo of what is in the mail.

 

[EdP]

Νο Μαiler for me today. How does everyone know that they are receiving something specific to Genesis? Is it a feature of my usps?

Informed Delivery® - Mail & Package Notifications | USPS

Informed Delivery is a free service from USPS that shows you preview images of incoming mail, plus status updates about your incoming and outbound packages. Get notifications in a morning Daily Digest email, or at any time from the dashboard using your smartphone, computer, or USPS Mobile app.

www.usps.com

 

[asterixs]

Received adapter today. Timeline:
Email - 5/13 (confirmed same day)
Order Processed - 5/22 (simply said I've confirmed and I'll get email when shipped)
Adapter Received - 6/2 (USPS ground)

Never received email confirming shipment. USPS tracking (informed delivery) had no information if it was coming from Genesis either.

DOM - 12/11/2024

 

[EVsquatch]

Anyone get any call backs, emails, or other? Even my once helpful manager at the NCA dept. has gone radio-silence.

I got an email telling me that "due to the nature of my concern, my request has been escalated and that they will contact me with any updates."

Not sure why it is that hard to just send me the dang adapter.

 

[Kassey22000]

It’s just crazy that in 2025 a simple email & fulfillment campaign can be so screwed up! If they had 1/2 a brain they would have tested the initial April email campaign on what’s called trail or test list to all of the GMA marketing/support folks and would have discovered the error early on. But instead they just defer, delay, and continue to treat their potential repeat customers with contempt and mis-information. It’s not the adapter now for us, it’s the arrogance of the GMA staff and managmenet team. This company was never run well from the start! (see also Glassdoor reviews) . Great cars, awful company, proven again and again.

 

[ideutsch]

It’s just crazy that in 2025 a simple email & fulfillment campaign can be so screwed up! If they had 1/2 a brain they would have tested the initial April email campaign on what’s called trail or test list to all of the GMA marketing/support folks and would have discovered the error early on. But instead they just defer, delay, and continue to treat their potential repeat customers with contempt and mis-information. It’s not the adapter now for us, it’s the arrogance of the GMA staff and managmenet team. This company was never run well for the start! (see also Glassdoor reviews) . Great cars, awful company, proven again and again.

Absolutely. It’s about their inability to communicate and provide proper customer service.

 

[DS9]

Ju

Anyone get any call backs, emails, or other? Even my once helpful manager at the NCA dept. has gone radio-silence.

Just a survey email about my most recent experience with their customer service (last Friday's call regarding my adapter).

 

[Gottogofast]

Νο Μαiler for me today. How does everyone know that they are receiving something specific to Genesis? Is it a feature of my usps?

Yes, you can see what is coming in the mail if you have Informed Delivery.

______________________________

Help support this site so it can continue supporting you!

 

[Sampras]

Not sure why it is that hard to just send me the dang adapter.

I was inspired by this idea and hadn't heard from Genesis in a couple of days so I replied to their last email and asked what information they needed from me to skip the email and just send me the adapter. Here's the response, lol:

"Thank you for contacting Genesis Customer Care. We understand your excitement for the NACS adapter.

We are eager to send you the adapter, however, we are unable to send the email manually or the adapter. Please note we have escalated your case for further assistance. We will update you as soon as possible. We appreciate your patience."

 

[Sampras]

I was inspired by this idea and hadn't heard from Genesis in a couple of days so I replied to their last email and asked what information they needed from me to skip the email and just send me the adapter. Here's the response, lol:

"Thank you for contacting Genesis Customer Care. We understand your excitement for the NACS adapter.

We are eager to send you the adapter, however, we are unable to send the email manually or the adapter. Please note we have escalated your case for further assistance. We will update you as soon as possible. We appreciate your patience."

 

[gknyce]

Is THIS the issue with regards to "communication preferences"? I just did the main section "ON" and never did the drop-down caret to manually select the individual boxes. Changed just now.

 

[Kassey22000]

According to the 2 reps I contacted; they confirmed all of my settings were correct but that the mailing just did NOT go out. They biffed it, and now they are ignoring any further requests for updates or information. What a clown car!

 

[brucek]

Nothing.

I got nothing from Genesis after my call on Friday. I called back, and they were able to find the case number. She told me 7-10 business days to expect an email response or a call back. I said, based on history, I did not have confidence in the system. I said I would call back Monday, and she said that it was not 7-10 business days and offered to count them out for me.
I have no idea how Genesis found engineering staff to make such nice cars, but it can not competently staff corporate operations!

 

[gvjim]

Check out the comments on this video about Hyundai and the free NACS adapter. They sound like a bunch of GV60 owners! Since the Hyundai USA and Genesis USA headquarters are both in the same building (just a few miles from me), they are obviously using the same f'd up email system. Talk about shooting yourself in the foot!

 

[ideutsch]

Check out the comments on this video about Hyundai and the free NACS adapter. They sound like a bunch of GV60 owners! Since the Hyundai USA and Genesis USA headquarters are both in the same building (just a few miles from me), they are obviously using the same f'd up email system. Talk about shooting yourself in the foot!

If only they somehow knew the address and contact information of every eligible owner…

 

[Kassey22000]

Check out the comments on this video about Hyundai and the free NACS adapter. They sound like a bunch of GV60 owners! Since the Hyundai USA and Genesis USA headquarters are both in the same building (just a few miles from me), they are obviously using the same f'd up email system. Talk about shooting yourself in the foot!

That was helpful! Thanks!
I’m sure there are staff meetings in the GMA HQ blaming this all on Hyundai or rationalizing that we Gen owners are looking the “gift horse in the mouth” and should be just happy and shut up that we’re getting a “Free Gift” BS! It’s NOT A GIFT IF IT’S NEVER GIVEN!

More ill will and brand erosion and they still won’t return calls or email for over 3 weeks now!
We’re done with this poorly run excuse for a car company!
Rant off, have a nice drive ;-)

 

[skiingj]

Is THIS the issue with regards to "communication preferences"? I just did the main section "ON" and never did the drop-down caret to manually select the individual boxes. Changed just now.

View attachment 62207

Is this from the App? If so Andriod or IOS?

 

[gknyce]

Is this from the App? If so Andriod or IOS?

Web.

But I have Android, and hat section actually is just displaying from the mygenesis.com website... (Menu, Settings and Privacy, data and privacy preferences, communications privacy settings)