Seth
Registered Member
Hi all... it's been a while since i've posted. Since my last post, my 24 month lease on the 2009 Sapphire Blue Premium package was almost up and my dealer worked with me to get a new 2010 (same color) 3.8 with the touchscreen navigation and back up camera. A fine car indeed. I find the ride a little firmer in the 2010 than the 2009 - but that's besides the point...
About a week ago, my XM radio displayed NO CONNECTION. No channels would come up and the radio was more or less dead. Just the XM section, mind you - everything else worked flawlessly.
When I called the dealership (who shall remain nameless unless someone *really* wants to know for good reason) to make an appointment, they told me to come in today at 0815. It was a busy morning when i made the appointment, and i forgot the time, so i called the dealership back about 90 minutes later to ask them to remind me of the time but they had no record of the appointment. The person i spoke with complained up and down about the new computer system that emails reminders and appointments and took all of my information again. Obviously, my call was an annoyance - so much so that he didn't even ask why i was bringing the genesis in. Right before we hung up i asked, "would you like to know why i'm bringing the car in???" I told him about the XM problem - he said, ok fine, see you thursday. I should add that i made it explicit that when i bring the car in, that i will need a car to get to several appointments and errands.
When i arrived this morning to drop off the car, i was delighted (and somewhat surprised) to see my name on the appointment board in the service area. I gave them my genesis (with exactly 1444 miles on it) and he said, why dont you go wait upstairs in our waiting area to see if i can fix this problem right away. I mentioned that i had an appointment to get to - he was obviously annoyed that i needed a loaner/rental car. About 15 minutes later, an enterprise car rental representative arrived - and i signed the papers for a warranty rental. i was given an Elantra with 15,000 miles on it. Hardly even remotely comparable to my Genesis.
After a couple of appointments this morning, i called the service area of the dealership and checked on the status of my car - he said that they were shipping a new radio unit from california and it should arrive tomorrow, friday. He indicated that the unit sustained an internal failure. He said he should have my car done by tomorrow. I'm highly skeptical of that estimate.
Be that as it may - i think Hyundai has some serious work to do with regard to their dealer experience when marketing their new, higher end models. I'm leasing my genesis and am paying a pretty penny - well worth it. but if i had leased an infiniti or lexus i would have received an infiniti or lexus rental - instead, i get a low end hyundai. Is this the price for going with hyundai?
If i had purchased/leased a lexus - the quality of the service - man to man - person to person , i suspect would have been much better.
What are your thoughts on ways to improve the dealer experience?
BTW, i called the enterprise guy after i left and mentioned that the elantra is not anywhere near the size, safety, class and comfort of a genesis. he said that i could come to his office and "maybe" be able to get into something a little nice - he said something like a santa fe. We'll see.
I look forward to having my sapphire blue genesis back in my possession!
seth
About a week ago, my XM radio displayed NO CONNECTION. No channels would come up and the radio was more or less dead. Just the XM section, mind you - everything else worked flawlessly.
When I called the dealership (who shall remain nameless unless someone *really* wants to know for good reason) to make an appointment, they told me to come in today at 0815. It was a busy morning when i made the appointment, and i forgot the time, so i called the dealership back about 90 minutes later to ask them to remind me of the time but they had no record of the appointment. The person i spoke with complained up and down about the new computer system that emails reminders and appointments and took all of my information again. Obviously, my call was an annoyance - so much so that he didn't even ask why i was bringing the genesis in. Right before we hung up i asked, "would you like to know why i'm bringing the car in???" I told him about the XM problem - he said, ok fine, see you thursday. I should add that i made it explicit that when i bring the car in, that i will need a car to get to several appointments and errands.
When i arrived this morning to drop off the car, i was delighted (and somewhat surprised) to see my name on the appointment board in the service area. I gave them my genesis (with exactly 1444 miles on it) and he said, why dont you go wait upstairs in our waiting area to see if i can fix this problem right away. I mentioned that i had an appointment to get to - he was obviously annoyed that i needed a loaner/rental car. About 15 minutes later, an enterprise car rental representative arrived - and i signed the papers for a warranty rental. i was given an Elantra with 15,000 miles on it. Hardly even remotely comparable to my Genesis.
After a couple of appointments this morning, i called the service area of the dealership and checked on the status of my car - he said that they were shipping a new radio unit from california and it should arrive tomorrow, friday. He indicated that the unit sustained an internal failure. He said he should have my car done by tomorrow. I'm highly skeptical of that estimate.
Be that as it may - i think Hyundai has some serious work to do with regard to their dealer experience when marketing their new, higher end models. I'm leasing my genesis and am paying a pretty penny - well worth it. but if i had leased an infiniti or lexus i would have received an infiniti or lexus rental - instead, i get a low end hyundai. Is this the price for going with hyundai?
If i had purchased/leased a lexus - the quality of the service - man to man - person to person , i suspect would have been much better.
What are your thoughts on ways to improve the dealer experience?
BTW, i called the enterprise guy after i left and mentioned that the elantra is not anywhere near the size, safety, class and comfort of a genesis. he said that i could come to his office and "maybe" be able to get into something a little nice - he said something like a santa fe. We'll see.
I look forward to having my sapphire blue genesis back in my possession!
seth
Mazda dealerships give out Mazda 3's. Almost forgot, Hyundai dealers give out accents or elantras. Many dealerships today deal with rental companies and they always go for the cheaper end. Point is, the supplied car is to let you do your errands and get around not bask in equivalent luxury of what you brought in.
