New Genesis not in my cards

[SCVDon]

You only need a loaner car if your car needs repairing. I've had 2 Hyundai cars prior to the Genesis and frankly they didn't need to see the dealer all that often. So a loaner car need wasn't a biggie for me. I understand that oil changes (etc.) happen to all cars, but I don't routinely take my car in to the dealer for that. So no rental expected in that case. Also, my dealer has a van to pickup and drop off customers and that's all I've ever needed. If you take your car to the dealer and drop it off then travel during the day then I can understand the loaner car need. But for the cost difference you could almost purchase a Hyundai Accent as a "rental"/spare car.

 

[ImInPA]

I am sorry I used the loaner car as an example of the how the local dealers have not been straight with me. That was just one of many things that kept changing during my negotiations. It got to the point that I had to count my fingers after shaking hands with them. Bottom line changing between handshake and actual purchase agreement. Being told that I had to accept their ($700) paint sealant/upolstery treatment for Hyundais warranty to be valid. This is all the way down to filling out the sales agreement. It was like dealing with a con-man operation. I cannot tell you how many times we agreed on price only to have them add something to the mix. At one point, They pulled the vehicle that I was going to buy around to the front of the delarship. The one I had looked at minutes before had 29 miles on it. The one they pulled around had over 600 miles on it. So then I started having to check VIN numbers when we were talking. The loaner car was the final straw for me, IT WAS NOT THE REASON I PURCHASED ELSWHERE!!!

 

[warp08]

I am sorry I used the loaner car as an example of the how the local dealers have not been straight with me. That was just one of many things that kept changing during my negotiations. It got to the point that I had to count my fingers after shaking hands with them. Bottom line changing between handshake and actual purchase agreement. Being told that I had to accept their ($700) paint sealant/upolstery treatment for Hyundais warranty to be valid. This is all the way down to filling out the sales agreement. It was like dealing with a con-man operation. I cannot tell you how many times we agreed on price only to have them add something to the mix. At one point, They pulled the vehicle that I was going to buy around to the front of the delarship. The one I had looked at minutes before had 29 miles on it. The one they pulled around had over 600 miles on it. So then I started having to check VIN numbers when we were talking. The loaner car was the final straw for me, IT WAS NOT THE REASON I PURCHASED ELSWHERE!!!

Ouch.... Definitely sounds like a bunch of crooks to me. I would not have dealt with them either after an experience like that. Good luck with your Volvo, I hope it works out for you.

 

[ttsig]

I can't believe so many people on this thread don't value the dealer experience but I guess that's why working with dealers is such a pain. If more people considered the dealer experience when making a deal all of the dealers would have to be better.

I understand that, in general, the car is more important than the dealer, but I still expect a dealer to treat me with the respect I deserve as a customer. That means making deals in good faith and not constantly playing stupid number games. Perhaps when the market is flooded with customers there will be enough customers that don't care about the dealer experience, but in the current economic environment it's hard to believe there are dealers that would act like this.

I actually walked out of one of the two local Hyundai dealerships because of very similar "after the deal" numbers change. The general manager called me about two days later to apologize and said they would honour the original deal and even take off an few hundred dollars additional. It's was fun to tell him that I left their office that evening, drove straight to their competitor, and purchased my car there. Yeah, I paid a few hundred dollars more, but the dealer I purchased from played no games, treated me like I was the most important customer they had, even though they had several other customers who probably felt the same way, and in the end I still got a pretty great deal. Just a few months later I purchased an Elantra for my daughter from the same dealer, so the first dealer basically lost two sales.

No matter how much I like a car, I will not buy from a dealer who's dishonest during the sale. Sure, I may not need the dealer much after the purchase, but you never know, and if a dealer is that shady during the purchase, there's no telling what they'll be like in the service department.

 

[OneShot]

One thing I have learned to do with dealers is to only discuss the "fully delivered price". Any price quote I get from them must include that term, or I don't consider it an offer. I also state I will walk away the second I'm shown paperwork with a figure higher than the accepted offer, and no amount of pleading will make me return to their dealership. It seems to make the process quicker, and you are more likely to be treated with at least a little respect!

 

[ImInPA]

No matter how much I like a car, I will not buy from a dealer who's dishonest during the sale. Sure, I may not need the dealer much after the purchase, but you never know, and if a dealer is that shady during the purchase, there's no telling what they'll be like in the service department.

Amen...and that is what I am talking about.

 

[Duaine]

ImInPa,
Just curious about the dealership that you are talking about. Do they sell other brands of cars? In my area there is no such thing as a "strictly Hyundai Dealership". At my dealer they sell Chevy, Buick, and Cadillac's as well. Any salesperson can sell a Hyundai or any of the previously mentioned brands.


My point is in my area at least, if you have a bad Hyundai purchase or attempted purchase you could have had the same kind of dissapointment trying to buy a Chevy, Buick, or Cadillac as well! So if someone says that a Hyundai dealership is a terrible dealership to buy from then it could also be said about the dealership (my dealer example) that they are a terrible Chevy, Buick, and Cadillac dealership as well. The same people handle the deals on all those brands.

Also sometimes unfortunately, all it takes is one bad apple salesperson to give a person the opinion that the whole dealership sucks! It's ashame but it does happen.

I also agree very much with ttsig in that a dealership/salesperson should treat everyone with the respect they deserve as a customer.

I have a niece that sells cars and she said that she soon learned that you have to start at square one with each and every customer and give them the benefit of the doubt and give them that respect despite what could have just happened with the previous customer. The key is not all salespeople can do this.

I tried to understand what she was saying. She said how often do you go into a dealership to deal on a car? For most people it's not real often anyway. But for a salesperson it's a non-stop process but it is there job.

She said you have no idea of how many rude people come in (many with no money) and think that by getting mad and yelling at you and creating a scene will get them the deal they want. Sure price is to be realistically negotiated but she said there are so many that come in with the most one sided offers you can imagine.

She also said that you should see the trades that come in and what come customers call in good condition are many times laughable as transportation. She said probably about 3/4 of her customers are reasonable people to work with.

So the bottom line is if you have just been yelled at as a salesperson you ceratainly can't carry that over to the next customer. Unfortunately to many salespeople use this to formulate their opinion's of other customers.

If your mad about what your last customer said or did to you can't let that effect you with your next customer. Like many things in life some bad people try to screw things up for the good people.

 

[monblanc]

I am planning to purchase Genesis (sedan or coupe) in the near future. But I do not expect much in terms of dealership quality, in the near future.

US is simply Hyundai's worst market and Hyundai can not simply invest much in US dealership when their market share is meagerly 3-4 %. Hyundai invests more in countries where Hyundai commands 10-25% market share (like China,India, Latin america, and even Canada).

A historic changes are happening in US auto industry now. Huge damages in US manufacturers and Hyundai might pick up some dealership network from them, IMO. And if Hyundai increases their market share into 7-10% in US, that's when you will start to see great improvement in dealer quality.

 

[ayasin]

While I agree that the dealership experience seems to be all over the map and some definitely need to improve, I would like to say that my dealer (Round Rock Hyundai, Round Rock TX) has provided me with an experience comparable to the experience I got as a Lexus customer including a loaner on request.

 

[need4speed]

I've heard in many a blog about terrible salespeople and fighting to get basic defects covered under warranty. And its unfortunate that you had those experiences and only those 2 dealers to chose from. Me personally. I'm in love with the genesis coupe. In a few months, god willing I will purchase a 3.8 track and am also considering trading me altima 3.5 for either the redesigned sonata or the 2010 Santa fe for my wife depending on which she chooses. Hyundai is doin great things. And 1st year quirks here in there are expected. But its nerve racking when you are dealing with shady dealers. Especially when making a 40K+ purchase. But even if you are just buying an accent or a as much as a fleet of 4.6 genesis. All buyers should be treated equally. Everyone, no matter there salary range A. Works hard b. Is giving there money toward a purchase. C. Is a human being. So above and beyond customer service should be a right, not a priveledge. But I see Lil changes in the company itself that makes me believe they are trying to restructure there ownership and purchasing experiences. The fact that corporate has feedback sites on everything from what they should do with future models to improve them to your experiences at dealerships. All are new feedback programs and I believe they are there due to a lot of negative online posts. And I hope that these positive changes report better experiences in the future. One lady at a site said."I guess hyundai's are great unless you have a severe mechanical defect. Then they don't wanna know ya". So unfortunately it does sound like there are problems. One thing I've done to reduce the risk pa these issues is I spoke to 5 sales reps at different hyundai dealerships. Test drove the coupes and see what our repore is like. I call every couple of weeks with a question. And ask both dealers the same questions. To see what kind of answers I get and see how similar they are. Then I try to prove those answers on the internet. That way when I'm ready to make my purchase. I have a feel for they guy and tell where he's bullshitting. And it gives me the confidence to know I can walk right out when something doesn't go my way and just go to salesman 2. You might not get everything your way but the object is to get as close to your expectations as possible. But volvo is a great company. Been building solid cars for decades. And your experience is documented. Good thing hyundai corporate is here often. And due to there recent growth in this country. I'm sure they care. And will filter this thru the channels to improve quality for everyone on all aspects. Especially since they are about to open there 1st plant here in Alabama. Congrats to hyundai!! God bless all.

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[jwaters943]

While I agree that the dealership experience seems to be all over the map and some definitely need to improve, I would like to say that my dealer (Round Rock Hyundai, Round Rock TX) has provided me with an experience comparable to the experience I got as a Lexus customer including a loaner on request.

I've had pretty much the same experience w/ my dealership. While the waiting room isn't filled w/ high-end furnishings and yummy pastries/coffee, they did give me a rental no questions asked when they had my car overnight and they're always friendly.

 

[Maxman]

Congratulation to those of you have decent Hyundai dealers nearby. Unfortunately for me, I live in Rochester, New York, which has what might well be the two worst dealers in the entire system. If and when they improve the dealer experience, I'll buy a Genesis.

 

[speakthetruth]

forget the dealer experience, id find it a little concerning that i got a better deal on a new car that was 8000 more than the genesis msrp than the genesis itself. what is that going to do for your resale if you getting that much off.. yikes!!! they must be giving them away for a reason. dealership experience wont matter when your getting your car serviced at ford in a yr or two..then its back to the drawing board.

 

[Michael_S]

I am sorry I used the loaner car as an example of the how the local dealers have not been straight with me. That was just one of many things that kept changing during my negotiations. It got to the point that I had to count my fingers after shaking hands with them. Bottom line changing between handshake and actual purchase agreement. Being told that I had to accept their ($700) paint sealant/upolstery treatment for Hyundais warranty to be valid. This is all the way down to filling out the sales agreement. It was like dealing with a con-man operation. I cannot tell you how many times we agreed on price only to have them add something to the mix. At one point, They pulled the vehicle that I was going to buy around to the front of the delarship. The one I had looked at minutes before had 29 miles on it. The one they pulled around had over 600 miles on it. So then I started having to check VIN numbers when we were talking. The loaner car was the final straw for me, IT WAS NOT THE REASON I PURCHASED ELSWHERE!!!

I'm really sorry you got burned like that. I've said it on these forums before, but in 2007 my wife and I attempted to buy a Hyundai Entourage from Colonial Hyundai in Downingtown, PA (about an hour west and a little north of Philadelphia). We had a similar experience, and we left.

 

[ImInPA]

forget the dealer experience, id find it a little concerning that i got a better deal on a new car that was 8000 more than the genesis msrp than the genesis itself. what is that going to do for your resale if you getting that much off.. yikes!!! they must be giving them away for a reason. dealership experience wont matter when your getting your car serviced at ford in a yr or two..then its back to the drawing board.

Volvo's traditionally do not have great resale compared with other Lux cars during the first three years. This year, they are really hurting and are offering HUGE incentives. I pay cash for a car, and the incentives that I received from both Volvo and the Dealer have more than offset the loss in resale value. I personally have never viewed a car as an Investment. I am not looking for anything more than reliable service during the life of the vehicle. I would much rather have the incentives up front than rely on some resale value down the road. I can assure you that even with the incentives, they are not "giving them away." There is plenty of profit in a car, regardless of what a dealer may tell you. I my area, I received an offer to buy a Hyundai Santa Fe at sticker, and receive a Hyundai Accent for $1. I can assure you that Hyundai is not losing money on that deal either. True, they are not maximizing their profit, but, they are certainly not losing money.

 

[Mark_888]

ImInPA is worse than Doug. He will be posting on this forum for a long time bellyaching about Hyundai even though he never even owned a Genesis. At least Doug actually owned a Genesis before he sold it.

 

[ImInPA]

ImInPA is worse than Doug. He will be posting on this forum for a long time bellyaching about Hyundai even though he never even owned a Genesis. At least Doug actually owned a Genesis before he sold it.

And you base that comment on what? I am not bellyaching at all about Hyundai. I believe that I have been quite objective in my comments here. I am not "bellyaching" about Hyundai at all. Just two local dealers. I am still a HUGE fan of the Genesis and have every right to be here. If I was the mechanical type, and could perform all of the required services to my Genesis on my own, I would not really give a hoot about the local dealers. However, the local dealers did not care enough about me before the sale to make me feel that they would be any better after the sale. It has nothing to do with the product at all. I really like the Infinity M's better than all of these vehicles, but, the lack of a local dealer rules them out for me. To be honest, and this is just my opinion, a crappy dealer is not much different than no dealer at all.

Mark, I do not understand why you make such inflamatory comments to so many members on this forum. Certainly my decision has not impacted your life in any way. As I have read many of your condescending comments to others, I am not feeling singled out, but, really, you really should try to contain your baseless and horribly derisive personal comments.

 

[njohnson]

Unfortunately there is no real quality control with dealerships. They can be so hit or miss and one can not expect the same level of service at any dealership even from within the same brand.

 

[SCVDon]

ImInPA is worse than Doug. He will be posting on this forum for a long time bellyaching about Hyundai even though he never even owned a Genesis. At least Doug actually owned a Genesis before he sold it.

That is uncalled for. Attempting to purchase a car and having a problem is exactly what is needed to be recorded here. Others may benefit and hopefully Hyundai will see it too. If Hyundai wants to grow then they need to improve the way buyers are treated.

I've walked out of two, no make that three, Hyundai dealerships while attempting to purchase new Hyundai cars. I've purchased 3 Hyundai's so far, but have had bad experiences at these three dealers that could have made me buy something else. One is out of business and the other two are still out there poluting the market.

 

[Sal Collaziano]

Exactly. It's these bad experiences that Hyundai needs to be aware of - otherwise nothing will change. I'd rather hear about what I'm doing WRONG that what I'm doing right. If nobody tells me I'm making a mistake, than how can I avoid doing so in the future?

That is uncalled for. Attempting to purchase a car and having a problem is exactly what is needed to be recorded here. Others may benefit and hopefully Hyundai will see it too. If Hyundai wants to grow then they need to improve the way buyers are treated.

I've walked out of two, no make that three, Hyundai dealerships while attempting to purchase new Hyundai cars. I've purchased 3 Hyundai's so far, but have had bad experiences at these three dealers that could have made me buy something else. One is out of business and the other two are still out there poluting the market.