Rate your overall dealer experience from 1-10 maybe this will get attention

[EdP]

Great service department but is not a Genesis authorized dealership. Could not get their warranty person to authorize the above repairs because my car is a Genesis. (It's a 2015 HYUNDAI Genesis) Funny that the top dealership listed here IS a Genesis dealership but can't stop screwing up repairs. To the Genesis dealership, they consider my car a Hyundai and will not offer me loaners or any other services. It is still a Hyundai dealership through and through.
The Southwest dealership DID warranty replace my seatback due to a leading side bolster.... ?? What? Is my car a Hyundai or a Genesis regarding warranty, dammit??

Unfortunately, these are the only two dealers in my city. Still have rear diff hum to address and a droning from my A/C.
Wish I had another option but the next dealership is 1 1/2 hours away and I'm not sure if they're Genesis certified.

It is a Hyundai and subject to the warranty terms of the Hyundai warranty. A stand alone Genesis dealer can do service but cannot authorize Hyundai warranty unless there is an approval system. Sorry, no loaners unless the dealer decides to do it, but no obligation.

Given the problems locally, you may want to talk to the far away dealer. It may pay you to make a day of it and travel out there. Find out what there is to do locally, ask about a shuttle, etc. If a really good dealer they may be your salvation.

 

[tompass]

So far a 10 for Lee Genesis of Fayettsville, NC

 

[DCanady]

Medlin Hyundai, Rocky Mount NC
Sales 9
Service 1