My History with Two Genesis V6s

[ifonline]

I just posted to Hyundai's Facebook page. I'm tired of being ignored.

 

[iSOBigD]

I work in tech support and I don't understand how any software issue can take more than 3 attempts. If it's a local issue (not a server problem/issue effecting everyone with a similar device/software), you uninstall, reinstall and replace the hardware. It's never complicated. There should be no wait, no callbacks needed, no bs.

 

[ifonline]

I should have posted these earlier. This is what happens when the system locks up while switching from reverse to drive:

This is what happens when I send a destination from the Hyundai web site:

This is a small sampling of the 200+ GeoFence alerts I have received that I can't stop:

I have a video showing the hands free failure, but I need to figure out how to post it.

 

[Huddleston]

did you post this to the Hyundai social media??

I would be miffed as well.

 

[ifonline]

Yep, I did on Friday and again today for good measure.

Nothing but crickets.

 

[ifonline]

Here's the video from Facebook:

https://www.facebook.com/ian.farlow/videos/10208425316620231/?l=4399316040462805881

 

[iSOBigD]

Here's the video from Facebook:

https://www.facebook.com/ian.farlow/videos/10208425316620231/?l=4399316040462805881

Normally I'd suggest deleting all pairings and reloading the contacts, but seeing as you have the other issues, I'd just bring the pics and videos to a dealer and ask them to replace the entire part or at least format and reload the software.

 

[ifonline]

I've been down that path (several times)... I'm on my third radio. They won't replace it again.

 

[ifonline]

Quick update: I got my regular Monday call from the only rep that regularly calls me back. In that conversation I learned:

1. There is nothing to pass along at the moment, which is the same story each and every time, and
2. He is moving to another division so I will be getting a new rep.

Joy.

 

[landtuna]

Quick update: I got my regular Monday call from the only rep that regularly calls me back. In that conversation I learned:

1. There is nothing to pass along at the moment, which is the same story each and every time, and
2. He is moving to another division so I will be getting a new rep.

Joy.

I don't know the specifics of the GA Lemon Law regarding vehicles but there are a few sites online that do give specifics ( http://www.dmv.org/ga-georgia/automotive-law/lemon-law.php is one.

You seem to qualify as having a lemon and were it me I would be pursuing that alternative right now before any more time passes.

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[ifonline]

I have definitely been reading up on the lemon law.

 

[ifonline]

I heard from the rep on Friday that is moving to another division, and he confirmed that he is moving, so that call was to be our last together. I have now been on hold with this whole situation long enough that I have lost a rep due to promotion/transfer.

He also told me that since SiriusXM handles the Blue Link services, the ball is in their court and that it is now "a waiting game." So if we are now headed into a waiting game, then what the heck have I been in up to this point? The fact that SiriusXM is now "handling" this issue (one of many) leaves me zero confidence that anything will actually happen.

 

[ifonline]

So I have a new video from last night showing no sound from the radio (a similar situation happened many months ago as well), although it is too long to post here. The radio started behaving later last night, but my wife told me that it did the same to her twice earlier yesterday while she was borrowing the vehicle.

Sigh.

 

[ifonline]

There has been progress... sort of.

I received a call yesterday from SiriusXM, and the rep wanted to pass along that the issue has been fixed and the engineers deleted the offending GeoFence for me. He told me to ignition-cycle my vehicle to have the changes implemented, which I did. Sure enough, the GeoFence that had been giving me fits this entire time was now officially gone after 270 emails.

Yay!

While I had him on the phone, I created two new GeoFences, one inclusive, and one exclusive, so that I could make sure the system works as it should. I ignition-cycled the vehicle several times to ensure that everything was setup correctly, and at the last cycle, I received an email alert for the new inclusive GeoFence (as expected). Good. I went back inside to delete the new inclusive GeoFence, and...

...I couldn't. I got an alert that a previous operation was still being processed, or something along those lines, and so, once again, I'm stuck. I hung up the phone with the rep and went home, stopping by the location where the exclusive GeoFence was set and I never received an email alert for being there.

So, for those keeping score:

1. The original test GeoFence is deleted and I no longer receive email alerts for it.
2. The new inclusive GeoFence can't be deleted and I do receive alerts for it.
3. The new exclusive GeoFence doesn't send alerts and I can't delete it either.

One step forward, one step back.

The rep called me, as promised, later yesterday evening, and I mentioned the issues I had discovered. He said he would keep working on this and call me sometime this morning with an update. I also mentioned the garbled text when sending a destination to the car from the web site, and he suggested that issue is more likely an issue with the radio itself and not the service. I don't disagree.

I almost thought we were going to get somewhere, but alas, it didn't happen.

 

[ifonline]

I ended up working with the SiriusXM rep a few more times, and the short version of the story is that each time they would "fix" the stuck GeoFences, new ones would get stuck all over again. So, no matter what they or I did, there was never a reliable method to get new GeoFences to work properly. They submitted their findings to Hyundai during a defect call specifically about my vehicle. Hyundai then provided their response, and SiriusXM called me back to pass that along.

I got very heated when I was told what Hyundai wants to do next: they want me to take the car to my Hyundai dealer so that they can look over the car to see if anything is wrong with it. I feel like I'm stuck in hell. Just what in the hell have I been through for the past five months that Hyundai still doesn't get it? What a massive disappointment this is. To make matters worse, I know exactly how this appointment will go: the dealer will acknowledge the issues as I present them and then ultimately find that the vehicle is working as designed. I will then have to prove to them, once again, that the vehicle doesn't work. This is not my first rodeo, as they say.

What a nightmare.

 

[CenTexan]

Sorry for the pain. I've had it, too, with my 2011 3.8 Premium/Tech. Gave up on several things (steering column sag, radio autostarting, etc) years ago.

I doubt it helps, but my computer/radio completely went out for two days. I read around and ended up disconnecting the battery from the car (kinda like a hard reboot, I guess). It fixed it and has been working since.

Keep posting your results. Thanks for giving me caution about lusting over that 2015 Genesis I drove the other week . . .