New Genesis not in my cards

[OneShot]

what ive found as a salesperson is that people who come into a dealer with a negative attitude normally leave out with one. people who actually seem like they enjoy shopping for cars are likewise happier when they leave. so yall can talk what you want..dealer did this, dealer did that. who knows how you were acting, dealers are ran by human beings and if you get stupid..they can too. they probably wouldnt want a customer such as yourselves anyway, so they care less if they tick you off when you came in sideways to begin with.

I believe the same person went to both the Hyundai and Volvo dealership. Why was he treated better by Volvo? If the sales-staff at a dealership can't handle varied personalities and temperments with adequate service, and only want a certain type of customer; well, that just doesn't seem to be a road-to-success. I suggest that type of sales-person entertain a civil-service position - possibly with the IRS!

 

[ImInPA]

I believe the same person went to both the Hyundai and Volvo dealership. Why was he treated better by Volvo? If the sales-staff at a dealership can't handle varied personalities and temperments with adequate service, and only want a certain type of customer; well, that just doesn't seem to be a road-to-success. I suggest that type of sales-person entertain a civil-service position - possibly with the IRS!

This response from speakthetruth, a Hyundai sales person, pretty much sums up my experience. Fortunately most of the members here have had very positive experiences with their dealers. Some Hyundai dealers/sales people, though, appear to be looking for a specific type of customer. I am guessing it is one that does not read the fine print, has no education, be willing to accept whatever the dealer says as gospel, not ask questions, has no desire to negotiate, or be able to think for themselves. Obviously, folks that are interested in a Genesis are, quite frankly, intelligent enough to understand the value equation that the Genesis brings to the table. In other words, they think for themselves, and are independent enough to do right by themselves. Speakthetruth has pretty much done a far better job than I could do expressing my Hyundai dealership experience. The Chinese have a saying that "the fish rots from the head." I think a dealership with this type of sales person reflects on the management of the dealership.

 

[kaberle]

This response from speakthetruth, a Hyundai sales person, pretty much sums up my experience. Fortunately most of the members here have had very positive experiences with their dealers. Some Hyundai dealers/sales people, though, appear to be looking for a specific type of customer. I am guessing it is one that does not read the fine print, has no education, be willing to accept whatever the dealer says as gospel, not ask questions, has no desire to negotiate, or be able to think for themselves. Obviously, folks that are interested in a Genesis are, quite frankly, intelligent enough to understand the value equation that the Genesis brings to the table. In other words, they think for themselves, and are independent enough to do right by themselves. Speakthetruth has pretty much done a far better job than I could do expressing my Hyundai dealership experience. The Chinese have a saying that "the fish rots from the head." I think a dealership with this type of sales person reflects on the management of the dealership.

I couldn't have said it better myself.......... Well said ImInPA .... the Hyundai dealer in my area is proof that not all car salesmen behave as speakthetruth would have you believe....... In my area there are three Hyundai dealers........ One I visited.... not the one I bought from........ would not let me take the car for an extended test drive for like all day like the one I bought from....... needless to say they did not get my business........

 

[BigElm]

Dealerships need the right people to sell.. I don't care if it's Lexus or Kia. The person walking through that door in a tank top and shorts could probably be the person to make your day! Yes, not all dealerships are the same. I get great service from Ed Voyles Hyundai, who happen to be a member on this forum. I had an incident with one salesperson one time and they insisted on knowing the details to rectify it.

I'm glad they're here, so they can be cautious on hiring people like 'speakthetruth'. This thing about people coming in with an attitude... maybe they just had a bad experience at another dealership and although you have nothing to do with it; if you treat that person the same way, what chances do you have of being productive for the business. Why would that person have beef with you if you or the dealer never dealt with him/her before. Goodness 'speakthetruth', you're solution to being a top seller is impecable Treat that person with respect regardless of how they come in and chances are you may make that person's day, and yours! IF you try and try and it doesn't work, then you wash your hands and end it.

Hmmm..... always two sides to the story huh?

 

[kaberle]

Dealerships need the right people to sell.. I don't care if it's Lexus or Kia. The person walking through that door in a tank top and shorts could probably be the person to make your day! Yes, not all dealerships are the same. I get great service from Ed Voyles Hyundai, who happen to be a member on this forum. I had an incident with one salesperson one time and they insisted on knowing the details to rectify it.

I'm glad they're here, so they can be cautious on hiring people like 'speakthetruth'. This thing about people coming in with an attitude... maybe they just had a bad experience at another dealership and although you have nothing to do with it; if you treat that person the same way, what chances do you have of being productive for the business. Why would that person have beef with you if you or the dealer never dealt with him/her before. Goodness 'speakthetruth', you're solution to being a top seller is impecable Treat that person with respect regardless of how they come in and chances are you may make that person's day, and yours! IF you try and try and it doesn't work, then you wash your hands and end it.

Hmmm..... always two sides to the story huh?

Here Here... !!.........

 

[Mark_888]

In my area there are three Hyundai dealers........ One I visited.... not the one I bought from........ would not let me take the car for an extended test drive for like all day like the one I bought from....... needless to say they did not get my business........

I would never buy a car from a dealer who let potential customers take new cars for an extended test drive. Now if it were a demo, that would be a different matter, but not a new car.

 

[Mark_888]

I believe the same person went to both the Hyundai and Volvo dealership. Why was he treated better by Volvo? If the sales-staff at a dealership can't handle varied personalities and temperments with adequate service, and only want a certain type of customer; well, that just doesn't seem to be a road-to-success. I suggest that type of sales-person entertain a civil-service position - possibly with the IRS!

All we know for sure is that he got a very good price, partly because Volvo chipped in a $6500 instant rebate because Volvo is on the precipice (Ford is in talks with several Chinese firms to buy Volvo, and big changes are likely in store for Volvo and its dealers). The dealership itself may be in similarly vicarious situation. Volvo no longer is the leader in safety, or reliability, and quite frankly their fuel mileage sucks, so they have to heavily discount the vehicles to move them. And maybe on top of that they just have be a lot nicer to their customers.

Hyundai on the other hand, is doing OK (pretty good by the standards of other auto manufacturers in these lean economic times) and the Genesis is doing very well. The auto dealers purchase the cars from the manufacturer, and they have a right to sell them for whatever price they want. I think all this pissing and moaning is really just a matter of some dealers are holding out for higher prices and not willing to negotiate as much (or playing hardball as the saying goes) as other dealers. There is nothing that Hyundai can nor should do about that, and eliminating certain dealers just for that reason (it is extremely unlikely they could even do that even if they wanted to) would only make matters worse by reducing competition.

Someone posted that they looked at Genesis and decided for whatever reasons to not buy one. Let's not make a federal case about. Somehow I don't think that car salesman in general got the relatively questionable reputation they have with the public based on just Hyundai salesman. It sounds to me like we are beating a dead horse. I have had similar experiences with many other auto dealers that span quite a few different brands.

I previously owned a Toyota before my Genesis, and within a reasonable time frame after purchasing my Genesis, I quit posting on the Toyota forum. Sometimes we just have to move on in our lives. It's just a friggin car.

 

[ImInPA]

All we know for sure is that he got a very good price, partly because Volvo chipped in a $6500 instant rebate because Volvo is on the precipice (Ford is in talks with several Chinese firms to buy Volvo, and big changes are likely in store for Volvo and its dealers). The dealership itself may be in similarly vicarious situation. Volvo no longer is the leader in safety, or reliability, and quite frankly their fuel mileage sucks, so they have to heavily discount the vehicles to move them. And maybe on top of that they just have be a lot nicer to their customers.

Hyundai on the other hand, is doing OK (pretty good by the standards of other auto manufacturers in these lean economic times) and the Genesis is doing very well. The auto dealers purchase the cars from the manufacturer, and they have a right to sell them for whatever price they want. I think all this pissing and moaning is really just a matter of some dealers are holding out for higher prices and not willing to negotiate as much (or playing hardball as the saying goes) as other dealers. There is nothing that Hyundai can nor should do about that, and eliminating certain dealers just for that reason (it is extremely unlikely they could even do that even if they wanted to) would only make matters worse by reducing competition.

Someone posted that they looked at Genesis and decided for whatever reasons to not buy one. Let's not make a federal case about. Somehow I don't think that car salesman in general got the relatively questionable reputation they have with the public based on just Hyundai salesman. It sounds to me like we are beating a dead horse. I have had similar experiences with many other auto dealers that span quite a few different brands.

I previously owned a Toyota before my Genesis, and within a reasonable time frame after purchasing my Genesis, I quit posting on the Toyota forum. Sometimes we just have to move on in our lives. It's just a friggin car.

Mark, I guess there are those that can somehow rationalize treating a customer poorly. In my opinion, there is never a time to treat a customer poorly, but that is just my opinion, and your mileage obviously varies. As a fan of Hyundai and especially the Genesis sedan, I can only hope my experience is isolated, although a couple other members have sited similar experiences with particular dealerships. Had the tables been turned and the poor treatment came from my local Volvo dealership, I would be driving a Genesis. The treatment I received from Audi and MB was also exemplary, but, in the end, I preferred the larger vehicles. You are quite correct in noting that I received one heck of a deal on the Volvo, but within a couple grand of the Genesis deals, so, it was not a money based decision. It was a quality of life based decision. Why pay more for worse treatment?

 

[Mark_888]

Mark, I guess there are those that can somehow rationalize treating a customer poorly. In my opinion, there is never a time to treat a customer poorly, but that is just my opinion, and your mileage obviously varies. As a fan of Hyundai and especially the Genesis sedan, I can only hope my experience is isolated, although a couple other members have sited similar experiences with particular dealerships. Had the tables been turned and the poor treatment came from my local Volvo dealership, I would be driving a Genesis. The treatment I received from Audi and MB was also exemplary, but, in the end, I preferred the larger vehicles. You are quite correct in noting that I received one heck of a deal on the Volvo, but within a couple grand of the Genesis deals, so, it was not a money based decision. It was a quality of life based decision. Why pay more for worse treatment?

I am not rationalizing anything, I just explaining the reality that car dealerships are independent entities (separate from the auto manufacturers) and they can sell the cars at whatever price they want, and play hardball during negotiations if they want to. Unless Hyundai wants to implement a fixed pricing scheme, HMA can do little about it.

Admittedly, dealers for some automakers may not play those games during negotiations that you encountered, because they charging you a premium price for "the experience." Back in the 1970's and 1980's I had a great buying experience in my purchase of several Japanese cars, because there was none of that unpleasant negotiation--I paid MSRP for the cars due to import quotas (just like everyone else). I can "say" that I avoided an unpleasant experience of negotiating with a car salesman, but I paid dearly for the privilege. In 1998 I bought a Toyota, and the sales team played all the tricks on me that many car salespersons do, but I persevered and got a great price.

Also, as has been pointed out, Hyundai dealers usually deal with a different class of person than MB or Audi (or Volvo), so don't expect miracles to occur when they start selling an upscale car that represents a relatively small amount of their inventory.

My overall comment (as stated before) is that I find this subject to be purely anecdotal, and possibly one-sided (we don't get to hear what the dealer says). Lots of people look at a Genesis and decide not buy one for various reasons, but they don't come on this forum and start endless threads about it, especially when it has to do only with the car buying experience and not even about the car.

It sounds to me like you have buyers remorse over your Volvo purchase, otherwise you would have left this forum as soon as made the purchase.

 

[jwaters943]

ImInPA,

How's the Volvo treating you so far? Any dislikes, or is it too soon?

Post some pics when you get the chance....I love the way the S80 looks.

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[ImInPA]

ImInPA,

How's the Volvo treating you so far? Any dislikes, or is it too soon?

Post some pics when you get the chance....I love the way the S80 looks.

So far so good. I have 1600 miles on it already (I commute 90 miles a day round-trip to work). I am actually getting about 28 mpg on the highway. In town around 21. Better than than the sticker said. Like the Genesis, regular unleaded is what I have been using. The twin turbo feels very strong at highway speeds. I have not had any glitches yet (knock wood). The center console will easily hold 15 CD cases and still have room for my ipod and misc. stuff. The bluetooth is nice in that it displays the phone book from my phone so I did not have to enter any numbers into the car. I really like the seats in the Volvo. The bottom cushion is a bit longer and feels right under the thighs. I really like the ipod integration and the ability to randomly shuffle songs from the Volvo end without having to do that from the ipod itself. The volume of the ipod/usb is louder than FM/AM/CD so when switching from one of these to ipod, it can startle you if the song playing is loud. I was not going to get the Tech package on the Genesis. I am really surprised about how good the HD radio sounds. I have quite a few HD cannels to choose from here and they all sound great!!! Much better than SAT. I discovered that we have AM HD channels here too and they sound amazing, not unlike regular FM. I really think Hyundai should include HD radio across the board. The Volvo has a really dialed in feeling of "straight down the road." Crowns and angels do not seem to move it off of its intended path. I really like the controls for choosing where the ventilation will blow from...maybe the best I have ever experienced. Any combination of top, bottom, and dash can be chosen. The A/C is very powerful. This is also the first car I have ever had that is virtually dead-on with regards to both mpg and miles-to-empty. The brakes are fantastic as is the ride. It just seems to "step-over" road imperfections.

If I had to nitpick some things, I find the power windows to not be as smooth or quiet in operation as the Genesis. I really wish it had the keyless operation that the Genesis has. I also wish it had the power tilt/telescope steering wheel feature that the Genesis has. The storage pockets in the doors are not as nice as the ones in the Genesis. The trip computer only has a single bank. (My Passat had two, so you could keep one accumulating and reset the other). I am not sure how Genesis does this. It does have two trip odometers though. The S80 has no engine temperature guage at all (I like full instruments). It uses an LCD bar to indicate fuel level that is not as easy to read as a guage.

Yesterday, I dropped the car off so that the dealer could install the mud flaps, give me the rubber mats, and replace the license late frame (all at no charge to me.) They gave me a loaner S80 that had 21K miles. It was only the 3.2 non-turbo FWD. It got about 30 mpg on the highway, but, the difference in power compared to my T6 model was dramatic. Besides the power difference, at 21K miles it was still tight as a drum and really solid feeling. At 21k the leather barely had a crease and looked like it will wear really well.

I hope mine holds up as well as the loaner I had. It is interesting the different approaches and compromises that manufacturers make. I am overal quited pleased so far.

 

[kaberle]

I would never buy a car from a dealer who let potential customers take new cars for an extended test drive. Now if it were a demo, that would be a different matter, but not a new car.

It was a Demo, matter of fact they had several demos........ a 4.6 .... a 3.8 base and a 3.8 tech.......... I would never buy a car from a dealer that didn't have demos...... lol......

 

[Mark_888]

It was a Demo, matter of fact they had several demos........ a 4.6 .... a 3.8 base and a 3.8 tech.......... I would never buy a car from a dealer that didn't have demos...... lol......

At some of the dealers I went to, they had cars with 200+ miles on them and I told them "no way." Too many of these cars are driven in an extreme manner and not in accordance with break-in guidelines.

 

[jwaters943]

So far so good. I have 1600 miles on it already (I commute 90 miles a day round-trip to work). I am actually getting about 28 mpg on the highway. In town around 21. Better than than the sticker said. Like the Genesis, regular unleaded is what I have been using. The twin turbo feels very strong at highway speeds. I have not had any glitches yet (knock wood). The center console will easily hold 15 CD cases and still have room for my ipod and misc. stuff. The bluetooth is nice in that it displays the phone book from my phone so I did not have to enter any numbers into the car. I really like the seats in the Volvo. The bottom cushion is a bit longer and feels right under the thighs. I really like the ipod integration and the ability to randomly shuffle songs from the Volvo end without having to do that from the ipod itself. The volume of the ipod/usb is louder than FM/AM/CD so when switching from one of these to ipod, it can startle you if the song playing is loud. I was not going to get the Tech package on the Genesis. I am really surprised about how good the HD radio sounds. I have quite a few HD cannels to choose from here and they all sound great!!! Much better than SAT. I discovered that we have AM HD channels here too and they sound amazing, not unlike regular FM. I really think Hyundai should include HD radio across the board. The Volvo has a really dialed in feeling of "straight down the road." Crowns and angels do not seem to move it off of its intended path. I really like the controls for choosing where the ventilation will blow from...maybe the best I have ever experienced. Any combination of top, bottom, and dash can be chosen. The A/C is very powerful. This is also the first car I have ever had that is virtually dead-on with regards to both mpg and miles-to-empty. The brakes are fantastic as is the ride. It just seems to "step-over" road imperfections.

If I had to nitpick some things, I find the power windows to not be as smooth or quiet in operation as the Genesis. I really wish it had the keyless operation that the Genesis has. I also wish it had the power tilt/telescope steering wheel feature that the Genesis has. The storage pockets in the doors are not as nice as the ones in the Genesis. The trip computer only has a single bank. (My Passat had two, so you could keep one accumulating and reset the other). I am not sure how Genesis does this. It does have two trip odometers though. The S80 has no engine temperature guage at all (I like full instruments). It uses an LCD bar to indicate fuel level that is not as easy to read as a guage.

Yesterday, I dropped the car off so that the dealer could install the mud flaps, give me the rubber mats, and replace the license late frame (all at no charge to me.) They gave me a loaner S80 that had 21K miles. It was only the 3.2 non-turbo FWD. It got about 30 mpg on the highway, but, the difference in power compared to my T6 model was dramatic. Besides the power difference, at 21K miles it was still tight as a drum and really solid feeling. At 21k the leather barely had a crease and looked like it will wear really well.

I hope mine holds up as well as the loaner I had. It is interesting the different approaches and compromises that manufacturers make. I am overal quited pleased so far.

Glad to hear you seem to be happy w/ your decision to go w/ the Volvo. My neighbor has a 10 year old V70 and aside from a few scratches in the paint, it looks brand new. The interior (tan leather) still looks showroom fresh....Volvo really doesn't skim on the quality of their carpeting and leather. I can't say I've ever been a HUGE Volvo fan, but the S80 (especially in V8 trim), along w/ the pricey and discontinued S60R, are 2 of my favorite Volvos. I hope it gives you many years of trouble-free motoring.

 

[kaberle]

At some of the dealers I went to, they had cars with 200+ miles on them and I told them "no way." Too many of these cars are driven in an extreme manner and not in accordance with break-in guidelines.

You got that right.... that's why I don't buy demos..... I only test drive them

 

[speakthetruth]

maybe were not comprehending, im talking in totality when i said what i said. im not saying what i or my dealership does. please take the time and understand whats posted instead of trying to nail it down on thats what i or my dealership does. we sell most hyundais in our area. and our customer service, ie. engine guarantee forever, oil and filter changes forever, state inspects 4ever, free manicures, car washes, roadside assitance and so on and so forth sets us apart anyway. our service is excellent during and after the sale.

 

[ImInPA]

Glad to hear you seem to be happy w/ your decision to go w/ the Volvo. My neighbor has a 10 year old V70 and aside from a few scratches in the paint, it looks brand new. The interior (tan leather) still looks showroom fresh....Volvo really doesn't skim on the quality of their carpeting and leather. I can't say I've ever been a HUGE Volvo fan, but the S80 (especially in V8 trim), along w/ the pricey and discontinued S60R, are 2 of my favorite Volvos. I hope it gives you many years of trouble-free motoring.

I appreciate your good wishes. This is my first "trip to Sweden." Like you, I have never been a huge fan of Volvo's, but, this S80 is a good looking vehicle and seems to be built like a tank, not unlike the Genesis in that regard. It also is the third year for this model, so I am hoping that most if not all of the "glitches" have been ironed out by now. The only car I see less of on the road (in this class of car) is the Genesis. Kind of nice not seeing yourself coming and going.