As the originator of this thread, I wanted to give an update (as much as I can).
I stated before that Hyundai Motor America (HMA) instructed my local dealer to conduct tests on my vehicle instead of sending in a specialist from HMA. I was told multiple times that a specialist was coming to inspect the vehicle. They waited three weeks and then told dealer to conduct test.
I have obtained a copy of the "test" results through my states' Attorney General's office - I had filed a complaint against HMA.
Neither my HMA nor the dealer would provide me the results for the test of carbon monoxide. I was told they did not have to provide this to me. This actually violated the law.
In the "test" notes, which are nothing more than a service write-up, the technician noted after driving vehicle "HAD A FUEL SMELL VAPOR COMING FROM THE REAR OF THE VEHICLE AROUND THE EVAP SYSTEM FRESH AIR VENT AREA". They did nothing nor offered any explanation!
I have also learned that they drove the car out to a volunteer fire station to borrow a CO monitor. They placed the CO monitor in the car and when it do not go off - they deemed the car fine. (They did not note if they actually knew how to use this monitor or if it worked properly and had been calibrated.)
Afterwards, my dealer asked for a specialist to come look at the car. HMA denied the dealer's request! They denied their own dealer's request to do what they said they would do. Amazing!
According to the letter I received from HMA, the vehicle was "thoroughly inspected" and "despite extensive attempts to duplicate my complaint, no problem was found". End of story, cased closed. HMA is doing nothing further and the case is closed to them.
This is very troubling if this is how HMA treats their "valued" customers, especially Genesis owners. Really??
I stated before that Hyundai Motor America (HMA) instructed my local dealer to conduct tests on my vehicle instead of sending in a specialist from HMA. I was told multiple times that a specialist was coming to inspect the vehicle. They waited three weeks and then told dealer to conduct test.
I have obtained a copy of the "test" results through my states' Attorney General's office - I had filed a complaint against HMA.
Neither my HMA nor the dealer would provide me the results for the test of carbon monoxide. I was told they did not have to provide this to me. This actually violated the law.
In the "test" notes, which are nothing more than a service write-up, the technician noted after driving vehicle "HAD A FUEL SMELL VAPOR COMING FROM THE REAR OF THE VEHICLE AROUND THE EVAP SYSTEM FRESH AIR VENT AREA". They did nothing nor offered any explanation!
I have also learned that they drove the car out to a volunteer fire station to borrow a CO monitor. They placed the CO monitor in the car and when it do not go off - they deemed the car fine. (They did not note if they actually knew how to use this monitor or if it worked properly and had been calibrated.)
Afterwards, my dealer asked for a specialist to come look at the car. HMA denied the dealer's request! They denied their own dealer's request to do what they said they would do. Amazing!
According to the letter I received from HMA, the vehicle was "thoroughly inspected" and "despite extensive attempts to duplicate my complaint, no problem was found". End of story, cased closed. HMA is doing nothing further and the case is closed to them.
This is very troubling if this is how HMA treats their "valued" customers, especially Genesis owners. Really??
These post smells of exhaust fumes..
