Free Map Update Is Here!!!!!!!

[vega]

It seems Hyundai should have written the software so that the authorization code has to be entered before the update begins, so as not to cause the problems you have. With any luck, once you have the code the upgrade will resume where you left off and complete. Also, you may have the upgrade enable your phone book to be transfered from your phone rather than having to re-enter all that data (a royal pain, and a big oversight by Hyundai).

 

[jchao]

Try going to the dealer to have it done for the second time and not work. After contacting Hyundai Corp. and having them supposedly authorizing the update, my dealer found the original install in a drawer. Yah Right.
My appointment was at 8:30 in the morning. They stated that it was only 3 cd's that it would not take the five and a half hour as before(with the motor running). I stated calling them at 1:30,2:00,2:15 and finally at 3:00 always voice mail. Left them messages to call me, at 3:45 the service manager called me to say that they tried and failed to install the original and on Tuesday they would try the update.
I rushed over and took my call back and stated that when they knew what they were doing to call me, my car is not a Guinea pig.
I also on Tuesday will call Hyundai Corp. again with my disappointment.
I wonder if they care, the Genesis Team was unaware of any issues with the update. Bull

 

[gator749]

This is all unbelievable. Hyundai spends a huge amount to develop a great car and then intentionally enrages its customers by screwing up a relatively minor detail. Note for Hyundai Korea: 1) Get some new USA management 2) Fire/sell MapnSoft 3) Hire Garmin and let them reprogram the nav system and provide data updates 4) Give all Genesis owners at least one free update.

 

[vega]

This is all unbelievable. Hyundai spends a huge amount to develop a great car and then intentionally enrages its customers by screwing up a relatively minor detail. Note for Hyundai Korea: 1) Get some new USA management 2) Fire/sell MapnSoft 3) Hire Garmin and let them reprogram the nav system and provide data updates 4) Give all Genesis owners at least one free update.

I'm with you gator, lets start a call in / mail in campaign to let Hyundai know our dissatisfaction. If enough of us are vocal they may respond favorably.

I have called Hyundai Canada and have lodged a complaint, they gave me a case number. I would like the email address of somebody in Korea high up enough to make a decision.

 

[yuhaze]

This is all unbelievable. Hyundai spends a huge amount to develop a great car and then intentionally enrages its customers by screwing up a relatively minor detail. Note for Hyundai Korea: 1) Get some new USA management 2) Fire/sell MapnSoft 3) Hire Garmin and let them reprogram the nav system and provide data updates 4) Give all Genesis owners at least one free update.

Go Gator!
I have had a case open with Hyundai corporate support - they have a special Genesis team. Call in (800-633-5151) and open a case.

 

[mk1]

Hyundai got to be kidding me!....i purchased my '09 on March 3 2009.

You don't have much to complain about considering those of us who purchased in Jan '09 weren't able to take advantage of the federal tax break. I would have taken that over paying for a map update in a heartbeat.

 

[flyingcarpet]

I called my local Hyundai Service Manager for an appoiuntment to update my nav system. When he called me back, he verified that my Genesis was covered by the recall, but he had recently been contacted by Hyundai and they told him not to use the discs they had provided. There is apparently some errors in the discs and they can cause more problemns than they fix. He promised to contact me when he received good discs from Hyundai.

Has anyone else heard this? Is this dealer just trying to avoid doing the work?

Thanks,

Yoda
'09 Genesis

I went to the Punte Hill Dealer for oil change on Aug 12. The service writer offer me the free update that I did not know before I want in. I waited there for 5 hrs, so he gave me a loaner. He told me the update was failed due to internet problem ( I found out myself later it was DVDs). At the end of the day he called me said still no luck. I picked up the car next morning. He told me they have to order a new navi unit for my car with no ETA of the unit. Now it is almost 4 wks, they still do not know when can they get the navi unit. I will suggest you not to update the map. It has too much risk. Even they put a new unit in for you, I wonder how well is the dealer's craftmanship in this kind of complex repair. I talked to the mechanic (at that dealer), he told me they stop all the Genesis map update since they failed to update my car. I think that is what your Dealer is experiencing now. Pls think twice before you let them update the map.

 

[wallymn]

You don't have much to complain about considering those of us who purchased in Jan '09 weren't able to take advantage of the federal tax break. I would have taken that over paying for a map update in a heartbeat.

Yeah, 7.5% sales tax on 39.5 or 2962.. about 750$ in tax savings...

Having said that.. an entire model year should be treated the same way... i have never heard of a non-defect (remember this isn't being offered due to a defect in the software) promotion being offered to part of a model year...

just weirdlll

 

[wallymn]

I went to the Punte Hill Dealer for oil change on Aug 12. The service writer offer me the free update that I did not know before I want in. I waited there for 5 hrs, so he gave me a loaner. He told me the update was failed due to internet problem ( I found out myself later it was DVDs). At the end of the day he called me said still no luck. I picked up the car next morning. He told me they have to order a new navi unit for my car with no ETA of the unit. Now it is almost 4 wks, they still do not know when can they get the navi unit. I will suggest you not to update the map. It has too much risk. Even they put a new unit in for you, I wonder how well is the dealer's craftmanship in this kind of complex repair. I talked to the mechanic (at that dealer), he told me they stop all the Genesis map update since they failed to update my car. I think that is what your Dealer is experiencing now. Pls think twice before you let them update the map.

I keep hearing these stories... my dealer had never done this update before.
They suggested they might need an hour, I told them they will need the car for the day.. they had no problems loading the dvds....
If some dvds are bad then we should start at list of which dealers have a good set..

Adamson's Motors in Rochester Mn have a good set...

 

[OBCT]

Agreed, Wally!

Stevens Creek Hyundai in San Jose, CA also have a good set of DVDs.

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[scottdk]

Walser Hyundai in Brooklyn Park, MN has a good set as well.

 

[genesis@genesisworld.com]

This is all unbelievable. Hyundai spends a huge amount to develop a great car and then intentionally enrages its customers by screwing up a relatively minor detail. Note for Hyundai Korea: 1) Get some new USA management 2) Fire/sell MapnSoft 3) Hire Garmin and let them reprogram the nav system and provide data updates 4) Give all Genesis owners at least one free update.

Gator- (1) If you can come up with the proof that it is intentional, there may be an actionable event. (2) If they fire MapnSoft and hire Garmin, what is your estimate on the time/cost needed to have Garmin develop, test, certify, deploy to the installed base? The challenge with this one, in my opinion, that the fundamental design of the navi is that it is embedded in with the entire DIS. That is the beauty and the problem all in one. It CAN be changed out, but it will take much longer than it would if it were a stand alone navi.
Phil

 

[Onedurwho]

Be careful what you ask for. My Honda Goldwing has the Garmin (custom to Honda spec) factory stock GPS. Not one free update, period. $150.00 for an sd card you change is their update. About 4 years into it, the new models get a different system that, now, has put everybody up to about 2009 out of luck. Garmin says they are working on updates that will let older GPS systems update to the new system, but as of today, we have OLD technology...with NO hope of an update on our motorcycle. Uh, well, unless they get the fix and work the bugs out. Yeah...I'm holding my breath.

 

[Florida Boy]

It may just be me but I don't think this can be a disc problem. It has to be an operator problem; some dealerships understand how to do this install and take the time and attention-to-detail that is required and some dealerships simply don't.

I just don't see how it can be otherwise. The creation of, and testing of, software is so routinized that it is hard to comprehend the testing and troubleshooting process of Hyundai being this deficient.

This is all dealership-specific, isn't it???

 

[dts2]

I agree that it is unlikely that there are many, if any, bad DVDs. This past Tuesday I brought my '09 in for the update. I had called three weeks previously and set up an appointment telling them that I was a candidate for the "P06 Campaign". When I arrived they had no idea what I was talking about and the only "P06" was for an Elantra for rear taillights. In any event, fortunately I had a copy of the campaign on my flash disk and they printed it. After a bit of confusion they acknowledged that they had received the DVDs and that it would take an hour. I suggested that based on prior knowledge it would take close to a day and I asked for the loner that I had been promised. Even though I have a "Due Bill" stating that I am to receive a loner I was told there were none and the best they could do was shuttle me home.

Anyway, hours later I received a call telling me they had finished the second disk and expected to have it finished by 4:30 in the afternoon. My point is that since they had no concept of how to do the upgrade, they followed the instructions to the letter and there were no problems. As with others, all my data was erased, but the map version is now 4/2010 and that is considerably better than my new 2010 4.6 that has 2009 maps. So, I would assume that those who follow the instructions to the letter are probably successful and those who may take shortcuts end up redoing the process. And I echo those who believe that all of the Genesis years should be given at least one update free of charge to make everyone equal.

I truly like the Genesis and that is why I leased another, but after all this time, they still have not really gotten their act together. Generally speaking the dealer network stinks (with exceptions) and Hyundai's ability to resolve issues seems severely lacking. And, frankly, their Customer Service is close to worthless., IMHO.

 

[jchao]

Well, the 3rd time is a charm. They finally used the update discs and with them having it all day, they called and stated it's done. They stated that they had to pay.
They washed and detailed the car. They even filled up the tank.
I am happy that's it done, but almost a month of calls and trial and errors.
I still think that Hyundai Corp. has some explaining and kissing a** to us owners.
I wasted quite a bit of time on something that should be a no brain er.

 

[vega]

Well, the 3rd time is a charm. They finally used the update discs and with them having it all day, they called and stated it's done. They stated that they had to pay.
They washed and detailed the car. They even filled up the tank.
I am happy that's it done, but almost a month of calls and trial and errors.
I still think that Hyundai Corp. has some explaining and kissing a** to us owners.
I wasted quite a bit of time on something that should be a no brain er.

Glad to hear all worked out in the end. I agree Hyundai has some work to do in owner satisfaction, and training their techs to properly service these vehicles the first time.

 

[gator749]

Gator- (1) If you can come up with the proof that it is intentional, there may be an actionable event. (2) If they fire MapnSoft and hire Garmin, what is your estimate on the time/cost needed to have Garmin develop, test, certify, deploy to the installed base? The challenge with this one, in my opinion, that the fundamental design of the navi is that it is embedded in with the entire DIS. That is the beauty and the problem all in one. It CAN be changed out, but it will take much longer than it would if it were a stand alone navi.
Phil

My language wasn't as precise as it should have been. I didn't mean the bad nav was intentional. However, the general runaround we owners are receiving (e.g., free updates for some, nothing for others, poor/nonexistent communication to owners) is clearly Hyundai USA policy. It's true that a Garmin remake would take time, but you have to start somewhere. I have several Garmin GPS units, including a portable auto unit, two sophisticated aircraft units and two marine units. All have operated flawlessly. Update costs range from $0 to $300/year, with the latter being for a very extensive aviation monthly database update. Operating software updates are free. If Hyundai would communicate to Genesis owners that 1)There is a recognized problem and 2) They are working on a fix that will be provided free to all Genesis owners as soon as possible, then that would go a long way to solving the issue. For my purposes, I can live with clunky software but I would really like an updated database.

 

[FIAT]

I had my map updated on my 3,8 2010 Tech Sedan it took 3hrs. But I do not think it was completed correctly. My map version is 02.03.2008/04/26/08 and I did not loose any contact information. Can someone that has had a 2010 tech updated please check their map version so I might compare. My build date is Aug 15 2009 and I purchased in Nov 2009.

Thanks for the help,

Fiat

 

[Waki]

Fiat.
You have the original version. NO NEW UPDATE was installed. Damn...Hyundai really are a disgrace in customer relations !