Help: Rear back up camera problems!!

[j6nguyen]

To add my two cents to the thread, I had the black screen problem twice.

First time was back in 2012 when the car was still under warranty and they fixed the problem by changing the camera unit as well as the control module in the trunk.

2nd was last Saturday. I ordered a camera unit alone without control module for 82CDN $ on the internet and replaced it myself. Fixed... My advice is that if you are not under warranty you should stay away from the dealer as they sell this unit for much more than 82CDN$ and they try to sell you the conteol module with it. If you don't feel comfortable doing it yourself, buy the part online and have them change it.

Anyone can fix the module himself if it ends up being needed. It's located on the drover side of the trunk around the back of the fuel door. You just have to remove the finition piece inside the trunk on the left side, remove the 2 nuts holding the module and unplug it.

Enjoy your Genesis 😄

Michael

My car is still under warranty. This is the 4th time it's in the shop. They have a Hyundai master technician trying to fix it as well. I still have 10k miles under the original warranty. Already replaced camera and entire navigation unit.

 

[jag33437]

Has anyone experienced a problem with the rear back up camera display? I have had my vehicle in to two different dealers in the Chicagoland area and they haven't been able to find the glitch. It was an intermittant problem with the display ocassionally getting a garbled picture while backing up. Now there is no picture at all. They have changed the camera and the control module in the trunk with no change. All the other display functions work perfectly. I'm interested if any one has experienced similar problems and what was done to resolve it. Thanks!

I have had intermittent rear camera problems since the car was about a year old. To get the camera to work, we open and then close the trunk hard. that trick will work for a few back ups and then we have to do it again.

What a way to get the camera to work!!

Our key entry has simiar prolems and opening the trunk fixes that also.

 

[jag33437]

I have had intermittent rear camera problems since the car was about a year old. To get the camera to work, we open and then close the trunk hard. that trick will work for a few back ups and then we have to do it again.

What a way to get the camera to work!!

Our key entry has similar problems and opening the trunk fixes that also.

 

[FXscalper]

My car is still under warranty. This is the 4th time it's in the shop. They have a Hyundai master technician trying to fix it as well. I still have 10k miles under the original warranty. Already replaced camera and entire navigation unit.

I'd say probably a short in the wiring between the controle module and the display.

Not sure why they change the head unit of the nav system. Looking in my workshop manual the diagram seems to show that the control unit sends the camera signal directly to the display. But I never took the time to remove the display to check...

In general my hypothesis is that the camera unit is poorly designed to handle north american weather...

Let us know how they solve the problem please.

Michael

 

[FXscalper]

I have had intermittent rear camera problems since the car was about a year old. To get the camera to work, we open and then close the trunk hard. that trick will work for a few back ups and then we have to do it again.


What a way to get the camera to work!!

Our key entry has simiar prolems and opening the trunk fixes that also.

I would check that all the wiring harnesses in the trunk are hooked up properly to start.

In my case this was never an issue and opening closing the trunk never help with the camera/black screen...

Michael

 

[Campo57]

I have had intermittent rear camera problems since the car was about a year old. To get the camera to work, we open and then close the trunk hard. that trick will work for a few back ups and then we have to do it again.

What a way to get the camera to work!!

Our key entry has similar problems and opening the trunk fixes that also.

I had the same problems. Had the dealer replace everything and about a year ago, it started doing the black screen thing again. If I slammed the trunk, it would usually fix it. After a while, that didn't work so I went into the trunk, disconnected the connector, cleaned it with some electrical contact cleaner, put some dielectric grease on it and it's been fine every since then (over a year now).

 

[OneFunGenesis]

sub'd to find later

 

[j6nguyen]

I'd say probably a short in the wiring between the controle module and the display.

Not sure why they change the head unit of the nav system. Looking in my workshop manual the diagram seems to show that the control unit sends the camera signal directly to the display. But I never took the time to remove the display to check...

In general my hypothesis is that the camera unit is poorly designed to handle north american weather...

Let us know how they solve the problem please.

Michael

They ended up replacing the camera again. It happened again, but fixed itself before I could record it on my phone.

 

[FXscalper]

Michael,

Can I please ask where you bought it from?
I need a new camera too for my 2009 MY V8.

I can't believe how cheap you paid for it.

Merci a l'avance

Did you manage to get one as cheap as mine?

I tracked the price of the one I bought and the price jumped like crazy. I bought mine on October 12 for 71.85 +tx and saw the price jump to 318.62 on October 22, then 321.27 on October 24 and now it is 350.35 since October 26. You have no idea how much I regret not buying all the units available at 71.85.

Looks like the cheapest you can get now is around 200 on other sites on the net.

Amazon jumped from the cheapest to the most expensive.

Michael

 

[Terry T]

I had the same problems. Had the dealer replace everything and about a year ago, it started doing the black screen thing again. If I slammed the trunk, it would usually fix it. After a while, that didn't work so I went into the trunk, disconnected the connector, cleaned it with some electrical contact cleaner, put some dielectric grease on it and it's been fine every since then (over a year now).

Can you tell me how to get access to the camera? I took off the trunk liner and see the camera seems to be in a sort of metal box and I can't get at it. Terry T

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[neo]

fixed - lose fiber optic cable at the back of the head unit - $100

Where is it located?

 

[ashantient]

Has anyone experienced a problem with the rear back up camera display? I have had my vehicle in to two different dealers in the Chicagoland area and they haven't been able to find the glitch. It was an intermittant problem with the display ocassionally getting a garbled picture while backing up. Now there is no picture at all. They have changed the camera and the control module in the trunk with no change. All the other display functions work perfectly. I'm interested if any one has experienced similar problems and what was done to resolve it. Thanks!

Hello. My car is currently experiencing that exact problem. When I put the car in reverse it displays the image of lines and directions only. (A toyish generic view w/no actual view.

It's however, no live view at the moment. Is this a recalled error, or a random glitch?

 

[G-934770]

Has anyone experienced a problem with the rear back up camera display? I have had my vehicle in to two different dealers in the Chicagoland area and they haven't been able to find the glitch. It was an intermittant problem with the display ocassionally getting a garbled picture while backing up. Now there is no picture at all. They have changed the camera and the control module in the trunk with no change. All the other display functions work perfectly. I'm interested if any one has experienced similar problems and what was done to resolve it. Thanks!

I have the same problem.with my 2012 R-Spec. Looking for an answer too.

 

[GenesisTJP]

2014 3.8 sedan white - My camera failed at 90,000 miles. Dealer quoted $450! I'm waiting, hoping for a less expensive option.

 

[EdP]

2014 3.8 sedan white - My camera failed at 90,000 miles. Dealer quoted $450! I'm waiting, hoping for a less expensive option.

Doubt your dealer will be having holiday sales on cameras. Is it something you can DIY or have a local shop do? Maybe get what you need from an on-line seller or junk yard.

 

[GenesisTJP]

Thank you. I have reviewed the other threads and I'll start by looking for a loose connection.

 

[MattSue]

Ours failed at 140000. Bought 1 off of ebay $220 Easy to install just tedious taking everything apart and putting back together. You can buy replacement plugs/fasteners at auto parts store.
Good luck

 

[Cdubose]

There was a technical bulletin sent to the dealerships to fix this problem free of charge. Don't know what they did, but an hour and a half later it was fixed. They do not send such info to owners unless the problem occurs. They only contact owners for recalls or (I would think) serious problems.

Do you know/have the technical bulletin to reference? I have to go back to the dealership for this issue as well.

 

[pope66682]

For future reference, used this style camera as a replacement. Needed a little modification to mount, but saved me a couple hundred. $35
Amazon.com: NATIKA Backup/Front View Camera,IP69K Waterproof Great Night Vision HD and Super Wide Angle Metal OEM Style Reverse Rear View Backup Camera for Cars Pickup Trucks SUVs RVs Vans (Black): Car Electronics

 

[Cdubose]

Well now I have a brand new backup camera from dealership for sale. I can't return it because the box is now open. If anyone is in need of a genesis g80 backup camera, let me know. Thank yoy!