Genesis Free NACS Adapter Thread: Post Your Updates

[noremacnova]

I called Genesis as well today. They mentioned phases and how they are not going back not contacted during the original rollout phase. They said they would call me back on when I would be contacted to order my adapter

Do you mean "not going back to those not originally contacted..."?

 

[hisuida]

I'm guessing the mailer is a half-baked way to try and contact people they missed from the 1st wave..maybe.
But ultimately not really helpful as long as there is no way of actually requesting the adapter ourselves :/

 

[Kassey22000]

I'm guessing the mailer is a half-baked way to try and contact people they missed from the 1st wave..maybe.
But ultimately not really helpful as long as there is no way of actually requesting the adapter ourselves :/

After finally talking with a manager in the National Consumer Affairs department for Gen US today, I was told that they currently have NO way to bypass the process (BS!!), but he would explore options and get back to me in a few days (sure).
My read as some have posted:
1. Hyundai is running this whole show for all 3 makes.
2. They built a faulty-from-the-start campaign that may have lead them to believe many folks just weren’t interested in the adapter early on.
3. Gen got left last b/c they are basically considered the low volume step-child at Hyundai America and is probably underfunded/resourced depending on the shirts in South Korea to direct almost all programs/campaigns/inventory/etc.
4. Dealers maybe helpful, but not really as they will have to fight with GMA to get the adapters reimbursed or they just take a margin hit.
5. Obfuscation, delays, deferrals, carousel of “wait some more, we’ll get back to you someday”, and press silence, goes to a deeper problem within the mothership and the Genesis offspring. Someone high up is probably defending their territory and probably embarrassed about the dong-up.
6. Given the manufacture date of 2024 as some have pointed out, this should have never happened even if you postulate that the special genesis branded pouch took awhile to produce.
7. One give-away is that this supposed senior manager in the Nat Consumer Affairs dept had pretty much NO idea what happend or what to do about it and needs several days to inquire is a sign of a company/division which has NO autonomy, authority, or local control. That’s a very bad sign indeed. These divisions need to be quick and flexible and not have to ask the mothership every single time there is a pressing issue.

I have a feeling this will all get righted eventually (too much negative exposure if not), but it would have been appropriate that when they launched this announcement Q4 2024 they would have thought it through as we’re now in the heavy road-trip season :-(

I’ll post if I actually hear from the NCA rep, but not holding my breath. Dealer can’t help either.

 

[EVsquatch]

After finally talking with a manager in the National Consumer Affairs department for Gen US today, I was told that they currently have NO way to bypass the process (BS!!), but he would explore options and get back to me in a few days (sure).
My read as some have posted:
1. Hyundai is running this whole show for all 3 makes.
2. They built a faulty-from-the-start campaign that may have lead them to believe many folks just weren’t interested in the adapter early on.
3. Gen got left last b/c they are basically considered the low volume step-child at Hyundai America and is probably underfunded/resourced depending on the shirts in South Korea to direct almost all programs/campaigns/inventory/etc.
4. Dealers maybe helpful, but not really as they will have to fight with GMA to get the adapters reimbursed or they just take a margin hit.
5. Obfuscation, delays, deferrals, carousel of “wait some more, we’ll get back to you someday”, and press silence, goes to a deeper problem within the mothership and the Genesis offspring. Someone high up is probably defending their territory and probably embarrassed about the dong-up.
6. Given the manufacture date of 2024 as some have pointed out, this should have never happened even if you postulate that the special genesis branded pouch took awhile to produce.

I have a feeling this will all get righted eventually (too much negative exposure if not), but it would have been appropriate that when they launched this announcement Q4 2024 they would have thought it through as we’re now in the heavy road-trip season :-(

I’ll post if I actually hear from the NCA rep, but not holding my breath. Dealer can’t help either.

Thank you for the detailed post. Your comments reinforce my thoughts on this. I haven't even received a mailer yet so I'm wondering if they botched that too.

Either way, this has the potential to really hurt Genesis from a brand loyalty perspective. I made that very clear to CS in my communications. I also agree they will right this, eventually, but for the moment, they are getting 1 star....

 

[Ed_S]

I want my "free" NACS adapter from Genesis, but I had already purchased the A2Z NACS adapter for our other EV (PS2) as Volvo/Polestar wanted $200 for the adapter, and the A2Z adapter was already highly reviewed and rated, and cost was about $150 at that time, however at least Volvo/Polestar had an adapter that was ready to be delivered.

Thinking about the mess with the Hyundai/Genesis adapter, when you consider that Genesis/Tesla clearly state that only adapters provided by the vehicle's OEM are approved for use with the SuperChargers, then what in the world was Hyundai/Genesis thinking that they did not manufacture enough adapters for owners of Hyundai/Kia/Genesis EV's? It's fairly common knowledge in the EV world that lack of high speed chargers is a significant concern for EV adopters, they have a policy that the NACS adapter must be from the OEM, but you don't think/plan that your EV owners want one? WTF were they thinking.

Still love my car, but as far as I know, they are the first OEM that screwed up adapter release this badly, and they had plenty of time to plan for this, disappointing!

 

[EVsquatch]

I want my "free" NACS adapter from Genesis, but I had already purchased the A2Z NACS adapter for our other EV (PS2) as Volvo/Polestar wanted $200 for the adapter, and the A2Z adapter was already highly reviewed and rated, and cost was about $150 at that time, however at least Volvo/Polestar had an adapter that was ready to be delivered.

Thinking about the mess with the Hyundai/Genesis adapter, when you consider that Genesis/Tesla clearly state that only adapters provided by the vehicle's OEM are approved for use with the SuperChargers, then what in the world was Hyundai/Genesis thinking that they did not manufacture enough adapters for owners of Hyundai/Kia/Genesis EV's? It's fairly common knowledge in the EV world that lack of high speed chargers is a significant concern for EV adopters, they have a policy that the NACS adapter must be from the OEM, but you don't think/plan that your EV owners want one? WTF were they thinking.

Still love my car, but as far as I know, they are the first OEM that screwed up adapter release this badly, and they had plenty of time to plan for this, disappointing!

Still love the car. Still have been having a good experience with EA. Over the last year, I've saved $2K using EA via the free charging program and I still have 2 years left. Not in a hurry to use Tesla. My Ford OEM adapter that I purchased is still my failsafe should I need the Tesla network but we are all owed a Genesis adapter. It is the principle behind it. Genesis needs to fix this.

 

[Sunshine Daydream]

Thank you for the detailed post. Your comments reinforce my thoughts on this. I haven't even received a mailer yet so I'm wondering if they botched that too.

Either way, this has the potential to really hurt Genesis from a brand loyalty perspective. I made that very clear to CS in my communications. I also agree they will right this, eventually, but for the moment, they are getting 1 star....

Thanks also to Kassey22000.

To the brand loyalty comment by EVsquatch, I am baffled why the Genesis customer service experience is so awful. I spoke with a rep on Monday re: the awol emails for the adapter, received a case number verbally. Nice person but the rep obviously was not given on-point info to meaningfully address my questions and concerns.

Thought I would receive by email a copy of the case number and issue. Pretty standard procedure. Nope.

A few mins ago (72 hours after the call to cust svc), I “updated” my case (screen caps of my communications preferences settings, just in case) using the customer contact webpage, and this time received a confirmation with case number (but no issues summary). Hey, they DO have my email after all!

Genesis is pissing away their goodwill here, and over what? The cost of the entire adapter program is probably not even a rounding error on their sales and marketing budget…

 

[EVsquatch]

Thanks also to Kassey22000.

To the brand loyalty comment by EVsquatch, I am baffled why the Genesis customer service experience is so awful. I spoke with a rep on Monday re: the awol emails for the adapter, received a case number verbally. Nice person but the rep obviously was not given on-point info to meaningfully address my questions and concerns.

Thought I would receive by email a copy of the case number and issue. Pretty standard procedure. Nope.

A few mins ago (72 hours after the call to cust svc), I “updated” my case (screen caps of my communications preferences settings, just in case) using the customer contact webpage, and this time received a confirmation with case number (but no issues summary). Hey, they DO have my email after all!

Genesis is pissing away their goodwill here, and over what? The cost of the entire adapter program is probably not even a rounding error on their sales and marketing budget…

This, exactly. Well said.

 

[Zcd1]

While there’s no doubt this has been a cluster ****, not sure an AWOL $300 adapter (which was never part of the vast majority of owners’ purchase decisions in the first place) rates writing off an entire vehicle or brand…

Even the time I’ve spent following up on it thus far is perilously close to being worth more than the adapter or aggravation…

As always, YMMV.

 

[icdedppl]

I received a call today from Genesis Customer Care from the same person I spoke with last week who assured me that she could see that I was properly opted into emails. She called to inform me that in spite of what she saw when we spoke last week, I am NOT properly opted in but with my permission they can correct it and I will receive the email on Monday.

The thing is, I contacted them on May 5th with my concerns about how my information is reflected in their system. They replied with:

We have confirmed you are enrolled properly, and your account only shows your GV60. At this time, your redemption email is still in the process of being sent. Emails are being sent in batches on a daily basis through May 30, 2025. Please keep an eye out for an email sent to the address linked to your MyGenesis account with the subject line: “A Gift 4U: Complimentary Charging Adapter.” We sincerely appreciate your patience as we work to distribute these communications.

So, which is it? Their online system is really broken. Or, at the least, my profile is broken.

I called monday and they checked and said that I should have gotten the email and my online information was correct and I was properly opted in. She said that she would send that info on and that I should be getting the email soon (probably Monday). I have been opted into everything since this whole campaign began. I have two GV60s, and that very same day, one of them threw a BMS error with a DTC of P1AA700 which looks like it means that the voltage differences in some of the HV battery cells are too far apart. After looking this up I've pretty much determined that it needs a new HV battery and that'll probably take months. Since they will seem to have the car for a long time, I told them to also replace the console display that takes a long time to come on in the winter when it's cold and fix the overactive parking sensors that go off randomly while I'm just sitting there waiting for the car in front of me.

So on Wednesday, they call me back and claim I was opted into everything except email, despite what they had said before and the fact that I do get emails from them. They asked for my permission for them to opt me in and I said sure if that'll get me the email for the adapter. My opinion now is that someone screwed up this whole thing, and they're "claiming" that people weren't opted in because they're covering someone's ass.

I'm at the point where I probably should just get a buyback as I'd have no problem invoking the lemon law. My issue is that is that I can't really get a new one that has any kind of decent color (to me) as it seems that everyone at Genesis who decides colors has no sense of fun and that the only colors that US people want are black, white, and variations of that. They probably took the guy who came up with Sao Paolo Lime and Humana Mint and sent him to North Korea to work as slave labor. Black, white, and an occasional gray are the only colors within a light year of me (there is one red, but it has a white interior which I don't particularly like). So now my wife drives my GV60 and I am relegated to our ICE car. Perhaps I'll do the buyback and then wait until the Magma comes out and I can get one in hero orange (they'll probably only sell Magma's in the US in black or white -- sigh)

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[ideutsch]

To pile on to the “Genesis can’t figure out customer support” issue, I spoke to Genesis customer relations today about not receiving an email about an adapter as a follow up to my call on Monday this week. Turns out, a case was never created for my first call and they still have no answer regarding a resolution.

Again, it comes down to the principle of the matter. Even Stellantis (which I’d never buy from again) was more responsive to customer issues, which is a low bar.

 

[ELNJ]

I'm at the point where I probably should just get a buyback as I'd have no problem invoking the lemon law. My issue is that is that I can't really get a new one that has any kind of decent color (to me) as it seems that everyone at Genesis who decides colors has no sense of fun and that the only colors that US people want are black, white, and variations of that. They probably took the guy who came up with Sao Paolo Lime and Humana Mint and sent him to North Korea to work as slave labor. Black, white, and an occasional gray are the only colors within a light year of me (there is one red, but it has a white interior which I don't particularly like). So now my wife drives my GV60 and I am relegated to our ICE car. Perhaps I'll do the buyback and then wait until the Magma comes out and I can get one in hero orange (they'll probably only sell Magma's in the US in black or white -- sigh)

Off-topic for the original thread, but I was struck by this as we’ve been car shopping. Finally found a used red GV60P with black interior in North Carolina and bought it sight-unseen since it was very low mileage and the dealer was responsive. So many black, white, and grey cars out there… (And lots of white interiors too.)

 

[Kassey22000]

After finally talking with a manager in the National Consumer Affairs department for Gen US today, I was told that they currently have NO way to bypass the process (BS!!), but he would explore options and get back to me in a few days (sure).
My read as some have posted:
1. Hyundai is running this whole show for all 3 makes.
2. They built a faulty-from-the-start campaign that may have lead them to believe many folks just weren’t interested in the adapter early on.
3. Gen got left last b/c they are basically considered the low volume step-child at Hyundai America and is probably underfunded/resourced depending on the shirts in South Korea to direct almost all programs/campaigns/inventory/etc.
4. Dealers maybe helpful, but not really as they will have to fight with GMA to get the adapters reimbursed or they just take a margin hit.
5. Obfuscation, delays, deferrals, carousel of “wait some more, we’ll get back to you someday”, and press silence, goes to a deeper problem within the mothership and the Genesis offspring. Someone high up is probably defending their territory and probably embarrassed about the dong-up.
6. Given the manufacture date of 2024 as some have pointed out, this should have never happened even if you postulate that the special genesis branded pouch took awhile to produce.
7. One give-away is that this supposed senior manager in the Nat Consumer Affairs dept had pretty much NO idea what happend or what to do about it and needs several days to inquire is a sign of a company/division which has NO autonomy, authority, or local control. That’s a very bad sign indeed. These divisions need to be quick and flexible and not have to ask the mothership every single time there is a pressing issue.

I have a feeling this will all get righted eventually (too much negative exposure if not), but it would have been appropriate that when they launched this announcement Q4 2024 they would have thought it through as we’re now in the heavy road-trip season :-(

I’ll post if I actually hear from the NCA rep, but not holding my breath. Dealer can’t help either.

Follow-up:
Of course the promised to follow-up by COB today was just another in a long list of broken/false promises from this terribly run division in the last 2.5 years of ownership! The email and call never came from the Natl. Gen. Consumer Affairs Specialist.
Again, this is no longer about the frig’n promised adapter, this is about a company with total contempt for its customers and little regard for the brand. They don’t deserve our business ever again. If Lexus and BMW EVs weren’t so tragic looking, I’d have one now. Took a chance on Genesis, and again and again they failed to uphold their end of the bargain.
Better luck to the rest of you.

 

[EVsquatch]

Off-topic for the original thread, but I was struck by this as we’ve been car shopping. Finally found a used red GV60P with black interior in North Carolina and bought it sight-unseen since it was very low mileage and the dealer was responsive. So many black, white, and grey cars out there… (And lots of white interiors too.)

Congrats on the find!

 

[EVsquatch]

Follow-up:
Of course the promised to follow-up by COB today was just another in a long list of broken/false promises from this terribly run division in the last 2.5 years of ownership! The email and call never came from the Natl. Gen. Consumer Affairs Specialist.
Again, this is no longer about the frig’n promised adapter, this is about a company with total contempt for its customers and little regard for the brand. They don’t deserve our business ever again. If Lexus and BMW EVs weren’t so tragic looking, I’d have one now. Took a chance on Genesis, and again and again they failed to uphold their end of the bargain.
Better luck to the rest of you.

There seems to be a lot of ineptitude behind the people that are driving this campaign. Not an encouraging sign.

My suspicion is that they are trying to figure out their messaging and a plan for addressing the botched campaign. Doesn't excuse them for not following up in the promised timeline.

I have yet to even receive the mailer that others have received.

 

[DS9]

I called monday and they checked and said that I should have gotten the email and my online information was correct and I was properly opted in. She said that she would send that info on and that I should be getting the email soon (probably Monday). I have been opted into everything since this whole campaign began. I have two GV60s, and that very same day, one of them threw a BMS error with a DTC of P1AA700 which looks like it means that the voltage differences in some of the HV battery cells are too far apart. After looking this up I've pretty much determined that it needs a new HV battery and that'll probably take months. Since they will seem to have the car for a long time, I told them to also replace the console display that takes a long time to come on in the winter when it's cold and fix the overactive parking sensors that go off randomly while I'm just sitting there waiting for the car in front of me.

So on Wednesday, they call me back and claim I was opted into everything except email, despite what they had said before and the fact that I do get emails from them. They asked for my permission for them to opt me in and I said sure if that'll get me the email for the adapter. My opinion now is that someone screwed up this whole thing, and they're "claiming" that people weren't opted in because they're covering someone's ass.

I'm at the point where I probably should just get a buyback as I'd have no problem invoking the lemon law. My issue is that is that I can't really get a new one that has any kind of decent color (to me) as it seems that everyone at Genesis who decides colors has no sense of fun and that the only colors that US people want are black, white, and variations of that. They probably took the guy who came up with Sao Paolo Lime and Humana Mint and sent him to North Korea to work as slave labor. Black, white, and an occasional gray are the only colors within a light year of me (there is one red, but it has a white interior which I don't particularly like). So now my wife drives my GV60 and I am relegated to our ICE car. Perhaps I'll do the buyback and then wait until the Magma comes out and I can get one in hero orange (they'll probably only sell Magma's in the US in black or white -- sigh)

My wife had a similar dilemma last year. Since Genesis discontinued the atacama copper she was hesitant to do a collateral swap. However her experience with the buy back process was so bad she decided to leave the brand altogether.

 

[DS9]

Follow-up:
Of course the promised to follow-up by COB today was just another in a long list of broken/false promises from this terribly run division in the last 2.5 years of ownership! The email and call never came from the Natl. Gen. Consumer Affairs Specialist.
Again, this is no longer about the frig’n promised adapter, this is about a company with total contempt for its customers and little regard for the brand. They don’t deserve our business ever again. If Lexus and BMW EVs weren’t so tragic looking, I’d have one now. Took a chance on Genesis, and again and again they failed to uphold their end of the bargain.
Better luck to the rest of you.

Genesis wants to compete with the likes of MB, BMW, Audi and Lexus but their dealer network and customer service aren't up to par. Looking at the prices of new models they no longer have a differentiated pricing strategy. I have 14 months left on my lease and they have not given me a compelling reason to lease another.

 

[ideutsch]

Follow-up:
Of course the promised to follow-up by COB today was just another in a long list of broken/false promises from this terribly run division in the last 2.5 years of ownership! The email and call never came from the Natl. Gen. Consumer Affairs Specialist.
Again, this is no longer about the frig’n promised adapter, this is about a company with total contempt for its customers and little regard for the brand. They don’t deserve our business ever again. If Lexus and BMW EVs weren’t so tragic looking, I’d have one now. Took a chance on Genesis, and again and again they failed to uphold their end of the bargain.
Better luck to the rest of you.

If Lexus had a similar offering, I’d swap immediately. As far as I’m concerned, Hyundai/Genesis just has the best EV platform at the moment. The RZ is just too big and too slow.

 

[steveinarizona]

Genesis wants to compete with the likes of MB, BMW, Audi and Lexus but their dealer network and customer service aren't up to par. Looking at the prices of new models they no longer have a differentiated pricing strategy. I have 14 months left on my lease and they have not given me a compelling reason to lease another.

I see you are driving an electrfied G80. There are now several viable alternatives to that vehicle. There is, of course, the Lucid Air, the BMW i5, the Mercedes EQE, etc. On the other hand, I have a GV60P and the only approximately equivalent to that is the Porsche Electrified Macan which, once optioned, is way more expensive than the GV60P. So the unicorn like GV60P will remain my vehicle of choice, at least for now.

I had an electrified G80 as a loaner for several weeks. It rode fine but my problem with it was the tiny trunk (presumably caused by the battery pack). In my mind the electrified G80 is a cruiser. It is not a performance sedan like a Porsche Taycan or Audi GT but a highway eater comfortable for long trips. But for that, one needs a large trunk and the Electrified G80 didn't have that. Compare that to the trunk of a Lucid Air.

Of all the alternatives, the one that would tempt me the most is the Lucid Air. In its "Pure" form it is price competitive with the Electrified G80. The downside is the software is still a bit of an in process product but the car drives extremely well and has a large Frunk and a large Trunk. I do see that there is a Lucid Service Center in Charlotte if you do have any problems that can't be handled by a remote servicer. If that doesn't work for you, I would go for the BMW i5.

Good luck.

 

[EVsquatch]

If Lexus had a similar offering, I’d swap immediately. As far as I’m concerned, Hyundai/Genesis just has the best EV platform at the moment. The RZ is just too big and too slow.

Agree 100%. Part of what attracted me to Genesis was the platform. After leasing EVs since 2015 I was ready to purchase and not worry about mileage and basically make mods to the vehicle I wouldn't otherwise do to a lease. The platform, including the 800v architecture, charing speed, V2L, and OTAs so that the vehicle has the potential to get better over time put the GV60 over the edge for me. That and the strong warranty coverage.