Unfortunately, I have to respectfully disagree with the claim that Hyundai should be commended for one of the easiest-to-use voice controls of any navigation system. The voice recognition issue has nothing to do with the pairing of phones, making of phone calls, or activation of the voice recognition button on the steering
wheel, let-alone the shutting-on and shutting-off of the audio portion of the system. These are distractions which do not address the basic/core problem.
To be specific, although the DIS manual does say all you have to do is speak in plain English to tell the system the house number, street name, and city where you want to go, it DOES NOT instantly respond with the correct number, street name, or city location. Instead, what happens is one of two reactions. First, the system frequently comes up two to three wrong address numbers, street names, and wrong cities. Here: “command responsivity” is very poor at best. The second reaction involves the system’s inability to process simple verbal commands spoken in clear voice at a moderate tempo/pace without an accent. Instead, failing to recognize what is said, even at the “beginner’s level,” the system simply responds with, “I can’t understand what you are saying” and then shuts down totally after 3-4 attempts at stating an address in plain English, enunciating each number and word clearly (i.e., as the DIS manual instructs drivers to do with windows closed). Hence, all one can do is pull over and manually input the destination route (i.e., something which is not always possible in a highly congested area).
Next, just to be crystal clear, I did read the DIS manual over and over again – even out loud to my wife – to make sure I was doing things correctly, in proper sequence, and with no distortion (I do not have an accent). Nonetheless, the voice recognition part of the navigation system did not respond correctly. In addition, it was obvious from the written material in the DIS manual that says frequently used addresses should be stored automatically in the system’s address book. Not only does this not happen: there appears to be no way to access them by voice like in my 2011 Genesis which I traded in for a 2015 with the Ultimate package. There appears to be no command to call up a saved address, which was easy to do before with my 2011 Genesis. Instead of simply calling up a previous address, my new 2015 Genesis now requires manual input (i.e., which requires the driver to take his/her eyes off the road). Needless to say, this is a definitely “safety-health” type issue, especially if one cannot pull over in a busy metropolitan area.
Finally, I don’t find the new voice command system as good as the one in our old 2011 Genesis. The new command structure is not as reliable, or as user friendly. There are serious problems here that Hyundai needs to address immediately in an otherwise high-end navigation system that works fairly well when placing or answering calls, or when displaying information on its 9” high-definition screen. Hopefully, the problem can be rectified through a simple, free fix (software update) to what is supposed to be a “premium luxury vehicle.” Personally, we thought Hyundai’s newer voice recognition system would be a definite improvement over our 2011 vehicle since “speech-recognition” software has been vastly upgraded within recent years. Meanwhile, to date I have not received an adequate response from either Hyundai’s customer service center (which can be reached at 1-887-378-8727 or 1-800-633-5151) or my local Hyundai dealership.[/QUOTE
The voice part of the navigation need lots of work! I've had the exact experience as you describe.
