I am in deep trouble? 2009 Genesis

[shagnat]

All - Thanks again for all your inputs. JM&A called today and said they will authorize the repair and cover the warranty. I am so relieved now given how expensive the vehicle is. I will be meeting the dealer today to pick up the rental and also get a good understanding of the issue and what they are planning on doing.

Faith restored in Hyundai and I really appreciate them for standing by their promise!!! Also, will not change my oil or service my car anywhere other than the dealer. Too much risk.

This is a great forum where everyone is really happy to help and provide your inputs in a respectful manner. Thanks Again!!!

I'm glad to hear about your positive outcome. Yep, this forum can be informative...... especially when we get past the bickerin'

 

[Fast55]

My comments were about my relative perceptions of how the brands' U.S. business entities appear to support U.S. franchise dealers. I was not commenting on the quality of the cars or the individual dealerships.

It looks like you have difficulty with everybody.

No I don't, but I can't recall owning a single car or truck that had absolutely zero issues throughout the entire warranty period. Not one. My MB's have been pretty reliable, but not flawless, same for BMW, and generally, service experiences have been good. Expensive, but good.

My A6 had the dash display and radio displays lose segments but was otherwise solid. I didn't like the fact that it took almost 2 months to get it fixed.

The MDX had a repeat brake issue, but nothing else.

Toyota/Lexus on the other hand took a nose dive in both quality and service beginning in the '90's, and the resolution for the $4,000 headlight problem in my CPO'd plus additional "no deductible, bumper to bumper Platinum" warranty Avalon was for me to pay for it myself.

I'm driving a new Genesis instead.

 

[GenesisCaptain]

I can't recall owning a single car or truck that had absolutely zero issues throughout the entire warranty period.

I'm not talking about zero issues. I am talking about how the brand responds to support customers when there is an issue. Particularly an issue that is on the fringe of warranty or outside of warranty. That to me is one of the major differentiators of a luxury brand. It is like Ritz versus Marriott. Ritz responds more positively to customers with issues than Marriott. If you do not have an issue, then you might not even notice the difference between the two.

 

[427435]

HHmmmmm. Makes my experience with mostly US built cars look great in comparison. I've had several cars with no problems during warranty and a couple that were promptly taken care of when a warranty problem showed up.

You may laugh at my beater, which I bought new in 1993 (Mercury Topaz). It now has 234,000 miles on it and never had a warranty problem. Brakes and struts have been replaced once and the original clutch is still in it.

I also had a 1993 Mercury, bought new, that had zero warranty problems and I drove it 175,000 miles. Other than brakes, it needed a new fuel pump and an air conditioner compressor------------both past 100,000 miles.

I had a 2003 Mercury Sable. The transmission would occasionally shift hard into O/D. At about 20,000 miles, I took it to the dealer and they put in a new transmission---------no arguing or fussing.

We have a 2003 Ford Explorer with a 110,000 miles on the engine and 140,000 miles on the chassis (it gets pulled behind a motor home). The only warranty issue was a plastic trim piece that cracked during a cold spell. Replaced with no arguing. I have run into a couple of wheel bearing problems in the last year with it and some of the electronic stuff (backup sensor and auto seats) has quit in the last couple of years.

I had a 2004 Mercury Marauder that had a funky rear speaker on warranty. Promptly fixed (bad connection). Great car------wish I had kept it, but something had to go when I bought the '03 Vette. While it was new, I bought it in 2007 from a dealer that had kept it untitled. Unfortunately, there was no warranty and the electronic DIC has died. Other than that, it runs great at 23,000 miles.


If the G does as well as the Ford products, I will be satisfied. So far so good. Plus, I have the extended warranty and the dealer has a good reputation-----------I hope I need neither.

 

[2009_va_genesis]

All - OP for this thread here. Update on the Genesis. The dealer replaced the engine, as it was under warranty. Apparently, the spring valve had broken which caused the damage. The car ran great, but a few weeks back, the Chk Engine light came on again and I pulled over to and got it towed to the dealer. They found that debris from the valve had gone into the intake causing additional concerns and they replaced the short block end of December. Again, the car ran well for 250 miles till yesterday afternoon. Today, it does not start. I hear a clicking sound (like its trying to start) and all the lights flash, but the car does not start. It does not sound like my other old cars when they have starting trouble. Will be getting this towed to the dealer again. All the lights, car remote etc. work and because of that, i dont think it is a battery issue. This is starting to be a nightmare now as I have only driven 500 miles in the last 3 months as they car has been sitting at the dealer. Its always stored in the garage and it was not even cold today...any advice would be great...

 

[2009_va_genesis]

Update...Got AAA to check on the batteries as they were old...they came and charged it and the car started...was getting really scared if its an engine issue again, but looks like its not...

 

[Gurkha]

Since the car has not been driven much in 3 months (500 miles according to you), it's not really surprising that the battery has gone flat. Maybe use a trickle charger on it now and then or check that famous rubber stopper under the hood to make sure it's there. Who knows maybe it's missing from all that time spent in the shop.

 

[2009_va_genesis]

Hello Everyone - I was the OP on this thread...My Genesis had an engine issue and was covered by extended warranty 2 year back. I was told they replaced the engine with a new one. I have been maintaining the car well and after the last episode, been doing the oil changes etc. with the dealer itself. On October 13th 2015, (2 years after the first breakdown), I got the dreaded blinking check engine light and got it towed to the dealership. I was asked to pay $120 for diagnostic which I was Ok with and the dealer found that cylinders 5 and 6 misfired and JMA would cover it.

I heard back from the dealer today and was told that I need to authorize a teardown that the warranty company will not cover and the dealer is asking me to pay $750. Shouldn't warranty cover labor and parts? Or is this normal practice? I am afraid they will start to tack on additional costs on me if I saw yes to this. I am planning to talk to the warranty company. Should I also talk to Hyundai about this? Will this help at all?

This forum was extremely helpful to me last time and would like to get advice from experienced folks here.

Thanks again for your feedback.

 

[Mark_888]

Hello Everyone - I was the OP on this thread...My Genesis had an engine issue and was covered by extended warranty 2 year back. I was told they replaced the engine with a new one. I have been maintaining the car well and after the last episode, been doing the oil changes etc. with the dealer itself. On October 13th 2015, (2 years after the first breakdown), I got the dreaded blinking check engine light and got it towed to the dealership. I was asked to pay $120 for diagnostic which I was Ok with and the dealer found that cylinders 5 and 6 misfired and JMA would cover it.

I heard back from the dealer today and was told that I need to authorize a teardown that the warranty company will not cover and the dealer is asking me to pay $750. Shouldn't warranty cover labor and parts? Or is this normal practice? I am afraid they will start to tack on additional costs on me if I saw yes to this. I am planning to talk to the warranty company. Should I also talk to Hyundai about this? Will this help at all?

This forum was extremely helpful to me last time and would like to get advice from experienced folks here.

Thanks again for your feedback.

I am not sure what Hyundai Motor America has to do with this. If you bought a third party JMA warranty (instead of the HMA warranty), then it is between you and the warranty company.

You may need some legal advise, but that will require someone looking at terms and conditions of the warranty you purchased. I would ask the dealer to show you where in the warranty terms and conditions it says you have pay for a "teardown" (especially if the dealer sold you the JMA warranty).

 

[2009_va_genesis]

Thanks Mark. This was not the extended warranty from the dealer. This is the warranty that covers 60-100K miles of the 100K/10year warranty that Hyundai promises. I believe is covered by JMA the 60-100K is covered by JMA and the first 60K miles is covered by HMA. At least, that is what I was told two years back. Maybe this is only applicable for certified pre-owned, I am not sure. I do know that when they had to replace the engine, I was not asked to pay anything.

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[Mark_888]

Thanks Mark. This was not the extended warranty from the dealer. This is the warranty that covers 60-100K miles of the 100K/10year warranty that Hyundai promises. I believe is covered by JMA the 60-100K is covered by JMA and the first 60K miles is covered by HMA. At least, that is what I was told two years back. Maybe this is only applicable for certified pre-owned, I am not sure. I do know that when they had to replace the engine, I was not asked to pay anything.

Your first post says you have a CPO vehicle you purchased used from a dealer (I have not read the other posts). That would mean that the 10 year - 100K mile warranty on the drive train is restored to you (normally only available to original owner). The dealer has to pay a fee to Hyundai Motor America for CPO status that restores the warranty normally only available to original owners.

If you actually have a CPO (and have paperwork to approve it):

1. The extended drive train warranty is proved by Hyundai Motor America and good at any dealer.

2. The warranty has nothing to do with JMA (which sells 3rd party warranties).

3. You are never obligated to pay a $120 diagnostic charge.

4. There is no way you owe a $750 teardown charge.

5. There is no deductible on the CPO warranty for drive train.


If you actually have a JMA extended warranty (instead of CPO):

A. Hyundai Motor America has nothing to do with it. The dealer sold the JMA warranty instead of giving you CPO status.

B. Check the written terms of the JMA warranty. Don't take the dealers word for it. Some warranties have deductibles, especially 3rd party warranties.

C. You "may" be able to contact JMA for more info.

D. You were probably lied to when you bought the car, since CPO does not use a JMA warranty.


If you are not sure whether you actually have a CPO, give the VIN number to another dealer and their Hyundai computer will tell them.

 

[2009_va_genesis]

Wow...This is from a very big dealer and the only reason I bought this was it was advertised as a CPO. The car was bought 4 years back and I dont have the sticker on the front of the cat that showed this was a CPO.
Any recommendations on what paperwork I can show to prove it is a CPO? I have all paperwork with me.

 

[Mark_888]

Wow...This is from a very big dealer and the only reason I bought this was it was advertised as a CPO. The car was bought 4 years back and I dont have the sticker on the front of the cat that showed this was a CPO.
Any recommendations on what paperwork I can show to prove it is a CPO? I have all paperwork with me.

They should have given you CPO paperwork. However, if you give your VIN to another Hyundai dealer, they can verify if it is still under the Hyundai warranty for the drive train. If it is still under Hyundai warranty, then it has to be CPO since you are not the original owner. Hyundai warranty info is available in HMA computers that all Hyundai dealers in the USA can access.

But if they mentioned JMA, or you have JMA paperwork, then the warranty is not from Hyundai as part of its CPO program, and you will have to read the JMA warranty terms to find out what is covered and what you owe for repairs (deductibles, diagnostic charges, teardown, etc).

The dealer may have "meant" that they are giving you an extended drive train warranty from JMA, which is "like" a CPO warranty, but it is not the same.

When buying cars or real estate, never believe anything you are "told." Verbal statements are not enforceable under the law. Only written terms and conditions apply to the transaction.

 

[2009_va_genesis]

I looked at the paperwork and it says Hyundai on the top left hand side, and Certified Pre-owned Vehicle Limited Warranty on the right side of the first page. On the back, regarding parties to the limited warranty section, the We, Us or Our explicitly refers to Hyundai Motor America and the administrator being Fidelity.

I am not sure why my previous repair was covered by JMA. I remember them telling me, it is CPO, but after 60K miles, JMA will cover this. Not sure if I was taken for a ride or not. It didnt matter then as they covered everything and replaced the engine and I didnt have to pay out of pocket.

The dealer gave me the JMA number and I will them and HMA tomorrow. I will search for any other paperwork that refers to JMA in the mean time.

 

[Mark_888]

I looked at the paperwork and it says Hyundai on the top left hand side, and Certified Pre-owned Vehicle Limited Warranty on the right side of the first page. On the back, regarding parties to the limited warranty section, the We, Us or Our explicitly refers to Hyundai Motor America and the administrator being Fidelity.

I am not sure why my previous repair was covered by JMA. I remember them telling me, it is CPO, but after 60K miles, JMA will cover this. Not sure if I was taken for a ride or not. It didnt matter then as they covered everything and replaced the engine and I didnt have to pay out of pocket.

The dealer gave me the JMA number and I will them and HMA tomorrow. I will search for any other paperwork that refers to JMA in the mean time.

I would call another Hyundai dealer and give them your VIN. They can verify using the Hyundai computers whether or not your drive train is still under warranty (HMA CPO warranty or other Hyundai extended warranty).

If it is covered by HMA warranty, I don't understand how your dealer can charge your $120 diagnostic fee, or a $750 teardown fee. Hyundai warranties are good at any USA Hyundai dealer, not just where you purchased the car.

 

[2009_va_genesis]

Thanks Mark. They told me its under the 100K/10 year warranty. They wont pay for the teardown apparently.

Anyways, thanks for your inputs. I will talk to them tomorrow and get better clarity on this situation and keep everyone posted.

 

[Mark_888]

Thanks Mark. They told me its under the 100K/10 year warranty. They wont pay for the teardown apparently.

Anyways, thanks for your inputs. I will talk to them tomorrow and get better clarity on this situation and keep everyone posted.

Please don't tell me what your dealer "said." I don't want to hear it anymore. Verbal statements by your dealer are completely worthless.

Contact another Hyundai dealer and give them your VIN to find out if your car is covered by an official Hyundai warranty. They can check that in the Hyundai computers they have access to. Do not ask your current dealer, since they have already lied to you.

If your car is covered by a Hyundai warranty, Hyundai pays the dealer to fix it, so I don't know what you mean by "They wont pay for the teardown apparently." Never heard of a teardown fee for a Hyundai manufacturer warranty.

 

[2009_va_genesis]

Confirmed it is a CPO. Also talked to the warranty company and they told you just need to authorize and not pay anything. Apparently a spring valve is broken and they want to tear down to see what is causing this. If they find something like water damage, vandalism etc. they wont be liable. Otherwise, this should be covered. Called the dealer and told him what the warranty company said and he said ok.

 

[Mark_888]

Confirmed it is a CPO. Also talked to the warranty company and they told you just need to authorize and not pay anything. Apparently a spring valve is broken and they want to tear down to see what is causing this. If they find something like water damage, vandalism etc. they wont be liable. Otherwise, this should be covered. Called the dealer and told him what the warranty company said and he said ok.

What if a head gasket leaked, and water/coolant entered the area and caused the damage? Still sounds fishy to me.

 

[2009_va_genesis]

I don't know about coolant. But, this happened on a very dry day. So, cannot be water damage. Could you expand on what sounds fishy? My thought is the dealer has to open the engine and they want to charge me for that labor and put this on the warranty company.

When they ran the diagnostic, I was told cylinder 5,6 mis-fired. Today, I hear some spring valve broke. I am not a mechanic, so don't know much about how all these interact.