HPP Extended Warranty

[Mark_888]

Very interestin thread....

I got a 2015 V8 Base yesterday; and bought the 10 yr, 100K, Zero deductible. My rationale was that if i keep the car 5ish years, it is worth it (the price for 5 ys vs 10 yr was small), and if i were to sell it then the warranty has value and makes the car more desirable for resale.

HOWEVER, as someone pointed out, the exclusions seems to skirt some of the key reasons of buying this....like the Radar components, etc.
Typically we list those items NOT Covered rather than the huge list
of covered items when defining Platinum component coverage. See below.

Has anyone used the HPP warranty on any cars...not necessarily Genesis? Experiences?
Many thanks

Not Covered:
• Mechanical, Exterior, Interior
Brake linings, brake drums and rotors, disc brake pads, standard transmission clutch components, air bags, solar powered devices, hinges, glass, lenses, sealed beams, body parts and/or panels, trim, moldings, door handles, lock cylinders, tires, wheels, batteries, light bulbs, upholstery, paint, bright metal, freeze plugs, heater and radiator hoses, exhaust system, shock absorbers, audio, security or other systems not factory installed, work such as front-end alignment or wheel balancing, constant velocity joint boots, safety restraint systems, cellular phones, electronic transmitting devices (except for those specifically listed under silver, gold, or gold plus coverage), radar detectors, appliances, near object avoidance systems and all laser radar cruise control components, vinyl and convertible tops."

I thought the V8 Base Trim is equal to Technology Package on V6, so that is a little misleading. It's not like your V8 car is striped.

The part about whether the radar, etc is covered by the 10 year HPP warranty is not clear IMO. I suspect it is covered, just that the above was written by an idiot attorney whose writing skills are very poor. I think they are trying to exclude all after-market stuff ("not factory installed"), but botched the sentence. But that is just my guess.

 

[rickkapur]

Thanks Mark.
Yes, it is not a stripped down car...fair. There are only two trims in v8s, base and the ultimate. Sorry, if I was not clear.

wrt the exclusionary language...I am not sure if this was actually a smart attorney with deliberate goals to obfuscate that they do not cover this radar, etc that is built in. Looking at earlier comments on this thread, seems that people who have tried to get clarity from Hyundai have not succeeded...that makes me pessimistic. Nonetheless, given the others bells/whistles that are covered, is it still worth keeping this warranty?

Thanks

 

[Mark_888]

Thanks Mark.
Yes, it is not a stripped down car...fair. There are only two trims in v8s, base and the ultimate. Sorry, if I was not clear.

wrt the exclusionary language...I am not sure if this was actually a smart attorney with deliberate goals to obfuscate that they do not cover this radar, etc that is built in. Looking at earlier comments on this thread, seems that people who have tried to get clarity from Hyundai have not succeeded...that makes me pessimistic. Nonetheless, given the others bells/whistles that are covered, is it still worth keeping this warranty?

Thanks

Based on the cost of fixing the audio/video/Nav components if something goes bad (Hyundai seem to only be able to replace them and not fix them), it is worth it if you keep the car past 3 years or 36K miles. Starting in 2016 the warranty on audio/video/Nav increases to 5 years - 60K miles, but some people keep cars longer than that, so it could still be worth buying it for 2016 models.

They key is to get a good price on the warranty, which can be purchased from any Hyundai dealer, and after the car is purchased. There are threads that identify dealers who sell them on the phone/internet at very reasonable prices.

I don't recall anyone getting denied warranty coverage for HPP warranty if their radar, etc components go bad, so not sure if either pessimism or optimism is appropriate.

 

[rickkapur]

Cool!
Will keep it then

 

[ep010835]

I just this minute completed the purchase of a 10 year/100K miles/0 deductible HPP Platinum VSC. I contacted 4 dealers (all out of state to me) via email and phone and received responses from two of them. One quoted me $1860 and the other quoted me $1150. If you are interested in the particulars, PM me for details.
On a related subject. I called the business office at HPP to ask about the much discussed presumed exclusion on this forum of the collision avoidance and laser radar cruise control systems. Anyone who has been keeping up with this discussion is aware that many of us, including me before today, have concluded that these two systems are among the items/systems that are excluded from coverage in the HPP Platinum plan.
After receiving a copy of the complete agreement I read the exclusions list thoroughly and concluded that these systems are indeed included in HPP's platinum plan. All of this can be found in Section III, Item 15. If one reads the second sentence carefully, these items/systems are excluded ONLY if they are "not approved by the covered vehicle's manufacturer". In other words, aftermarket stuff.
The HPP representative I spoke with confirmed that all of these systems are not excluded (read included or covered) provided they are originally installed equipment. (For aftermarket stuff we are on our own.)
So, I say all of that to say that I now feel much better about the HPP warranty and the coverage it provides and for $1150 the purchase became a real no-brainer for me.

 

[reddogva99]

My sales rep in richmond has always been one of the smartest and resourceful. He usually knows the very well and if he can't answer my question can find someone who can. Bottom line. I wondered about the advanced safety features and radar ect. He looked into it. If the car is shipped with it from korea it is at least covered by the 5 year 60 k warranty unless implicitly excluded. The nav and I believe radio are installed after it arrives so the 3 year warranty.

 

[Mark_888]

My sales rep in richmond has always been one of the smartest and resourceful. He usually knows the very well and if he can't answer my question can find someone who can. Bottom line. I wondered about the advanced safety features and radar ect. He looked into it. If the car is shipped with it from korea it is at least covered by the 5 year 60 k warranty unless implicitly excluded. The nav and I believe radio are installed after it arrives so the 3 year warranty.

I would be shocked if the Nav and Audio are installed after import into the USA. In the 6.5 years of being in this forum, no has ever suggested that, and it sounds completely illogical. The fact that the warranty is only 3 years - 36K miles on the Nav and Audio has nothing to do with it, and starting in 2016 the warranty on Nav and Audio is 5 years 60K miles (this applies to all Hyundai vehicles).

The issue of this thread has to do with the HPP extended warranty beyond the 5 year - 60K mile new car warranty (or other extended warranty besides the HPP one), and whether it covers some of the advanced electronics such radar devices used for collision avoidance, etc. I already said I think it is covered by the HPP extended warranty, and the terms are just poorly worded with regard to after-market items (which are not covered).

 

[Mark_888]

The HPP representative I spoke with confirmed that all of these systems are not excluded (read included or covered) provided they are originally installed equipment. (For aftermarket stuff we are on our own.).

That is what I have been saying for several years. The whole misunderstanding can probably be blamed on a lawyer who has poor writing skills (at least in English). Unfortunately, if anyone reads a lot of legal documents, poor writing skills are common among lawyers.

Sometimes I think lawyers write that way on purpose, to make people think that their job involves very complex documents and issues that no normal person can understand.

 

[amartz]

I had been told that the 3/36 warranty on the radio was because that's what Lexicon warranties their product for.

 

[DRS]

I just this minute completed the purchase of a 10 year/100K miles/0 deductible HPP Platinum VSC. I contacted 4 dealers (all out of state to me) via email and phone and received responses from two of them. One quoted me $1860 and the other quoted me $1150. If you are interested in the particulars, PM me for details.
On a related subject. I called the business office at HPP to ask about the much discussed presumed exclusion on this forum of the collision avoidance and laser radar cruise control systems. Anyone who has been keeping up with this discussion is aware that many of us, including me before today, have concluded that these two systems are among the items/systems that are excluded from coverage in the HPP Platinum plan.
After receiving a copy of the complete agreement I read the exclusions list thoroughly and concluded that these systems are indeed included in HPP's platinum plan. All of this can be found in Section III, Item 15. If one reads the second sentence carefully, these items/systems are excluded ONLY if they are "not approved by the covered vehicle's manufacturer". In other words, aftermarket stuff.
The HPP representative I spoke with confirmed that all of these systems are not excluded (read included or covered) provided they are originally installed equipment. (For aftermarket stuff we are on our own.)
So, I say all of that to say that I now feel much better about the HPP warranty and the coverage it provides and for $1150 the purchase became a real no-brainer for me.

Thank you... I was beginning to doubt myself, and there was no extended coverage on the sensors and driving systems.. I too had read the print sometime ago with the 2012. And quick review reading at the dealer a copy with the 2015 T and Cs, my understanding was the systems and components were covered.

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[Mark_888]

I had been told that the 3/36 warranty on the radio was because that's what Lexicon warranties their product for.

Maybe, but the warranty offered by Lexicon (actually Harman International) to Hyundai depends on the price Hyundai pays them for the units. If Hyundai is willing to pay Harman more money, Harman will warrant the products longer.

Also note that the Equus has always had a 5 year/60,000 mile warranty on the Radio and audio systems, and Equus uses the Lexicon 17-Speaker system.

A warranty is like insurance. The more you pay, the better coverage you get. Anything is insurable, for the right price.

In any case, starting with 2016 models, all Hyundai vehicles will offer a 5 year/60,000 mile warranty on the Radio and audio systems, regardless of audio system supplier (not sure if they all use Harman International systems). Note that these are Hyundai USA warranties. Warranties in other countries may be different,

 

[SKM348]

I just this minute completed the purchase of a 10 year/100K miles/0 deductible HPP Platinum VSC. I contacted 4 dealers (all out of state to me) via email and phone and received responses from two of them. One quoted me $1860 and the other quoted me $1150. If you are interested in the particulars, PM me for details.
On a related subject. I called the business office at HPP to ask about the much discussed presumed exclusion on this forum of the collision avoidance and laser radar cruise control systems. Anyone who has been keeping up with this discussion is aware that many of us, including me before today, have concluded that these two systems are among the items/systems that are excluded from coverage in the HPP Platinum plan.
After receiving a copy of the complete agreement I read the exclusions list thoroughly and concluded that these systems are indeed included in HPP's platinum plan. All of this can be found in Section III, Item 15. If one reads the second sentence carefully, these items/systems are excluded ONLY if they are "not approved by the covered vehicle's manufacturer". In other words, aftermarket stuff.
The HPP representative I spoke with confirmed that all of these systems are not excluded (read included or covered) provided they are originally installed equipment. (For aftermarket stuff we are on our own.)
So, I say all of that to say that I now feel much better about the HPP warranty and the coverage it provides and for $1150 the purchase became a real no-brainer for me.

Thanks for the research, clarification, and peace of mind. I take delivery either today or tomorrow of my 2015 black, AWD, Sig & tech. My dealer was asking $2100 for the warranty and said it HAD to be done today. When I challenged why he said, "that's if you want to include it in the financing". I assumed just as others have that there is no rush to buy now as long as you do before the base warranty expires. Only downside is prices will likely rise a bit but that would be offset by the opportunity cost of the money etc.

I had been looking for the latest build date i could find to hopefully have some bugs worked out and found one built around March/April '15 so that makes us feel better. I'm sure the taillight recall will be finished and maybe the new Michelins will be on there as well.

Will PM you for the source of the $1150 price - sounds appealing enough to go ahead and get now while price is low - this is the real HPP warranty, right?

Thanks!

 

[C-130Geek]

I negotiated Platinum warranty as part of "Out the Door" price and it was listed on sales as $1161.50. I have never bought extended warranty before but thought it prudent with the amount and cost of electronics on the G. Yes it is a Hyundai warranty that is honored by all Hyundai shops, it appears in their system when underwritten.

 

[ep010835]

this is the real HPP warranty, right?
/QUOTE]

Indeed it is.

 

[Not Sure]

as I posted earlier do your homework. Get what you believe to be covered or told to you by a Salesman, Service Manager or Dealership in WRITING preferably an Email. Get it in writing from HYUNDAI Customer Service just like some on this site have done with regards to the tire replacement time frame. I'm sure if the components in question were covered someone would put their name on it, as of yet I have not found that person, also remember the poorly written language of what is and what is not covered in the HPP Contract was not written by a dumb lawyer who lacks writing skills but by a host of very smart lawyers that wrote it in such away that it could be interpreted both ways covered by the consumer (YOU) not covered by the manufacture (HYUNDAI).

 

[Mark_888]

as I posted earlier do your homework. Get what you believe to be covered or told to you by a Salesman, Service Manager or Dealership in WRITING preferably an Email. Get it in writing from HYUNDAI Customer Service just like some on this site have done with regards to the tire replacement time frame. I'm sure if the components in question were covered someone would put their name on it, as of yet I have not found that person, also remember the poorly written language of what is and what is not covered in the HPP Contract was not written by a dumb lawyer who lacks writing skills but by a host of very smart lawyers that wrote it in such away that it could be interpreted both ways covered by the consumer (YOU) not covered by the manufacture (HYUNDAI).

I never said the lawyer who wrote it was dumb, only that many lawyers write in complicated language to make it look like they deserve the inflated pay they receive. The first time I read it, it appeared to me that they were talking about not giving a warranty on after-market stuff, and that has been confirmed by Hyundai Motor America according the post above.

I would not trust an email from a dealer salesman or Service Manager.

 

[Not Sure]

Correct Mark you never said the lawyers were Dumb, but in one post you called the lawyer an Idiot, and in another post you said that the lawyer had poor writing skills especially in English, but you did not call them Dumb. As far as requesting clarification on anything its always better to get it in Writing than to accept their word even if it is from a salesman, Service Manager, Dealership GM or even a HPP Spokesman. GET IT IN WRITING.

 

[Mark_888]

Correct Mark you never said the lawyers were Dumb, but in one post you called the lawyer an Idiot, and in another post you said that the lawyer had poor writing skills especially in English, but you did not call them Dumb. As far as requesting clarification on anything its always better to get it in Writing than to accept their word even if it is from a salesman, Service Manager, Dealership GM or even a HPP Spokesman. GET IT IN WRITING.

I agree that is good to get it in writing, but the warranty is offered by Hyundai Motor America (for HPP extended warranty), and an email from a salesman or service advisor at the dealership is not worth much, especially considering the high turnover in these jobs.

 

[SKM348]

Just picked up my Black AWD Sig/Tech. Finance mgr says if i didn't get extended warranty at purchase i can't get 10/100/0 later as it's considered a used car. says i can only get a 5yr package. In all my reading here i did not see that.

Can someone confirm if this is true or not?

Thanks!!

 

[Mark_888]

Just picked up my Black AWD Sig/Tech. Finance mgr says if i didn't get extended warranty at purchase i can't get 10/100/0 later as it's considered a used car. says i can only get a 5yr package. In all my reading here i did not see that.

Can someone confirm if this is true or not?

Thanks!!

You didn't say what model year, but I assume it is 2015 since you mention Signature Package.

You do not have to purchase immediately. This may shock you, but some people at car dealers lie. The finance guy makes most of his income on extended warranties (he/she is probably only guaranteed minimum wage plus commissions on extended warranties).

If you wait a couple of years the price of the warranty will go up, but you can still get the 10 years. Everything is insurable for a price.

I would PM ep010835 to find out where he got his extended warranty via email/phone from another Hyundai dealer. Don't look a gift horse in the mouth. Do it.