My review of Genesis after 1.5 yr ownership

[homeofstone]

Re: LOVE THE CAR, HATE THE SERVICE

The dealership experience does vary from dealer to dealer, but with that said, is mediocre at best in comparison to other luxury models imo (e.g. BMW, Jaguar, Lincoln, Cadillac but not Mercedes which imo is the worst). Hyundai has a definite problem on their hands; competing and selling a luxury car model(s) at an economy car dealership (treating everyone except Equus owners like a 10k Accent owner). They give no loaners, limit their warranty for stereo/gps,etc, argue that the problems customers experience are "normal" and have no follow through or accountability. Hyundai is like every other corporation - interested in numbers, not people. This is true with the Genesis, but they roll out the red carpet for their Equus owners (they pickup the car for service, give loaner cars, give ipads to owners to schedule service). To be sure, the Genesis is a remarkable car and Hyundai has come light years in its products in the past 10 years, but unfortunately Hyundai is still in the dark ages when it comes to providing competitive customer service in the luxury car marketplace. LOVE THE CAR, HATE THE SERVICE.

At the dealer I use I get a loaner, free wash, nice waiting area, if I wait, with free coffee, pastrys etc. with large HD tv and free internet.
Oh, and the Genny was not purchased at the dealer that I use. So it seems its up to the owner of the dealership as to how customers are treated, though Hyundai could force all their dealers to shape up.

 

[scottdk]

Re: LOVE THE CAR, HATE THE SERVICE

At the dealer I use I get a loaner, free wash, nice waiting area, if I wait, with free coffee, pastrys etc. with large HD tv and free internet.
Oh, and the Genny was not purchased at the dealer that I use. So it seems its up to the owner of the dealership as to how customers are treated, though Hyundai could force all their dealers to shape up.

Here in the twin cities I receive the same treatment at my dealer. Not sure why others have so many problems. BTW, when I owned my Elantra, well before the Genesis was a concept I got a loaner every single time I dropped my car off at the dealer. Maybe it's MN nice

 

[EXBMWGUY]

My service experience at the Hyundai dealership where I bought my car is no different from the BMW dealership where I bought that car, with one exception - the Hyundai dealer's facility is not as new or large. I get a loaner, etc., and really clear, truthful answers to questions, which for me, trust is everything. It is in fact more important than a loaner.

Speaking of trust, I have been coddled by the Lexus dealer while being overcharged, lied to multiple times by the Audi dealer while being overcharged, warned about every MB dealer in town and the Jaguer dealer, and frankly, treated well by the BMW dealer. But all this means little to me if I don't have confidence in the car.

Thank you, Hyundai.

In fairness to those whose experience with Hyundai dealers is unacceptable, letters or phone calls to HNA might, over time, cause them to demand more of their dealers. If you look at their amazing progress with design, reliability and marketing successes, it would seem logical that the next improvement attack area would be pressure to dealers to make the dealership experience one of consistently higher quality.

 

[hwks1]

No issues with my dealer... as others have stated, not as large or new as the premium brands but so far I have been treated well and they seem to recognize you as a 'Genesis' owner....

Honestly, the overall service has been equal to my last Audi dealer.... but the car is much better! Very happy with the Genesis

 

[homeofstone]

As an owner of a Genesis, BMW, Mercedes, and past owner of an Acura I have to say that the quality of the Genesis is as good as any and the dealer is as good if not better. The Genesis 4.6 has been near flawless in 48,000 miles. I do have the occasional steering wheel reset thing but my Mercedes has a sunroof that stops when closing and a similar reset has to be done.