Recall/Free Tire Replacement???

[lobsenza]

The rear sunshade is very useful in hot weather. I live in TX and have setup my sunshade to automatically go up whenever i shut off my car and down when the car starts.

 

[Seattle Genesis]

Got my letter last week. Not sure what I should do right now since I really don't have any issues with the current tires. Maybe I'll wait a few months to get the new tires. I only have 7500 miles on them.

 

[DRS]

Re: Tire Recall

^ +1

 

[Heisenberg]

Are all of you really having flat spot/vibration issues? I have owned my Genesis for about a month now and I can say with certainty that I haven't experienced the slightest vibrations or flat spots on the tires. I think the Hankooks drive great, and if you look at reviews are probably the better tire than the offered replacement if you don't have the flat spot issue. I drive it everyday and my car is never sitting for a while, which is usually the culprit for flat spots on other tire models though. Plus my car was delivered to my house a day after it was shipped to the USA so it has never sat anywhere for a prolonged period of time. I'm just surprised they are replacing all Genesis tires when it seems like there are several of us who are experiencing no issues whatsoever and really enjoy the Hankooks. Guess I'll take a free set of tires in 3 years if they're giving them away

 

[Aquineas]

Are all of you really having flat spot/vibration issues? I have owned my Genesis for about a month now and I can say with certainty that I haven't experienced the slightest vibrations or flat spots on the tires. I think the Hankooks drive great, and if you look at reviews are probably the better tire than the offered replacement if you don't have the flat spot issue. I drive it everyday and my car is never sitting for a while, which is usually the culprit for flat spots on other tire models though. Plus my car was delivered to my house a day after it was shipped to the USA so it has never sat anywhere for a prolonged period of time. I'm just surprised they are replacing all Genesis tires when it seems like there are several of us who are experiencing no issues whatsoever and really enjoy the Hankooks. Guess I'll take a free set of tires in 3 years if they're giving them away

It's more noticeable in colder temps. I definitely noticed them when it was cooler, I don't have them at all now.

 

[markpoisson]

It's more noticeable in colder temps. I definitely noticed them when it was cooler, I don't have them at all now.

Agreed - temperature affects this. Now that it is warmer, not such a problem. But since my tires are getting worn, I am looking forward to getting free replacements...

 

[ksoze]

Are all of you really having flat spot/vibration issues? I have owned my Genesis for about a month now and I can say with certainty that I haven't experienced the slightest vibrations or flat spots on the tires. I think the Hankooks drive great, and if you look at reviews are probably the better tire than the offered replacement if you don't have the flat spot issue. I drive it everyday and my car is never sitting for a while, which is usually the culprit for flat spots on other tire models though. Plus my car was delivered to my house a day after it was shipped to the USA so it has never sat anywhere for a prolonged period of time. I'm just surprised they are replacing all Genesis tires when it seems like there are several of us who are experiencing no issues whatsoever and really enjoy the Hankooks. Guess I'll take a free set of tires in 3 years if they're giving them away

Well said. My guess is that the dynamics and characteristics of these more performance oriented tires chosen by Hyundai may have not matched up with buyers expecting and experienced with more luxury focused tires. The Hankooks issues reported here are mostly in line with low profile, wide, softer walled tires. Maybe these belonged on an N or RSPEC model where buyers are more familiar with the dynamics of these tires and their challenges in cold weather, noise and temporary flatspotting.

 

[greekgeek]

^I think this hits the nail on the head.

 

[kk in ct]

Are all of you really having flat spot/vibration issues? I have owned my Genesis for about a month now and I can say with certainty that I haven't experienced the slightest vibrations or flat spots on the tires. I think the Hankooks drive great, and if you look at reviews are probably the better tire than the offered replacement if you don't have the flat spot issue. I drive it everyday and my car is never sitting for a while, which is usually the culprit for flat spots on other tire models though. Plus my car was delivered to my house a day after it was shipped to the USA so it has never sat anywhere for a prolonged period of time. I'm just surprised they are replacing all Genesis tires when it seems like there are several of us who are experiencing no issues whatsoever and really enjoy the Hankooks. Guess I'll take a free set of tires in 3 years if they're giving them away

I personally have the flat spot issue all the time - I purchased my car in August, and noticed the issue on three different cars during test drives, include the one I purchased. It was explained to me as needing a wheel balance after the dealer took delivery of it. I think it lasts a bit longer in the colder weather, but it still happens here when it's 80+ degrees out. It's the only thing I don't like about my car, and I could certainly live with it. But now that they will be offering a permanent solution, I will gladly take it.

 

[DRS]

^^ +1. There is a problem. Period. And Hyundai is really stepping up to the plate. Got my loyalty points in the stratosphere. When asked how I like, the car and company, telling folks how they manned up and replaced tires, no hassles or BS dealer service writer gauntlets, says it all.

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[Aquineas]

^^ +1. There is a problem. Period. And Hyundai is really stepping up to the plate. Got my loyalty points in the stratosphere. When asked how I like, the car and company, telling folks how they manned up and replaced tires, no hassles or BS dealer service writer gauntlets, says it all.

+1. If I could +10 I would.

 

[DRS]

Well said. My guess is that the dynamics and characteristics of these more performance oriented tires chosen by Hyundai may have not matched up with buyers expecting and experienced with more luxury focused tires. The Hankooks issues reported here are mostly in line with low profile, wide, softer walled tires. Maybe these belonged on an N or RSPEC model where buyers are more familiar with the dynamics of these tires and their challenges in cold weather, noise and temporary flatspotting.

IF the flat spotting happened on R-Spec owners, I guarantee you, as rightful demanding of excellence R-spec owners are, would be just as loud or more.

 

[ksoze]

^^ +1. There is a problem. Period.

The "problem" however does not show up in test reviews, other cars with the same tire or on other boards, news, etc. Unless it is a specific problem with the tires shipped on this car, it is more likely unfamiliarity with performance tires from buyers.

 

[DRS]

The "problem" however does not show up in test reviews, other cars with the same tire or on other boards, news, etc. Unless it is a specific problem with the tires shipped on this car, it is more likely unfamiliarity with performance tires from buyers.

You saying we are unfamiliar with performance tires? Suggest you modify your thinking. Did you have "Firestone Wide Ovals" bias ply tires on some Chevy Nova back in the day? Which got you used to square tires? [emoji6]

 

[ksoze]

You saying we are unfamiliar with performance tires? Suggest you modify your thinking. Did you have "Firestone Wide Ovals" bias ply tires on some Chevy Nova back in the day? Which got you used to square tires? [emoji6]

Cam always count on you changing the argument by attacking or assuming you are being personally singled out.

I am saying that these tires seem to exhibit the same dynamics of contemporary high performance tires, which appear to not set well with some Genesis drivers. Either that or there is defect, not yet admitted to by Hankook or Hyundai.

 

[Nikgen]

^^ +1. There is a problem. Period. And Hyundai is really stepping up to the plate. Got my loyalty points in the stratosphere. When asked how I like, the car and company, telling folks how they manned up and replaced tires, no hassles or BS dealer service writer gauntlets, says it all.

To me, Hyundai is not really fully stepping up to the plate unless they explain what the actual issue is with the Hankook tires they are now replacing because of "a small number of customer comments on the tires on the 2015 Genesis"!

Something feels off as it seems an extreme action for a small number of "comments"? I imagine they've gotten more feedback on lack of fog lights on the V6 - so can we now expect them to offer to install those to "ensure our satisfaction"? I have noted the flatspotting on my AWD V6 in cold weather, but it quickly works itself out and it's a non issue now that it's warmed up. I find the Hankooks to be excellent handling tires and they are very quiet, so I'm not getting what the issue actually is?

Hyundai needs to explain ghe problem and why some cars appear to have more of an issue than others? Also, why are they replacing an Ultra High Performance AS tire with a Grand Touring AS tire - feels like a downgrade. As others have noted, it might just be folks are not used to characteristics of high performance AS tires?

 

[DRS]

Cam always count on you changing the argument by attacking or assuming you are being personally singled out.



I am saying that these tires seem to exhibit the same dynamics of contemporary high performance tires, which appear to not set well with some Genesis drivers. Either that or there is defect, not yet admitted to by Hankook or Hyundai.

Singled out? Nice try at the propaganda attempted stereotype old lady tea room talk. Wrong...

What contemporary high performance tires exhibit the same dynamics as these recalled tires (that do not sit well with some Genny drivers)? Have you owned a Cadillac, Lincoln, Chrysler, Mercedes, Lexus, Audi, or whatever Hugh performance sedan that had OEM tires that exhibited this behavior? Or how about a Ferrari, Porsche, Corvette? Or how about a SHO, Impala SS, 300 SRT, or other mid price performance sedan? Please tell us how "some" of us should experience this as mainstream for any car, let alone high performance sedan or sports car..

I suggest you spend your time finding out your good observation (defect or design issue) instead of commenting on "some" people experiences with these tires.

 

[DRS]

To me, Hyundai is not really fully stepping up to the plate unless they explain what the actual issue is with the Hankook tires they are now replacing because of "a small number of customer comments on the tires on the 2015 Genesis"!



Something feels off as it seems an extreme action for a small number of "comments"? I imagine they've gotten more feedback on lack of fog lights on the V6 - so can we now expect them to offer to install those to "ensure our satisfaction"? I have noted the flatspotting on my AWD V6 in cold weather, but it quickly works itself out and it's a non issue now that it's warmed up. I find the Hankooks to be excellent handling tires and they are very quiet, so I'm not getting what the issue actually is?



Hyundai needs to explain the problem and why some cars appear to have more of an issue than others? Also, why are they replacing an Ultra High Performance AS tire with a Grand Touring AS tire - feels like a downgrade. As others have noted, it might just be folks are not used to characteristics of high performance AS tires?

Yea... Get all that. In these days of inauthenticity by so many people and the corporations or .gov they are involved with, what you say has logic. I guess for the moment, wishful thinking or not, I will experience they are doing this because of the ride issue. Imagine a VP of sales, the CEO, or other executive who drove the cars and got cranked off at the vibration.

I do work with many Far East non ChiCom companies, including the Koreans.. I have seen first hand where a Far East culture exec finds a flaw through actual use and quietly pulls the component from production and will replace what is already out in the field. This is the honorable thing to do in their way of being/showing up. Face is lost by nagging undercurrent of chaos that undermines a quality approach if not addressed quickly. Culturally can also hard to be talkative about the source of the problem.

Now, if they would have sent out a letter for those few in 2012 that has a 5.0 with the defective European piston rings. maybe there was different management on that issue.

With that all said, more explaining the better for the reasons you state. Anyone aware of any safety or reliability issues caused by the tires? And they seem to be saying no hurry, to some in here, to get them changed.

I also agree with your point about the perceived downgrade of purpose. We all have read a couple reports to date stating the new tires initially perform as well as the Hankooks. Guess more reports will be coming in.

I have a thought.. Some of us should drop by the dealers and see if they are changing their in stock fleet.. I would think would be cheaper and better customer sat to change the, before sold.. then right after one buys a car, they get a letter.

 

[kn5owa]

Why the change from Hankook's to Conti's?

Very simple, no brainer - and I would bet my new Genesis on it - and I do like my Genesis.

When anything "unusual" happens with automotive/tire companies (here, we have both involved) - Look to the lawyers.

Either, there was a lawsuit, a threatened lawsuit, or worse yet, a possible class action lawsuit. Maybe, somebody just had a hunch that one was coming.

Why the secrecy? Gag orders or "secrecy agreements". The big box stores - Costco and Walmart, have been hit with unbelievable lawsuits in recent years - usually involving Michelin tires - But, you gotta dig to find out the real story. Many $millions were involved, and the juries didn't worry about fault - they just socked it to the big guys. Try getting "after the sale" service at Costco - no way, in my experience.

When I got the new Conti's, the only difference I noted was a smoother ride over the lousy roads in N. VA. But, I saw one note on the forum that when the 'Kooks" get some mileage on them, you got real problems.

 

[DRS]

^^ +1 Good points. Remember what Shakespeare said... Glad you like your new ones.