waveman
Supporting Member
As far as dealer experience, I would prefer to have much less of it than I have had with the BMW. With the Genesis handily outselling all Audi, Infiniti and Acura models and only being beaten by the BMW 3, Lexus ES, MB C class and Cadillac CTS, all long time and established in the market, the Genesis is gaining credibility in the market. The salon experience at the dealer costs money and is not free. I personally would prefer to spend less time at the dealer and not have to pay for the salon and see the savings in the price of the car. The concept of the Equus, where you would never need to go to the dealer for anything beats all rest for convenience.
I agree that the full salon experience comes at a cost that I'd willingly forego to save money on the car. But judging by the varied responses about service quality in several threads here, it seems that Hyundai does have a way to go, at least at some dealers. I don't think that it's unreasonable to expect a clean, nicely-appointed facility, techs who know the Genesis well and are up on the latest TSBs, and a loaner car or a shuttle for service.