NO SUPPORT FROM GENESIS CORPORATE?

[G-664594]

Hi, I bought a Genesis G80 3.8 V6 CPO with the Ultimate and Tech Package. I purchased in on June 12, 2019 from La Quinta Hyundai and Genesis and have had to bring it in for service numerous times for services that should have been performed I’m the CPO Checklist. Bobby Calloway is the GM and I know he is sick of me asking for oil changes, filters inside the cabin and outside as well. I have had the tires rotated more than once and a host of other issues. He now claims he NEVER CERTIFIED THE VEHICLE AS A CERTIFIED PREOWNED CAR. THEY COST HIM TOO MUCH MONEY. HE TOLD ME TO GET OFF HIS LOT OR HE WOULD CALL THE POLICE AND FILE A RESTRAINING ORDER AGAINST ME. This was on March 30th, 2020. I sent the paperwork to the Corporate Office Consumer Affairs Department after spending 3.45 hours on the phone.

I Summarized and Copied The Three Top Executive in Fullerton’s Hyundai & Genesis HQ. Mark Del Rosso-Genesis CEO/ Pres, William Lee, Genesis Excutive VP & Global Advisor & Jose Munoz who is the Hyundai Global COO. I also copied Natalia B at Genesis Consumer Affairs on Case #16898686.
All these people were sent Overnight Via FedX to arrive this Friday. I called on this case on April 03,
and tried reaching anyone? No one would answer the phone. I finally recieved a phone call from a women named TANA from HYUNDAI and she claimed I would have to deal with this dealer all by myself as Corporate has NO CONTROL OVER THEIR DEALERS SHE REFUSED ANY HELP! I had to call her back and ask for her reply to be put in writing!

ANYONE ELSE HAVE ANY BAD ISSUES WITH GENESIS OR HYUNDAI CORPORATE OFFICES?
ANY SUGGESTIONS ON WHERE TO GO FROM HERE? I NEVER EXPERIENCED THIS BAD OF SERVICE BEFORE IN MY LIFE.! WHERE DO I GO FROM HERE???

I would highly recommend looking in your owners manual under dispute resolution. You’d be surprised in the results. I guarantee it

 

[Robw28731]

Hi, I bought a Genesis G80 3.8 V6 CPO with the Ultimate and Tech Package. I purchased in on June 12, 2019 from La Quinta Hyundai and Genesis and have had to bring it in for service numerous times for services that should have been performed I’m the CPO Checklist. Bobby Calloway is the GM and I know he is sick of me asking for oil changes, filters inside the cabin and outside as well. I have had the tires rotated more than once and a host of other issues. He now claims he NEVER CERTIFIED THE VEHICLE AS A CERTIFIED PREOWNED CAR. THEY COST HIM TOO MUCH MONEY. HE TOLD ME TO GET OFF HIS LOT OR HE WOULD CALL THE POLICE AND FILE A RESTRAINING ORDER AGAINST ME. This was on March 30th, 2020. I sent the paperwork to the Corporate Office Consumer Affairs Department after spending 3.45 hours on the phone.

I Summarized and Copied The Three Top Executive in Fullerton’s Hyundai & Genesis HQ. Mark Del Rosso-Genesis CEO/ Pres, William Lee, Genesis Excutive VP & Global Advisor & Jose Munoz who is the Hyundai Global COO. I also copied Natalia B at Genesis Consumer Affairs on Case #16898686.
All these people were sent Overnight Via FedX to arrive this Friday. I called on this case on April 03,
and tried reaching anyone? No one would answer the phone. I finally recieved a phone call from a women named TANA from HYUNDAI and she claimed I would have to deal with this dealer all by myself as Corporate has NO CONTROL OVER THEIR DEALERS SHE REFUSED ANY HELP! I had to call her back and ask for her reply to be put in writing!

ANYONE ELSE HAVE ANY BAD ISSUES WITH GENESIS OR HYUNDAI CORPORATE OFFICES?
ANY SUGGESTIONS ON WHERE TO GO FROM HERE? I NEVER EXPERIENCED THIS BAD OF SERVICE BEFORE IN MY LIFE.! WHERE DO I GO FROM HERE???

Yup...I just tried to schedule an appt for my GV80 recall only to find the nearest dealership for me is now an hour away...Don't have the inside scoop as to what's going on, but it's a really stupid idea to try & introduce a brand in the US by taking away service options...

 

[jstanczak]

Hi, I bought a Genesis G80 3.8 V6 CPO with the Ultimate and Tech Package. I purchased in on June 12, 2019 from La Quinta Hyundai and Genesis and have had to bring it in for service numerous times for services that should have been performed I’m the CPO Checklist. Bobby Calloway is the GM and I know he is sick of me asking for oil changes, filters inside the cabin and outside as well. I have had the tires rotated more than once and a host of other issues. He now claims he NEVER CERTIFIED THE VEHICLE AS A CERTIFIED PREOWNED CAR. THEY COST HIM TOO MUCH MONEY. HE TOLD ME TO GET OFF HIS LOT OR HE WOULD CALL THE POLICE AND FILE A RESTRAINING ORDER AGAINST ME. This was on March 30th, 2020. I sent the paperwork to the Corporate Office Consumer Affairs Department after spending 3.45 hours on the phone.

I Summarized and Copied The Three Top Executive in Fullerton’s Hyundai & Genesis HQ. Mark Del Rosso-Genesis CEO/ Pres, William Lee, Genesis Excutive VP & Global Advisor & Jose Munoz who is the Hyundai Global COO. I also copied Natalia B at Genesis Consumer Affairs on Case #16898686.
All these people were sent Overnight Via FedX to arrive this Friday. I called on this case on April 03,
and tried reaching anyone? No one would answer the phone. I finally recieved a phone call from a women named TANA from HYUNDAI and she claimed I would have to deal with this dealer all by myself as Corporate has NO CONTROL OVER THEIR DEALERS SHE REFUSED ANY HELP! I had to call her back and ask for her reply to be put in writing!

ANYONE ELSE HAVE ANY BAD ISSUES WITH GENESIS OR HYUNDAI CORPORATE OFFICES?
ANY SUGGESTIONS ON WHERE TO GO FROM HERE? I NEVER EXPERIENCED THIS BAD OF SERVICE BEFORE IN MY LIFE.! WHERE DO I GO FROM HERE???

I’ve had terrible service from Hyundai since I bought a “new” demo 2013 sedan. I bought the 10year/100k extended warranty and between the dealer(s) and corporate, they refused to cover anything that was covered in the document since then, charging me premium prices. I quit going to the Hyundai dealer a few years ago after they stripped the oil filter (again) and refused to take responsibility. I’m now going to a large mutibrand dealership we’ve used for our Dodge and Chrysler vehicles and they also will service our Genesis. I’m through with Hyundai dealers and corporate! Not much better by the way with Ford corporate or dealers on ny new Ford F-150 either! Customer service is a thing of the past I guess!

 

[TinsleyC]

Re: the last three posts - Mr. So Cal Sun Bear hasn't been on the forum for over three years, but your points are valid (just don't expect a reply).

I no longer take my G80 to the dealership unless necessary, like for an important recall. They show lack of care, pass over issues, and charge for things that should be free.