Genesis Free NACS Adapter Thread: Post Your Updates

[Kassey22000]

I received the same email today.

Same - I’ll believe it when I see the tracking number.

 

[DS9]

I got this second email a couple of hours ago.

View attachment 62283

I got this email also - it only took a week.

 

[hisuida]

I'm thinking this second email also gets sent in batches.. LOL

 

[pippa]

still no email here. they called me about a week ago to thank me for my patience, so maybe i'll wait until friday to call again.

 

[brucek]

I confirmed my email address last Monday, and today I got the email that my Shipping is confirmed. I guess they will send tracking next.

 

[EVsquatch]

still no email here. they called me about a week ago to thank me for my patience, so maybe i'll wait until friday to call again.

You can always email - that is the route I went. Good luck and keep us posted.

 

[Phxcookie]

This is a case study for how a Brand can completely ruin itself by offering something for free to its customers and then completely botching the execution of that promise.
There is either a severe disconnect between Marketing & Promotions and the operations side of the business or this is perhaps how this Korean company thinks business is done in their own market so it's okay to annoy their customer base. If they had a unique and exceptional product it might make sense, but all they have here is warmed over, dressed up Hyundai, and there are several very comparable competitors in their market. I don't expect anything for free, but if the company offers it and makes a big deal of the announcement offering it, they should follow through, otherwise they wind up with segment of their customers deciding to go in another direction for their next vehicle.
I'm in the technology business so I understand how easy it is to send out a mass email. There are also several very competent fulfillment companies who could quite easily handle the distribution of the product. Clearly Hyundai didn't mange this process at all and I suspect that they simply don't have enough adapters on hand to meet the demand that their promise created. What a waste.

 

[Zcd1]

This is a case study for how a Brand can completely ruin itself…

So in your view, the botched rollout of a free adapter that you were never promised before you bought the car “completely ruins” a brand/company?!?

Ya think maybe you’re employing a bit of excess hyperbole (redundancy intended) there?!?

 

[vexige]

Ppl who pay $50-70K for a car become so melodramatic because of $300 adapter, which was never promised, is a goodwill gesture from Genesis and most will never use/don't need to begin with... Act like a (spoiled) 5 yo, whose gift was delayed, kicking their legs in the air and screaming I want it NOW!!! Cupped letters and countless exclamation signs... Countless detailed accounts of interactions with Concierge, which have zero value... Threats and (dire) predictions about the brand... 32 pages!

 

[Grayson]

I got 2 different dates after corresponding with them 2x. One said 6/20/25 and one said 6/30/25.

"Thank you for contacting Genesis Customer Care in regard to the complimentary NACS adapter redemption.

At this time, your redemption email is still in the process of being sent. We ask that you go to your MyGenesis account and ensure you are opted in for Email Communication by June 20, 2025 at 5pm PST. Without this preference selected, you will not get the email. Please keep an eye out for an email sent to the address linked to your MyGenesis account with the subject line: “A Gift from Genesis: DC FAST CHARGING ADAPTER.” We sincerely appreciate your patience as we work to distribute these communications.

If you are unsure how to update your preferences in MyGenesis, please follow the steps below:

Step 1: Once you log in to your MyGenesis account, click "My Account" from the top menu options.
Step 2: Click the "My Preferences" tab.
Step 3: Under the "Communication Preferences" section, click on "Edit" to update varying levels of communication preferences. Please make sure "Email" is selected and "Unsubscribe from All Communications" is unchecked.

If you have additional questions or concerns, please contact us at the phone number listed below and reference case number XXXXXXXX.

Thank you for being a valued member of our Genesis family.

Respectfully,

Genesis Customer Care"


I then e-mailed to have them confirm that my settings were already correct and they said this:

"Thank you for contacting Genesis Customer Care in regard to the complimentary NACS adapter redemption.

We have reviewed your account and determined that you have opted in for email communications. At this time, your redemption email is still in the process of being sent.

We’re happy to share that all eligible Genesis owners who did not receive their redemption email by May 31st will be receiving it by end of June 30th. Rest assured, our team is diligently working to ensure all remaining emails are sent out as quickly as possible.
We kindly ask for your continued patience, and we’re confident this final batch of communications will provide the information you need to complete your redemption process.

If you have additional questions or concerns, please contact us at the phone number listed below and reference case number XXXXXXXX.

Thank you for being a valued member of our Genesis family.

______________________________

Help support this site so it can continue supporting you!

 

[skiingj]

I think most people are upset with the constant moving of goal posts. It was end of April, then May. Many of us opened tickets weeks ago and were told someone would get back in a couple days which never happened. When reaching back out were told another couple days. Then it moved to 10-12 days, then 10-12 business days. The 10-12 days past over a week ago and today I was told “You will definitely receive the email by end of June”. I hope that is correct but I have little faith.

If people didn’t contact Genesis we probably would have been forgotten about. Just think of all the owners who have no idea a complimentary adapter is available and probably will never get one.

I love the car but customer service with the two dealers I have used and the months of “You will definitely receive the email by…” is very disappointing. The car rocks and so far has mostly been maintenance free which I am grateful for. I have only one dealer near me and they suck, which is why I would not buy another Genesis until a new dealer opened in my area which is doubtful.

 

[Kassey22000]

Ppl who pay $50-70K for a car become so melodramatic because of $300 adapter, which was never promised, is a goodwill gesture from Genesis and most will never use/don't need to begin with... Act like a (spoiled) 5 yo, whose gift was delayed, kicking their legs in the air and screaming I want it NOW!!! Cupped letters and countless exclamation signs... Countless detailed accounts of interactions with Concierge, which have zero value... Threats and (dire) predictions about the brand... 32 page

You can defend the company without insulting the contributors on this forum. If you don’t like the complaints, then don’t read them. IMHO, whining about others whining is counter productive. For so many of us, the adapter campaign debacle is just one of many issues over the ownership period (happy to provide an extensive list).

Enjoy the ride.

 

[Phxcookie]

So in your view, the botched rollout of a free adapter that you were never promised before you bought the car “completely ruins” a brand/company?!?

Ya think maybe you’re employing a bit of excess hyperbole (redundancy intended) there?!?

Consumers are fickle. When you promise something and don't deliver they are annoyed at best or somewhat more than that. Genesis is a fledgling luxury brand trying to compete against many other well established and liked brands. Piss off their customers by making promises they can't keep and the likelihood that they lose those customers is quite high, especially when there are very suitable and comparable alternatives. So no, no hyperbole in my comments. In my 40 years of brand marketing experience, I believe that little things like not delivering on a promise are the straw that finally breaks the camel's back. Genesis has a spotty history in the US, with sub par dealers and an inordinate amount of recalls and buybacks. You'd think that a PR exercise like giving away something for free would be better managed. The fallout will be significant.

 

[vexige]

You can defend the company without insulting the contributors on this forum. If you don’t like the complaints, then don’t read them. IMHO, whining about others whining is counter productive. For so many of us, the adapter campaign debacle is just one of many issues over the ownership period (happy to provide an extensive list).

Enjoy the ride.

Read again. I'm not defending the company I am (unpleasantly) surprised by the attitude of some adults here...
As to whining, at some point after reading your posts, I was on the verge of suggesting to the community to start GoFundMe campaign to purchase an adapter for you; IMHO you're exhibiting unhealthy behavior (almost kidding), because of a gift you didn't receive on time.
Frankly, if I won't receive that adapter I will be just fine, will you?

 

[Kassey22000]

You seen to keep missing the point. And many of us have pointed it out over and over. IT IS NOT JUST THE ADAPTER! It’s years of frustration with this brand, their so called customer service (and escalation team), their dealers, parts department +++. It’s cumulative, not incidental. And YES for many of us who take road-trips with our great cars, we wanted to have the extra option of the Tesla Adapter. Had it been never promised, most of us would have just purchased it, but it’s not a gift if it’s never given. The continued over-promising while under-delivering gets old fast especially when the CS and escalation teams seem to have no solution or support. It’s never been just this incident.

If you’re happy with your total Genesis experience, by all means start a new post about it for all to view if they wish.
Great car, poorly run company.

 

[vexige]

You seen ti keep missing the point. And many of us have pointed it out over and over. IT IS NOT JUST THE ADAPTER! It’s years of frustration with this brand, their so called customer service (and escalation team), their dealers, parts department +++. It’s cumulative, not incidental. And YES for many of us who take road-trips with our great cars wanted to have the extra option of the Tesla Adapter. Had it been never promised, most of us would have just purchased it, but it’s not a gift if it’s never given. The continued over-promising while under-delivering gets old fast especially when the CS and escalation teams seem to have no solution or support. It’s never been just this incident.

If you’re happy with your total Genesis experience, by all means start a new post about it for all to view if they wish.
Great car, poorly run company.

I don't miss anything. I own the car for almost 3 years and have had my share of frustrations, which i addressed (you can check my posts) and each one was resolved to my satisfaction...
I simply don't sweat the small stuff. This is small in my view
I also try to avoid demagoguery, caps and bold, words "us" "community " when trying to prove the point... I am sorry if you feel insulted... It could be my cultural background, but I feel strongly that exhibiting some class and restraint in this particular situation will go far...

 

[Phxcookie]

I don't miss anything. I own the car for almost 3 years and have had my share of frustrations, which i addressed (you can check my posts) and each one was resolved to my satisfaction...
I simply don't sweat the small stuff. This is small in my view
I also try to avoid demagoguery, caps and bold, words "us" "community " when trying to prove the point... I am sorry if you feel insulted... It could be my cultural background, but I feel strongly that exhibiting some class and restraint in this particular situation will go far...

Are you new to forums? It certainly would appear so. This exactly the type of issue that gets discussed here and in detail.
You seem to very blasé about just how bad Genesis has been in trying to develop a Lexus level image but obviously driven by a Hyundai mindset.
As many have said, the car is really good, the company sucks. They deserve all the rancor that is being directed their way.

 

[vexige]

Are you new to forums? It certainly would appear so. This exactly the type of issue that gets discussed here and in detail.
You seem to very blasé about just how bad Genesis has been in trying to develop a Lexus level image but obviously driven by a Hyundai mindset.
As many have said, the car is really good, the company sucks. They deserve all the rancor that is being directed their way.

Why won't you check my profile, I've been on this forum longer than you... So I don't think you are in a position to tell me how bad the Genesis has been...
I have my first hand experience with that.
But I would rather spend my energy on defective drive shafts or head unit, or the missing/broken lug nut after service, or the overheating charge port than make a scene that I didn't get yet my free/good will adapter. See the difference?
The delay in delivery of a free adapter won't bring Genesis brand down, however bad service, high amount of recalls not addressed properly and on time (they had to replace my drive shafts three times!) will affect their reputation. Honestly I feel funny explaining that, should be obvious, no?

 

[Phxcookie]

Why won't you check my profile, I've been on this forum longer than you... So I don't think you are in a position to tell me how bad the Genesis has been...
I have my first hand experience with that.
But I would rather spend my energy on defective drive shafts or head unit, or the missing/broken lug nut after service, or the overheating charge port than make a scene that I didn't get yet my free/good will adapter. See the difference?
The delay in delivery of a free adapter won't bring Genesis brand down, however bad service, high amount of recalls not addressed properly and on time (they had to replace my drive shafts three times!) will affect their reputation. Honestly I feel funny explaining that, should be obvious, no?

You don't get it, do you? And who are you to tell me what I can or cannot tell you? Nobody in my world, that's for sure.
It's not the free but as yet non-existent adapter - it's the latest in a series of really poor decisions from Genesis in how they value their customers. The thing that finally turns people away from the brand doesn't have to be anything big. Just one little thing, on top of all of the other issues they have inflicted on their customers, will tip the balance. I love the car, enough to purchase a second GV60 after I went through a frustrating experience that culminated in a Lemon Law case to force Genesis to repurchase my unfixable first GV60.
But it appears as if they simply are never going to be the Lexus competitor they seek to be. Their customer service is abysmal, non existent. Their phones lines are handled by people spouting platitudes, not solutions. It's impossible to reach anyone in management. They hide behind voice mail systems and they cannot or will not give definitive answers. They are the antithesis of a customer service oriented company.
I'm certain that when this current GV60 lease is up, the replacement won't be a Genesis.

 

[vexige]

But it appears as if they simply are never going to be the Lexus competitor they seek to be. Their customer service is abysmal, non existent. Their phones lines are handled by people spouting platitudes, not solutions. It's impossible to reach anyone in management. They hide behind voice mail systems and they cannot or will not give definitive answers. They are the antithesis of a customer service oriented company.
I'm certain that when this current GV60 lease is up, the replacement won't be a Genesis.

Exactly! If things are as bad as you so eloquently put it, why bother? Anyway, this discussion is futile, I'll post when my adapter arrives.