Reported Issues with the Genesis GV60

[GenesisJohn]

Genesis Mobil App:
I called Genesis Support to report that since the Genesis Mobile app received that update about a month ago, my charging time when plugged in to my Level 2 charger says I have 32 hours (!) until limit reached despite the dash saying like 3 hours. The rep wanted me to reboot this infotainment despite it not being an infotainment system issue, it's a mobile app issue. Prior to the pushed out app update, it was accurate. Something in that app update is a bug, almost like that time is for the Level 1 charger, not the Level 2 but it does display that I am on a 240V connection. #buggysoftware

 

[Zcd1]

Today I tried EVGO for the first time vs. the free EA…Charging was seamless with no issues .

What charge speed did you see on that EVGO station? Most of them that I see out there are only about 72 KW…

 

[GreyGV60]

What charge speed did you see on that EVGO station? Most of them that I see out there are only about 72 KW…

Great question. I should have mentioned the downside of charging today. It was a 350kw charger but was only pulling up to 125 max. I'll try it again and see if it improves. The last time I charged at an EA it was a 150kw charger but only pulled 97kw.

 

[Artie Shane]

Today I tried EVGO for the first time vs. the free EA. Impressions 1) Chargers were working unlike the EA chargers in the same strip mall (3 out of 4 were off line). 2) No waiting at the EVGO charges (maybe because you have to pay for it vs the free EA we receive). 3) Cable/connector felt lighter and not as stiff as the EA equipment. 4) Charging was seamless with no issues connecting. I mention this as the prior 3 times I had tried to charge at EA there was always an issue and I had to call EA for assistance. 5) After my first charge at EVGO, the next time I use one of their stations it's supposed to be plug and play, without the need for the app.
I do 90% of my charging at home, but if I have to AC charge I do not mind paying for it if it means it saves me time and I can get in and out without any issues.

Never mind...

 

[Canyonero!]

Today I tried EVGO for the first time vs. the free EA.

I signed up for an EVGO account. I figured only having a single charging provider (even one as spectacular as EA!) is a failure point.

 

[voxel]

That problem is more common than you'd think. I've seen several youtubers recommend holding the cable until it locks across many different EVs, not just this model car. I think it has to do with the connectors from the chargers themselves wearing and how there are a lot of people that don't carefully put them back in the holster. I've seen some of them on the ground when I use EA! Incredible.

It’s a CCS connector design flaw. The heavy DC pins are on the bottom and the communication pins are on the top and thus a slight torque downward due to gravity will cause the top pins not to be fully connected/touching. Pins should be centered or on top. See ChaoJi - Wikipedia

 

[rickcinyyc]

Anyone else had issues with steering when controls intermittently not working? Nothing responds except the Drive Mode (23MY-Advanced) and the paddle shifters. This was happening intermittently to me only, not my wife on her profile. I could get the controls working again by resetting the infotainment system. (ACC Mode, Press Map and Setup together for 3 seconds)

Earlier this week, the dealership replaced a part they referred to as a "clock spring" (934B2-CU5804X SWITCH ASS) and gave me the car back. Today the controls aren't working again and resetting the infotainment system doesn't correct the problem.

I'm not going to be happy on long drives if I can't engage HDA.

 

[Bobdhd]

I had the most bizarre experience yesterday.

I was turning left, from a turning lane of a two lane each way to a one lane each way street. The light goes amber, a substantial distance away, a delivery van (Amazon, of all things) approaching with it’s right turn signal on (to go into the same street as me), realizing he was turning & would not make it to the intersection before the light went red, I turned. Well, the car threw up alarms & went dead in drive function. At first I thought it had one of these drive errors or similar, great.
I then realized it was doing some form of crash avoidance, bloody hell, if that was an actual potential crash, I would have taken it broad side as the car Rolled into, what would have been the other vehicle’s path. It took another couple of seconds for the car to come back to life so I could get out of the intersection.

What an utterly ridiculous system.

 

[BillhasaGV60]

I had the most bizarre experience yesterday.

I was turning left, from a turning lane of a two lane each way to a one lane each way street. The light goes amber, a substantial distance away, a delivery van (Amazon, of all things) approaching with it’s right turn signal on (to go into the same street as me), realizing he was turning & would not make it to the intersection before the light went red, I turned. Well, the car threw up alarms & went dead in drive function. At first I thought it had one of these drive errors or similar, great.
I then realized it was doing some form of crash avoidance, bloody hell, if that was an actual potential crash, I would have taken it broad side as the car Rolled into, what would have been the other vehicle’s path. It took another couple of seconds for the car to come back to life so I could get out of the intersection.

What an utterly ridiculous system.

This sounds very similar to the phantom braking problem experienced by CarsJubilee--take a look at his post.

 

[GenesisDevice]

I had the most bizarre experience yesterday.

I was turning left, from a turning lane of a two lane each way to a one lane each way street. The light goes amber, a substantial distance away, a delivery van (Amazon, of all things) approaching with it’s right turn signal on (to go into the same street as me), realizing he was turning & would not make it to the intersection before the light went red, I turned. Well, the car threw up alarms & went dead in drive function. At first I thought it had one of these drive errors or similar, great.
I then realized it was doing some form of crash avoidance, bloody hell, if that was an actual potential crash, I would have taken it broad side as the car Rolled into, what would have been the other vehicle’s path. It took another couple of seconds for the car to come back to life so I could get out of the intersection.

What an utterly ridiculous system.

This makes me want to just turn off the collision warning/assist function. It is becoming a pattern.

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[gvca]

I had the most bizarre experience yesterday.

I was turning left, from a turning lane of a two lane each way to a one lane each way street. The light goes amber, a substantial distance away, a delivery van (Amazon, of all things) approaching with it’s right turn signal on (to go into the same street as me), realizing he was turning & would not make it to the intersection before the light went red, I turned. Well, the car threw up alarms & went dead in drive function. At first I thought it had one of these drive errors or similar, great.
I then realized it was doing some form of crash avoidance, bloody hell, if that was an actual potential crash, I would have taken it broad side as the car Rolled into, what would have been the other vehicle’s path. It took another couple of seconds for the car to come back to life so I could get out of the intersection.

What an utterly ridiculous system.

This is also what I experienced. It happened to me again yesterday when I was reversing into a parking spot with a road behind me (separated by a patch of grass). The rear cross traffic alert stopped me dead in my tracks while I was straightening up

 

[FirstTimeEV384]

I had the most bizarre experience yesterday.

I was turning left, from a turning lane of a two lane each way to a one lane each way street. The light goes amber, a substantial distance away, a delivery van (Amazon, of all things) approaching with it’s right turn signal on (to go into the same street as me), realizing he was turning & would not make it to the intersection before the light went red, I turned. Well, the car threw up alarms & went dead in drive function. At first I thought it had one of these drive errors or similar, great.
I then realized it was doing some form of crash avoidance, bloody hell, if that was an actual potential crash, I would have taken it broad side as the car Rolled into, what would have been the other vehicle’s path. It took another couple of seconds for the car to come back to life so I could get out of the intersection.

What an utterly ridiculous system.

I had a strange experience too just last week. I was driving on a three lane road in the middle lane. No one was directly in front of me but cars were on either side and a little bit ahead of me. No one was trying to change lanes in front of me. I had a clear path with cars surrouding me. Suddenly the car breaked as if to avoid a non existent collision. I caught a quick glimpse of the dash and I believe it said emergency breaking but nothing about collision avoidance and there were no audible sounds that usually go along with the collision avoidance system. I was so confused but as soon as I realized there was no potential collision the car suddenly resumed regular driving as if nothing had occurred. It scared me and made me paranoid. I am lucky no one was riding my tail bc then this could have caused a collision! I thought this might be related to the breaking update which I had read about just days earlier, but by the description of the fix, I honestly don't know if it's related. Since then, the system update has now occurred. Was this the problem the update was supposed to fix? I hope so!

 

[Omgitsbanzai]

Updating AC limit in the app does not work anymore for me. I was trying to update to 100% for a long road trip and it just didn’t take no matter how times I tried (and false positives “updated successfully).

 

[daveskee]

Updating AC limit in the app does not work anymore for me. I was trying to update to 100% for a long road trip and it just didn’t take no matter how times I tried (and false positives “updated successfully).

View attachment 52583

I have the same experience in the app. Can only adjust in car. Reported to Genesis Customer Care.

 

[wighty]

Updating AC limit in the app does not work anymore for me. I was trying to update to 100% for a long road trip and it just didn’t take no matter how times I tried (and false positives “updated successfully).

View attachment 52583

I was able to update to 100% on Friday night, and it successfully changed to 90% tonight.

Similar note here, I really wish there was a way to tell the car to do a one time charge to 100% from the app, and even better would be to tie this to a departure time so you tell the car you are leaving at like 8am tomorrow morning, try to charge it to 100% so it completes maybe 15-30 minutes before departure.

 

[rickcinyyc]

I was able to update to 100% on Friday night, and it successfully changed to 90% tonight.

Similar note here, I really wish there was a way to tell the car to do a one time charge to 100% from the app, and even better would be to tie this to a departure time so you tell the car you are leaving at like 8am tomorrow morning, try to charge it to 100% so it completes maybe 15-30 minutes before departure.

Unless I'm mistaken, we can do that on the Canadian app.

 

[Looney100]

Unless I'm mistaken, we can do that on the Canadian app.

"Yes we can!"

 

[daveskee]

Mine still doesn’t change.

 

[wighty]

Unless I'm mistaken, we can do that on the Canadian app.

I'll admit I have not used the app all that much since it is not "my" car. I can't imagine the apps being that much different, so how do you do it? I looked at it Friday night for 10 minutes and it was not immediately obvious to me.

 

[Looney100]

I'll admit I have not used the app all that much since it is not "my" car. I can't imagine the apps being that much different, so how do you do it? I looked at it Friday night for 10 minutes and it was not immediately obvious to me.

It certainly isn't intuitive, and involves combining a couple different features/section of the app.
In the Canadian app:

1. Go into 'schedule'. Use the slider to turn Schedule on.
2. Select Schedule 1 or 2, then enable Scheduled Charge
3. Set the day and time you want to depart.
4. Make sure you select 'Apply' or 'Save' before hitting the back arrow on any changes you make anywhere in the app, or it will just ignore your recent input - without warning.
5. Go back to the main 'Schedule" screen.
6. Use the slider to turn on 'Intelligent Charge'. You'll then need to input your 'Off-peak hours'.
7. You want to set this so your off-peak period ends when you want the car to be ready, so if you're leaving at 8AM, select that as the end time.
8. Do some math to estimate how much time you're going to need to charge, and set the start of your off-peak period so that the total time within the window just barely covers what you'll need - maybe is even a hair less. For example, if you need 3 hours, set off-peak for 5 - 8 AM.
9. Select 'Prioritize off-peak charging', this will cause the car to charge mostly during the time you specified, but gives it permission to start earlier, if needed, to complete charging by 8AM. If you tell it to charge ONLY during the period, you'll get your three hours of charging, and that will be it, even if that doesn't get you to your desired charge level at departure.
10. Go to 'Target state of charge', and select the percentage you want the battery to be at when you depart. 100%, if you want to leave with a full battery.
11. ALWAYS HIT SAVE/APPLY WHENEVER IT APPEARS ON ANY PAGE THAT YOU'VE MADE A CHANGE. Otherwise, you've just wasted your time and the car won't be ready.

There you go, 11 simple steps.