Genesis Free NACS Adapter Thread: Post Your Updates

[EVsquatch]

9 days to go until the self-imposed deadline to get emails out to owners and still crickets from Genesis. Anyone get an email this week? I'm a little concerned that the cadence of emails has slowed down (at least in our little sample size here in the forum).

Personally, if I don't get anything by the middle of next week, I'm reaching out to Genesis and asking them to manually send me the dang email.

 

[skiingj]

Still waiting. I am in contact with Genesis Corp about my rear mat fiasco, it was escalated to a higher level a couple weeks ago and I plan to ask him next week what he knows.

 

[Artie Shane]

I received two emails today. One for my GV60, and one for my Kona EV.
They said...

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

 

[Gottogofast]

9 days to go until the self-imposed deadline to get emails out to owners and still crickets from Genesis. Anyone get an email this week? I'm a little concerned that the cadence of emails has slowed down (at least in our little sample size here in the forum).

Personally, if I don't get anything by the middle of next week, I'm reaching out to Genesis and asking them to manually send me the dang email.

Nothing here either and I have the GV70. I would love to get it before I leave on my trip late next month.

 

[Jamas]

9 days to go until the self-imposed deadline to get emails out to owners and still crickets from Genesis. Anyone get an email this week? I'm a little concerned that the cadence of emails has slowed down (at least in our little sample size here in the forum).

Personally, if I don't get anything by the middle of next week, I'm reaching out to Genesis and asking them to manually send me the dang email.

I haven’t gotten the email yet. I sent an email to Client Care last week and all they did was respond with the original press release.

 

[xfm]

I received two emails today. One for my GV60, and one for my Kona EV.
They said...

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I got the same email.

 

[EVsquatch]

Artie Shane said:
I received two emails today. One for my GV60, and one for my Kona EV.
They said...

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.
I got the same email.

Thanks for posting. Interesting that they indicate there may be a delay in getting the adapter due to demand. Aren't they completely controlling demand based on when they send out the emails to confirming shipping info?

Its not like we have a way to communicate demand outside of this process that they are entirely in control of.

 

[Artie Shane]

Thanks for posting. Interesting that they indicate there may be a delay in getting the adapter due to demand. Aren't they completely controlling demand based on when they send out the emails to confirming shipping info?

Its not like we have a way to communicate demand outside of this process that they are entirely in control of.

Yeah, that's why I posted this. Interesting, indeed.

 

[brucek]

9 days to go until the self-imposed deadline to get emails out to owners and still crickets from Genesis. Anyone get an email this week? I'm a little concerned that the cadence of emails has slowed down (at least in our little sample size here in the forum).

Personally, if I don't get anything by the middle of next week, I'm reaching out to Genesis and asking them to manually send me the dang email.

I, too, am still waiting. Luckily, I do not have any rush needs. But if you reach out, I will be curious to hear what you hear back.

 

[EVsquatch]

I, too, am still waiting. Luckily, I do not have any rush needs. But if you reach out, I will be curious to hear what you hear back.

Will definitely update here when I do.

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[Kassey22000]

Nope not a peep and it’s really the end of May in a couple of days. GMA’s communication skills are so terrible whether it’s this campaign started last year, or OTA/Nav updates, recalls, service information, +++ Sure the adapter is free but the frustration of being treated like mushrooms (kept in the dark and fed BS) just takes the shine off the whole ownership experience. Sure isn’t anything like Lexus, BMW, Benz, even Acura does a better job in my experience. We really wanted this for our road-trip just as a back up.
Thanks to the rest of you for keeping this post refreshed with your experience on getting the emails and adapters. Enjoy the ride!

 

[pippa]

appreciate everyone posting their experiences, glad some of you are getting emails (and actual chargers).
2023 advanced, still waiting on an email...and the month is nearly over. i'm wondering if it's worth sending a note to genesis or if patience is still the way to go here. a bit bummed.

 

[Lexigen]

I received two emails today. One for my GV60, and one for my Kona EV.
They said...

​

Thank you for registering to receive your complimentary DC fast charging adapter. Your information has been confirmed, and your order is being processed. Once your order is shipped, you’ll receive another email with a tracking number and link to follow its progress. There may be a delay in receiving the adapter based on demand.

We hope you enjoy your complimentary DC fast charging adapter.

​

I received the same email also on Thursday 5/22. The initial email from Genesis asking me to confirm my info was on Tuesday 5/13.

 

[Jqh797]

appreciate everyone posting their experiences, glad some of you are getting emails (and actual chargers).
2023 advanced, still waiting on an email...and the month is nearly over. i'm wondering if it's worth sending a note to genesis or if patience is still the way to go here. a bit bummed.

I contacted them yesterday because I also have a 2023 advance and have not received any communications. I was told to wait until Friday and call back if I still haven’t received anything.

 

[EVsquatch]

I contacted them yesterday because I also have a 2023 advance and have not received any communications. I was told to wait until Friday and call back if I still haven’t received anything.

I got the same response after calling them today. Really irritating that they are forcing us to go down to the wire. The execution of this campaign has not been acceptable in my view and I provided that feedback to them. I would encourage everyone to reach out to Genesis CS and offer feedback if you haven't been happy with the way they have handled this. They won't change if they don't have data points/feedback to respond to.

 

[EVsquatch]

appreciate everyone posting their experiences, glad some of you are getting emails (and actual chargers).
2023 advanced, still waiting on an email...and the month is nearly over. i'm wondering if it's worth sending a note to genesis or if patience is still the way to go here. a bit bummed.

You aren't the only one pippa. Many of us are still waiting. I would encourage reaching out if only to provide feedback to Genesis about how displeased you have been about how this campaign has been handled.

 

[brucek]

You aren't the only one pippa. Many of us are still waiting. I would encourage reaching out only to provide feedback to Genesis about how displeased you have been about how this campaign has been handled.

Did you figure out where is best to reach out to?

 

[Jamas]

I got the same response after calling them today. Really irritating that they are forcing us to go down to the wire. The execution of this campaign has not been acceptable in my view and I provided that feedback to them. I would encourage everyone to reach out to Genesis CS and offer feedback if you haven't been happy with the way they have handled this. They won't change if they don't have data points/feedback to respond to.

Still can’t figure out why they worked backwards. We were one of the first to buy the car and yet we have to wait last in line for the free adapter.

 

[Cabbage]

I got the same response after calling them today. Really irritating that they are forcing us to go down to the wire. The execution of this campaign has not been acceptable in my view and I provided that feedback to them. I would encourage everyone to reach out to Genesis CS and offer feedback if you haven't been happy with the way they have handled this. They won't change if they don't have data points/feedback to respond to.

Hate to say it, but if there is a deadline, somebody will be last. As long as they meet the deadline then they have fulfilled their promise. Sucks that it's you though. I wouldn't be buying any lottery tickets if I were you.

 

[Kassey22000]

There are MANY of us who are stuck at the end of the line. Even Ioniq 5 and EV 6 customers were way ahead of us (great LUXARY car branding Genesis!). That and the original communication was that we would know by 1st quarter then April 7th, now end-of-May. It’s just stupid, poorly run, and bad for the brand period!