Navigation Unresponsive & Constantly Freezing

[Kraig Wilkinson]

Quick update on my situation: I received my map update on Friday (my software was so old, they sent me both an SD card and a USB drive as has been mentioned by other 2015 owners in the forum) and applied the update. It took exactly the 35 minutes that was estimated and afterward I have had zero issues with the system. Bluelink still works correctly with no intervention required by me and I haven't experienced any lockups whatsoever. Fingers crossed this did the trick and was mighty cheap considering the alternative.

A few other things I've noticed with the update (good and bad, personal preference):

• System boot time is longer
• Climate screen removed all info except set temp when in Auto (I'm sure 99% of owners didn't care, but I liked having insight into exactly what the system was doing at all times, fan speed, airflow direction, A/C status) I miss it.
• BT AUDIO IS REMEMBERED UPON RESTART! I would have paid $35 just for this feature. No longer do you have to change your audio input back to BT audio each time you start the car. (Related, you can select which audio sources are cycled by the steering wheel mode button, so if you only ever use FM, BT and USB, you can uncheck everything else and then the button will only cycle those three inputs!)
• Routing is suddenly much smarter (maybe learns from the routes you take...?)
• Auto zoom is nice and map rendering in more clear
• Bluelink Drive info screen was removed (nobody probably when knew it was there, but I liked being able to see how much time I don't idling on a trip)
• You can set a delay to automatically return to map when navigating (e.g. wanted to see the artist for the song that's playing, so hit media button. After the set time (20 seconds for me) map returns without my intervention)
• Two pop up notifications: next navigation prompt when on another screen AND song update info. Love both of these!
• When reaching destination, guidance automatically stops (I think this is different from before)
• Text message integration (it's ok. I wish I could view the message in D while stopped at a light and I wish I could send dictated responses (my 15 Grand Cherokee did this with an active Uconnect subscription) ratger than just the 4 pre-generated options.)

I'm sure there are more but I thought those were notable for someone who went from the original software to the latest. If day off you're more than 2 years outdated, this is a must buy!

I still can't decide if to stay with 12.5 on our 2015 ultimate or go to 14. Sounds like a toss up so far.

I agree with EdP. For the price it is well worth it.

 

[skipgen]

I agree with EdP. For the price it is well worth it.

Yeah - can't beat it for $25.

 

[Andyj]

Ok fine. I'll bite.

 

[kavisic]

I have the latest map version on my 2015 Ultimate and now the Nav starts to "lock up" ater about 20 miles and the SM stays "stuck" on the station that was playing not allowing a change to another. Any one else with a similar problem?

 

[Chad86tsi]

I have the latest map version on my 2015 Ultimate and now the Nav starts to "lock up" ater about 20 miles and the SM stays "stuck" on the station that was playing not allowing a change to another. Any one else with a similar problem?

Mine did this before it died. It got progressively worse. over about a month it went from annoying station freeze, to total lockups and then blackouts. Required replacement of the system. I had and aftermarket extended warranty that covered it, but was told it was something like $2600. No idea how long the replacement will last, but that was 1-1/2 years (30,000 miles) ago.

 

[kavisic]

Mine did this before it died. It got progressively worse. over about a month it went from annoying station freeze, to total lockups and then blackouts. Required replacement of the system. I had and aftermarket extended warranty that covered it, but was told it was something like $2600. No idea how long the replacement will last, but that was 1-1/2 years (30,000 miles) ago.

Interesting! I was considering Car Shield a month ago, but got bad BBB reports. Windshield got cracked during this same trip (later). I have 45K-now considering a trade, but know I'll get a big hit in trade in value now!!!

 

[Billw8]

I have the latest map version on my 2015 Ultimate and now the Nav starts to "lock up" ater about 20 miles and the SM stays "stuck" on the station that was playing not allowing a change to another. Any one else with a similar problem?

I have the exact same problem that started about two weeks ago. Since it doesn't act up immediately after starting the car, I haven't taken it to the dealer to avoid having them say they can't duplicate the problem.

 

[jkeck]

I have the exact same problem that started about two weeks ago. Since it doesn't act up immediately after starting the car, I haven't taken it to the dealer to avoid having them say they can't duplicate the problem.

Mine just started doing this the other day. First time i noticed it I was using the Nav and at some point it just froze, still thought i was on the highway even though i had exited it. Then the head unit became very slow in switching between XM and FM (for example). Stopped and restarted the car and it cleared up, but would return later (random as to how much time has to go by). I took a video of the locked Nav screen as it was happening for 'proof' to the dealership I am sure I will be visiting soon. These types of intermittent/random issues always worry me when trying to get fixed. I guess I may finally use the extended warranty i purchased....

 

[fonque]

I also have the exact same issue with mine. This started a few days ago, but the map freezes after about 20 miles, XM freezes on 1 station, and the (navigation) speed limit in the HUD is frozen also.
FM And bluetooth continue to work, but nothing related to GPS or XM does. Volume works, but radio PWR button does nothing.

 

[Kraig Wilkinson]

I also have the exact same issue with mine. This started a few days ago, but the map freezes after about 20 miles, XM freezes on 1 station, and the (navigation) speed limit in the HUD is frozen also.
FM And bluetooth continue to work, but nothing related to GPS or XM does. Volume works, but radio PWR button does nothing.

That is aggravating. I hope they can fix you up and make it right for you!

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[carguy75]

I also have the exact same issue with mine. This started a few days ago, but the map freezes after about 20 miles, XM freezes on 1 station, and the (navigation) speed limit in the HUD is frozen also.
FM And bluetooth continue to work, but nothing related to GPS or XM does. Volume works, but radio PWR button does nothing.

What map version do you have?

 

[carguy75]

Mine just started doing this the other day. First time i noticed it I was using the Nav and at some point it just froze, still thought i was on the highway even though i had exited it. Then the head unit became very slow in switching between XM and FM (for example). Stopped and restarted the car and it cleared up, but would return later (random as to how much time has to go by). I took a video of the locked Nav screen as it was happening for 'proof' to the dealership I am sure I will be visiting soon. These types of intermittent/random issues always worry me when trying to get fixed. I guess I may finally use the extended warranty i purchased....

Map version please?

 

[carguy75]

I have the latest map version on my 2015 Ultimate and now the Nav starts to "lock up" ater about 20 miles and the SM stays "stuck" on the station that was playing not allowing a change to another. Any one else with a similar problem?

I was thinking about upgrading to the latest 14 version, but I may just stick with 13.5 if the latest version is causing buggy operation. Maybe version 14.5 will sort out the glitches in version 14.

13.5 performs great in my Ultimate.

 

[jkeck]

I was thinking about upgrading to the latest 14 version, but I may just stick with 13.5 if the latest version is causing buggy operation. Maybe version 14.5 will sort out the glitches in version 14.

13.5 performs great in my Ultimate.

Do you have an active XM service for your car?

 

[jkeck]

Map version please?

11.47.44.462.004.2

 

[skipgen]

Mine did something similar the other day... I could navigate through various menus but it was unresponsive until I restarted the car.

 

[jkeck]

Mine did something similar the other day... I could navigate through various menus but it was unresponsive until I restarted the car.

Do you have an active XM service? Seems to be linked somehow to XM.

 

[fonque]

My issue did not start until I enabled my XM service. It started the same day.

 

[jkeck]

My issue did not start until I enabled my XM service. It started the same day.

Thanks, that’s key information to know and confirms the link to/with XM. Do you get the XM traffic service too? Was thinking it may be tied to that (and not the radio part)?

 

[fonque]

Thanks, that’s key information to know and confirms the link to/with XM. Do you get the XM traffic service too? Was thinking it may be tied to that (and not the radio part)?

my subscription includes traffic