Suspension Issue - A new take

[GripperDon]

Just wondering are you an employee or part of a dealer organization ?

 

[Mark_888]

Just wondering are you an employee or part of a dealer organization ?

Are you talking to me? Definitely not. That would be a lot more clear if you read all my posts (which is probably too much ask of newer members).

 

[GripperDon]

No, Read most all the post it's just a simple questions, You have posted alot and were here before me buy about 185 days, but that actually does not mean anything in the scheme of things, as least to me. I was just wondering and now you have said it to me. So thanks for the answer.

When I was active on the www.nissanmurano.org forum with over 4500 posts over a number of years, one thing I always did was to try and make new members feel welcome and answer questions without rancor.

 

[Mark_888]

No, Read most all the post it's just a simple questions, You have posted alot and were here before me buy about 185 days, but that actually does not mean anything in the scheme of things, as least to me. I was just wondering and now you have said it to me. So thanks for the answer.

When I was active on the www.nissanmurano.org forum with over 4500 posts over a number of years, one thing I always did was to try and make new members feel welcome and answer questions without rancor.

I don't consider my response to be rancor. In addition to providing the answer (which I did willingly) I mentioned that the evidence that I am not associated Hyundai in any way (other than being a Genesis owner) is contained in my previous posts. If you don't want to read my previous posts, that is fine with me, but I felt compelled to offer up evidence to back up what I say. IMO there are some people associated with Hyundai on this forum who have not identified themselves as such, so it is a legitimate question, and I would not necessarily take everyone's word at face value on the question of Hyundai association.

One other thing I will mention is that because newer members don't read all the previous posts (I didn't either when I joined), a lot of stuff gets repeated, and I sometimes post the same info over again. I willingly have done this, even though some people feel it is repetitive and is beating a dead horse and have objected to it, but I try to answer or respond to newer and older members alike.

People seem to get very touchy anytime the subject of suspension comes up.

 

[dataguy]

People seem to get very touchy anytime the subject of suspension comes up.

My theory is it has everything to do with whether you believe you are affected by the suspension or not. Those who are having issues want it to be magnified to the point that Hyundai will fix it. Those who aren't don't want it to seem like the problem is widespread.

 

[LLT]

My theory is it has everything to do with whether you believe you are affected by the suspension or not. Those who are having issues want it to be magnified to the point that Hyundai will fix it. Those who aren't don't want it to seem like the problem is widespread.

I wholeheartedly agree with that. As someone who is in the middle of replacing half of the front suspension, I do naturally get annoyed when people downplay the issues myself (and others) experience. At the same time, I certainly understand how frustrating it must be for those who don't experience the issue being told the "suspension is garbage" - having been on the receiving end of that as well, it prompts one to defend their purchase. Sometimes we all take things far too personally.

This has actually been an incredibly civil discussion compared to others across other forums. A pretty great group of people here.

 

[GripperDon]

DATA GUY and LLT I agree with you both, I just don't like being accused of things particularly that are untrue. I did not accuse just asked. Now that that is all behind us. I am very very interested in hearing more detail about in the middle of "replacing half of the front suspension" Where did you even find any parts / Are you doing it yourself or via mechanic or dealer. Dropping a tidbit like that really gives a glimmer of hope.

 

[Seattle Genesis]

It appears that some people are having a suspension issue (me) and others are not. I believe this is a real issue. There is some fine tuning that this suspension should go thru. As many have said the Genesis performs outstanding on smooth roads, but when it encounters undulating ripples in the road MY Genesis definitely comes up short. Im not going to repeat all the issues that others have had. All I can say is this is a real problem for some of us and I hope,but doubt that Hyundai will admit to it or do anything about it.

Seattle Genesis

 

[Mark_888]

It appears that some people are having a suspension issue (me) and others are not. I believe this is a real issue. There is some fine tuning that this suspension should go thru. As many have said the Genesis performs outstanding on smooth roads, but when it encounters undulating ripples in the road MY Genesis definitely comes up short. Im not going to repeat all the issues that others have had. All I can say is this is a real problem for some of us and I hope,but doubt that Hyundai will admit to it or do anything about it.

Seattle Genesis

Since Hyundai has revised/tuned the 2010 Genesis suspension to specifically address these concerns, it is hard to say they will not admit there is an issue with the 2009. I am not sure if you are suggesting that they retrofit the 2009 models for free under warranty as part of that admission. I would certainly like that if it happened, but I am not holding my breath.

 

[Pwrplay]

I'm curious to hear if any Canadian Genesis owners here are experiencing the same issues. I for one have no complaints with my suspension. I find it a good balance between firmness and comfort, maybe leaning more to the sporty side .

But the reason I ask is because I understand that HMA tunes the suspension once they are unloaded from the ship and I was wondering if Hyundai Canada does the same or just leaves it as is from Korea.

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[rkgenesis]

To All...

Do we not agree on an idea that, in order for a car to turn (handling), it will have some "harsh" ride? Less oscillating suspension (in general), less floaty, thus, less up/down/side movements, thus better control...?

In Azera, it's just soft and floaty. Isn't the main problem with the Camry and Camry derivatives are the soft suspension, thus no handling.

Don't we just accept the idea that Genny will come with some harsh ride quality just because it has some sports ride capability? Can a car have both? If both, how much something like that cost?

Maybe, some of us need reality check? Maybe, we can have the cake and diet at a same time without gaining the weight?

I am within my 6 months to get my Genesis. I have Azera. mmmmm....

btw.. there are many Houston Genny drivers here... How was the dealership? I go to one on the Katy Freeway. The service guy name Ash is very cool and attentive.

 

[doug725]

No we do not agree on that. There is harsh and then there is harsh. One can have great handling and a decent (even if firm) ride in the same car for Pete's sake. My Genny (no claim about yours) had more up and down, side to side movement and osciallation than any car I've ever been in.

To All...

Do we not agree on an idea that, in order for a car to turn (handling), it will have some "harsh" ride? Less oscillating suspension (in general), less floaty, thus, less up/down/side movements, thus better control...?

In Azera, it's just soft and floaty. Isn't the main problem with the Camry and Camry derivatives are the soft suspension, thus no handling.

Don't we just accept the idea that Genny will come with some harsh ride quality just because it has some sports ride capability? Can a car have both? If both, how much something like that cost?

Maybe, some of us need reality check? Maybe, we can have the cake and diet at a same time without gaining the weight?

I am within my 6 months to get my Genesis. I have Azera. mmmmm....

btw.. there are many Houston Genny drivers here... How was the dealership? I go to one on the Katy Freeway. The service guy name Ash is very cool and attentive.

 

[Genesis380]

Test drive a new Maxima. The suspension is firm but controlled and certainly not harsh, even on 45 series tires. I drove one over the weekend over the same roads that make my Genesis fall to pieces, and the Maxima handled the road with aplomb. I did not expect the Max to ride as well as it did. This is a prime example of a car than handles great and has a comfortable ride too.

I also drove an Accord V6 EX-L with 50 series tires which isn't what I would call soft either. Again, the ride was firm but controlled and was not harsh.

Next I test drove an Avalon. It has 55 series tires and it was ultra-smooth but didn't handle or brake very well, and felt inferior to the Genesis in every other respect. Suprisingly, out of the 4 cars, it felt the cheapest quality and least substantial, and the interior fittings were not very precise. Funny, because I used to have an Avalon and I thought I'd like the new one.

The Genesis is the best of the bunch by far, but it definitely has a suspension issue which in my opinion negates all it's other virtues. What's the good of a great car that is irritating to ride in?

I would have traded the Genesis for the Max in an instant, but I am too upside down. I'd lose about $4K, and I don't want to take the hit.

My Genesis ride seems to have improved a bit over the last week. Either it, or my brains have loosened up a bit from all the jarring.

I call the Genesis the most beautiful girl in the world with a bad personality.

IF Hyundai sorted out the suspension, this could be amongst the best cars in the world.

IF, IF, IF...

 

[LLT]

Harsh is not the same as firm. You can have "firm" without having poor ride quality, all the while maintaining positive handling characteristics. The Genesis just has poor dampening, that's all.

Genesis380 - I had an 07 Avalon. It was the smoothest car I've ever owned - you're right about the handling though. Then again, I'd much prefer somewhat sloppy handling to a bone-jarring, noisy ride. If I could take the suspension of the Avalon and put it on the body and interior of the Genesis - I'd be a happy panda.

 

[Genesis380]

"If I could take the suspension of the Avalon and put it on the body and interior of the Genesis - I'd be a happy panda."

Ditto.

Paradoxically, the Avalon has the less sophisticated MacPherson strut system. Sometimes simpler is functionally better.

 

[GripperDon]

We three could form a club, I thought the ride on the 2007 Nissan Altima Hybrid I traded in on the Genesis had a perfect balance of ride, control, and it had great brakes.

The Genesis is like another Sophisticated Lady ( see avatar) I know, Very temperamental unless things are very smooth. Sometimes the plainer Jane is more pleasant to live with.

 

[genesismuse]

I'm curious to hear if any Canadian Genesis owners here are experiencing the same issues. I for one have no complaints with my suspension. I find it a good balance between firmness and comfort, maybe leaning more to the sporty side .

I don't currently own the Genesis, but I am certainly very interested. I have test driven the genesis several times now. The first two times was on a highway, then on regular streets. I never noticed a suspension issue. I then found this forum and saw a number of complaints so I test drove it again making sure to driver over a bumpy road. I did find it a little jittery but with less than 5 minutes on a bumpy road, it's hard to say how much it would bug me.

I test drove an '08 G35 immediately after on the same road. Given the car was used it may not be a fair comparison, but the G35 handled the bumps with considerably more comfort and I realized just how much jostling was going on in the Genesis.

I'm now waiting to see what occurs with the 2010 and/or whether there is an announcement about retuning the '09 suspension. I may not be that bugged by the current suspension but I am not going to take the chance.

One thing that strikes me is that, given the volume of complaints about the suspension, it's clearly a broad enough issue (though not all inclusive) that it could seriously impact resale values. Given this is Hyundai's first foray into the luxury market, I would think that they would want to do everything possible to protect resale values to attract luxury buyers who will concerned about this kind of thing. It seems most owners on here would be willing to pay for the retuning. Perhaps Hyundai is waiting til the reviews are in on the 2010 version before doing any kind of a recall / "hotfix". If I was running Hyundai, I know I would. No sense in incurring extra costs / wrath of customers until you're sure you've got it right.

Thoughts on the above? Also, anyone have a review or seen definitive details on the 2010 version?

 

[GripperDon]

I bought a G35 the day they hit the dealers floor, BOY! would I love to have that great ride again. Or actually any other car I have ever owned.

 

[Bear]

Has anyone talked to a dealer about LLT's August 15th comments in Support for suspension issues?

 

[Genesis380]

Has anyone talked to a dealer about LLT's August 15th comments in Support for suspension issues?

Mine is booked for next Wednesday. The dealer said they would check the torque settings and condition of the bushings, and work with Hyundai tech center in CA. I initially had it booked for Saturday, but they said they wanted it during the week as the tech center does not work on Saturdays.

Who knows whether anything will come of it, or if the car will be returned No Problem Found.