Navigation system software update

[ShoNuff]

My dealership sent me an email yesterday stating that HMA issued a bulletin putting a halt to map updating by dealers due to some ill-defined problems encountered when doing the updates. This is getting truly annoying. My service advisor says dealerships won't be getting disks until August. Who knows what to really believe at this point?

 

[jpq1999]

Thx for the info!

 

[jefferij]

Talked to my service rep 2 weeks ago about the update. He checked into it and said that he disk would cost me $250 and they would charge be $300 for the tree hourse that it took to install the disk. Wha!?!??!????!
Gotta be a different answer than this one.
JJ

 

[ShoNuff]

Talked to my service rep 2 weeks ago about the update. He checked into it and said that he disk would cost me $250 and they would charge be $300 for the tree hourse that it took to install the disk. Wha!?!??!????!
Gotta be a different answer than this one.
JJ

Wow, that's outrageous. You could get a very nice portable GPS for way less than that. I'm still waiting to see what my local dealer has in mind in terms of charges (they didn't even know about the map update until I pestered them).

 

[GripperDon]

Hmmm lets see: The NAV up dates are a joke, The actual Nav is a bit difficult to input and the output is a bit poor. The Ipod support is weak, The XM serial renewal numbers drive you crazy and the dealer wants to rip you for everything associated with the head unit. I can see why some are getting tired of trying. This thing was supposed to be fun.

 

[mcginnpm]

So...has anyone heard from the infamous Mr. Krafcik? We're pretty much past the end of the week. Maybe he meant end of the month, or end of the year. That would fit with M&Soft's "the update will be out next month" statements for the past year.

Received this email from Mr Krafcik today. He says that he has visited Genesis Owners and will make sure that updated information is posted here by the end of the week. You'll also see where he responds to my post where I question whether or not I was actually corresponding with him. Thought that was funny. Let's see what information Hyundai provides.

RE: 2009 Hyundai genesis
From: Krafcik, John [HMA] To: Gerry Thomas

Thx Gerry. I had a chance today to check out the GenesisOwners.com site. Appreciate the tip. We hope to have something up there by the end of the week explaining the Genesis navi update process.

All the best,

John Krafcik

PS: By the way, this really is me ;-)

 

[Hyundai Customer Connect]

Hyundai Customer Connect posting to clear up some confusion

The "Genesis Map" software that dealers currently have is part of a Technical Service Bulletin (TSB) and includes a Driver Information System (DIS) operating system update combined with 4th quarter 2008 map data. This update does not apply to all vehicles. Attempting to load this software to other vehicles may result in the loss of DIS system operation. Hyundai does not recommend trying it.

The 2010 map update shown on the M&Soft website is also 2008 4th quarter map data. It is not available for customer purchase. We have asked that sales of this software be stopped since it is also "old" map data and it has proven to be difficult for customers to install themselves, in some cases, leading to the loss of DIS system operation. You would not be happy with this software.

To improve this situation we have been working on a solution. A new map update software is currently being validated and will be released to dealers in August of this year (2010). This will be available for purchase at a competitive price through Hyundai dealerships who will be able to complete the installation. Additionally we have started a process to offer updated map data each year for all of our navigation systems. These map updates are targeted for release in the 3rd quarter of each calendar year.

We recognize the importance of this issue and are working to provide a robust solution....stay tuned.

-------------------------
Hyundai Customer Connect

PO Box 20850
Fountain Valley, CA 92728
Phone: (800) 633-5151
Email: consumeraffairs@hmausa.com

 

[blasterguam]

Finally an answer. Not sure why it took 5 months to get this straightened out, but at least we know SOMETHING. The next question is going to be "what does Hyundai think is a competitive solution price?" I sure hope it's something a far bit south of $250 + $300 labor for the install.

 

[Seattle Genesis]

Hmmm lets see: The NAV up dates are a joke, The actual Nav is a bit difficult to input and the output is a bit poor. The Ipod support is weak, The XM serial renewal numbers drive you crazy and the dealer wants to rip you for everything associated with the head unit. I can see why some are getting tired of trying. This thing was supposed to be fun.

Just wait until guys go out and buy a $60,000 Equus and get this same treatment from Hyundai and the dealers.... hahahahahha oh boy thats just not gonna get it.

 

[ShoNuff]

Hyundai Customer Connect posting to clear up some confusion

The "Genesis Map" software that dealers currently have is part of a Technical Service Bulletin (TSB) and includes a Driver Information System (DIS) operating system update combined with 4th quarter 2008 map data. This update does not apply to all vehicles. Attempting to load this software to other vehicles may result in the loss of DIS system operation. Hyundai does not recommend trying it.

The 2010 map update shown on the M&Soft website is also 2008 4th quarter map data. It is not available for customer purchase. We have asked that sales of this software be stopped since it is also "old" map data and it has proven to be difficult for customers to install themselves, in some cases, leading to the loss of DIS system operation. You would not be happy with this software.

To improve this situation we have been working on a solution. A new map update software is currently being validated and will be released to dealers in August of this year (2010). This will be available for purchase at a competitive price through Hyundai dealerships who will be able to complete the installation. Additionally we have started a process to offer updated map data each year for all of our navigation systems. These map updates are targeted for release in the 3rd quarter of each calendar year.

We recognize the importance of this issue and are working to provide a robust solution....stay tuned.

-------------------------
Hyundai Customer Connect

PO Box 20850
Fountain Valley, CA 92728
Phone: (800) 633-5151
Email: consumeraffairs@hmausa.com

HMA, thanks for an official update to the situation. Due to the rather extreme length of this post string, I humbly suggest that when the August release details are worked out that you make a new post announcing those details, including whatever pricing information may be available at that point. Thanks, in advance. Oh, and welcome to the forum.

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[Gambler]

...This will be available for purchase at a competitive price through Hyundai dealerships who will be able to complete the installation...

I hope you actually mean this. The prices I've seen posted ~$300 per update, are not in any means competitively priced:
Garmin's Lifetime subscription: $120
TomTom's subscription $40/yr

I think most of us would happily pay either the Garmin or TomTom price for map updates. I also think that most of us would NOT pay $300/yr for M&Soft's updates. My guess is "a competitive price" is not what you think it is. Prove me wrong.

 

[ctrcbob]

The car I got rid of, when I purchased my Genesis, back in January 2009, was a 2007 Lincoln MKZ. That car had a DVD Navi unit with touch screen. After I had that MKZ for about a year, I purchased, direct from NavTech an updated Disc, for $149. (Dealer wanted $199 but I got it direct from NavTech). Easy as pie to update. Removed the old Disc and installed the new Disc. TOOK ALL OF TWO MINUTES.

Yesterday, in the mail, I received noticed to "Update Your Map Today" (Guess they don't know I have not owned the car for 18 months).

The 2011 Ford Map Update is now available! Only $199. To place your order, visit your local authorized Ford, Lincoln and Mercury Dealer, or xxxxxx
(then gives website and/or phone number to call for the disc).

1. I wonder if the Genesis' with touch screen Navi unit is as easy to update as the Ford touch screen Navi units.

2. I know that the Genesis' with Tech, have the Hard Drive Navi unit, but I find it so hard to believe that Hyundai can't come out with a Single Disc upgrade for only the Navi unit, not the present three disc upgrade for everything in the hard drive system. All we want is the Navi upgraded, not all the other stuff upgraded. Presently, it takes THREE HOURS, to upgrade, and a dealer must do it, not the owner, and that is assuming that the dealers will someday get the updated Navi Maps.

I find it so hard to believe that Hyundai's Hard Drive Computer People can't come up with a system to just use a single disc to upgrade the Navi portion of the Hard Drive. Dumb! DUMB! DUMB

 

[GripperDon]

I don't they are dumb!!!! That is why they are on the Road to Genesis failure. No evidence they are getting any lesions learned.

 

[rv65]

The car I got rid of, when I purchased my Genesis, back in January 2009, was a 2007 Lincoln MKZ. That car had a DVD Navi unit with touch screen. After I had that MKZ for about a year, I purchased, direct from NavTech an updated Disc, for $149. (Dealer wanted $199 but I got it direct from NavTech). Easy as pie to update. Removed the old Disc and installed the new Disc. TOOK ALL OF TWO MINUTES.

Yesterday, in the mail, I received noticed to "Update Your Map Today" (Guess they don't know I have not owned the car for 18 months).

The 2011 Ford Map Update is now available! Only $199. To place your order, visit your local authorized Ford, Lincoln and Mercury Dealer, or xxxxxx
(then gives website and/or phone number to call for the disc).

1. I wonder if the Genesis' with touch screen Navi unit is as easy to update as the Ford touch screen Navi units.

2. I know that the Genesis' with Tech, have the Hard Drive Navi unit, but I find it so hard to believe that Hyundai can't come out with a Single Disc upgrade for only the Navi unit, not the present three disc upgrade for everything in the hard drive system. All we want is the Navi upgraded, not all the other stuff upgraded. Presently, it takes THREE HOURS, to upgrade, and a dealer must do it, not the owner, and that is assuming that the dealers will someday get the updated Navi Maps.

I find it so hard to believe that Hyundai's Hard Drive Computer People can't come up with a system to just use a single disc to upgrade the Navi portion of the Hard Drive. Dumb! DUMB! DUMB

The touch screen system takes about an hour and a half and it requires a security code. The security code requires you to call mapnsoft or access their website and you must give them your NAV ID. The Nav ID is then used to generate a unique authorization code which then updates the unit. The HDD system will take quite a long time since it's a lot of data. It's over 20 GB of DATA and you can just do it in under 10 minutes. Most HDD systems take at least an hour to update and they usually require a security code.

 

[ctrcbob]

The touch screen system takes about an hour and a half and it requires a security code. The security code requires you to call mapnsoft or access their website and you must give them your NAV ID. The Nav ID is then used to generate a unique authorization code which then updates the unit. The HDD system will take quite a long time since it's a lot of data. It's over 20 GB of DATA and you can just do it in under 10 minutes. Most HDD systems take at least an hour to update and they usually require a security code.

If I understand what you are saying, even the touch screen Navi unit in the Genesis is complicated, and does not use the same type of system as my former MKZ (Ford) unit, where all I had to do was remove the old disc and pop in the updated disc. Two minute job. (At least, I think that is what you are saying). I'm going to have to go to some of the Ford BBs to find out what type of Navi unit Ford is using now. I liked the way the Navi unit in my 2007 functioned. The only thing I did not like was that I was wearing out the coating on the screen (in some spots) from touching it so much. Now that I think of it. Ford now uses something called "Sync" and for sure, its Navi unit in Sync is probably as complicated as the Genesis Hard Drive system.

(I went out with a friend in his new 2011 Mustang GT with Sync, but NO Navi screen, and he did something with it where it talked to his smart phone, downloaded locations from his smart phone, the disconnected from the smart phone, and the location was then in the Sync and the Sync then would give VOICE turn by turn directions - I'd rather have the screen).

 

[rv65]

Not all touch screen systems are DVD based. They can also be flash or HDD based. The genesis touch screen system uses an 8GB flash memory chip for maps and firmware.

 

[jkohn]

And btw you don't want a DVD-based nav. While it's true they're easier to update, it's also true that they perform more slowly, especially for data intensive operations like searching POI's. I'll take a HD nav over a DVD-based one any day (I've had both).

 

[sjamie]

Has anyone heard anything else concerning an ETA for the navi update?

 

[ctrcbob]

And btw you don't want a DVD-based nav. While it's true they're easier to update, it's also true that they perform more slowly, especially for data intensive operations like searching POI's. I'll take a HD nav over a DVD-based one any day (I've had both).

I never had problems with my MKZ's DVD Nav unit being slow or with searching for POI's. The only thing I did not like was the Touch Screen got dirty from fingerprints, and also, in spots, the screen coating wore off.

Loved being able to update the unit with the change of a DVD, all of two minutes.

 

[sjamie]

I'm just shocked that there are so many POIs that have existed for a long time that my navi is not aware of. I hope an update will be available soon! Otherwise, this car is simply AMAZING!