Dead battery

[Kcsen]

Sorry but it takes exactly zero qualifications to be a dealer "service adviser." Seriously. The first skill they learn is how to shovel BS while keeping a straight face and sounding authoritative.

Did you even read my first post? Where I took apart the trunk of a new GV70 to find the battery and measure it, and took a picture of it? What more proof would you need? What I have said is not conjecture. I have done the work to find out the battery people need to drive their vehicles instead of letting them sit -- for a MONTH or more -- because dealers don't have any batteries in stock. Just because a dealer won't pay for an aftermarket battery doesn't mean it's the wrong battery.

My link went straight to a replacement AGM battery that is for these cars. I run AutoZone Platinum in my Equus. I put one in my dad's Ram 1500 Limited. My brother has one in his Grand Cherokee Summit and his Mercedes CL65. If it's good enough for a $190,000 car, I think it's passable in a GV70. I have over 30 years experience as a hobbyist in cars ranging from mundane to exotic. I think I can figure out what battery is in a particular vehicle.

Got this from the Genesis parts mechanic at my dealership:
“the Hyundai/Genesi guy said that the autozone battery would not work. The location of the terminals is still flipped from where it needs to be. We are looking for one that needs the positive terminal post on the right side of the battery. If they have one that has the flipped terminals it will work. “

 

[Jimmymoc]

Got this from the Genesis parts mechanic at my dealership:
“the Hyundai/Genesi guy said that the autozone battery would not work. The location of the terminals is still flipped from where it needs to be. We are looking for one that needs the positive terminal post on the right side of the battery. If they have one that has the flipped terminals it will work. “

My dealership worked with Interstate Battery and Genesis approved it. Over a week now and seems to be working good now

 

[Kcsen]

My dealership worked with Interstate Battery and Genesis approved it. Over a week now and seems to be working good now

Mine says they checked with Interstate, as it is approved, but they’re also back ordered. I’m in Champaign, IL so maybe that’s part of the problem.

 

[Jimmymoc]

Mine says they checked with Interstate, as it is approved, but they’re also back ordered. I’m in Champaign, IL so maybe that’s part of the problem.

Well I am even more rural than u...Mountain Home Arkansas. I had to wait 5 weeks for the replacement battery but I was relentless with calling everyone I could to get involved. Stay on them...they had my car like I said and I had it for a total of 6 days. Crying shame but I hope it is resolved...good luck!

 

[John M]

Got this from the Genesis parts mechanic at my dealership:
“the Hyundai/Genesi guy said that the autozone battery would not work. The location of the terminals is still flipped from where it needs to be. We are looking for one that needs the positive terminal post on the right side of the battery. If they have one that has the flipped terminals it will work. “

It just proves you didn't even look at the AutoZone battery and the picture of the stock battery. If you had, you could see for yourself that is totally false.



I'll say it again: use your own reasoning and stop listening to the people who keep telling you this battery is some special piece of equipment.

GROUP 65, linked to in the first page of this thread. Direct fit for a GV70. Stop making it so difficult. Find a store with this battery, buy it, take it to the dealer, and tell them to install it. At some point you have to be in charge.

 

[John M]

Sam's Club has a compatible battery for nearly $100 cheaper. You may find better availability there if you're a member or know someone who is. In any case it's better than letting the dealer convince you it's some rare new size of battery.

Duracell AGM Automotive Battery, Group Size 65 - Samsclub.com

Buy Duracell AGM Automotive Battery, Group Size 65 at Samsclub.com

www.samsclub.com

 

[Kcsen]

Sam's Club has a compatible battery for nearly $100 cheaper. You may find better availability there if you're a member or know someone who is. In any case it's better than letting the dealer convince you it's some rare new size of battery.

Duracell AGM Automotive Battery, Group Size 65 - Samsclub.com

Buy Duracell AGM Automotive Battery, Group Size 65 at Samsclub.com

www.samsclub.com

I realize you’re trying to be helpful, but your snarky approach is somewhat off putting. I’m a 71 yr old female & car batteries aren’t my strong suit - good manners are. That being said, I do appreciate the information. My local Autozone does have the Duralast in stock & we do belong to Sams Club, I will pursue it further. Thank you!

 

[John M]

I'm not being snarky. I'm simply agitated at being told many times how "wrong" I am for the last 3 pages of this thread when I am quite correct. How should I reply to multiple people who think I just made up the info out of thin air? Text doesn't convey tone and when every reply to the work I did to get the information first-hand is basically "you don't know what you're talking about", I'm the one who gets put off. I have no idea what your demographic is if you don't mention it in your post. My advice would have remained the same as it has throughout this thread: buy the battery and find someone who will install it for you. Or, have the dealer remove the battery and give it to you so it can be matched at the counter at the parts store of your choice. It's your property - they can't refuse!

You are the exact person I posted the information for though: someone like my mother (older than you are) who would be at the mercy of the uninformed (or downright lying) service techs who don't care how long your new SUV sits in their parking lot. Many more people who aren't members here will find that post in a Google search and think "Finally, the specs and location of my battery!" It isn't in the owner's manual (it says see your dealer) and we've clearly demonstrated that the dealers and auto parts stores are also of no help.

BTW - I didn't see anyone else working to find a solution. I have no horse in this race and I still put forth the effort and took the time to research the battery.

 

[Kcsen]

I'm not being snarky. I'm simply agitated at being told many times how "wrong" I am for the last 3 pages of this thread when I am quite correct. How should I reply to multiple people who think I just made up the info out of thin air? Text doesn't convey tone and when every reply to the work I did to get the information first-hand is basically "you don't know what you're talking about", I'm the one who gets put off. I have no idea what your demographic is if you don't mention it in your post. My advice would have remained the same as it has throughout this thread: buy the battery and find someone who will install it for you. Or, have the dealer remove the battery and give it to you so it can be matched at the counter at the parts store of your choice. It's your property - they can't refuse!

You are the exact person I posted the information for though: someone like my mother (older than you are) who would be at the mercy of the uninformed (or downright lying) service techs who don't care how long your new SUV sits in their parking lot. Many more people who aren't members here will find that post in a Google search and think "Finally, the specs and location of my battery!" It isn't in the owner's manual (it says see your dealer) and we've clearly demonstrated that the dealers and auto parts stores are also of no help.

BTW - I didn't see anyone else working to find a solution. I have no horse in this race and I still put forth the effort and took the time to research the battery.

So after giving the Genesis customer care agent a deadline of tomorrow to deliver a new battery or I would invoke the lemon law, a new battery arrived this morning. I have my GV70 back & it starts & runs. Remarkable how the threat of legal action yields fast results - should have done it 3 weeks ago!!

 

[TBickell]

Yep that's the way our new nobody gives a crap world works now. You have to throw down hard to get anybody to move. It's very sad..

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[G-567259]

I have a 2012 Hyundai Genesis 3.8 sedan. Will autozone battery work in this car?

 

[Critter210]

Got this from the Genesis parts mechanic at my dealership:
“the Hyundai/Genesi guy said that the autozone battery would not work. The location of the terminals is still flipped from where it needs to be. We are looking for one that needs the positive terminal post on the right side of the battery. If they have one that has the flipped terminals it will work. “

Just remember retailers are just hiring body's with no skills, that's why my first stop is always YouTube,

 

[Force Ten]

Just so everyone is crystal clear…

I have a 2022 GV70 3.5T, and I had AutoZone deliver the following battery to my home this morning, and I swapped it out myself in 20-30 minutes - No Problem, good as new!

Does it have the same dimensions as factory battery? Nope

Does it have the same specs as the factory battery? Nope

Does it void the Battery Warranty? Who Cares?

Is it available immediately for $250, and does it work flawlessly? 100%

Duralast Platinum AGM Battery BCI Group Size 65 750 CCA 65-AGM

 

[FJB]

Good to know

 

[enrique_7812x]

Just so everyone is crystal clear…

Duralast Platinum AGM Battery BCI Group Size 65 750 CCA 65-AGM

Thanks, now we know.
No parts stores I've seen can match a battery yet to a GV70, and this post originated 2-1/2 years ago. Even Interstate Batteries still points you to a Group H7 (94R) AGM battery, but the post locations are reversed. Like most others that I've checked, AutoZone says there is NO match. Even the parts department of 2 Genesis dealerships said they could NOT tell me the battery Group Number. They only had a part number on a page to order one. That's pretty sad.

 

[FJB]

Thank you, I'll print this out and keep it in glove box

 

[Green One]

Have now been without our new GV70 for 2 weeks. The dealership was unable to jump it & reported the battery needed to be replaced. Battery is back ordered, last report was it may be in next week. So have owned the car for 3 weeks & driven it for 3 days!

What I don't understand is why they don't take one from another one in their new car stock..I'm thinking a car in the inventory would be better waiting for a battery on backorder than a customer who just paid thousands of dollars out..Call me crazy...perhaps.

 

[FastCars]

What I don't understand is why they don't take one from another one in their new car stock..I'm thinking a car in the inventory would be better waiting for a battery on backorder than a customer who just paid thousands of dollars out..Call me crazy...perhaps.

Not how a dealer thinks ! A sold unit is now a service dept. issue, there is no way they are going to render an unsold unit unavailable to fix a sold one !
The unsold unit is costing them $$ on a daily basis to sit there, your car in for service is only taking up a parking spot. And they really don't care if you lemon law it either - they already made their $$ and the auto maker eats the loss & has to dispose of the returned car.

 

[joegr]

Not how a dealer thinks ! A sold unit is now a service dept. issue, there is no way they are going to render an unsold unit unavailable to fix a sold one !
The unsold unit is costing them $$ on a daily basis to sit there, your car in for service is only taking up a parking spot. And they really don't care if you lemon law it either - they already made their $$ and the auto maker eats the loss & has to dispose of the returned car.

I'm not disagreeing here, but there are exceptions at least.
Several years back, the local Lincoln dealer did exactly that. They took an instrument cluster out of a new car on the lot and put it in mine. I think they said it would be a week or two before a replacement one would come in and they weren't going to have me wait. (Note that my new car was still drive-able, just some of the instruments didn't work.)

 

[Force Ten]

Not how a dealer thinks ! A sold unit is now a service dept. issue, there is no way they are going to render an unsold unit unavailable to fix a sold one !
The unsold unit is costing them $$ on a daily basis to sit there, your car in for service is only taking up a parking spot. And they really don't care if you lemon law it either - they already made their $$ and the auto maker eats the loss & has to dispose of the returned car.

This is actually not accurate. Most dealerships make very little money selling cars, as the margins are quite slim. However, the more cars they sell, the more the manufacturer will allocate them, and they get a better selection to boot. Manufacturers want to send lots of cars to dealerships that moves lots of cars. This is the dealerships's goal, to move lots of works, and create a large set of base and repeat customers, because the dealership is playing the long game...

What's the long game? Ask any dealership insider (non-specialty vehicles) where they make the bulk of their revenue, and the answer will always be the same... Parts and Service.