If they cant replicate it, how do they troubleshoot it and fix it? I work with developers and that is always the first step in making changes. Along with a risk register which would in this case would include the possibility of introducing new errors into the software for people who it is currently working fine for. Like I said, only someone very, very dumb or someone not trying at all could say that they 'cannot replicate' the issue. Its so obvious, and if they truly cared to fix it even my own SA could have offered to hold it overnight for a cold start considering I specifically told them they wouldnt be able to feel it since the engine and trans was up to temp at that point. He didnt even take that extra step.If they can replicate or not, it’s not going to make a difference. There should be an update for that provided by the mother company
How can we contact them in this regard? Because the dealer won’t contact them
I’ve heard this is a common issue with 8speed and 10speed automatics in different brands
They usually reflash and reset the TCM and it works, if this doesn’t work then there’s usually an update
Ive also heard that this is an issue with some of these higher gear transmissions. Genesis needs to take the first step, which is listening to owners and ensuring that dealerships take the extra step to truly troubleshoot it. If the dealerships were actually saying they felt it too we wouldnt all be going through this to this extent.
In terms of contacting, you can try to call Genesis customer care to open a case. Its a different phone number for each region I think, so youll have to google it. I wont try that. Already barked up that tree back when I first got my car. They did nothing to help me, and seemed less informed and helpful than even my own service department.

