Navigation system software update

[yuhaze]

The service manager at my dealership said that out of the 58 they sold, only 3 (three) fell into the recall category.
I know, not a statistically significant result.
but even 58 cars couldn't swamp the dealership, the odds .......

 

[Catharpin]

Per TSB 10-BE-004-2 (available on hmaservice.com with the first page attached here), the current update can be applied on 2009's and 2010's with the DIS system.

However, note that the 2010's out the door have more recent maps (2009) than the 2009's do (2008). IIRC, there was a directive for dealers to apply the 2009 maps to any sold or dealer stock 2010's that shipped before the 2009 map data was applied at the factory. I'm not sure whether the 2010 database (perhaps the date, but maybe not the data) is different from what was updated on the 2010 models.

And as long as you have a 2009 database on a 2010 model, the current upgrade won't be free. The free promotion is for only selected VINs of the 2009 model. I have an inquiry into Hyundai about the rest of the 2009's. My hope is that they're staggering the VINs to avoid everyone swamping the dealers at once.

I have 2008 map on my 2010. Is it eligible?

 

[MHT]

Per TSB 10-BE-004-2 (available on hmaservice.com with the first page attached here), the current update can be applied on 2009's and 2010's with the DIS system.

However, note that the 2010's out the door have more recent maps (2009) than the 2009's do (2008). IIRC, there was a directive for dealers to apply the 2009 maps to any sold or dealer stock 2010's that shipped before the 2009 map data was applied at the factory. I'm not sure whether the 2010 database (perhaps the date, but maybe not the data) is different from what was updated on the 2010 models.

And as long as you have a 2009 database on a 2010 model, the current upgrade won't be free. The free promotion is for only selected VINs of the 2009 model. I have an inquiry into Hyundai about the rest of the 2009's. My hope is that they're staggering the VINs to avoid everyone swamping the dealers at once.

I know that the free upgrade is for the 2009's that qualify under the TSB but I can not get a straight answer about paying for it. My concern was that I could not see the Random option for the I pod that every one who got the upgrade and some 2010 owners were saying was in their data base but I think I have that all figured out as I was looking in the AM /FM & XM mode and it is probably in the AUX/DISC mode.
Thank you for responding

 

[smhirsch]

This is completely idiotic, and as long as Hyundai stays in bed with Map&Soft, there are going to be problems.

I spoke with my dealer's service manager, who has the new set of DVDs and said he'd "work with me" if Hyundai wasn't willing to qualify my '10 for the #P06 campaign, which only applies to the '09 model.

Funny thing is I've already had a navigation update applied to my '10 (I complained immediately when I discovered that I had '07 map data shortly after taking delivery of the car) which brought me up to '08. This update is supposed to bring the map data up to '09, and they're not "offering" it to the '10 owners.

I was directed to contact Hyundai Consumer Affairs to file a complaint and see if I could get any traction from them; my answer from the representative who was more interested in giving me the case number and his employee ID than solving the issue was "I'm reading here in my notes that this update is only for the 2009 models and may cause the 2010 model DIS systems to go black if installation is attempted. We suggest you tell your customers to avoid this update until something further is worked out."

I'm pretty sure there are no physical differences to the DIS head unit from 2009 to 2010, and my dealer's service manager is also convinced that this will not be a problem on my 2010, and has placed a call into his district service tech specialist prior to my car visiting the dealership this coming Tuesday, 8/31.

I'll report back on my findings/results and how well they "worked with me."

Update: I brought in my '10 for routine maintenance and to have the latest DIS/Navigation update applied yesterday. I spoke personally with the service manager, who showed me the set of 4 DVDs that apply to this update, and the package said that it "applies to 2009/2010 Genesis sedans with technology package." He said that my timing was great since the regional service manager was in town and would be at the dealership that day, so he was confident that my installation/issues would be dealt with since this guy "really knows his stuff."

I also explained that the optional "iPod cable" that was part of the system when I took delivery nearly fried my iPhone 4 last week, and that I had to get a replacement after my previous unit overheated while plugged into this cable. They were completely unaware of any issues with the iPod cable, didn't know that there had been any problems with any version of iPhone, and said they'd "look into it."

Meanwhile, after not getting any calls yesterday that the vehicle was ready, I called the dealership to check status... and was told by the service writer "you'd better keep your loaner through sometime tomorrow, as they've been having problems applying the update. We'll give you a call tomorrow with hopefully some better news."

This is the second time that they've had issues while trying to apply a DIS/Navigation update requiring more than a whole day in their service department, and frankly, I told the service manager that they've got quite a few cross-over owners that are going to be "one and done" with Hyundai if they don't get their service policies straight. Further, if they continue to have this degree of difficulty with Map & Soft as a provider of faulty software and outdated maps, they're going to need to look elsewhere for a provider. The launch of the Equus is coming this fall, and if they deal with the prospective owners of THAT vehicle the same way that they're doing with the Genesis, I fear that they're going to garner quite a bit of bad press on the consumer relations side.

Hopefully I'll get my vehicle back today, and only have to pay for the oil change. Details forthcoming...

 

[sjamie]

Hopefully I'll get my vehicle back today, and only have to pay for the oil change. Details forthcoming...

Well, did you get your car back and was the update successful?

 

[smhirsch]

Well, did you get your car back and was the update successful?

Sorry I didn't get back sooner - I was out of town all weekend...

Here's the skinny of my overall service result: Yes, I got the update (map data shows 04/2010) and it was successful. Additionally, the update did NOT erase my DIS information, such as phonebook entries (I've heard several folks mention that these were erased at the time of update.) So far, I've had no issues, and the update seems to be working appropriately, however, I've really not had much chance to do much with it since my car was in the service department for almost 3 days.

My service manager was a real trooper with this case, as he told the district service rep that he felt it should be covered by Hyundai corporate since I've been complaining about the lack of "fresh" data since taking delivery of the vehicle (which was in February 2010 - the car was made in July 2009). What ended up transpiring was that the service manager had to provide a credit card number to obtain the installation code, and the district manager is going to reimburse him. Obviously this isn't something that I'd expect to happen on every case, but, as always, your mileage may vary.

I'll holler back if I find anything wrong or vastly improved with this update.

 

[yuhaze]

I'm working a similar deal with my dealership.
Hyundai corporate customer service - the Genesis team, wanted me to purchase the update, then send them a receipt to get reimbursed. I declined.

The regional service manager was engaged, and has been in touch with my dealership.
I spoke with the service manager at my dealership, and he indicated that they made him the same proposal they did me: "use your credit card and we'll reimburse you" - he declined.

It seems that Hyundai customer support wants to help in this matter, but don't want to (or can't) pay for it from the get go? Maybe their accounting system doesn't allow for paying for something, but does for reimbursing ........

 

[smhirsch]

I'm working a similar deal with my dealership.
Hyundai corporate customer service - the Genesis team, wanted me to purchase the update, then send them a receipt to get reimbursed. I declined.

The regional service manager was engaged, and has been in touch with my dealership.
I spoke with the service manager at my dealership, and he indicated that they made him the same proposal they did me: "use your credit card and we'll reimburse you" - he declined.

It seems that Hyundai customer support wants to help in this matter, but don't want to (or can't) pay for it from the get go? Maybe their accounting system doesn't allow for paying for something, but does for reimbursing ........

Doesn't make much sense to me, however, if the service manager declined, I wonder if he's had some history with corporate such that he's not very confident that he'll actually GET reimbursed?

Makes you scratch your head a bit, doesn't it?

 

[yuhaze]

Doesn't make much sense to me, however, if the service manager declined, I wonder if he's had some history with corporate such that he's not very confident that he'll actually GET reimbursed?

Makes you scratch your head a bit, doesn't it?

The way I communicated the story lacks somewhat.....

I declined to pay ahead of time and submit my receipt out of principle. I just don't do it. I'm speaking to a stranger on the phone that is asking me to invest my funds into something for which I have no guarantee of return. (I'll gladly pay you Tuesday for a hamburger today)

The service manager acted on the same principle; in his case it may be twofold: he doesn't want to mix personal finances and work. I can't blame the man, I would have done the same.

My take:
Hyundai does want to respond favorably.
They have no process in place, no vehicle to deliver something that is an afterthought.
Map n soft probably wants to cash in as much as possible, and Hyundai is trying to figure out how to deal with that.

 

[gator749]

I have a 2010 (premium nav, non-tech) with the 2008 database. Hyundai Consumer Affairs said I would have to pay for an update whenever it becomes available but may (or may not) be reimbursed. I suggested that it was a deceptive business practice to sell a 2010 vehicle with a 2008 database. They replied that Hyundai policy was that this was OK and I was out of luck. It's hard to believe that Hyundai would annoy a group of their best customers over an issue that is relatively minor.

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[smhirsch]

I have a 2010 (premium nav, non-tech) with the 2008 database. Hyundai Consumer Affairs said I would have to pay for an update whenever it becomes available but may (or may not) be reimbursed. I suggested that it was a deceptive business practice to sell a 2010 vehicle with a 2008 database. They replied that Hyundai policy was that this was OK and I was out of luck. It's hard to believe that Hyundai would annoy a group of their best customers over an issue that is relatively minor.

I'd say that based on my prior experience, much of this comes down to how persistent/upset you are, your method of delivery of said displeasure, and how willing your service manager is to go above and beyond the lip service "consumer affairs" is giving you.

I've had two updates since taking delivery of my 2010 model, and they've both been complimentary. Try making nice with your service manager and general manager; see where it goes.

Good luck!

 

[drew0020]

I havent read through the entire 17 pages of this thread, but does the update just provide new map information for a 2009 Genesis? Any other significant changes?

Im debating scheduling service, but the dealer is telling me it takes 4-5 hours...

 

[Matt Z]

I'm not sure of the cutoff production dates of the 2009, but older models it replaces everything including presets that you have saved. On newer models it just replaces the maps and you don't lose any saved info. the Navi info screen now shows a 4/2010 data date

 

[ctrcbob]

I'm not sure of the cutoff production dates of the 2009, but older models it replaces everything including presets that you have saved. On newer models it just replaces the maps and you don't lose any saved info. the Navi info screen now shows a 4/2010 data date

Ditto.

Although the 2010's may only get the Navi screen update, with no loss from the am/fm/xm presets, and the address presets,,,,,,,

my 2009 not only got the Navi screen update, but it must have also updated other things in the hard drive. I lost all my presets.

The instructions tell the technician to write down (record) all the presets and to put them back in after the update, however, I had already written down (recorded) all the presets, and told the technician not to take the time to write them all down as there are so many and that I would put all the presets back in after I got home. That is exactly what I did.

Took the technician less than 4 hours to do the job. Got to the dealer at 8am and was out before noon. Sure, each disc, 70 minutes, 50 minutes, 50 minutes and 15 minutes equals less than 4 hours, but don't forget that the technician will be working on other cars and only checks your update every once in a while.

Did I say that my technician knows what he is doing? This is why he is the only person I want working on my car, be it an oil change, wheel alignment or DIS Update.

 

[sjamie]

Wow... your technician sounds awesome!

 

[Stoofpilot]

Does anyone actually have the version number of the most current Nav software? We keep talking about updates yet I have not seen anyone post the actual version numbers from the Setting mode in the DIS of the most current map version.

 

[scottdk]

Does anyone actually have the version number of the most current Nav software? We keep talking about updates yet I have not seen anyone post the actual version numbers from the Setting mode in the DIS of the most current map version.

This thread may be more usefull.

http://www.genesisowners.com/hyundai-genesis-forum/showthread.php?t=5749&highlight=update

April 30, 2010 is the latest version for the update.

 

[markchurch]

I am on my second Genesis and hoped the navigation would be more accurate on the new one...NOT. After over a year of complaining and calling MAPNSOFT and sending them bad navigation info for multiple addresses I am still no better off. Per the MANSOFT rep I spoke with multiple times, the number of map errors where the location could be from a block to over 1/2 a mile was due to bad algorithms in the head unit. Found the Harmon rep for Hyundai who told me they had no reports of a problem and could not fix it until they were contacted by Hyundai. I finally was called for the map update on my 2011 premium nav system. After 2 days of trying, the system would not accept the update. They had to replace my head unit. Still not better!

SO if you are navigating to the wrong house, or business and are off by anywhere from one house to 1/2 mile, you can report to MPANSOFT until you are making it a full time job, but you are wasting your time. Until Hyundai admits they have a problem with the head unit algorithms and gets it fixed, don't expect any improvement in accuracy. You can’t fix a problem until you admit you have one!

 

[nykerk11]

I am on my second Genesis and hoped the navigation would be more accurate on the new one...NOT. After over a year of complaining and calling MAPNSOFT and sending them bad navigation info for multiple addresses I am still no better off. Per the MANSOFT rep I spoke with multiple times, the number of map errors where the location could be from a block to over 1/2 a mile was due to bad algorithms in the head unit. Found the Harmon rep for Hyundai who told me they had no reports of a problem and could not fix it until they were contacted by Hyundai. I finally was called for the map update on my 2011 premium nav system. After 2 days of trying, the system would not accept the update. They had to replace my head unit. Still not better!

SO if you are navigating to the wrong house, or business and are off by anywhere from one house to 1/2 mile, you can report to MPANSOFT until you are making it a full time job, but you are wasting your time. Until Hyundai admits they have a problem with the head unit algorithms and gets it fixed, don't expect any improvement in accuracy. You can’t fix a problem until you admit you have one!

I just had my car to the dealership for the second time regarding the update for the 2011 V8 model. The first time, they used discs for the 2009-2010 models and it locked up my NAV. They had to pull a new NAV from another brand new V8 on the lot.

I brought my car in this morning because they said they finally got the correct discs for the 2011 V8 model. Later in the day, the service rep. calls me and said they couldn't perform the update as promised because they couldn't find the "eject" button according to the TSB they were working with.

When I picked up the car I asked to see the TSB and it was for the Non-tech pkg 2011 Genesis V6.

I called and spoke to Jason at MPandSoft and he said YES, there is an update for the 2011 V8 Genesis. He left a message for my Service Director and await yet another call from my dealership to come in for the update.

The bottom line...There IS an update for the 2011 V8 Genesis.

 

[MHT]

After several weeks of fighting with MapSoft and my dealer about the map update for my 2010 genesis 4.6, build date Feb. 18,2010 and purchased May 28,2010, I received a call from the service manager today. He said your Vin does not come up for the TSB. Than he ask what map version did I have and I told him April 30,2009. His reply was that I did not have the latest version so I qualified for the update and that he did have the disc. The problem is the Vin may indicate that you have the latest version but you have to pull up the information on the map to make sure you do. In my case I have the 2009 version and not the 2010 version. The communication line between Hyundai,the dealer and mapsoft in regards to the map update leaves allot to be desired.