Genesis Car Dealerships (Freestanding)

[blnewto]

I agree. I also think there are many states like Massachusetts, Minnesota, Michigan, Colorado, Delaware etc. that could make a stand alone viable. And, as someone who lives in Cali, it is interesting that Cali has 5 dealerships but all are located in SoCal.

Imo, I believe Genesis is at the mercy of dealership owners. If owners don't want to invest the money (a very substantial amount in the millions) necessary to build one, unless Genesis wants to subsidize them, they won't get built.

I think there's 2 in Colorado, one in Colorado Springs and one in Golden, Co.

 

[GerryFUSMC]

Not very good since GMA launched in late 2015 with big promises of unparalleled dealer experience!

If you want to laugh like Hell, watch the video below from January 2016:

IMO, this definitely was a major mistake by someone in the leadership chain. They knew what they wanted to accomplish and I guess no one had the balls to say "so how are we going to make this a reality?

The only option it seems that was available was to allow Hyundai dealers to sell Genesis vehicles and hope that these dealers would build stand alone dealerships.

As for issues, I think there were many. First, I would bet no sane Hyundai dealership owner would build a stand alone dealership at that time to support the Genesis brand which had all of 2 models to choose from. They would lose millions of dollars and probably end up closing. Matter of fact my local Hyundai dealership was going to build a stand alone dealership sometime around 2018. They ended up pulling out (mainly for the reason I stated above) and at the same time, stopped selling Genesis altogether.

Hyundai also tried to force dealers hands by saying that if they didn't commit to building stand alone dealerships, they wouldn't be allowed to sell the brand. US dealers sued Hyundai and won so Genesis models were and are still sold in some Hyundai dealerships.

But, at least to me, it is not 2016 or even close to it so I could care less about what was said then. Mistakes were made on a massive scale but today, in 2024 for me, they don't mean a thing. I care about what is happening now and from what I see, Genesis as a brand is finally moving forward on the right track.

Genesis now has what 7 models to choose from? Gv60, G70, GV70, G80, GV80, Elec G80, and the G90 (with more models coming). With roughly 3 trim levels, dealers are now looking at roughly 18 to 20 models to sell. That is a far cry from having only a G80 and a G90 to sell. Dealers now see an opportunity to make money and, as such, are willing to invest the capitol required to build a stand alone dealership. So my point of they are getting there I believe is still valid. From 3 to 65 dealerships in 2 years time is not terrible. And, there are more being built.

Was it a horrendous start? Yup. Was it a failure in management forward thinking? Yup, that is putting it mildly. Has it improved significantly? Yup. Is there still a long way to go to build out a nationwide dealership chain at least if you're looking at the US? Yup.

Are they still potentially overselling the brand? Yup I believe they are by promising valet service, loaners etc. If they are going to use them as a sales pitch, they should state that it may not be available at all dealerships. Plus I find it a little suspect when an authorized dealer sells someone a Genesis and then shortly after stops selling or loses authorization to service them. In some cases this leaves a new owner hundreds of miles from a dealership. Not cool.

All I know is from a personal level I went from having a vehicle (2018 G80 sport) serviced at my local Hyundai dealership. Then switched to a Hyundai/Genesis dealer 35 or so miles away because I watched the Hyundai tech at my local Hyundai dealer have to ask for help when doing an oil change. BTW the local dealer still does Genesis vehicles but only up to 2018 models which is the last year they sold them. They are not allowed to work on any newer models.

Finally just recently I brought my car to a brand new stand alone dealership (about 55 Miles away/Genesis of Ontario Ca)) because Genesis took away the right to sell from the Hyundai/Genesis dealership I had used. With all that said, I am pleased as hell to have an actual Genesis dealership for me to use for servicing. The service I received in all ways was outstanding.

So do I see things getting better? Without a doubt, yes. But I am only one case. Your mileage may vary.

 

[Mcc]

Not very good since GMA launched in late 2015 with big promises of unparalleled dealer experience!

They did say that, they just didn’t specify when.
All things come to those who wait

 

[blnewto]

I just wish my nearest dealer was closer than 440 miles, there were two places in the 200 mile range (combo Hyundai Genesis centers) but have since closed the Genesis side (El Paso, TX, and Albuquerque, NM)

 

[YEH]

Genesis announced that there are now 56 new, standalone Genesis dealerships, including 9 in 8 new states.

If include dealerships which are not new builds (existing structures) or those in temp digs, probably closer to 70.

Not very good since GMA launched in late 2015 with big promises of unparalleled dealer experience!

If you want to laugh like Hell, watch the video below from January 2016:

Building a new, standalone store is an individual dealership and not a Genesis corporate decision.

There simply wasn't anywhere close to the supply/vehicle lineup that was necessary to support a standalone dealer network of some 280 (previously over 300 prior to culling) and there still isn't today.

Case in point, Nissan dealerships are hemorrhaging $ as sales volume has fallen with 40% losing $ and the rest just breaking even or making a slight profit.

Infiniti dealerships are in even worse shape.


Definitely not an ideal situation all around, but the silver lining is that the early Genesis buyers (who had to deal with the horror of purchasing/servicing their vehicle at a Hyundai dealership) got the benefit of lower prices (having a fancy, standalone facility entails higher prices).

 

[steveinarizona]

Genesis announced that there are now 56 new, standalone Genesis dealerships, including 9 in 8 new states.

If include dealerships which are not new builds (existing structures) or those in temp digs, probably closer to 70.





Building a new, standalone store is an individual dealership and not a Genesis corporate decision.

There simply wasn't anywhere close to the supply/vehicle lineup that was necessary to support a standalone dealer network of some 280 (previously over 300 prior to culling) and there still isn't today.

Case in point, Nissan dealerships are hemorrhaging $ as sales volume has fallen with 40% losing $ and the rest just breaking even or making a slight profit.

Infiniti dealerships are in even worse shape.


Definitely not an ideal situation all around, but the silver lining is that the early Genesis buyers (who had to deal with the horror of purchasing/servicing their vehicle at a Hyundai dealership) got the benefit of lower prices (having a fancy, standalone facility entails higher prices).

I don't think the problem is with having separate Infinity dealerships. The problem is that the Infinity vehicle lineup is stale and not competitive. IMO when Nissan moved from its RWD Infinity architecture to simply gussying up the front wheel drive Nissan vehicles it stopped being competitive. Then it added in a CVT where most luxury buyers want a real multispeed AT.

I have a buddy who had a top of the line RWD Infinity for fifteen years. He recently decided to go electric and he is now driving a Lucid Air. Infinity wasn't even a consideration for him even though he had liked his car (why he had kept it for fifteen years).

 

[YEH]

^ My point is that even with its 2 best sellers, the GV70 and GV80, there isn't enough supply/sales to support a Genesis network of 280 dealerships never mind more than 300).

And that is way better than when Genesis only had the G80 and G90 sedans (would have been a complete financial boondoggle for a dealership to have spent millions on a standalone store in that circumstance).

My reference to Nissan/Infiniti is merely that current sales volume doesn't come anywhere close to supporting the current no of dealerships.

There are those who are projecting that if sales continue at the current rate - 40% of Nissan dealerships will have to close /switch to another brand.

 

[steveinarizona]

^ My point is that even with its 2 best sellers, the GV70 and GV80, there isn't enough supply/sales to support a Genesis network of 280 dealerships never mind more than 300).

And that is way better than when Genesis only had the G80 and G90 sedans (would have been a complete financial boondoggle for a dealership to have spent millions on a standalone store in that circumstance).

My reference to Nissan/Infiniti is merely that current sales volume doesn't come anywhere close to supporting the current no of dealerships.

There are those who are projecting that if sales continue at the current rate - 40% of Nissan dealerships will have to close /switch to another brand.

I would agree as to Infinity as Infinity sales are on a downward spiral but Genesis sales are on an upward spiral. In my market (Scottsdale Arizona) Infinity is almost entirely invisible; on the other hand, I see lots of Genesis cars, especially GV80s and GV70s. My dealer did choose to open its showroom in an upscale outdoor mall rather than a standalone building so it probably is saving some capital costs that way and it built its service building on the site of and alongside the Hyundai building, again probably saving some capital costs.

 

[Rob_D_Money]

Just bought my GV70 from Genesis Of Milford CT. The building is beautiful! The service area looks more like an executive airport lounge than a car dealership. The product experts really know there stuff. Sales was no pressure, easy to work with, and gave me a great discount + trade-in value.
Overall - great experience. Service department looks cool. All glass wall to see into the garage. It's much nicer than my old Jeep dealer

 

[blnewto]

Just bought my GV70 from Genesis Of Milford CT. The building is beautiful! The service area looks more like an executive airport lounge than a car dealership. The product experts really know there stuff. Sales was no pressure, easy to work with, and gave me a great discount + trade-in value.
Overall - great experience. Service department looks cool. All glass wall to see into the garage. It's much nicer than my old Jeep dealer

That echos my experience w/ the new stand-alone Las Vegas dealership. Will have more to add after my recall is performed in 3 weeks.

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[G90isGreat]

New standalone Genesis dealership:

Kennesaw, Ga

They currently have my 2019 G90 3.3T, and gave me a 2024 G80 Sport as a loaner! Very nice and fun car to drive. Customer service has been great so far, I will add more when I get my car back.

 

[SoCalG90]

New standalone Genesis dealership:

Kennesaw, Ga

They currently have my 2019 G90 3.3T, and gave me a 2024 G80 Sport as a loaner! Very nice and fun car to drive. Customer service has been great so far, I will add more when I get my car back.

Not a bad loaner. I just purchased a G90 from Genesis of Ontario, they say they G90 loaners to G90 buyers. We shall see.

 

[Dmazyn]

I had my second main done on Friday at the new round rock, tx dealership. No issue and the place was very nice.

 

[steveinarizona]

Not a bad loaner. I just purchased a G90 from Genesis of Ontario, they say they G90 loaners to G90 buyers. We shall see.

I have had one electrified G80 and several ICE GV80s. All were almost brand new. The manager told me that while he has many cars in his loaner fleet, none of them are electric. My guess is that the electric cars are selling well enough that they would rather keep them for sale rather than converting them to loaners. But Genesis of Scottsdale has provided me with quality loaners...no complaint there although if everything else were equal (a logical fallacy) I would prefer to get electric loaners.

If they give you G80s as a loaner, it will give you a good opportunity to compare the mid level with the upper level sedan and determine whether you really need the 90 (Personally, both cars are too big for me but that is weird me). In the BMW world I had a loaded 5 series which was essentially the 7 series from the previous generation in a 5 series body.

 

[Alfer]

I have had one electrified G80 and several ICE GV80s. All were almost brand new. The manager told me that while he has many cars in his loaner fleet, none of them are electric. My guess is that the electric cars are selling well enough that they would rather keep them for sale rather than converting them to loaners. But Genesis of Scottsdale has provided me with quality loaners...no complaint there although if everything else were equal (a logical fallacy) I would prefer to get electric loaners.

If they give you G80s as a loaner, it will give you a good opportunity to compare the mid level with the upper level sedan and determine whether you really need the 90 (Personally, both cars are too big for me but that is weird me). In the BMW world I had a loaded 5 series which was essentially the 7 series from the previous generation in a 5 series body.

I highly doubt that's the reason.

They (dealer and customers) most likely don't want to deal with the potential charging issues customers will encounter, especially if 99% of the customers are gas car users and rather just pull up to their neighborhood Shell station and fill up in 5 minutes vs. mapping out where a proper charging station may (or may not) be near them. Dealers don't have the time for calls from the customers as is, they don't need to deal with complaints from loaner users on top of that.

EV for loaners is not the best option for dealers IMO.

 

[steveinarizona]

I highly doubt that's the reason.

They (dealer and customers) most likely don't want to deal with the potential charging issues customers will encounter, especially if 99% of the customers are gas car users and rather just pull up to their neighborhood Shell station and fill up in 5 minutes vs. mapping out where a proper charging station may (or may not) be near them. Dealers don't have the time for calls from the customers as is, they don't need to deal with complaints from loaner users on top of that.

EV for loaners is not the best option for dealers IMO.

Good point. But I was thinking of a few EV loaners for those of us with Genesis EVs. But, as I said, if they give me a quality loaner, even if it is (ugh) an ICE vehicle, I am a happy trooper.

 

[Alfer]

Curious why the "ugh" ICE comment? ICE is no worse for the environment than an EV.

 

[steveinarizona]

Curious why the "ugh" ICE comment? ICE is no worse for the environment than an EV.

Because, to me, the ICE cars I have driven recently have seemed very crude after driving the electric GV60P. I am not saying that if they gave me a Lamborghini Urus as a loaner, e.g., I would have the same reaction...but there is zero chance of that happening The GV60P can dart effortlessly into and out of traffic; the ICE loaners I have driven are much more hesitant to do so.

 

[G-847505]

I agree. I also think there are many states like Massachusetts, Minnesota, Michigan, Colorado, Delaware etc. that could make a stand alone viable. And, as someone who lives in Cali, it is interesting that Cali has 5 dealerships but all are located in SoCal.

Imo, I believe Genesis is at the mercy of dealership owners. If owners don't want to invest the money (a very substantial amount in the millions) necessary to build one, unless Genesis wants to subsidize them, they won't get built.

Im sitting in N. Cal and have been hoping for years for Genesis to open a standalone within 100 miles of me (Sacramento). Id have to believe between the demographics (income and age), sales numbers the numbers would warrant at least one dealership/service center between the Bay Area and Sacramento. I shall continue to wait or hold off until I retire.

 

[Bubbles22]

Roseville Hyundai (NorCal) will no longer service Genesis after 9/24/24

I'll have to go over 100 miles to Dublin or Richmond CA.

Not holding my breath for a stand-alone any time soon.