How to get a new Genesis with a Lexus customer experience

[Pilot]

Hi all. New to the forum and I’ve fallen in love with the GV80. I know this topic has been discussed before but please bear with me. I’ve read some of the existing threads but still looking for insight.

TLDR
Genesis has every intention of providing a best in class customer experience, but they’re still ironing out the kinks. I'm looking for your experiences and insights, but it seems that in order to help yourself get that experience, keep Genesis Concierge informed of everything that happens and allow them to straighten out any issues you have with the local dealer.

SIDENOTE
Genesis Concierge actually just called me as I was composing this post. Will include those details toward the end of the post.

BACKGROUND
I’m in Northern NJ and I test drove a base 2.5 GV80 on 12/26. I’m waiting to test drive the 3.5, but at the moment my requirements are 3.5 with Prestige package. Leaning toward savile silver with ultramarine blue/dune interior.

I liked the test drive but the power/acceleration from the 2.5 was just adequate and I’m going to want the higher quality nappa leather and Prestige features like noise canceling, soft close doors, 3D cluster, et cetera to put me over the top. I’ve watched every online review and comparison video and I’ve been reading the forums. I’ve been comparing the GLE, X5, RX450, XC90, Aviator, Model X, Model Y and even the Macan and Telluride (but who am I kidding).

The GV80 seems to hit my sweet spot between, style, comfort, features, performance and price. If I were single I’d probably buy a Tesla, but I’m married and my wife hates my ultra-aggressive driving. She also gets bad car sickness. I need a vehicle that is quick but not “sporty”, ultra soft, comfortable ride, and as many auto-driving features as possible (I can’t drive aggressively if the vehicle is driving for me ). I’m pretty sold on the 3.5 Prestige, but for $72k, I need to drive it in person before pulling the trigger.

THE PROBLEM
I’m pretty sure that the GV80 is the vehicle I want, but for $72k, I want a top-notch customer experience, both during purchase and ongoing. I’ve read a lot of mixed reviews and I understand that individual experiences will vary by dealership and even by salesperson/service manager. But Genesis didn’t get off to a good start with me.

I submitted a request on genesis.com to look at a GV80 and quickly got responses both from the local dealership and also Genesis Concierge. I called the dealer and scheduled a test drive. When I showed up at the dealership, the person I had the appointment with was not there, and I was assigned to another random salesperson. The experience was OK, but it was obvious that I knew a lot more about the GV80 than he did. What’s more, at the end, the salesperson went and got the sales manager who began to pressure me into buying one of the base 2.5 GV80s they had on the lot, even though I made it clear from the start that I was not interested in a base trim 2.5. As we left, they told me they’d have 3.5’s in next week and would call me as soon as they arrived for another test drive. That week came and went, and I received no calls. My overall impression is that I’m receiving the Hyundai experience, not the Genesis experience, and that makes me unsure of the purchase.

If anyone has any first hand knowledge of the Genesis/Hyundai/concierge or any other insight, please share!

UPDATE:
As I was typing this, Genesis Concierge called. I had emailed them about 10 minutes prior communicating my poor experience. He read my email, then listened as I recounted my grievances over the phone. I specifically told him that I want a Lexus customer experience if I’m going to purchase this vehicle. He assured me that he understood my problems, apologized for my poor experience, and thanked me for the feedback. He then told me that he would contact the dealer directly and ensure that I receive the customer care that I’m looking for, now and going forward. 5 minutes later, the dealer called me back, apologized, and gave me an update on the 3.5. Apparently they’ve been delayed but he now expects them this coming week and said I’ll be the first to know when they arrive.

 

[Speeder]

Hi all. New to the forum and I’ve fallen in love with the GV80. I know this topic has been discussed before but please bear with me. I’ve read some of the existing threads but still looking for insight.

TLDR
Genesis has every intention of providing a best in class customer experience, but they’re still ironing out the kinks. I'm looking for your experiences and insights, but it seems that in order to help yourself get that experience, keep Genesis Concierge informed of everything that happens and allow them to straighten out any issues you have with the local dealer.

SIDENOTE
Genesis Concierge actually just called me as I was composing this post. Will include those details toward the end of the post.

BACKGROUND
I’m in Northern NJ and I test drove a base 2.5 GV80 on 12/26. I’m waiting to test drive the 3.5, but at the moment my requirements are 3.5 with Prestige package. Leaning toward savile silver with ultramarine blue/dune interior.

I liked the test drive but the power/acceleration from the 2.5 was just adequate and I’m going to want the higher quality nappa leather and Prestige features like noise canceling, soft close doors, 3D cluster, et cetera to put me over the top. I’ve watched every online review and comparison video and I’ve been reading the forums. I’ve been comparing the GLE, X5, RX450, XC90, Aviator, Model X, Model Y and even the Macan and Telluride (but who am I kidding).

The GV80 seems to hit my sweet spot between, style, comfort, features, performance and price. If I were single I’d probably buy a Tesla, but I’m married and my wife hates my ultra-aggressive driving. She also gets bad car sickness. I need a vehicle that is quick but not “sporty”, ultra soft, comfortable ride, and as many auto-driving features as possible (I can’t drive aggressively if the vehicle is driving for me ). I’m pretty sold on the 3.5 Prestige, but for $72k, I need to drive it in person before pulling the trigger.

THE PROBLEM
I’m pretty sure that the GV80 is the vehicle I want, but for $72k, I want a top-notch customer experience, both during purchase and ongoing. I’ve read a lot of mixed reviews and I understand that individual experiences will vary by dealership and even by salesperson/service manager. But Genesis didn’t get off to a good start with me.

I submitted a request on genesis.com to look at a GV80 and quickly got responses both from the local dealership and also Genesis Concierge. I called the dealer and scheduled a test drive. When I showed up at the dealership, the person I had the appointment with was not there, and I was assigned to another random salesperson. The experience was OK, but it was obvious that I knew a lot more about the GV80 than he did. What’s more, at the end, the salesperson went and got the sales manager who began to pressure me into buying one of the base 2.5 GV80s they had on the lot, even though I made it clear from the start that I was not interested in a base trim 2.5. As we left, they told me they’d have 3.5’s in next week and would call me as soon as they arrived for another test drive. That week came and went, and I received no calls. My overall impression is that I’m receiving the Hyundai experience, not the Genesis experience, and that makes me unsure of the purchase.

If anyone has any first hand knowledge of the Genesis/Hyundai/concierge or any other insight, please share!

UPDATE:
As I was typing this, Genesis Concierge called. I had emailed them about 10 minutes prior communicating my poor experience. He read my email, then listened as I recounted my grievances over the phone. I specifically told him that I want a Lexus customer experience if I’m going to purchase this vehicle. He assured me that he understood my problems, apologized for my poor experience, and thanked me for the feedback. He then told me that he would contact the dealer directly and ensure that I receive the customer care that I’m looking for, now and going forward. 5 minutes later, the dealer called me back, apologized, and gave me an update on the 3.5. Apparently they’ve been delayed but he now expects them this coming week and said I’ll be the first to know when they arrive.

My impression is a Hyundai Dealership and Salespeople selling Genesis autos from a spare office in the back. The lot is overstuffed and crowded but not with new Genesis Cars. That was my impression of the 3 Dealerships I visited in the past few days.

Don't know if you can fault the Dealers, Hyundai has cars available for sale and that pays the bills!

 

[Chad86tsi]

Hi all. New to the forum and I’ve fallen in love with the GV80. I know this topic has been discussed before but please bear with me. I’ve read some of the existing threads but still looking for insight.

TLDR
Genesis has every intention of providing a best in class customer experience, but they’re still ironing out the kinks. I'm looking for your experiences and insights, but it seems that in order to help yourself get that experience, keep Genesis Concierge informed of everything that happens and allow them to straighten out any issues you have with the local dealer.

SIDENOTE
Genesis Concierge actually just called me as I was composing this post. Will include those details toward the end of the post.

BACKGROUND
I’m in Northern NJ and I test drove a base 2.5 GV80 on 12/26. I’m waiting to test drive the 3.5, but at the moment my requirements are 3.5 with Prestige package. Leaning toward savile silver with ultramarine blue/dune interior.

I liked the test drive but the power/acceleration from the 2.5 was just adequate and I’m going to want the higher quality nappa leather and Prestige features like noise canceling, soft close doors, 3D cluster, et cetera to put me over the top. I’ve watched every online review and comparison video and I’ve been reading the forums. I’ve been comparing the GLE, X5, RX450, XC90, Aviator, Model X, Model Y and even the Macan and Telluride (but who am I kidding).

The GV80 seems to hit my sweet spot between, style, comfort, features, performance and price. If I were single I’d probably buy a Tesla, but I’m married and my wife hates my ultra-aggressive driving. She also gets bad car sickness. I need a vehicle that is quick but not “sporty”, ultra soft, comfortable ride, and as many auto-driving features as possible (I can’t drive aggressively if the vehicle is driving for me ). I’m pretty sold on the 3.5 Prestige, but for $72k, I need to drive it in person before pulling the trigger.

THE PROBLEM
I’m pretty sure that the GV80 is the vehicle I want, but for $72k, I want a top-notch customer experience, both during purchase and ongoing. I’ve read a lot of mixed reviews and I understand that individual experiences will vary by dealership and even by salesperson/service manager. But Genesis didn’t get off to a good start with me.

I submitted a request on genesis.com to look at a GV80 and quickly got responses both from the local dealership and also Genesis Concierge. I called the dealer and scheduled a test drive. When I showed up at the dealership, the person I had the appointment with was not there, and I was assigned to another random salesperson. The experience was OK, but it was obvious that I knew a lot more about the GV80 than he did. What’s more, at the end, the salesperson went and got the sales manager who began to pressure me into buying one of the base 2.5 GV80s they had on the lot, even though I made it clear from the start that I was not interested in a base trim 2.5. As we left, they told me they’d have 3.5’s in next week and would call me as soon as they arrived for another test drive. That week came and went, and I received no calls. My overall impression is that I’m receiving the Hyundai experience, not the Genesis experience, and that makes me unsure of the purchase.

If anyone has any first hand knowledge of the Genesis/Hyundai/concierge or any other insight, please share!

UPDATE:
As I was typing this, Genesis Concierge called. I had emailed them about 10 minutes prior communicating my poor experience. He read my email, then listened as I recounted my grievances over the phone. I specifically told him that I want a Lexus customer experience if I’m going to purchase this vehicle. He assured me that he understood my problems, apologized for my poor experience, and thanked me for the feedback. He then told me that he would contact the dealer directly and ensure that I receive the customer care that I’m looking for, now and going forward. 5 minutes later, the dealer called me back, apologized, and gave me an update on the 3.5. Apparently they’ve been delayed but he now expects them this coming week and said I’ll be the first to know when they arrive.

Thanks for sharing this experience. I've been on the fence about upgrading for about the last year. I also have a lot of free time at work to surf then net, so I look up dealers and brands, including google reviews. Some of the low points seem to be common in all brands and at all locations. It seems that the human element is the most inconsistent portion of the customer experience. No brand is safe from this element. There are also management styles that influence things, this too can be gleaned from reading dealer specific reviews, and the brand (Genesis) has little impact on this. The only dealer than can influence this is Tesla because they are the dealer.

Certain brands have evolved though positive feedback to be "better". The positive feed back is good sales at profitable margins by giving their customer an experience they desire. The "Better experience" doesn't matter much to bargain hunters, so you only find this in more expensive price brands. Genesis want's to be in this bracket, but they have the unfortunate reality of only being associated with Hyundai. This is where management philosophy has opportunity to ruin things. The best Genesis sales person still works for a Hyundai dealership owner. I wish they could change this, but they can't.

Holding them accountable is useful, what you did to relay your concerns to Genesis are about the only way to get your point across. Genesis has potential, but it seems to be very spotty. I've had contact with 2 dealers, both experiences were polar opposites. This has put me in a situation where I will only deal with the one that gave me poor experience if they were the only dealer on earth that had what I wanted. The other, while not perfect, has not alienated me. But that brings us back to reading reviews. I know from reviews on the net, and from here specifically that their service is mediocre at best. It's a tough sell knowing that. Now that the brand is transitioning itself into price points that take away a lot of their appeal (still fair prices, but no longer bargains), I have to weigh the "rest" of the transaction. things like customer experience, service after the sale. Stuff I'm willing to look past so long as I'm getting a "deal". If I'm not getting a deal as they reinvent their product line, these other factors start to matter a lot more than they used to. It feels like Genesis pulled the "upscale" trigger on the pricing before they could execute it on the sales/service side of the equation.

 

[waveman]

Hi all. New to the forum and I’ve fallen in love with the GV80. I know this topic has been discussed before but please bear with me. I’ve read some of the existing threads but still looking for insight.

TLDR
Genesis has every intention of providing a best in class customer experience, but they’re still ironing out the kinks. I'm looking for your experiences and insights, but it seems that in order to help yourself get that experience, keep Genesis Concierge informed of everything that happens and allow them to straighten out any issues you have with the local dealer.

SIDENOTE
Genesis Concierge actually just called me as I was composing this post. Will include those details toward the end of the post.

BACKGROUND
I’m in Northern NJ and I test drove a base 2.5 GV80 on 12/26. I’m waiting to test drive the 3.5, but at the moment my requirements are 3.5 with Prestige package. Leaning toward savile silver with ultramarine blue/dune interior.

I liked the test drive but the power/acceleration from the 2.5 was just adequate and I’m going to want the higher quality nappa leather and Prestige features like noise canceling, soft close doors, 3D cluster, et cetera to put me over the top. I’ve watched every online review and comparison video and I’ve been reading the forums. I’ve been comparing the GLE, X5, RX450, XC90, Aviator, Model X, Model Y and even the Macan and Telluride (but who am I kidding).

The GV80 seems to hit my sweet spot between, style, comfort, features, performance and price. If I were single I’d probably buy a Tesla, but I’m married and my wife hates my ultra-aggressive driving. She also gets bad car sickness. I need a vehicle that is quick but not “sporty”, ultra soft, comfortable ride, and as many auto-driving features as possible (I can’t drive aggressively if the vehicle is driving for me ). I’m pretty sold on the 3.5 Prestige, but for $72k, I need to drive it in person before pulling the trigger.

THE PROBLEM
I’m pretty sure that the GV80 is the vehicle I want, but for $72k, I want a top-notch customer experience, both during purchase and ongoing. I’ve read a lot of mixed reviews and I understand that individual experiences will vary by dealership and even by salesperson/service manager. But Genesis didn’t get off to a good start with me.

I submitted a request on genesis.com to look at a GV80 and quickly got responses both from the local dealership and also Genesis Concierge. I called the dealer and scheduled a test drive. When I showed up at the dealership, the person I had the appointment with was not there, and I was assigned to another random salesperson. The experience was OK, but it was obvious that I knew a lot more about the GV80 than he did. What’s more, at the end, the salesperson went and got the sales manager who began to pressure me into buying one of the base 2.5 GV80s they had on the lot, even though I made it clear from the start that I was not interested in a base trim 2.5. As we left, they told me they’d have 3.5’s in next week and would call me as soon as they arrived for another test drive. That week came and went, and I received no calls. My overall impression is that I’m receiving the Hyundai experience, not the Genesis experience, and that makes me unsure of the purchase.

If anyone has any first hand knowledge of the Genesis/Hyundai/concierge or any other insight, please share!

UPDATE:
As I was typing this, Genesis Concierge called. I had emailed them about 10 minutes prior communicating my poor experience. He read my email, then listened as I recounted my grievances over the phone. I specifically told him that I want a Lexus customer experience if I’m going to purchase this vehicle. He assured me that he understood my problems, apologized for my poor experience, and thanked me for the feedback. He then told me that he would contact the dealer directly and ensure that I receive the customer care that I’m looking for, now and going forward. 5 minutes later, the dealer called me back, apologized, and gave me an update on the 3.5. Apparently they’ve been delayed but he now expects them this coming week and said I’ll be the first to know when they arrive.

I doubt if Genesis will completely duplicate the Lexus experience as long as their vehicles remain considerably less expensive than the competition. But I don't need to be pampered — I just want to be treated professionally, with respect and attention to my needs. I leased my 2017 G90 from an out-of-state dealer, so I never saw their facilities. But there were aspects of the experience that were lacking.

Since then, I've had my car serviced at a local Genesis dealership. My experience has been good, even though they don't have a separate service area. They know me and are diligent about staying in contact and accommodating me. I have no experience with them for buying or leasing, though. I'll see how that goes when my lease is up.

From what I've read here, Genesis dealers range from abysmal to excellent. My hope is that Genesis will continue to weed out the poor ones, though that will mean more people won't have a nearby Genesis dealer for service. That's an important consideration. I'd consider a Tesla but there are no dealers in my state.

 

[tarhoosier]

What sort of discount is common for Lexus vehicles? Do the Lexus dealers make more money than Genesis dealers from their sales?

 

[2015Genv6]

From my experience across the river in the NYC area, I can tell you the Hyundai/Genesis dealerships have no idea how to properly cater to a "luxury" brand experience.

The Genesis cars themselves are absolutely fantastic and you're going to love every second driving it.

I have been looking forward to the GV80 and even considered pre-ordering it once the reservation system was opened up, but the dealership and servicing experience that I've witnessed these last few years concerns me.

I agree that with Genesis Concierge the servicing aspect is more convenient, but it still doesn't change the fact the cars are being worked on by technicians who barely know the cars they are working on. In my opinion, the Concierge servicing channel is purely there so you don't have to witness how the sausage is made at the Hyundai servicing bays.

If you have any issues with the car like I did with my pano roof; you're better off troubleshooting yourself since these people have zero initiative and you need to chase them to do anything. That is until you write a scathing review online and Genesis "corporate" gets wind of it and then they try to make it right. I went in with a broken pano roof, they gave the car back to me with the roof even more broken than it was before, and told me the only way to fix it would be a $2K replacement of the whole unit. I bought the parts on ebay myself for $100 and it now works great.

Another recent example, went in for an oil change and tire rotation; and they incorrectly rotated the tires and just swapped the front/back on each side of the car vs. following the manual that requires a "X" pattern for rotations. I know because I marked the tires given I don't trust them. I should not have to mark the tires.

I've been loyal to the Genesis brand before it was even Genesis; and purchased a 2015 Hyundai Genesis realizing I would have to put up with the quirks of an "upstart" luxury brand (even though it was Hyundai until Genesis launched officially). I previously had a 2018 GLS and the servicing experience is night and day even for a simple thing like an oil change. I'm not expecting a Mercedes level of service here, but don't try to treat me like an idiot if I'm going to drop $70K on a SUV.

Your mileage may vary of course, and there are plenty of dealers who are great at servicing so this is just from my perspective, but I would say in NYC the whole experience is absolutely lackluster.

 

[Mr. Incredible]

IMO if you want the “Lexus experience” then go buy a Lexus.

my G80 lease is up in 60 days and I am jumping ship because of the complete lack of Genesis dealerships

The “experience” doesn’t matter to me, I have exclusively used a Hyundai dealership that is not a Genesis branded dealership, and their service has been outstanding. Therefore I am going with a Hyundai from them, so I can continue with their service department. They won me over as a customer and unfortunately for Genesis took a customer away because the nearest “Genesis” dealer to me is 30+ miles in the opposite direction of my home and work.

I live in L.A. one would think that their would be several Genesis dealership at that big auto malls like Cerritos, Puente Hills, Ontario, Santa Monica, etc.

but the truth is while they all house Hyundai, none of those Hyundai dealerships have any interest in the Genesis brand because of the cost to own the franchise, and the complete lack of support from Genesis corp, which I have been told by the GMs at those Hyundai Dealerships.

 

[turnne]

What sort of discount is common for Lexus vehicles? Do the Lexus dealers make more money than Genesis dealers from their sales?

I am sure the discount varies by the vehicle...due to demand and newness of the line
However..I am betting a couple of things
1. There is a standard of dealership of experience that must be upheld that has been dictated by Toyota
2. The monthly over head cost at a Lexus dealer is a LOT more than the Hyundai dealership's( with a separate Genesis entrance) that I have seen

Warren

 

[PFWiz]

Some dealers are better than others. It is that simple. The percentage of good Lexus dealers may be higher, but there are still bad ones. Unless you live in the middle of nowhere you should have several dealers to choose between. Never be afraid during the buying process to walk out of one and head to another. Also make absolutely sure they know where you going. Heck I have stopped back at dealers that pissed me off to show them my new car!

If the dealer wasn't treating you right during the buying phase (when you are waving a wad of cash under their nose) what can you possibly expect in the future? I bought our G80 at the farthest dealership from my house in the Cleveland area (about 57 miles away) they treated me great from beginning to end of the process. After we got the car home I started having it serviced at the nearest dealership (the only one <50 kilometers away). The service was OK, not great, but nothing to bitch about. This last time they apologized and told me they had no drivers available for the white glove service. At first I was pissed (and told the service manager so), but he calmly explained all the work they had done trying (but failing) to maintain a pool of drivers. I ended telling him that while I was still not happy I understood and mad an appointment to BRING my car in.

2 hours later I get a phone call. It is the service manager of the dealership where I bought the car (57 miles away) calling to tell me that they would be taking over servicing my car and asking when it would convenient to pick it up (and drop off the loaner). They came, on time with a G70 2.5 Htrack (we live in Ohio) with 700 miles on it. The next day the service manager called to say the service was complete and ask what time to drop it off. I took this time to ask him who, in the future should I call for warranty / service? He replied that his dealer ship would always take care of us and that he would personally make sure our car got picked up, even if he had to pick it up himself.

Anyway all I can say is that at least so far I think Genesis is living up to their promises.

 

[turnne]

Some dealers are better than others. It is that simple. The percentage of good Lexus dealers may be higher, but there are still bad ones. Unless you live in the middle of nowhere you should have several dealers to choose between. Never be afraid during the buying process to walk out of one and head to another. Also make absolutely sure they know where you going. Heck I have stopped back at dealers that pissed me off to show them my new car!

If the dealer wasn't treating you right during the buying phase (when you are waving a wad of cash under their nose) what can you possibly expect in the future? I bought our G80 at the farthest dealership from my house in the Cleveland area (about 57 miles away) they treated me great from beginning to end of the process. After we got the car home I started having it serviced at the nearest dealership (the only one <50 kilometers away). The service was OK, not great, but nothing to bitch about. This last time they apologized and told me they had no drivers available for the white glove service. At first I was pissed (and told the service manager so), but he calmly explained all the work they had done trying (but failing) to maintain a pool of drivers. I ended telling him that while I was still not happy I understood and mad an appointment to BRING my car in.

2 hours later I get a phone call. It is the service manager of the dealership where I bought the car (57 miles away) calling to tell me that they would be taking over servicing my car and asking when it would convenient to pick it up (and drop off the loaner). They came, on time with a G70 2.5 Htrack (we live in Ohio) with 700 miles on it. The next day the service manager called to say the service was complete and ask what time to drop it off. I took this time to ask him who, in the future should I call for warranty / service? He replied that his dealer ship would always take care of us and that he would personally make sure our car got picked up, even if he had to pick it up himself.

Anyway all I can say is that at least so far I think Genesis is living up to their promises.

Some dealers are better than others..of any brand
But the Genesis( that are primarily Hyundai) dealers are below the standard of what luxury cars buyers in the United States expect....that is the point

However..the vehicles are cheaper so the terms " you get what you pay for" and "there is no free lunch" come to mind

Warren

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[Mr. Incredible]

Some dealers are better than others..of any brand
But the Genesis( that are primarily Hyundai) dealers are below the standard of what luxury cars buyers in the United States expect....that is the point

However..the vehicles are cheaper so the terms " you get what you pay for" and "there is no free lunch" come to mind

Warren

That was true from 2017-2020, no true any more, the G80, GV80, G90, etc are all competitively priced with their competition, there is no more of the “Genesis is cheaper with more options than their competitor”. G80 is running $65K, which is line with BMW, AUDI, LEXUS, etc.

so at this price point the Level of service should be equal, and it isn’t; because Hyundai/Genesis screwed up the Genesis branding and pissed off all their dealerships, causing a revolt by said dealerships.

so at this point Genesis is nothing more than an overpriced Hyundai, because that is the level of service they provide and they aren’t doing anything to change it.

that being said, and as noted there are good and bad dealerships, I have had good luck with the Hyundai Dealership I use to service my G80, as such I am getting a Palisades Calligraphy from them instead of a GV80 from Genesis, to me there is minimal difference overall in the 2 vehicles, AWD vs. RWD and $50K vs. $65k, and in a large SUV I will take AWD over RWD for the lower price point. It’s a family vehicle and daily driver, not a sports car or special vehicle.

 

[Mcc]

G80 is running $65K, which is line with BMW, AUDI, LEXUS, etc.

I guess I would like to see an apples to apples comparison before I would accept that statement as fact.

 

[Pilot]

Thanks everyone for the input. Sounds like the customer service side is going to be a crap shoot... guess I need to think hard about how much I like this vehicle. Definitely still going to test drive the 3.5 but might take a closer look at some other makes first.

 

[Mr. Incredible]

Thanks everyone for the input. Sounds like the customer service side is going to be a crap shoot... guess I need to think hard about how much I like this vehicle. Definitely still going to test drive the 3.5 but might take a closer look at some other makes first.

I bought my 2018 G80 a year after the announcement of the “Genesis“ brand, I knew at the time it was going to be touch and go with service, but I liked the car enough to give them a chance, I waited 3 years, Genesis blew it in my eyes. They had 3 years (technically 4) to get their act together and they are no further now than 3 years ago from what I see, if anything they have isolated customers with the attitude that only (non existent) Genesis dealerships can warranty service the vehicles.

If they had actual dealerships (not Hyundai combos) that were actually within reasonable distance, and that actually fulfilled the concierge service instead of fighting with the customer over picking up the vehicle and not having loaners etc etc. they might be doing better, but they are no further along now then when I purchased in 2018.

 

[Mr. Incredible]

I guess I would like to see an apples to apples comparison before I would accept that statement as fact.

Easy enough to find:

2021 BMW 5-Series vs 2021 Genesis G80 vs 2021 Audi A6 - The Car Connection

compare the 2021 BMW 5-Series with 2021 Genesis G80 and 2021 Audi A6, side by side. See rating, reviews, features, prices, specifications and pictures

www.thecarconnection.com

 

[Mcc]

Easy enough to find:

2021 BMW 5-Series vs 2021 Genesis G80 vs 2021 Audi A6 - The Car Connection

compare the 2021 BMW 5-Series with 2021 Genesis G80 and 2021 Audi A6, side by side. See rating, reviews, features, prices, specifications and pictures

www.thecarconnection.com

Yes easy, and it seems the BMW lacks a lot of the standard equipment on the Genesis but that’s just my take. Not apples to apples. Just saying that if you are going to state they are the same price you have to show it, not just point to the sticker.

 

[PMCErnie]

Thanks everyone for the input. Sounds like the customer service side is going to be a crap shoot... guess I need to think hard about how much I like this vehicle. Definitely still going to test drive the 3.5 but might take a closer look at some other makes first.

There should be plenty of dealers to choose from in northern New Jersey. Visit a few and actually go into their service shops. You can always change shops “down the road.”

 

[turnne]

Yes easy, and it seems the BMW lacks a lot of the standard equipment on the Genesis but that’s just my take. Not apples to apples. Just saying that if you are going to state they are the same price you have to show it, not just point to the sticker.

And the BMW has a lot of equipment that is not available on the G80 at all....yes and the sticker is more

Many manufacturers...especially the Germans( and Lexus with the LS) sparsely equip their cars with standard features compared to the actually option packages that the over whelming majority of their owner's actually buy

I think it just matters what features are available on the car and less about what is standard

Warren

 

[Pilot]

I test drove a Uyuni White 3.5 Prestige today with blue/dune. Damn I love this vehicle.

 

[YEH]

1st off, not all Lexus dealerships offer good, much less, exemplary, service.

The best service will likely come from those 150 or so dealerships (from the original plan) that are the ones that will be going ahead and building out a stand-alone store (problem is, there is no publicly available list of such dealerships, but can assume that they are the larger volume ones in the major metro areas).

But even then, some will be better than others.

There are good Hyundai dealerships, so just have to find one of them for the time being.