Genesis Free NACS Adapter Thread: Post Your Updates

[Sunshine Daydream]

A miracle!

And accompanied by a Genesis-branded warning about toxics /s

 

[hisuida]

Updating to state that my charger arrived today as well - tracking never worked from the email though :/

 

[gknyce]

Hell hath frozen over! Never got a "gift 4 you" email, just my Genesis case, open for weeks... and just now received this!

 

[skiingj]

My case is almost two months old and nothing. SMH

 

[gknyce]

My case is almost two months old and nothing. SMH

I guess I am proof that they are still working through cases...

 

[EVsquatch]

Thanks for your vote of confidence but some of us have never received the "verify you mailing address" email! I have an open case, I have called numerous times. They have confirmed that my contact information is correct. SMH

Same boat as you.

 

[Jqh797]

I just received a tracking email out of the blue. Still never received the original email to sign up for the adapter after multiple calls into the help line. Rumor has it my adapter will arrive this Thursday. Let’s see…

 

[DS9]

Finally got my adapter delivered today. It is quite a bit larger than my A2Z Typhoon Pro.

 

[EVsquatch]

Posting my latest reply from Genesis Customer Service:

Thank you for contacting Genesis Customer Care. We appreciate the opportunity to assist you.

We would like to inform you that you will no longer receive an email with the subject line “FreeGift4U” regarding your complimentary NACS adapter. Instead, the adapter will be automatically shipped to your confirmed mailing address.

It will be shipped within 12 weeks from June 16, 2025. No further action is required on your part.

If you have any additional questions or concerns, please contact us at the number listed below and reference your case number xxxxxxx.

Thank you for being a valued member of the Genesis family.

Respectfully,
Genesis Customer Care
(844) 340-9741
Monday–Friday: 5:00 AM – 5:00 PM Pacific Time
Saturday: 6:30 AM – 3:00 PM Pacific Time
Sunday: Closed
For open campaign information, please visit: www.genesis.com/recall

 

[EVsquatch]

Finally got my adapter delivered today. It is quite a bit larger than my A2Z Typhoon Pro.

Congrats! Can you post a comparison photo?

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[gvjim]

I'm currently out of town but my neighbor picked up a package on my front porch that I think must be the adapter. Does this shipping address match the source that others have received?

 

[HumansAreSuperior]

I'm currently out of town but my neighbor picked up a package on my front porch that I think must be the adapter. Does this shipping address match the source that others have received?

View attachment 62481

Yes, it matches the one from my successful delivery yesterday.

 

[GreyGV60]

Yes, it matches the one from my successful delivery yesterday.

Just an update on the A2Z DC extension cable. I emailed them as to when it will be available for sale. A couple of months ago they hoped by this July. They are now saying by September.

 

[Grayson]

Still no e-mail to confirm nor anything. This is my history with Genesis support:

6/16/25 - Said I'd receive email on 6/30/25

7/1/25 - Said 12 weeks for redemption e-mail.

7/22/25 - Now saying 16 weeks and no redemption e-mail. Just a shipping confirmation e-mail. "We have escalated your request as previously advised. You will receive their complimentary NACS adapter in approximately 16 weeks at the mailing address linked to their MyGenesis account. A redemption email will not be sent, but you should receive a shipping confirmation email."

I asked why the timeline keeps moving back and this is what they said:

"Thank you for contacting Genesis Customer Care. We apologize for the changed timelines.

We have been sending the shipping details to owners constantly; however, we need additional time to make sure none of our owners are left out. We apologized about the delay in the process and appreciate your patience."

 

[Jqh797]

I just received a tracking email out of the blue. Still never received the original email to sign up for the adapter after multiple calls into the help line. Rumor has it my adapter will arrive this Thursday. Let’s see…

Update. It arrived today!!

 

[noremacnova]

For those of you who are just now getting delivery, what is the date code on the unit? I’m curious if these are from a more recent batch.

 

[brucek]

For those of you who are just now getting delivery, what is the date code on the unit? I’m curious if these are from a more recent batch.

I got mine yesterday also. It appears to be a date code of December 18, 2024.

Maybe those who did not get an email yet, see if you can find an email for Tedros and ask him what's going on.

 

[noremacnova]

I got mine yesterday also. It appears to be a date code of December 18, 2024.

That's interesting. My date code was later (Jan 16, 2025), but I received the adapter three weeks ago! This implies that there wasn't a "shortage" or a later production batch to address insufficient inventory.

 

[abh]

Same boat as you.

Same as well. Only silver lining to disappointment that I've heard nothing is that I'm not alone in that boat (if that weren't the case I'd know something was wrong for sure).

 

[GreyGV60]

I just received mine this evening. Production date is 12.12.24.
I compared the construction, weight and feel of the Genesis and A2Z adapter as I have both.
To me they both feel well constructed.
The Genesis adapter weighs 2lb. 9.5 oz. and the A2Z weighs 2.8lbs. So they are very similar in weight.
Personally I like the feel of the A2Z adapter a lot better. To me its feels easier to handle when gripping the adapter and charging.
One other note, the cloth case of the Genesi adapter seems cheap in quality vs. the one from A2Z.
However, free is good. If I did not already have the A2Z adapter, I would have been happy that I received the one form Genesis.