SMH- Low oil light

[Alfer]

Shop had car all day today and needs it tomorrow. They loaned me a truck for the 2 days. Still not 100% as to why cel is triggering.

 

[Alfer]

The verdict is in!!

They blew the engine due to their messed up oil change(s).

They are having their insurance call me to discuss.

He said new engine is noT available anywhere and on back-order. Cost: $17,000 for new engine. I will not accept salvaged engine.

So let the negotiations begin!

 

[Alfer]

next question is this, how do i negotiate with their insurance people? I went in with a semi luxury classed vehicle that had under 70K miles, so will they just offer me KBB value of $12K or can I work out better deal?

 

[Alfer]

Anyone have any thoughts regarding negotiating with the car shops insurance folks?

 

[carguy75]

next question is this, how do i negotiate with their insurance people? I went in with a semi luxury classed vehicle that had under 70K miles, so will they just offer me KBB value of $12K or can I work out better deal?

I never had to deal with a situation like that. My best guess is that the insurance will offer you a check for the estimated cost to replace the engine new or re-manufactured. The problem is that it may take forever to find a re-manufactured 3.8 Genesis sedan engine or for a new back-ordered engine to be shipped.

In your case I would just ask for a check for the estimated cost of a new(or re-manufactured) engine including labor cost and just cut your losses by buying a different car if they offer $15k or more. Sell the Genesis as is. If they only offer $12k(value of the car) then you have to decide if that will be enough money to settle with.

Note: I personally would take the insurance check and drop in a used low mileage 3.8 engine myself. You can find a used engine for sale with similar mileage for about $2500 on Ebay.

 

[skipgen]

That's a tough one. If you can get an amount out of them that you are comfortable with, I'd probably walk away from it. Who knows what kind shop would install the engine? Would they be any more competent?

At the end of the day, that shop destroyed your car. I'd think that you would be entitled for some extra for your inconvenience. Might be worth it to involve your insurance company & see if they can fight on your behalf. Like Carguy, I've never had that experience - but that shop sure did drop the ball and botched it. The car was fine until you got there...

 

[Alfer]

The more I chat with folks, I fear in the end they (repair shops insurance) will do everything they can to low-ball me with a "totaled car" dollar amount of the $12K value KBB showed the car was worth prior to engine failure.

 

[joegr]

The more I chat with folks, I fear in the end they (repair shops insurance) will do everything they can to low-ball me with a "totaled car" dollar amount of the $12K value KBB showed the car was worth prior to engine failure.

Well, they are likely to start there, but you should try to negotiate them up. Do a little more research. Specifically, try to find some cars similar to yours (mileage, year, options, condition, ...) at the local dealer lots and see what they are asking for them. Be sure to add the "documentation" fees to that number, and then ask for that + some amount that you may have to back down on.

 

[Alfer]

I have been looking (in person and online) for any Genesis similar to mine to have available as my counter offer plan. So far I found just one 2017, same color, almost all same features but has 100,000 miles. One of Hyundai dealer has a new arrival 2015 AWD in grey but with 79,000. Looks nice and is going for $19,000 + doc fees. What sux is by time the shops claim gets resolved, both will likely be sold off.

I'd love to be able to tell shop that I found one that meets my needs for $19,500 +plus tag/tax but I'd like an extended warranty added to the offer.

 

[joegr]

...I'd love to be able to tell shop that I found one that meets my needs for $19,500 +plus tag/tax but I'd like an extended warranty added to the offer.

That's not a bad idea and certainly worth a try. Meanwhile, check out CarMax if you haven't already. You can search their whole national inventory, and you can get any that you find brought to whatever your closest location is. If it is far away, there is a fee for that, but you would include that in the cost to the insurer to replace your car.

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[Alfer]

Yes, we went walking the CM lot this weekend and initially I just had their site look within 250 range, hell, I might a well go nationwide and like you said, just tag on shipping fee/doc fee/tag/tax to my negotiation and see where things go.

 

[Rogozhin75]

I hope you get a new ride to your liking, this is just a bad situation

 

[Alfer]

Finally got a call from their insurance guy (Farmers). He was a total di*k, had attitude, barely listened to what I had to say, and just blew me off for most part. Said "is what it is" when I asked for options I'm being given.

Talked to local store manager and he was very apologetic. We had a good long discussion about plan etc and at this point, even though they sent insurance costs of new engine, I'd probably only be allowed the salvaged engine option. They replace all fluids, belts, hoses, timing kit etc. I told them I wouldn't accept a 90 day warranty and he said max would be 2 year parts/labor. He said I could have rental car after insurance signs off. But told him once insurance calls them with plan, I want to sit in person and get EVERYTHING in writing about what they are doing, what I'm getting, warranty etc.

 

[joegr]

... max would be 2 year parts/labor. ...

I think that is reasonable. Anything they did wrong with the replacement, or any problem with the replacement engine should show up before two years. One thing I would discuss however, is what this "warranty" will consider as excessive oil consumption. Many allow for up to a quart per 1000 miles. I consider less than 1/4 quart in 5000 miles more reasonable. I'd want some guarantee of no measurable oil consumption in that two year period.

 

[Alfer]

My Farmers agent called the jackhole Farmers agent I spoke with that reps the car shop and had some words with him about his piss poor customer service skills. LOL

My agent did have a valid point about getting a 50K mile "salvaged" engine. She said you don't know how it was treated, if it was in a flood, etc. She said it may be a good idea to tell car shop that insurance is paying you est $10K and I want an engine with fewer miles and that the shop should pay the difference.

 

[NC356]

It would be mean, but...........
You could tell your agent and your shop you want to ensure you don't end up with an engine that they had serviced!

 

[joegr]

It would be mean, but...........
You could tell your agent and your shop you want to ensure you don't end up with an engine that they had serviced!

It would also be counter-productive at this point.

 

[Alfer]

Does anyone know what cost would be for Hyundai to run diagnostic tests on the engine that the other repair shop puts in?

Meaning, when engine is totally done at the other car shop, I tell them to take it to Hyundai to be tested that all codes are correct, and all other parts are functioning correctly? I'm assuming that's something Hyundai could offer for a fee? If so, what is best guess cost?

 

[joegr]

Does anyone know what cost would be for Hyundai to run diagnostic tests on the engine that the other repair shop puts in?

Meaning, when engine is totally done at the other car shop, I tell them to take it to Hyundai to be tested that all codes are correct, and all other parts are functioning correctly? I'm assuming that's something Hyundai could offer for a fee? If so, what is best guess cost?

It would probably be one hour of labor, and it would be almost certainly useless.

 

[Alfer]

Gotta love Enterprise car rental. Insurance said they would pay for an equal sized (full size) sedan yesterday, but the car wouldn't be available until today. So I show up to get car and he pulls up with a Toyota Corolla. LOL. Is asked "Is this what you all call "full size"?? He said the full size car is getting oil changed etc. So why did you tell me to come TODAY to get the "full size" car if you knew it needed to be serviced?? Idiots. Oh well, it's way better than the beater truck.