service

  1. W

    How important is dealer service?

    A lot has been said about the differences between Hyundai service and "premium" service from other brands. I am curious how many people (Genny owners only please) care about service , and what matters.... For me, I only care that the dealer gets the service done, On time. and is done on time...
  2. B

    Genesis Service Nightmare

    When I bought a Genesis 4.6 to replace my wife's E320, I paid for the Hyundai Platinum service package to get as close as possible to the service experience she had received from MB and Lexus. This package included free rent car, bumper to bumper warranty for 10/100000, door ding repair and...
  3. CHFM

    New genesis owner here also hyundai service director

    Just stepped into the genesis owners club and i'm also the service director and carolina hyundai in fort mill s.c.I am wanting to get involved in this forum and will try give some help and advise if needed.I do not mind trying to answer any questions and i'm going to try to use this forum to...
  4. A

    Round Rock Hyundai Service Department

    I took my car into the Round Rock Hyundai (Round Rock, TX) service department to have the air bag TSB taken care of as well as a slight shake in the steering. - Arrived at about 8:30ish - They figured it'd be at least couple of hours and offered me a loaner car - I took the loaner car and was...
  5. puertorico

    hyundai genesis service records and maintenance information.

    This web page you can find it at hyundai.com under the owners tab. You can find: * Service records and maintenance information, available with just a few simple keystrokes. * An online community of other Genesis drivers, eager to share their advice and opinions...
  6. G

    HUB Hyundai-Katy, TX- Service experience

    First of all, Gordon Stewart (Service Directore) and Nate Taylor are superb. Gordon has an Asian car background and understands customer service. Nate is new in the business but has a genuine desire to succeed. These two are some of the best this demanding customer has seen. Now, if only...
  7. J

    My first dealership service experience

    Picked up my new 3.8 tech yesterday and all went well. However, before I picked up the car I did notify them of the nav update and the ECU update (thanks to this board). They said they had no clue about these and I figured these updates were not that important and that they would catch up with...
  8. B

    Mid-grade lexicon audio system - amplifier replacement (campaign t55)

    July 2008: MID-GRADE LEXICON AUDIO SYSTEM - AMPLIFIER REPLACEMENT (CAMPAIGN T55)
  9. Sal Collaziano

    FYI - New Feature (Technical Service Bulletins)

    When posting topics in regards to technical service bulletins, you now have the option (and you should use it) to give the discussion a "pre-fix". There's a drop-down located just to the left of where you'd fill out your subject. If the forum is one where a technical service bulletin might be...
  10. S

    Hyundai Genesis = Premium Customer Service?

    Hi All, I'm a newbie on these boards and thoroughly enjoy reading them and looking at the posted pics & info (jwaters & others ...thanks for your excellent contributions). I am considering the possibility of trading in my Lexus RX330 for a Genesis and was curious about Hyundai Dealers's...
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